MAIN PURPOSE OF JOB

• Create reliable, scalable, and efficient software solutions that address specific user needs and contribute to the success of the Company.

Key Responsibilities:

• Develop and maintain web applications using Laravel, React, Next.js, and C#
• Design and optimize databases using MySQL and MongoDB
• Collaborate with cross-functional teams to define, design, and ship new features
• Write clean, scalable, and efficient code
• Debug, troubleshoot, and resolve software defects
• Participate in code reviews and follow industry best practices for development and security
• Continuously explore new technologies and improve development practices
• Collaborate with stakeholders to gather and analyze software requirements.
• Design software architecture and create technical specifications based on the project needs.
• Develop software applications by writing clean, maintainable, and efficient code.
• Perform thorough testing and debugging of software to identify and resolve any defects or issues.
• Ensure software meets quality standards, performance requirements, and security guidelines.
• Participate in code reviews to provide and receive constructive feedback on code quality.
• Collaborate with cross-functional teams, including project managers, designers, and testers,to ensure effective project execution.
• Stay updated with emerging technologies, programming languages, and industry trends.
• Provide support and maintenance for existing software applications as needed.
• Contribute to the continuous improvement of software development processes and best practices.

Requirements

• Bachelor degree in computer science, software engineering, Information Technology, or a related field.
• Minimum of five (5) years’ experience in software development.
• Proven experience in software development, with a strong understanding of software development life cycle.
• Demonstrated experience designing, developing, and supporting complex software solutions.
• Proven experience with PHP Laravel, C#, React, and Next.js
• Strong understanding of MySQL and MongoDB database design and management
• Familiarity with API development and integration
• Experience with version control tools like Git
• Experience with web development technologies (HTML, CSS, JavaScript frameworks) is a plus.
• Familiarity with relational databases and SQL queries.
• Knowledge of software testing and debugging techniques.
• Strong problem-solving and analytical skills.
• Excellent teamwork and communication abilities.
• Self-motivated and able to work independently as well as in a team environment.
• A portfolio of personal projects or previous work experience is highly desirable.

Candidates must have remained with at least one employer for a minimum of two (2) consecutive years, demonstrating stability and commitment in previous roles.

Role Summary

• Our client is seeking a Marketing & Communications Lead to own and elevate the brand voice and communications strategy across the group and its portfolio of companies. This role will lead marketing efforts across the organization’s regional footprint, helping shape how its various brands are positioned individually and as part of the wider business ecosystem across Kenya and other countries of operation.
• Events are a core part of how our client engages clients and the market, and this role will own event management end-to-end—from initial concept and planning through speaker sourcing, vendor coordination, and on-the-day execution.
• Dedicated teams already handle functions such as SEO and social media, and this role is responsible for coordinating these functions into one cohesive communications strategy. This is a hands-on leadership role that requires both strategic direction and a willingness to execute wherever needed.

Key Responsibilities

• Develop and execute the group’s marketing and communications strategy across Kenya and other countries of operation.
• Own end-to-end event management, from planning and speaker sourcing to vendor coordination, execution, and post-event follow-up.
• Lead, mentor, and manage the marketing team, setting priorities and ensuring consistent delivery.
• Coordinate and align the work of the SEO and social media teams into a unified communications strategy while stepping in to execute directly when required.
• Oversee brand positioning and messaging across the group’s portfolio, ensuring consistency while respecting each brand’s unique identity.
• Manage content development across digital channels, marketing collateral, and client-facing materials.
• Collaborate with sales and business unit leaders to align marketing initiatives with commercial objectives.
• Track and report on marketing performance and event outcomes across channels and regions.
• Manage relationships with external vendors, agencies, speakers, and media partners.
• Own the marketing budget and report on campaign and event ROI.

Requirements

Must-Have

• Minimum 3–4 years of experience leading a marketing team.
• Strong written and verbal communication skills.
• Demonstrated ability to manage multiple projects, teams, and stakeholders simultaneously.
• Experience developing marketing strategies and translating them into measurable execution.
• A hands-on, roll-up-your-sleeves approach, comfortable both leading a team and executing independently when needed.
• Experience working across multiple markets or regions.
• Experience in Marketing, preferably within the Technology or IT industry

Nice-to-Have

• Experience managing marketing across multiple brands or business units under a single parent company.
• Familiarity with the technology, security, customer experience, or B2B solutions sectors.
• Experience marketing to clients in healthcare, finance, education, hospitality, or real estate.
• Budget management experience.

Who You’ll Work With

• SEO Team — Search optimization execution.
• Social Media Team — Content creation and channel management.
• Sales & Business Unit Leads — Commercial alignment.
• CEO — Direct reporting line and strategic guidance.

What We Offer

• The opportunity to shape the marketing voice of a growing multi-brand organization.
• Direct collaboration with company leadership.
• A dynamic, multi-country environment spanning multiple product lines and industries.

MAIN PURPOSE OF JOB

• Create reliable, scalable, and efficient software solutions that address specific user needs and contribute to the success of the Company.

Key Responsibilities:

• Develop and maintain web applications using Laravel, React, Next.js, and C#
• Design and optimize databases using MySQL and MongoDB
• Collaborate with cross-functional teams to define, design, and ship new features
• Write clean, scalable, and efficient code
• Debug, troubleshoot, and resolve software defects
• Participate in code reviews and follow industry best practices for development and security
• Continuously explore new technologies and improve development practices
• Collaborate with stakeholders to gather and analyze software requirements.
• Design software architecture and create technical specifications based on the project needs.
• Develop software applications by writing clean, maintainable, and efficient code.
• Perform thorough testing and debugging of software to identify and resolve any defects or issues.
• Ensure software meets quality standards, performance requirements, and security guidelines.
• Participate in code reviews to provide and receive constructive feedback on code quality.
• Collaborate with cross-functional teams, including project managers, designers, and testers,to ensure effective project execution.
• Stay updated with emerging technologies, programming languages, and industry trends.
• Provide support and maintenance for existing software applications as needed.
• Contribute to the continuous improvement of software development processes and best practices.

Requirements

• Diploma or Bachelor degree in computer science, software engineering, Information Technology, or a related field.
• Minimum of two (2) years’ experience in software development.
• Proven experience in software development, with a strong understanding of software development life cycle.
• Proficiency in relevant programming languages and development frameworks.
• Experience with databases, APIs, and software development best practices will be an added advantage.
• Demonstrated experience designing, developing, and supporting complex software solutions.
• Proven experience with PHP Laravel, C#, React, and Next.js
• Strong understanding of MySQL and MongoDB database design and management
• Familiarity with API development and integration
• