Job Objective/ Purpose:

Provide professional and compassionate medical treatment, care and services by providing quality General Surgery Services in line with Avenue Healthcare’s policies, procedures and standards, and medical standards and practices.

Key Responsibilities:

• Work with the Clinical team to navigate patients through the treatment journey, providing appropriate consultation, Conducting General Surgery outpatient clinics by attending to both walk-in and referred patients within hospital SOPs and best practices.
• Attend to all patients who require General Surgery services in theater within hospital SOPs, national and internationally guidelines.
• Provide clarity of investigations to be carried out, interpretation of the results, and ensure accurate, and clear documentation of patient history, physical examination, investigations, and management.
• Facilitate patient admissions, necessary consents, updates of treatment options and progress to the patient and the next of kin, and discharges.
• Actively participate in clinical quality initiatives including, morbidity and mortality meetings, maintaining and enforcing infection control standards, ensuring patients safety following the IPSGs, Incident reporting, RCAs and QIPs.
• Ensure proper and effective drug administration and management as per policy and procedures.
• Ensure the Unit is financially viable, and demonstrate growth by managing costs, ensuring proper preauthorization, timely and accurate billing of drugs and services, and monitoring patient limits.
• Champion evidence based practice and continuous development by attending and Facilitating CMEs  to colleagues to build capacity to provide care.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services i.e. Admission & discharge, reporting, equipment and supplies, etc.
• Adhere to Government and respective professional standards of care and treatment of patients as guided by the KMPDC.

Person Specification

• Specialist recognition in General Surgery
• Masters in General Surgery and Bachelors degree in Medicine (MBChB) from recognized Institutions·
• Certificate of Registration and Valid practicing license from the KMPDC
• 2+ years’ work experience as a General Surgeon.
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills.
• Highly responsive, ethical and responsible

Job Objective/ Purpose:

Provide professional and compassionate nursing services and high-quality care to patients, by ensuring their review and treatment as per the Hospital protocols, and nursing standards and practices.

Key Responsibilities:

• Work with the Clinical team to navigate patients through the treatment journey to help address underlying medical conditions, and provide treatment as per plan.
• Ensure all nursing protocols have been administered as per the set-out policies and guidelines, recording and reporting  all sentinel incidents/events within 24 hours using the provided tools.
• Constantly Monitor, assess and chart a patient’s condition and response to treatment and medication, including the patients’ physical and psycho-social status, and adjust treatment accordingly.
• Ensure proper and effective drug administration and management as per policy and procedures.
• Actively participate in patient admission, receive handover reports from the outgoing nurse on shift, while ensuring all the relevant consultants have explained procedures and have obtained consent.
• Effectively and confidentially manage patient data and records.
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs).
• Supervise Patient Attendants as per their job description.
• Maintain and enforce infection control standards per policy, and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable.
• Organize emergency trolley for easy use during resuscitation, ensure drugs and supplies are well stocked, damaged equipment reported promptly, and a checklist kept and updated as needed.
• Ensure the unit is financially viable and demonstrate growth by managing costs and ensuring proper pre – authorization and documentation is done.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services i.e. Admission & discharge, nurses’ reports, equipment and supplies, etc.
• Adhere to Government and respective professional standards of care and treatment of patients as guided by the Nursing Council of Kenya.
• Any other duty as assigned by the supervisor.

Person Specification

• BSc in Nursing or Diploma in Nursing. ?
• A valid Nursing License from NCK
• Updated certification in BLS, ACLS.
• 2+ years’ experience working in a busy environment.
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills.
• Highly responsive, ethical and responsible

Job Objective/ Purpose:

Provide and ensure quality Neurosurgeon Services within the Avenue group in line with the company policies and procedures.

Main Responsibilities

• Conduct Neurosurgeon outpatient clinics in line with the hospital schedules and attend to both walk-in and referred patients.
• Attend to all patients who require Neurosurgeon services in theater within hospital standard operating procedures, national and internationally guidelines.
• Conducting timely ward rounds/patient reviews for all general surgery patients in the hospital, in line with the hospital standard operating procedures, national, and international treatment guidelines.
• Accurate and clear documentation of patient history, physical examination, investigations, and management.
• Provide clarity of investigations to be carried out and interpretation of the results and ensure update to the patients and the next of kin.
• Facilitate patient admissions, necessary consents, and discharges.
• Counsel clients on treatment and compliance to treatment (patient and family) while ensuring their participation in decision making in their management.
• Carry out procedures and surgical interventions as per authorized/licensed privileges while ensuring high quality of care/services and safety of patients.
• Conduct family conferences in line with hospital standard operating procedures.
• Participate in morbidity and mortality audits and meetings.
• Participation in incident reporting, root cause analysis and Quality Improvement Plan
• Participate in the continuous review and improvement of departmental standard operating procedures.
• Facilitate Continuous Medical Education, mentorship, and skills training to colleagues.
• Acquiring new skills on best practices and proactively facilitate implementation.
• Maintain a positive work attitude and foster teamwork.
• Always maintain patient privacy and confidentiality.
• Ensure patient satisfaction through quality of care, communication, feedback and escalation and demonstrate follow-up and improvement.
• Ensure sustainability and growth by:
• Increasing the quality and diversity of services offered in the facility.
  • supporting outreach activities.
  • support revenue cycle management through ensuring pre-authorization, billing, and accurately filling of all necessary claims’ documentation.
  • maintaining awareness about credit limits.
• Ensure that Avenue corporate governance policies are adhered to.
  • Prevent, detect and report any fraud or criminal activity timely review and implementation of audit recommendations
• Ensure adequate knowledge of all Avenue policies, procedures and systems as outlined in the HRMIS.
• Any other duty as assigned by your immediate supervisor in line with the job description.

Person Specification

• Specialist recognition in Neurosurgeon
• Masters in Neurosurgeon
• Bachelor’s degree in medicine and surgery
• Laparoscopic Surgery Training & Experience is and added advantage
• 3 years’ experience

Job Objective/Purpose

Timely, accurate reconciliation and payments of accounts payables.

Key Responsibilities

• Posting of supplier’s invoices in financial system.
• Ensure supplier invoices are fully supported (3 way marching of documents) ie. LPOs, GRNs, delivery notes, ETRs, job cards and fully authorized for payment.
• Reconcile and analyze supplier statements, obtain sign offs of outstanding amounts per month and provide information for accruals.
• Make payments and send remittance advice to suppliers and doctors as per payments terms.
• Maintain supplier’s relations and resolve any disputes that may arise on a timely basis.
• Advise the Accounts Payable Manager of outstanding issues with payments and suggest ways to resolve them.
• Filing of all documents related to accounts payables eg. invoices and payments
• Retrieving and providing audit information.
• Assist in coming up with audit and statutory schedules.
• Any other duties assigned by your supervisor.

Person Specification

• Bachelor’s degree in Finance, Accounting, Economics, or a related field.
• CPA Part II.
• 2 years’ working experience.
• Attention to detail.
• Critical thinking, analytical and problem-solving skills.
• Excellent interpersonal skills and a team player.

Job Objective/Purpose

• The Legal and Compliance Officer provides legal advice, transactional and project-based legal risk management and overall legal and compliance support to the various entities, and all aspects of the operations of the organization across the Avenue Group. This role also supports management on legal and regulatory compliance and in maintaining programs aimed at establishing best in class corporate and ethical governance

Key Responsibilities

• Advising the organization on all legal and compliance matters that may arise in its operations.
• Support the Evercare Group Head of Legal & Compliance in monitoring and ensuring compliance with Data privacy and Data protection laws and regulations in the markets of operations.
• Support the Evercare Group Head of Legal & Compliance on medico-legal aspects, including litigation matters
• Support the Evercare Group Head of Legal & Compliance on the development and implementation of a comprehensive corporate compliance program for the Avenue Group.
• Support the Evercare Group Head of Legal & Compliance on all aspects of the group’s “Your Voice Matters” program (open reporting / whistleblowing), including all aspects of safeguarding (zero tolerance for any form of (sexual) harassment, discrimination, retaliation or aggression).
• Monitor changes in local and relevant laws, regulations, and connected policies within Avenue Group.
• Provide day-to-day legal, regulatory and compliance support to the organization.
• Act on internal audit findings and recommendations such as and when required to close gaps in compliance and governance touching on legal matters.
• Draft and review contracts (and related instruments) with clients, suppliers and other partners including attending and participating in contract negotiation meetings and ensure that the finalized contracts accurately reflect the negotiated terms.
• Undertake quality legal research, draft legal opinions and respond to legal enquiries from colleagues within the Group.
• Formulate compliance checklists to be used for the purpose of ensuring that all information required is provided accordingly.
• Build and develop strong relationships with other legal colleagues across the assets, both internal and external.
• Identify potential risks in transactions and business operations and advise management and business units on measures to mitigate the risks.
• Review, analyze and improve compliance with labour & employment statutes. Aid and support the HR department in drafting and reviewing employment contracts and matters arising out of employment. Providing legal advice in employment related disputes.
• liaise with the Evercare Group Central Team and support customization and deployment of relevant legal, risk and ethics training of employees, clients, suppliers, and any other relevant stakeholders.
• Carry out any other duties relating to legal risk management and connected matters as may be directed by the Evercare Group Head of Legal and Compliance.
• Any other duty as assigned by the supervisor in line with the job description.

Person Specification

• Bachelor’s degree in law from a reputable university.
• Admission to the bar in Kenya.
• Data protection certification / data protection officer (DPO).
• Compliance-related certification (e.g. KYC, fraud prevention, anti-bribery & anti-corruption, compliance investigation).
• On the roll of Solicitors.
• At least three (3) years’ experience with demonstrable sound legal background/knowledge of the corporate and regulatory universe.
• A practicing lawyer in good standing (minimum 2 years from the date of admission would be an added advantage).
• Experience working in the healthcare sector, in particular in hospital operations or the provision of medical services; Experience interacting with healthcare institutions or healthcare professionals.

Job Objective/Purpose

The Business Process & Cyber Security Officer plays a crucial role in driving the effective adoption and optimization of technological business applications and processes, under the strategic guidance of the IT Manager. This position blends process improvement with a focus on ensuring secure and efficient digital operations. Responsibilities include analyzing workflows, designing enhanced processes, conducting user training, and implementing cybersecurity best practices to safeguard organizational data and systems.

Key Responsibilities

Business Process Analysis and Optimization:

• Conduct thorough analysis of existing business processes and workflows to identify inefficiencies, bottlenecks, and opportunities for automation and improvement.
• Utilize process mapping, data analysis, and other relevant methodologies to assess current state and propose future state process designs.
• Assist in the design and implementation of user-centric process improvements, focusing on enhanced User Experience (UX).

Cyber Security Integration and Compliance:

• Integrate cybersecurity considerations into business process design and implementation, ensuring data integrity and confidentiality.
• Assist in implementing and monitoring security controls for business applications and processes.
• Support the department in ensuring compliance with relevant data protection regulations and cybersecurity frameworks.
• Conduct security risk assessments related to new and existing business applications and processes.

Data Analysis and Performance Measurement:

• Collect, analyze, and interpret data to measure process performance and identify trends related to new business applications and processes.
• Develop and track Key Performance Indicators (KPIs) to evaluate the effectiveness of process improvements and cybersecurity measures.
• Generate reports and dashboards to visualize process performance and security metrics.

Change Management, User Training, and Support:

• Develop and execute change management plans to facilitate the smooth adoption of new applications and optimized workflows, with a focus on security awareness.
• Provide comprehensive training and ongoing support to employees, ensuring they understand and effectively utilize new systems and processes, including security best practices.
• Create user documentation and training materials, incorporating security guidelines.
• Provide hand-holding support to users during and after application deployment.

Collaboration and Project Support:

• Collaborate with cross-functional teams, including IT, operations, and compliance, to implement process improvements and security initiatives.
• Assist in the IT department, ensuring alignment with organizational goals and security standards.
• Provide support to the IT Manager on assigned tasks and projects.

Continuous Improvement and Emerging Trends:

• Stay abreast of emerging trends in business process optimization, cybersecurity, and digital transformation.
• Recommend and implement best practices to enhance efficiency, security, and user experience.
• Participate in professional development activities to maintain and enhance technical and analytical skills.

Ad-Hoc Responsibilities:

• Perform any other duties assigned by the IT Manager, aligning with the job description and organizational needs.

Person Specification

• Bachelor’s degree in business information technology, or related field.
• At least 1-2 years with experience in end point management.
• Proficiency in User Experience Design is advantageous.
• Proficiency in Data analytics and Business Intelligence tools (Power BI) is advantageous.
• Proficiency in process mapping and modelling techniques, familiarity with BPMN (Business Process Model and Notation) is advantageous.