Key Responsibilities:

• Maintain accurate and up-to-date records of all financial transactions.
• Prepare timely financial reports including monthly, quarterly, and annual statements for internal and external stakeholders.
• Manage budgeting, cash flow projections, and forecasting processes.
• Reconcile bank statements, supplier accounts, and revenue records.
• Oversee billing and collections for medical services such as consultations, lab tests, and pharmacy sales.
• Process payroll, statutory deductions (PAYE, NHIF, NSSF), and ensure full tax compliance.
• Oversee accounts receivable and accounts payable, including accurate data entry in accounting software.
• Support procurement and inventory accounting for pharmaceuticals, lab consumables, and medical equipment.
• Develop, implement, and monitor internal controls to safeguard financial assets.
• Supervise and mentor junior accounting and administrative staff.
• Coordinate audits and liaise with external auditors, tax consultants, and relevant authorities.
• Drive financial process improvements and contribute to the centre’s financial sustainability goals.
• Perform any other duties related to the finance function as assigned.

Requirements

• Bachelor’s degree in Accounting, Finance, or a related discipline from a recognized institution.
• CPA II required; CPA (K) qualification is highly preferred.
• 7–10 years of progressive experience in accounting roles.
• Previous experience in healthcare, especially in a medical centre with lab and pharmacy operations, is highly desirable.
• Proficient in MS Excel and QuickBooks; familiarity with other accounting tools is a plus.
• Strong understanding of Kenyan tax regulations, financial reporting standards, payroll systems, statutory filings, and stock management.

• We are seeking a proactive and detail-oriented Dispatch Supervisor to oversee daily delivery operations within our FMCG distribution network. The ideal candidate will ensure efficient and timely dispatch of goods, maintain accurate documentation, coordinate with sales and warehouse teams, and uphold high standards of delivery accuracy, fleet management, and customer satisfaction.

Key Responsibilities:​

• Dispatch & Fleet Coordination
• Plan, schedule, and monitor daily dispatch operations to ensure timely deliveries.
• Supervise drivers and loaders to maintain delivery accuracy and operational efficiency.
• Monitor fleet utilization, fuel consumption, and vehicle maintenance schedules.
• Order & Inventory Management
• Coordinate closely with warehouse and sales teams to ensure order accuracy before dispatch.
• Verify dispatch documents (delivery notes, invoices, and route plans) for completeness.
• Track goods movement and reconcile returned stock or variances.
• Team Supervision & Performance Monitoring
• Manage and motivate the dispatch team to achieve daily delivery targets.
• Conduct regular briefings and ensure adherence to safety and compliance protocols.
• Provide training and support to enhance team productivity and discipline.
• Compliance & Reporting
• Ensure compliance with company policies, transport regulations, and customer requirements.
• Maintain accurate dispatch records and prepare daily/weekly reports on deliveries, fleet status, and performance metrics.
• Support internal audits and implement corrective measures for dispatch discrepancies.

Requirements

• Diploma or Bachelor’s degree in Logistics, Supply Chain Management, or Business Administration.
• Minimum 4–6 years’ experience in dispatch or logistics operations, preferably in an FMCG environment.
• Strong knowledge of fleet management, route planning, and warehouse coordination.
• Excellent communication, organization, and leadership skills.
• Proficiency in Microsoft Office Suite and experience using SAP or warehouse management systems (WMS).

Key Responsibilities

Market Strategy & Expansion Planning

• Conduct comprehensive market research, including competitor analysis, customer mapping, and channel landscape assessment, to identify and prioritize new geographic regions for expansion.
• Develop and execute data-driven market entry and business development plans for new regions, defining the optimal route-to-market (e.g., distributors, direct sales, depots, agents).
• Establish and manage new depots and logistics channels to ensure efficient product distribution and supply chain integrity in emerging markets.

Channel & Distribution Network Development

• Design, build, and manage a multi-tier distribution network from inception — identifying, recruiting, onboarding, and training channel partners (distributors, wholesalers, key retailers).
• Develop and implement channel partner programs, including incentive structures, performance metrics, and support systems to drive growth and engagement.
• Negotiate and finalize partnership and distribution agreements, ensuring alignment with company objectives, policies, and profitability targets.

Team Building & Leadership

• Recruit, train, and lead a new high-performing sales team dedicated to the expansion markets.
• Set clear performance goals and provide continuous coaching and performance management.
• Foster a culture of accountability, collaboration, and results orientation.

Sales Execution & Performance Management

• Drive achievement of sales, revenue, and market share targets in new regions.
• Implement structured sales processes, CRM tools, and pipeline management discipline.
• Analyze sales data to identify trends, gaps, and opportunities for improvement.

Cross-Functional Collaboration

• Work with internal teams including Customer Experience, Marketing, Logistics, and Production to ensure market readiness and smooth execution of expansion initiatives.
• Coordinate with internal support teams for sales reporting, logistics, and operational alignment.

 Reporting & Analysis

• Prepare and present regular performance reports to senior management.
• Provide actionable insights and recommendations to guide strategic decision-making.

Requirements

• Bachelor’s degree in Business Administration, Sales, Marketing, Agribusiness, or a related field.
• 8–10 years of progressive sales management experience, with a proven record of launching new markets and building successful teams.
• Strong experience in distribution channel management, route-to-market strategy, and partner development—ideally within agribusiness, FMCG, or animal feed industries.
• Excellent analytical, strategic planning, negotiation, communication, and leadership skills.
• Valid driver’s license and willingness to travel extensively.

Key Responsibilities

• Provide timely and effective customer support via chat, phone, and other communication channels, ensuring a high standard of service.
• Address and resolve customer complaints, concerns, and inquiries related to rides, payment issues, driver performance, app functionality, and other service-related topics.
• Guide customers through troubleshooting steps for app-related problems, ensuring they can use the service with minimal disruption.
• Take ownership of customer issues, ensuring timely follow-up and resolution, escalating when necessary to senior support, operational, or technical teams.
• Act as a liaison between customers and various internal teams (e.g., driver support, technical support) to address complex concerns.
• Maintain a professional, calm, and empathetic demeanor in all customer interactions, ensuring a positive experience even in challenging situations.
• Handle multiple customer inquiries simultaneously while maintaining a high level of attention to detail and accuracy.
• Record and document customer interactions in the CRM system, tracking complaints, resolutions, and feedback.
• Provide feedback to the product and operations teams to improve the overall customer experience and address recurring issues.
• Ensure adherence to company policies, legal requirements, and privacy standards in all customer interactions.
• Monitor customer satisfaction through surveys and follow-ups, aiming to improve service quality continuously.
• Perform any other tasks assigned by the company as needed.

Requirements

Skills & Qualifications

• Proven experience in customer service, particularly in handling complaints and resolving issues via chat and phone.
• Excellent communication skills, both verbal and written, with the ability to articulate solutions clearly and empathically.
• Strong problem-solving abilities and the capability to remain calm under pressure.
• Ability to handle challenging and irate customers with professionalism and patience.
• Familiarity with customer service software, CRM systems, or ticketing platforms is a plus.
• Knowledge of the ride-hailing industry and its common challenges is advantageous.
• Strong multitasking skills, with the ability to manage multiple customer queries simultaneously.
• Team-oriented and capable of working in a fast-paced, dynamic environment.