Job Purpose:

The Assistant Manager, Custodial Services is responsible for the overall supervision and strategic direction of custodial operations within the bank. This role ensures the effective delivery of custodial services, operational support, and risk management, with a strong focus on compliance, accuracy, and client satisfaction.

The incumbent will lead the custodial services team to achieve operational excellence through continuous improvement, optimal resource utilization, and robust team development. A key responsibility is to ensure the seamless execution of bond trading and treasury back-office operations, minimizing operational risk and ensuring timely and error-free delivery of the bank’s commitments to stakeholders. The key responsibilities of the role are:

• Oversee the settlement of equity and fixed income transactions, ensuring accuracy and timeliness.
• Manage the immobilization and registration of securities in line with regulatory and market requirements.
• Supervise inward and outward payments, ensuring compliance and efficiency.
• Ensure accurate and timely billing and client invoicing.
• Maintain robust message control mechanisms to support secure and reliable communication.
• Deliver high-quality client service, including prompt resolution of client queries and proactive engagement.
• Optimize resource utilization to enhance productivity and service delivery.
• Drive continuous improvement initiatives across custodial operations.
• Monitor and mitigate operational risks, ensuring zero tolerance for errors in service delivery.

Key Responsibilities

Financial – 30%

• Enhance the bank’s revenue targets by ensuring 100% revenue collection for all Treasury and Custodial products
• Ensuring complete and accurate processing and settlement of all treasury deals contracts to avoid losses from operational lapses
• Adherence to budget utilization approved limits
• Mitigate financial losses emanating from processing fraudulent transactions

Operational/ process Excellence – 50%

Process Settlements

• Manages settlements and ensures effective control and compliance with Operating Procedures
• Maintaining, revaluing and advising od SBM’s Kenya Operation Investment book to various stakeholders
• Ensure Complete and accurate processing of all treasury Fixed Income contracts and related transactions in the treasury and core banking systems and adhering to cut off times for systems and markets.
• Manages all transactions in Central Depository to ensure trades are posted and authorized in a timely and accurate manner
• Ensuring clients’ funds are received and paid as per instructions, in a timely and accurate manner.
• Meets clients’ specific requirements as per their Standing Instructions, SLA, specific instructions and internal standards
• Ensures timely reporting with Treasury for FX transactions and timely earmarking in the system

Process Payments

• Ensure payment / receipt instruction are processed in a timely manner (cheques/ RTGS/ Book transfers)
• Verify and upload the instructions via Flex
• Confirm upload to clearing team for processing
• Verify book transfers debiting client accounts and crediting suspense account and vice versa.
• Ensure client payment instructions are processed promptly on receipt.

Billing and Invoicing

• To Ensure invoices are generated and processed within defined timeframe
• To ensure that client billings are accurate and timely and outstanding are kept to a minimum through timely collection of income
• Receive and process remittances against invoices from clients
• Preparation of VAT payments in liaison with Finance Dept.

Process – Corporate Actions

• To perform the day-to-day corporate actions’ processing in respect to:
• Ensuring that information relating to Corporate Action announcement is captured accurately, complete and timely in Innova Custody, including the timely dissemination of information to clients
• All corporate actions events and especially those related to voluntary / with options are processed in a timely, complete and accurately manner and released to clients / depository respectively within agreed SLA and before market deadlines.
• Monitoring for receipt of Corporate Action entitlements and where required pro-actively follow-up with the companies to ensure receipt of client entitlements on or before due date.
• Ensuring that all cash and securities proceeds are reconciled and processed on timely manner and cash proceeds are credited to client’s account upon cheques clearance
• IPO/Auction applications are processed as per client instructions and allotment credit is received on a timely basis.
• Ensuring that agendas / annual reports are received and dispatched to clients on a timely basis, and proxy instructions are executed as per client requirement
• Effective follow up with the clients who have not provided the voluntary corporate actions instructions
• Ensuring that all the client queries are responded to within the time frames pre-specified. Additionally, identify new mechanisms to add value to the existing reporting requirements in order to achieve increasing client satisfaction.
• Interact effectively with the Officers of other Sections to ensure adherence to guidelines for securities accounts, dematerialisation and physical securities maintenance and smooth processing of transactions.
• Ensure daily reconciliation before market deadlines in order to mitigate any possible operational risks of missing / incomplete processing of voluntary / with options corporate actions resulting to possible operational loss.

