Key Responsibilities

Cloud Hyperscaler Partnership Management

• Develop and maintain strong relationships with AWS, Microsoft, and Google partnership teams.
• Support negotiation and management of partnership agreements, program enrollments, and competency requirements.
• Coordinate participation in partner programs (e.g., AWS Partner Network, Microsoft Partner Program, Google Cloud Partner Advantage).
• Track and maintain compliance with partner tier requirements, certifications, training, and business metrics.

Ecosystem Vendor Collaboration

• Build and sustain relationships with key ecosystem vendors (e.g., Databricks, Snowflake, RedHat, HashiCorp, security ISVs).
• Identify opportunities for joint solutioning and co‑selling with ecosystem partners.
• Support integration of partner technologies into internal offerings.

Joint Go‑to‑Market & Co‑Selling

• Support planning and execution of joint GTM initiatives with AWS, Azure, and GCP.
• Assist with co‑selling motions, pipeline building, and partner‑sourced opportunity management.
• Support joint campaigns, webinars, solution briefs, and partner events.
• Prepare GTM materials, pitch decks, and capability statements tailored to each hyperscaler.

Customer Success & Cloud Adoption

(Added per your request — now a core responsibility)

• Work with customer success, delivery, and sales teams to drive adoption of hyperscaler cloud services within customer accounts.
• Track customer cloud consumption, usage growth, and adoption metrics across AWS, Azure, and GCP.
• Identify upsell/cross‑sell opportunities that align with partner incentives, funding programs, or consumption targets.
• Help customers unlock value from cloud investments through partner programs, funding, and technical resources.

Rebates, Incentives & Funding Optimization

• Manage tracking, documentation, and submission for:
• Partner rebates
• MDF (Market Development Funds)
• Incentive programs
• Co‑op funds
• Proof‑of‑Concept or Migration funding (MAP, FastTrack, GCP Funding)
• Ensure the business maximizes rebates and incentives based on customer activity and consumption targets.
• Report regularly on revenue impact, forecasted rebates, and earned incentives.

Operational Excellence & Reporting

• Maintain dashboards to track partner performance, certifications, pipeline, rebates, and key KPIs.
• Improve internal processes for alliance engagement, opportunity registration, and partner reporting.
• Support quarterly business reviews with hyperscalers and internal leadership.

Internal Enablement

• Educate sales, delivery, and technical teams on:
• Hyperscaler partner programs
• Funding opportunities
• Co‑sell processes
• Incentive structures
• Promote internal adoption of partner-aligned solutions and programs.
• Knowledge, Skills & Attributes
• Strong understanding of AWS, Azure, and GCP partner programs, incentives, and GTM motions.
• Excellent relationship‑building and negotiation skills.
• Strong analytical skills and business acumen.
• Ability to work collaboratively across sales, marketing, delivery, and customer success teams.
• Excellent verbal, written, and presentation skills.
• Ability to navigate ambiguity and execute in fast‑changing environments.
• Strong project management skills and attention to detail.

Qualifications

• Bachelor’s degree in Business, IT, Computer Science, or a related field.
• Additional advantage: familiarity with cloud certifications (even foundational) across AWS, Azure, or GCP.

Experience

• Experience in alliance management, partner programs, channel sales, or cloud GTM roles—preferably in a tech or IT services environment.
• Experience working with hyperscaler programs or cloud‑centric partnerships is a strong advantage.
• Proven ability to support programs that generate revenue, cloud consumption, or partner incentives.

Workplace type:

• Hybrid Working

Key Responsibilities:

• Collaborates with stakeholders to understand business requirements and translate them into scalable, secure, and cost-effective cloud solutions.
• Viewed as a trusted technical advisor to the client and ensure technical solutions will accomplish the client’s objectives.
• Designs and architects less complex cloud-based systems, ensuring high availability, scalability, performance, and reliability.
• Provides pre-sales technical support and know-how in analyzing client requirements, in conjunction with the client’s current collaboration capabilities.
• Assesses existing systems and develop migration strategies to transition on-premises applications and infrastructure to the cloud.
• Designs integration solutions to enable seamless DATA flow between cloud and on-premises environments.
• Defines and implements security best practices and compliance standards for cloud-based systems.
• Supports the development and maintain cloud governance frameworks, policies, and procedures.
• Provides support to development teams to ensure adherence to cloud architecture standards and best practices.
• Develops or produces the technical design document to match the solution design specifications.
• Working with the relevant internal stakeholders, participate in scope of work determination, product pricing and rFP/rFI responses.
• Assists with the determination of outsourcing, product pricing and collaborates with others to develop an implementation solution.
• Influences and guides members of the Sales team and to ensure that they are equipped to close deals and maintain visibility of forecasting and sales pipeline in order to influence potential deals.
• Manages client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC.
• On all assigned engagements, owns the proposed solution and transitions the build / implementation to the delivery team.
• Specifically relating to opportunity pursuit, the Cloud Technology Technical Architect will evaluate each opportunity for alignment with organizational capabilities and business policy, prepare the executive summary that outlines all of the information gathered from the client in regard to their needs, as understood, document the proposed technology solution, document the statement of work along with all labor requirements, work with the relevant internal stakeholders to prepare the pricing format that will be supplied to the customer, perform the actual solution design and prepare a parts list outlining equipment to be provided, develop and manage a proof-of-concept as such may be required, engage all technical resources required for an accurate solution design, prepare a network diagram outlining the proposed solution, document all deliverables and what constitutes a successful completion, review the final parts list as supplied and submit all information to the applicable bid team for final assembly, verify the proposal’s accuracy and sign off on the final documents to be presented to the client. assist during the final presentation to the client as appropriate.

Knowledge and Attributes:

• Displays good client engagement skills coupled with technical consulting aptitude.
• Some understanding of the vendor’s products business and technology positioning.
• Ability to collaborate and communicate effectively with team members, contributing to their success.
• Some product knowledge integrated with technology understanding.
• Knowledge of cloud architecture patterns, including microservices, serverless computing, containers, and hybrid cloud deployments.
• Some proficiency in cloud infrastructure technologies, such as virtual machines, storage solutions, networking, and load balancing.
• Developing understanding of cloud security principles, including identity and access management, encryption, and compliance frameworks.
• Familiarity with IaC tools and frameworks such as Terraform, AWS CloudFormation, Azure resource Manager, or Google Cloud deployment Manager.
• Some understanding cloud design patterns, microservices, serverless computing, containers, and hybrid cloud deployments.
• Knowledge such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), or other providers, understanding the specific services offered by each platform, including compute, storage, DATAbases, networking, and security.
• Understanding of cloud networking concepts, including virtual networks, subnets, routing, load balancing, and firewall configurations.
• Some knowledge of VPNs, VPC peering, and hybrid connectivity options between on-premises and cloud environments.
• Some knowledge of identity and access management (IAM), encryption, DATA protection, secure network configurations, and compliance frameworks such as GdPr, HIPAA, or PCI-dSS.
• Some proficiency in cloud storage solutions such as Amazon S3, Azure Blob Storage, or Google Cloud Storage.
• Understanding of different DATAbase options including relational DATAbases (e.g., Amazon rdS, Azure SQL DATAbase) and NoSQL DATAbases (for example, Amazon dynamodB, Azure Cosmos dB).
• Knowledge of cloud monitoring and management tools such as AWS CloudWatch, Azure Monitor, or Google Cloud Monitoring.
• Familiarity with devOps principles and practices, including continuous integration and continuous deployment (CI/Cd).
• Some knowledge of integration technologies such as API gateways, messaging queues, and ETL (Extract, Transform, Load) processes Basic understanding of key vendor subscription models such as Cisco EA 3.0.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in computer science, information technology, etc.).
• Vendor product, sales and technology certifications.
• Relevant cloud certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect or Google Cloud Certified – Professional Cloud Architect.

Required experience:

• Some technical experience within a large scale (preferably multi-national) technology services environment.
• Basic experience as a Cloud Technical Architect or a similar role, designing and implementing cloud architectures for complex systems and applications.
• Basic experience in designing, implementing, and managing cloud-based solutions, preferably using leading cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
• Basic experience in a professional technical role.
• Basic experience in project management methodologies.
• Basic experience with major cloud platforms.
• Basic experience with serverless computing platforms like AWS Lambda, Azure Functions, or Google Cloud Functions.
• Basic experience with automation and orchestration tools like Ansible, Chef, or Puppet to streamline the provisioning, configuration, and management of cloud resources.

Workplace type:

• Hybrid Working

Key responsibilities:

• Focuses on ensuring all lines of support for more complex incidents, requests, events, and/or problems through the effective coaching and training of IT Technical Support Engineers.
• Undertakes regular reviews to ensure that the assigned infrastructure is configured, installed, tested, and operational. Ensures that the software is installed and configured in line with business requirements.
• Proactively identifies problems, events, incidents, and errors prior to or when they occur.
• Fosters good relationships with all stakeholders including vendors, carriers, and colleagues.
• Resolves calls and identifies the root cause of incidents, events, and problems to ensure proactive future management.
• Ensures the efficient and comprehensive resolution of incidents, problems, events, and requests.
• Reports and escalates complex issues to 3rd party vendors.
• Provides continuous feedback to clients, affected parties and update all systems and/or portals as prescribed by standard procedures.
• Proactively supports the service desk by receiving calls and incidents, problems, requests, and events when required.
• Ensures the resolution and recovery of an incident in line with the relevant processes and service level agreements.
• Updates incidents, requests, problems, and/or events with progress and resolution details.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Ability to communicate well and to capture all pertinent details when required.
• Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner.
• Excellent interpersonal skills with the ability to foster and maintain solid stakeholder relationships.
• Passion for achieving or exceeding expectations.
• Excellent written and verbal communication skills.
• Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
• Ability to work well in a pressurized environment
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
• Stays up to date with latest relevant IT technology, trends and best practices.

Academic qualifications and certifications:

• Bachelor’s degree or relevant qualification in IT/Computing, or related field.
• Relevant IT certifications, such as ITIL and Microsoft 365.

Required experience:

• Seasoned experience required in diagnosis and troubleshooting, IT Technical Support role within a large ICT organization.
• Seasoned experience interacting and working closely with a variety of internal and external stakeholders at different levels in the business.
• Seasoned technical experience with a variety of technologies, for example (but not limited to) Secure Print, MS Azure, Meeting Room Technologies and Microsoft 365.

Key Responsibilities:

• Collaborates with stakeholders to understand business requirements and translate them into scalable, secure, and cost-effective cloud solutions.
• Viewed as a trusted technical advisor to the client and ensure technical solutions will accomplish the client’s objectives.
• Designs and architects less complex cloud-based systems, ensuring high availability, scalability, performance, and reliability.
• Provides pre-sales technical support and know-how in analyzing client requirements, in conjunction with the client’s current collaboration capabilities.
• Assesses existing systems and develop migration strategies to transition on-premises applications and infrastructure to the cloud.
• Designs integration solutions to enable seamless DATA flow between cloud and on-premises environments.
• Defines and implements security best practices and compliance standards for cloud-based systems.
• Supports the development and maintain cloud governance frameworks, policies, and procedures.
• Provides support to development teams to ensure adherence to cloud architecture standards and best practices.
• Develops or produces the technical design document to match the solution design specifications.
• Working with the relevant internal stakeholders, participate in scope of work determination, product pricing and rFP/rFI responses.
• Assists with the determination of outsourcing, product pricing and collaborates with others to develop an implementation solution.
• Influences and guides members of the Sales team and to ensure that they are equipped to close deals and maintain visibility of forecasting and sales pipeline in order to influence potential deals.
• Manages client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC.
• On all assigned engagements, owns the proposed solution and transitions the build / implementation to the delivery team.
• Specifically relating to opportunity pursuit, the Cloud Technology Technical Architect will evaluate each opportunity for alignment with organizational capabilities and business policy, prepare the executive summary that outlines all of the information gathered from the client in regard to their needs, as understood, document the proposed technology solution, document the statement of work along with all labor requirements, work with the relevant internal stakeholders to prepare the pricing format that will be supplied to the customer, perform the actual solution design and prepare a parts list outlining equipment to be provided, develop and manage a proof-of-concept as such may be required, engage all technical resources required for an accurate solution design, prepare a network diagram outlining the proposed solution, document all deliverables and what constitutes a successful completion, review the final parts list as supplied and submit all information to the applicable bid team for final assembly, verify the proposal’s accuracy and sign off on the final documents to be presented to the client. assist during the final presentation to the client as appropriate.

