JOB PURPOSE

• To lead and manage our client apparel production operations — covering cut, make, trim, and finishing — ensuring output targets are achieved in line with quality, cost, and delivery expectations. The Factory Manager oversees end-to-end factory performance, including Quality Assurance, Maintenance, and Production teams. The role ensures adherence to our client’s standards for quality, safety, and sustainability, while continuously improving productivity and efficiency to support business growth.

ORGANISATIONAL CONTEXT

• This position reports to the Head of Finance & Operations and works closely with the Heads of Design, Merchandising, and Supply Chain.
• The Factory Manager directly supervises approximately 10 team members, including the Quality Assurance Manager, Production Supervisors, Maintenance Technicians, and Support Staff, and oversees a workforce of 100–150 operators through structured supervision and line management.

Duties:

• Lead daily apparel manufacturing operations (cut, make, trim, finishing) to achieve production, quality, and cost targets.
• Develop weekly and monthly production schedules based on business demand.
• Enforce and continuously improve quality systems, including inline and end-line inspection processes.
• Monitor production efficiency, downtime, and quality through Odoo ERP dashboards and daily Gemba reviews.
• Drive continuous improvement initiatives using Lean, 5S, and Kaizen methodologies.
• Manage preventive maintenance and ensure optimal equipment uptime.
• Oversee operator training and performance management for consistent productivity.
• Coordinate with Supply Chain for timely fabric, trims, and materials availability.
• Partner with HR to ensure adequate staffing, adherence to labor laws, and healthy work culture.
• Promote workplace safety and ensure compliance with ISO 9001 and ISO 45001 standards.
• Recommend machinery, layout, or process changes to improve efficiency and reduce costs.
• Prepare and present weekly production and quality performance reports to management.
• Foster collaboration across production, QA, and design functions to enable fast product development and continuous improvement.

Requirement

Education

• Bachelor’s degree in Industrial / Mechanical / Textile Engineering, Production Management, or related field

Experience

• Minimum 8 years in apparel manufacturing, with at least 3 years in a factory-leadership role overseeing production and quality teams

Certifications (Preferred)

• ISO 9001 / ISO 45001 / Lean Six Sigma Green Belt / Industrial Safety

Technical Systems

• Odoo ERP, Microsoft Excel, familiarity with automated sewing and finishing equipment

DESIRED TECHNICAL & BEHAVIORAL COMPETENCIES

Technical Skills

• Deep knowledge of garment production, quality inspection standards, and corrective-action processes.
• Proficiency in Lean Manufacturing, 5S, TPM, and continuous-improvement techniques.
• Strong analytical capability to interpret production and quality data from Odoo ERP.

Behavioral Competencies

• Leadership: Builds strong, accountable teams across production and QA.
• Problem-Solving: Identifies root causes and drives rapid countermeasures.
• Change Management: Leads process improvements and system adoption.
• Communication: Provides clear direction and constructive feedback.
• Resilience: Maintains composure and focus under production pressure.

WORKING CONDITIONS

• Shift Pattern: Single day shift (Monday–Saturday).
• Environment: Factory floor, with direct oversight of production and quality zones.
• Travel: Minimal.
• PPE: Required in production and QA areas.

Note: Please note that this position is open to Kenyan candidates only.

BENEFITS

• Medical cover and lunch allowance.

PRIMARY DUTIES AND RESPONSIBILITIES

• Identify prospective clients within targeted segments
• Utilize Sales Force automation platform
• Implement company Sales strategy/ Plan and adherence to the sales procedure
• Conduct security surveys to determine clients’ requirements and prepare client focused proposals in liaison with Business Development Manager,Operations Manager/ Branch Manager/ Technical Manager
• Observe correct pricing of products in liaison with Finance
• Conduct Credit checks for all new clients prior to onboarding
• Ensure all documents are signed / presented prior to service commencement
• Embrace cost control measures
• Follow up on prospects and document feedback.
• Support tender team with relevant information and attend briefing sessions
• Embrace Business Development related ESG initiatives
• Participating in marketing activities
• Presentation of customized solutions to clients
• Gather Market intelligence on business growth related areas, competitor analysis and diversification
• Promote the company’s products and services to prospective customers.
• Build long-term relationships

Requirements

• Education: Degree in relevant field
• Experience:3 years’ experience with proven results in a busy business development environment.
• Training: Preferred professional training in sales & marketing
• Skills: Exceptional communication skills, committed, resourceful, results oriented and self-driven, Customer Focused, Initiative, good interpersonal Skills, good negotiations skills and good Presentation Skills
• Knowledge: Knowledge of product portfolio, Security industry knowledge, Computer skills,Telephone etiquette

PRIMARY DUTIES AND RESPONSIBILITIES

• Identify prospective clients within targeted segments
• Utilize Sales Force automation platform
• Implement company Sales strategy/ Plan and adherence to the sales procedure
• Conduct security surveys to determine clients’ requirements and prepare client focused proposals in liaison with Business Development Manager,Operations Manager/ Branch Manager/ Technical Manager
• Observe correct pricing of products in liaison with Finance
• Conduct Credit checks for all new clients prior to onboarding
• Ensure all documents are signed / presented prior to service commencement
• Embrace cost control measures
• Follow up on prospects and document feedback.
• Support tender team with relevant information and attend briefing sessions
• Embrace Business Development related ESG initiatives
• Participating in marketing activities
• Presentation of customized solutions to clients
• Gather Market intelligence on business growth related areas, competitor analysis and diversification
• Promote the company’s products and services to prospective customers.
• Build long-term relationships

Requirements

• Education: Degree in relevant field
• Experience:3 years’ experience with proven results in a busy business development environment.
• Training: Preferred professional training in sales & marketing
• Skills: Exceptional communication skills, committed, resourceful, results oriented and self-driven, Customer Focused, Initiative, good interpersonal Skills, good negotiations skills and good Presentation Skills
• Knowledge: Knowledge of product portfolio, Security industry knowledge, Computer skills,Telephone etiquette

Roles & Responsibilities

• Update and reconcile Member Personal Accounts (MPA) to ensure accuracy and completeness
• Assist to prepare monthly payroll and other statutory deductions.
• Validating and processing member refunds and payments.
• Prepare monthly financial statements, reports and records by collecting, analyzing and summarizing account information
• Filing of accountable records/documents/reports including bank reconciliation statements and M-pesa statements.
• Debtor and Creditors updates and management.
•  Handling next of kin claims for deceased members, advising on necessary documentation and preparation of payments.
• Assist in the preparation of monthly payroll, ensuring all statutory and other deductions are accurately computed and remitted..
•  Prepare and process payments to both internal and external parties in a timely manner.
• Ensure prompt preparation and processing of member refunds and other payments.
• Receipt and record all payments including M-Pesa, standing orders, direct debits, and other payment channels.
• Maintain proper filing systems for accountable documents, including bank reconciliation statements and M-Pesa reports.
• Support bookkeeping activities, including data entry and maintenance of financial records.
• Maintain and update records of withdrawal notices and prepare files for further action.
• Assist in bank reconciliations and ensure discrepancies are identified and resolved promptly.
• Ensure compliance with SACCO policies, financial procedures, and regulatory requirements.

Qualification & Experience

• Diploma or Degree in Accounting, Finance, or a related field.
• CPA (Part II or above) or equivalent qualification.
• At least 4 years’ experience in carrying out finance/Accounts functions in a Deposit-Taking Sacco Society.
• Working experience with MS Dynamics Navision.
• Conversant with the Co-operative Act, SACCO Act, SASRA requirements, and IFRS.
• Proficiency in accounting systems and Microsoft Office (especially Excel).

Attributes & Skills

• Ability to handle pressure and meet deadlines.
• Good understanding of the internal policies, systems, and procedures of a SACCO.
• Strong attention to detail and accuracy.
• Good organizational and record-keeping skills.
• Integrity and ability to handle confidential information.
• Good communication and interpersonal skills.

Job Description

• Generate Sales – as per Targets – for Airtime, Acquisitions & Devices
• Monitor Telkom’s inventory and consignment stock for accurate balance of inventory movements and physical stock daily
• Manage daily cash float and account for daily sales
• Support and implement the customer experience improvement strategies for increased sales
• Offer technical support to customers, especially on configuration of data devices

Principal Outputs for this role

• Revenue – Achieve set targets in Airtime, Routers, Handsets
• Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock & cash management/operational costs)
• Quality Acquisitions – in terms of FRA, ARPU

Telkom Brand NPS –

• Drive Customer Centrality -Ensure Growth in Retail Customer Satisfaction Index
• Ticketing Customer Escalations & Offering First Level Resolution

New Business Development –

• Looking for new leads & closing them,
• Document, Track, Manage, & Grow Individual Customer Database Portfolio

Requirements

• Diploma/Bachelor’s Degree in Business, Marketing or related field
• At least 1 year experience in sales
• Marketing skills
• Product Knowledge
• Upselling and Cross selling
• Solution Oriented
• Customer relationship management.

Job Description

• To focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and T-Kash agents
• SSO & Agent Recruitment & Mapping – Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retail stores.
• Call rate – Visit SSOs & Agents regularly using agreed route plans (beat plans).
• Training and delivery of business tools – Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and TKash Agents on processes
• AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
• Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
• Merchandising – Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets

Requirements

• Diploma or Bachelor’s Degree in Business, Marketing or related field
• At least 1 year experience in sales and distribution role in an FMCG or Tel-cos