We are looking for a driven and results-oriented Sales Development Representative with strong experience in outbound B2B sales, lead generation, and appointment setting. If you enjoy building relationships, creating opportunities, and working in a fast-paced sales environment, this opportunity is for you!

What You’ll Do

• Conduct outbound prospecting through calls, emails, LinkedIn, and other channels.
• Identify, engage, and qualify potential clients.
• Schedule meetings for the Sales team.
• Manage and maintain a healthy sales pipeline.
• Update CRM records and track sales activities.
• Consistently achieve performance and activity targets.

What We’re Looking For

• 2+ years of SDR or outbound sales experience.
• Strong B2B sales background.
• Experience with cold calling, lead generation, and appointment setting.
• Familiarity with Salesforce, HubSpot, Apollo.io, or similar CRMs.
• Ability to discuss previous KPIs, targets, and sales results.
• Strong communication, organization, and objection-handling skills.
• Stable work history and long-term commitment.

About the Role

• We are seeking a highly organized and relationship-focused Scheduler to join our healthcare team. This individual plays a vital role in ensuring exceptional service delivery by coordinating caregiver schedules, maintaining strong client and caregiver relationships, and supporting daily operations. The ideal candidate is proactive, detail-oriented, thrives in a fast-paced environment, and communicates effectively in both English and Spanish.

Key Responsibilities

• Respond to client calls professionally and courteously, addressing scheduling requests and service-related concerns.
• Coordinate and schedule caregiver assignments based on client needs, caregiver availability, and compatibility.
• Maintain real-time communication with office staff and field teams to ensure smooth operations.
• Receive, process, and document client referrals accurately within scheduling systems.
• Build and maintain positive relationships with clients and caregivers to support satisfaction and continuity of care.
• Perform on-call duties as needed while maintaining professionalism and composure in urgent situations.
• Support inside sales activities by responding to prospective client inquiries.
• Serve as a liaison between caregivers and management to promote retention and performance.
• Maintain accurate and up-to-date caregiver records and documentation.
• Contribute to a positive, collaborative, and supportive office culture.

Qualifications

Required Experience

• Minimum 1 year of scheduling experience within the healthcare industry.

Language Requirements

• Fluent in English
• with excellent verbal and written communication skills.

Technical Skills

• Proficiency with office productivity software and scheduling platforms.
• Strong documentation and record-keeping skills.

About the Role

• We are seeking an experienced Scheduler to coordinate caregiver-client scheduling, maintain service quality, and support daily operational activities. The ideal candidate must have previous scheduling experience within a home care, healthcare, staffing, or caregiving environment and hands-on experience using WellSky.

Must-Have Requirements

• Advanced English (C1)
• Minimum 1 year of experience as a Scheduler
• Previous experience using WellSky (required)
• Minimum 1 year of Customer Service experience
• Ability to work Monday-Friday, 1:00 PM – 10:00 PM EST
• Availability for on-call duties when required

Key Responsibilities

• Manage caregiver schedules and client assignments.
• Coordinate shift coverage and resolve scheduling conflicts.
• Ensure proper caregiver-to-client matching.
• Communicate with clients and caregivers regarding schedule updates and service needs.
• Answer inbound calls and provide exceptional customer service.
• Maintain accurate records within WellSky and other company systems.
• Verify timesheets and support payroll-related processes.
• Monitor staffing levels and coverage requirements.
• Assist with recruiting, onboarding, orientations, and employee documentation.
• Perform administrative and clerical duties as needed.
• Participate in on-call rotations outside standard business hours.

Preferred Qualifications

• Experience in home care, healthcare staffing, caregiving coordination, or scheduling environments.
• Knowledge of medical terminology.
• Strong organizational and multitasking abilities.

Are you an experienced professional in Employee Benefits, Benefits Administration, Insurance Operations, Billing, or Account Reconciliation looking for your next challenge? Join our team and lead key benefits operations while driving process excellence and team performance.

What You’ll Do:

• Oversee employee benefits administration and reconciliations.
• Review and validate departmental KPIs and operational reports.
• Audit billing and reconciliation processes to ensure accuracy.
• Lead, mentor, and support team members.
• Manage escalations and collaborate with cross-functional teams.
• Conduct root cause analysis and implement process improvements.
• Monitor SLA and turnaround time compliance.
• Ensure quality control and adherence to operational procedures.

What We’re Looking For:

• 4+ years of experience in Benefits Administration, Employee Benefits, Insurance Operations, Billing, or Reconciliation.
• Previous leadership or supervisory experience.
• Strong analytical and problem-solving skills.
• Intermediate accounting knowledge.
• Advanced Microsoft Office / Excel skills.
• Experience managing KPIs, audits, and process improvements.
• Excellent communication skills in English (written and verbal).
• Strong attention to detail and decision-making abilities.