Message Control

• To receive and reconcile messages received via SWIFT, Email & courier from clients on daily basis
• Distribution of messages to relevant area within custodial services department in an accurate and timely manner

Systems

• Support development of effective Management Information (MI) templates and provide MI by due date providing required and timely Management Information
• With the manager CS ensure continuous improvement and subsequent implementation of interdepartmental and client SLAs
• Keep manager CS and AGM BD advised of financial and any extraordinary developments.
• Ensure essential returns/reports are properly completed and filed
• Ensure any system usage training gaps are identified and training plan agreed
• Monitor and report on activities, costs, performance, etc, as required
• Ensure that procedures laid down in the departmental operating manual are followed
• Ensure suitable standards of ergonomic design and decor for both internal and external advantage
• Undertake any projects or additional tasks assigned by manager CS

Customer Service Excellence – 20%

• Ensuring complete and accurate processing of all Treasury and Custodial Contracts as per existing SLAs and within agreed TATs
• To ensure that all client requirement/communication/ queries are logged in and responded to within 24 hours of receipt. A holding response to be sent the same day in case the final response requires further investigation
• Facilitate and keep up to date power of authority for authorizing the transactions as per delegation authority
• Provide clients with timely notification of issues impacting the market and their assets. Ensure service & client contact enables us to be perceived as providing top rated service in the client surveys
• Support clients information requests and on-site visits by ensuring clients due diligence visits are fully supported with clients expressing positive feedback
• Filing of settled trades documents per client and statements relating to clients’ investments
• Maintain and share with colleagues as appropriate, personal knowledge of all relevant custodial services procedures; tariffs and duties; licenses and restrictions.

Key Relationships

Direct Reports to this Position – Officer, Custodial Services.

Customers of this Position

Internal                                                                             

• Manager, Custodial Services
• Business Development
• Branches
• Treasury Support officers
• Finance
• Customer Service Department Representatives
• All Staff

External

• All Bank Clients
• Stock Exchange and Regulatory Bodies
• Industry Counterparts
• Senior Executives/ Owners of Pension Funds

Knowledge, Skills and Experience required for this Role

• At least 5 – 7 years operations experience in Treasury Operations, custodial services, pension fund management or administration.
• Degree from an accredited university in a business degree
• Certificate level qualification in Securities Services related course (CISI)
• Excellent analytical skills
• Excellent communication, written and verbal skills
• Excellent interpersonal sensitivity

Competencies required for this Role

Operational Excellence

• Quick thinking and sound decision-making in daily operations.
• Strong understanding of settlement, payment, and custodial processes.
• Ability to manage exceptions and ensure timely resolution.
• High attention to detail and accuracy in transaction processing. 

Strategic & Analytical Thinking

• Ability to identify and implement process improvements.
• Capacity to contribute to new product development and business opportunities.
• Strong understanding of economic, political, and business environments affecting custodial services.

Risk & Compliance Management

• Proactive in identifying and mitigating operational risks.
• Strong control orientation to prevent audit failures and financial losses.
• Knowledge of regulatory requirements and internal policies. 

Client Service Orientation

• Commitment to delivering high-quality service within SLAs and TATs.
• Ability to manage client queries and expectations professionally.
• Strong interpersonal skills to support client visits and due diligence. 

Leadership & People Development

• Ability to coach, mentor, and develop high-performing teams.
• Skilled in identifying training needs and facilitating learning.
• Promotes a culture of accountability and continuous improvement. 

Financial Acumen

• Understanding of revenue generation and cost control.
• Ability to manage budgets and achieve financial targets.
• Awareness of market trends and competitor activities.

Communication & Collaboration

• Effective communication with internal and external stakeholders.
• Ability to present solutions and insights as a subject-matter expert.
• Strong coordination across departments to ensure smooth operations. 

Technology & Systems Proficiency

• Proficient in using core banking systems, SWIFT, and MI tools.
• Ability to operate standard office equipment and software.
• Identifies system training gaps and supports digital enhancements. 

Brand & Culture Advocacy

• Promotes the bank’s brand values in all interactions.
• Upholds professionalism and ethical standards.

Accountability

Authorization & Compliance

• Exercise signing authority in accordance with the bank’s approved framework and delegation matrix.
• Ensure all transactions are authorized within defined limits and documented appropriately.

Trade Execution

• Place buy/sell orders for shares with panel brokers strictly based on client instructions.
• Ensure timely and accurate execution of trades to meet market deadlines and client expectations.

Client Account Management

• Process all debits and credits to client accounts and cashier’s order accounts as per client instructions.
• Ensure funds are credited immediately upon clearing to maintain service excellence and trust.

General Ledger & Suspense Account Oversight

• Justify all debits and credits posted to suspense and general ledger (GL) accounts.
• Maintain audit trails and ensure reconciliation of all entries to prevent financial discrepancies.

Job Purpose

The Head of Information Security will play a critical role in the organization’s Information security strategy, overseeing the implementation and maintenance of a Zero Trust Architecture within our bank. This strategic position requires a visionary leader who can collaborate effectively with cross-functional teams and drive the transformation to enhance the security posture of our bank’s systems, applications, and data.

Key Responsibilities

Develop and Execute Zero Trust Architecture Strategy  – 20%

• Lead the development and implementation of the Zero Trust Architecture strategy, ensuring alignment with the bank’s overall security objectives.
• Define the roadmap for transitioning to a Zero Trust Architecture, including goals, milestones, and resource requirements.
• Evaluate emerging technologies and industry best practices to enhance the bank’s security posture.

Security Governance and Risk Management  – 20%

• Establish and maintain a robust security governance framework that aligns with regulatory requirements, industry standards, and best practices.
• Identify and assess security risks, vulnerabilities, and threats, and develop appropriate risk mitigation strategies.
• Collaborate with internal stakeholders to establish security policies, standards, and procedures that support the Zero Trust Architecture.

Security Operations and Incident Response  – 20%

• Oversee the design, implementation, and operation of security controls and technologies to protect the bank’s infrastructure, applications, and data.
• Develop and maintain an incident response plan, ensuring the organization’s readiness to detect, respond, and recover from security incidents.
• Conduct regular security assessments, penetration testing, and vulnerability scanning to identify potential weaknesses and recommend remediation measures.

Security Awareness and Training  – 20%

• Develop and implement a comprehensive security awareness program to educate bank employees on the principles of Zero Trust and their roles in maintaining a secure environment.
• Conduct regular security training sessions and workshops to enhance the security awareness and knowledge of employees across the organization.

Stakeholder Management and Collaboration  – 20%

• Collaborate with senior management, business units, and technology teams to understand their requirements, align security objectives, and ensure the successful implementation of the Zero Trust Architecture.
• Engage with external partners, vendors, and industry peers to stay abreast of the latest security trends, technologies, and threats.

Key Relationships

Direct Reports to this Position.

• Manager, Information Security
• Senior Officer, Information Security

Customers of this Position:

• All Bank Staff
• SBM Group Management teams
• Internal and External Auditors
• Security and Fraud Managers, Investigators from the Police Service, Directorate of Criminal Investigation and BFID.
• Regulators such as Central Bank of Kenya, Capital Markets Authority, Insurance Regulatory Authority and any other regulatory bodies in Kenya.

Knowledge; Skills and Experience required for this Role

Education and Experience:

• Bachelor’s degree in Computer Science, Information Security, or a related field. Possession of MBA or M.Sc. will be an added advantage.
• Must possess at least one internationally recognizable IT security certification such as CISM, CISSP, CISA, CASP, MCSE CEH or Security+.
• Extensive experience (minimum of 8 years) in information security, including hands-on experience in designing and implementing security solutions in a complex environment.
• Proven experience in leading and managing security operations, incident response, and risk management teams.
• Experience in the financial industry or a similarly regulated environment is highly desirable

Technical Skills:

• In-depth knowledge of Information security principles, frameworks, and standards (e.g., NIST, ISO 27001, etc.).
• Strong understanding of Zero Trust Architecture principles, concepts, and implementation strategies.
• Familiarity with cloud security, network security, identity and access management, encryption technologies, and secure coding practices.
• Experience with security tools such as SIEM, DLP, IDS/IPS, and vulnerability management systems.

Competencies required for this Role

• Excellent leadership and people management skills with the ability to build and motivate high-performing teams.
• Strong analytical and problem-solving skills with the ability to make sound decisions in complex and high-pressure situations.
• Excellent verbal and written communication skills with technical and non-technical staff, end-users, and senior management.
• Strong teamwork skills to maintain strong working relationships within and outside Risk & Compliance division, to develop a results-oriented work environment.
• Excellent follow-up skills to see tasks through to resolution, and communicate problem status to end users such as notification of completion, notification of delay, and explaining rationale for IT related projects.
• Excellent organizational skills, prioritizing and managing multiple tasks.
• Offer and accept feedback and constructive suggestions.

Job Purpose

The overall responsibility of this role is to conduct audits of the Bank’s IT infrastructure, application systems and processes to provide assurance to the Board and Management of the integrity, availability and confidentiality of the Bank’s information through evaluation of internal controls within the information systems environment.

Key Responsibilities

Financial

• Execute a risk-based IT Audit plan in line with the IT Audit Strategy and in accordance with applicable IT Audit and Assurance Standards.
• Carry out value for money reviews by evaluating the business case for the proposed investments in information systems to determine whether they meet business objectives.

Customer & markets

• Assist in preparation of concise and informative audit reports to effectively communicate the findings and recommendations to management.
• Provide independent assessment of project status and achievement of stated objectives, as well as value addition by evaluating effectiveness of risk management on both IT and organizational aspects.

Operational & sustainability

• Develop and execute relevant information systems audit programs addressing the key risks in the Bank, proposing practical and value-added recommendations to address control

• weaknesses and provide evidential support for findings.
• Review and evaluate the effectiveness of corrective action plans that address IT audit report findings and track the status of all action plans to completion.
• Ensure implementation of controls by following up on agreed actions and recommendations raised by external IT auditors and consultants.
• Facilitate the identification of current or emerging IT process risks and facilitate improvement efforts by advising on remedial action.

Leadership

• Driving a culture of teamwork within the audit team to ensure effectiveness in conducting audits and conformance to professional standards is always upheld

Key Relationships

Direct Reports to this Position – N/A

Customers of this Position – Internal Audit clients and other staff

Knowledge; Skills and Experience required for this Role

Job Knowledge and Experience:

• At least 5 years’ working experience in auditing information systems in an internal audit environment or in professional services firm, preferably in a financial institution.
• Understanding of a banking environment would be an added advantage.
• Working knowledge of conducting penetration testing and vulnerability assessments to assess the effectiveness of the cybersecurity controls implemented
• Knowledge of information systems, governance and security principles & practices e.g. ISO27001, COBIT and ITIL frameworks.
• Data analytics and continuous auditing skills

Education:

• Bachelor’s degree in computer science, Information Systems Management or related fields from a recognized institution.
• Professional certification in Certified Information Systems Auditor (CISA) or Certified Information Systems Security Professional (CISSP). Other qualifications such as CIA, CISM, CEH, CCNA or CPA/ACCA would be an added advantage.
• Knowledge and experience in the use of computer assisted audit tools/techniques (CAATs)
• Member of ISACA.

Competencies required for this Role:

• Analytical Skills
• Delivering Results and Meeting Customer Expectations
• Writing and Reporting
• Coping with Pressures and Setbacks
• Following Instructions and Procedures
• Applying Expertise and Technology

Job Purpose

Responsible for handling a specific portfolio of delinquent (1-90DPD) (Overdraft. loans & credit Cards) facilities within the Corporate, Retail and SME segments of the Bank, with the objective of putting in place and adopting appropriate strategies within policy guidelines and regulation to minimize credit losses and ensure the   portfolio remains profitable in line with SBM Bank business objectives.

Key Responsibilities

Operational – 55%

• Daily monitoring of allocated portfolio of delinquent term loans (1-90DPD) facilities to determine reasons for delinquency by application of sound credit judgment, collections strategy and process within pre-determined broad policy guidelines and regulation to minimize credit losses.
• Guide the banks policy by providing data that show main reason for accounts default, exposure per default reason as indicated in the in the process summary document.
• Using existing Collections reports and systems available from time to time, follow up clients within own portfolio to recover arrears.
• Undertake timely collections actions through effective communication and negotiate with customers on their overdrawn facilities while ensuring that subsequent actions on the facilities, if required, are not unduly delayed.
• Quick identification and escalation of Collections exceptions on own portfolio to reporting line that require approval or consideration of alternative recovery actions.
• Constant liaison with the business network to undertake appropriate measures on allocated Collections portfolio to offer alternative solutions for customers.
• Ensure individual performance objectives and measures are agreed with line manager.
• Efficiently maintaining an accurate diary of collections actions undertaken on own portfolio with timely follow-up of due actions.
• Ensure upload of all actions taken onto the Debt Collection & Collateral management system – DCCM

Relationship Management – 25%

• Respond to customer complaints and queries and escalate unresolved cases for collections management review and advice.
• Work with Service Providers and all stakeholders to ensure compliance & portfolio profitability.
• Application of world class customer service standards at all times while handling customers issues, walk in customers and customer correspondence assigned on recovery related matters.

Compliance – 20%

While the role holder is expected to apply reasonable judgment to enhance maximization of value for the bank at all times, commitment to guidelines below is non-negotiable:

• Compliance with the SBM Bank Loss Recognition and forbearance policies
• Compliance with Central Bank’s Prudential Guidelines and Risk Management guidelines
• Compliance with Consumer Protection Act, Data Protection Act & all other acts that touch on Banking Practice.
• Compliance with SBM Bank’s customer service standards, values and culture.

Key Relationships

Direct Reports to this Position – N/A

Customers of this Position – All Departments in the Bank

Knowledge; Skills and Experience required for this Role:

• 1 years’ experience in a debt recovery function
• University degree in a Business-related field from a recognized institution.
• Excellent Communication and Negotiation skills

Competencies required for this Role:

• Analytical and numerical skills
• Communication skills (written and verbal)
• Interpersonal skills
• Negotiation and Influencing skills
• Spreadsheets/Database Skills
• Planning and personal organization
• Problem solving skills
• Service excellence
• Operational excellence
• Customer handing techniques

Job Purpose

The position will be responsible for managing the Bank’s Retail non-performing portfolio under supervision of the Retail Recoveries Manager with the objective of putting in place and adopting appropriate strategies within policy guidelines and regulations to minimize credit losses and ensure the portfolio remains profitable in line with SBM Bank business objectives.

Key Responsibilities

Strategy – 25%

• Ensure continuous new learning debt recovery techniques through trainings.
• Ensure implementation of debt recovery strategies within the unit.
• Ensure constant follow-up and monitoring of all accounts classified as Non-Performing Loans/Accounts.
• Ensure compliance with all controls, rules, policies, procedures, and regulations

Operations – 20%

• Manage Retail debt collection including the initiation of recovery processes in line with commercial practices and Bank policy.
• Manage the assigned Outsourced debt portfolio with a view of maximizing profitability for the Bank through constant engagement with EDMs.
• Regular review of the EDMs performance and recommend consequent action to maintain a low percentage of Portfolio at Risk.
• Maintain and prepare EDMs recovery records and/or reports as and when required and submit them to the Supervisor.
• Recommend restructures, settlements and write-offs on Non-Performing Outsourced Accounts to Management for review and approval by the Management Credit Committee as per Central Bank of Kenya Regulations.
• Ensure compliance to the Bank’s Credit Policy and Procedures with regard to management of debt recovery process.

People Management – 30%

• Maintain good coordination between the Collections and Recoveries Team, Credit Team and the Business Development Teams.
• Undertake any delegated activities as assigned by the Manager, Retail Recoveries or by the Director, Debt Recovery and Special Assets.
• Ensure to undertake Best Practice, Skills and Knowledge and shared across the team and wider Credit Department, where appropriate working with other areas of the Bank.

Compliance – 20% 

• Ensure compliance with both internal and external regulatory requirements.
• Working closely with risk and compliance units to ensure effective compliance standards are consistently met within the unit.
• Continuously reviewing Credit policies and procedures ensuring their compliance.

Other – 5% 

• Safeguard and promote the bank’s image with the general public.

Key Relationships

Direct Reports to this Position – N/A

Customers of this Position – All Departments in the Bank

Knowledge, Skills and Experience required for this Role:

• 3 years’ experience in a Debt Recovery function with at least 1 year in managing EDMS and Retail accounts
• University degree in a Business-related field from a recognized institution.
• CPA/ACCA or relevant professional qualification.
• Excellent Communication and Negotiation skills.

Competencies Required for this Role 

• Experience or sound understanding of credit life-cycle and debt recovery process/techniques.
• Strong credit analytical, communication and negotiation skills and assertive.
• Passion for performance and ability to work under pressure.
• Key understanding of regulatory and legal environment
• Experience working with External Debt Managers

Skills:

• Problem Solving Skills
• Analytical Skills
• Assertive
• Decision making
• Communication

Job Purpose

To ensure effective and efficient management of the Trade and Treasury Operations departments by harmonizing all operational functions, systems, and processes. The role is responsible for delivering seamless execution of trade finance, payments, and treasury back-office activities while maintaining high standards of compliance, risk control, and client service. The incumbent will drive operational excellence, support business growth, and ensure alignment with regulatory and internal policy frameworks.

Key Responsibilities

Financial – 20%

• Ensure 100% revenue collection for all Trade & Treasury Operations products.
• Oversee accurate processing and settlement of treasury deals to prevent operational losses.
• Mitigate financial losses by ensuring robust controls against fraudulent transactions.

Customer Perspective – 20%

• Ensure complete and accurate processing of all Trade & Treasury contracts within SLAs and agreed turnaround times (TATs).
• Resolve customer complaints within defined TATs.
• Maintain zero exceptions or incidents related to customer satisfaction and service charter adherence.

Operational Excellence – 40%

• Monitor and reconcile correspondent accounts (Nostro activity).
• Ensure timely handover to ICT for end-of-day processing, adhering to system cut-off times.
• Coordinate with departments and branches for smooth execution of client instructions.
• Ensure timely filing of regulatory and internal reports.
• Achieve targeted Risk & Audit ratings and ensure prompt closure of findings.
• Identify and mitigate operational risks through effective controls.
• Maintain clean reconciliations within agreed exposure limits.
• Supervise all aspects of Trade & Treasury operations to ensure an error-free environment.
• Resolve complex queries promptly and effectively.
• Ensure timely submission of RCSA reviews and GL reconciliations.
• Foster collaboration across departments to maintain operational efficiency.
• Maintain proper maturity schedules for FX/MM deals.
• Enforce due diligence, KYC, and AML procedures to prevent fraud.
• Handle conflict situations effectively to maintain a cohesive work environment.