Knowledge and Attributes:

• Displays good client engagement skills coupled with technical consulting aptitude.
• Some understanding of the vendor’s products business and technology positioning.
• Ability to collaborate and communicate effectively with team members, contributing to their success.
• Some product knowledge integrated with technology understanding.
• Knowledge of cloud architecture patterns, including microservices, serverless computing, containers, and hybrid cloud deployments.
• Some proficiency in cloud infrastructure technologies, such as virtual machines, storage solutions, networking, and load balancing.
• Developing understanding of cloud security principles, including identity and access management, encryption, and compliance frameworks.
• Familiarity with IaC tools and frameworks such as Terraform, AWS CloudFormation, Azure resource Manager, or Google Cloud deployment Manager.
• Some understanding cloud design patterns, microservices, serverless computing, containers, and hybrid cloud deployments.
• Knowledge such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), or other providers, understanding the specific services offered by each platform, including compute, storage, DATAbases, networking, and security.
• Understanding of cloud networking concepts, including virtual networks, subnets, routing, load balancing, and firewall configurations.
• Some knowledge of VPNs, VPC peering, and hybrid connectivity options between on-premises and cloud environments.
• Some knowledge of identity and access management (IAM), encryption, DATA protection, secure network configurations, and compliance frameworks such as GdPr, HIPAA, or PCI-dSS.
• Some proficiency in cloud storage solutions such as Amazon S3, Azure Blob Storage, or Google Cloud Storage.
• Understanding of different DATAbase options including relational DATAbases (e.g., Amazon rdS, Azure SQL DATAbase) and NoSQL DATAbases (for example, Amazon dynamodB, Azure Cosmos dB).
• Knowledge of cloud monitoring and management tools such as AWS CloudWatch, Azure Monitor, or Google Cloud Monitoring.
• Familiarity with devOps principles and practices, including continuous integration and continuous deployment (CI/Cd).
• Some knowledge of integration technologies such as API gateways, messaging queues, and ETL (Extract, Transform, Load) processes Basic understanding of key vendor subscription models such as Cisco EA 3.0.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in computer science, information technology, etc.).
• Vendor product, sales and technology certifications.
• Relevant cloud certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect or Google Cloud Certified – Professional Cloud Architect.

Required experience:

• Some technical experience within a large scale (preferably multi-national) technology services environment.
• Basic experience as a Cloud Technical Architect or a similar role, designing and implementing cloud architectures for complex systems and applications.
• Basic experience in designing, implementing, and managing cloud-based solutions, preferably using leading cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
• Basic experience in a professional technical role.
• Basic experience in project management methodologies.
• Basic experience with major cloud platforms.
• Basic experience with serverless computing platforms like AWS Lambda, Azure Functions, or Google Cloud Functions.
• Basic experience with automation and orchestration tools like Ansible, Chef, or Puppet to streamline the provisioning, configuration, and management of cloud resources.