Risk and Control – 20%

• Ensure safekeeping of all Trade documents within the department.
• Maintain compliance with local and international regulatory requirements (e.g., AML, US sanctions, CBK, CMA, RBA).
• Oversee monthly reconciliation schedules and risk attestations.
• Implement and monitor self-risk assessments and internal controls across units.

Key Relationships

Direct Reports to this Position

• Assistant Manager, Trade, Payments Treasury operations.
• Senior Officers, Trade, Payments & Treasury.
• Officer, Trade, Payments & Treasury.

Customers of this Position – Trade BD, Credit Department, Treasury, Treasury Operations, all branches and trade clients

Knowledge, Skills and Experience required for this Role

Educational Qualifications:

• Bachelor’s degree in a Business-related field.
• Postgraduate qualification (MBA or equivalent) from an accredited university is an added advantage.
• Professional certifications in treasury operations, trade finance, or custody (e.g., ACI, CISI) are highly desirable.

Technical Knowledge:

• In-depth understanding of international trade and treasury operations.
• Strong knowledge of global trade finance rules and standards including:
• UCP 600 – Uniform Customs and Practice for Documentary Credits
• URDG 758 – Uniform Rules for Demand Guarantees
• URR 725 – Uniform Rules for Bank-to-Bank Reimbursements
• URC 522 – Uniform Rules for Collections
• ISBP 745 – International Standard Banking Practice
• ISP98 – International Standby Practices
• Familiarity with prudential guidelines on regulatory returns.
• Hands-on experience with banking systems and reconciliation tools.

Experience 

• 7–10 years of progressive experience in banking, with direct exposure to Treasury and Custody operations.
• Proven track record in managing operational teams and delivering results under pressure. 

Core Skills: 

• Accuracy & Attention to Detail – Critical for transaction processing and reconciliation.
• Time Management – Ability to meet tight deadlines and manage multiple priorities.
• Communication Skills – Excellent verbal and written communication for internal and external stakeholder engagement.
• Interpersonal Skills – Strong ability to lead teams, resolve conflicts, and foster collaboration.
• Problem Solving & Decision Making – Quick thinking and sound judgment in operational matters.
• Process Improvement – Ability to identify inefficiencies and implement enhancements.
• Risk Awareness – Strong understanding of operational risk and control frameworks.

Competencies required for this Role

Delivering Results

• Consistently meets organizational and customer expectations.
• Focused on achieving targets and driving performance across units.

Following Instructions & Procedures

• Adheres to internal policies, regulatory guidelines, and operational standards.
• Ensures compliance and consistency in execution.

Deciding & Initiating Action

• Demonstrates sound judgment and decisiveness in operational matters.
• Takes initiative to resolve issues and improve processes.

Leading & Supervising

• Provides clear direction and guidance to teams.
• Motivates and develops staff to achieve high performance.

Adhering to Principles & Values

• Upholds integrity, professionalism, and ethical standards.
• Promotes the bank’s values in all interactions.

Planning & Organizing

• Effectively prioritizes tasks and allocates resources.
• Ensures timely execution of responsibilities and reporting.

Coping with Pressures & Setbacks

• Maintains composure and effectiveness under pressure.
• Handles challenges and setbacks with resilience and adaptability.

Achieving Personal Work Goals & Objectives

• Demonstrates commitment to personal development and excellence.
• Sets and pursues meaningful goals aligned with organizational priorities.

Proactivity

• Anticipates issues and takes preventive action.
• Continuously seeks opportunities for improvement and innovation.

Accountability

Delegated Authority

• Exercise signing authority in line with the bank’s approved delegation framework for Trade and Treasury Operations.

Document Safekeeping

• Responsible for the secure handling and safekeeping of all Trade and Treasury Operations documents within the department.

Team Management

• Assist in managing Trade & Treasury Operations teams to ensure flawless execution of deals.
• Ensure delivery of customer-focused service across all operational units.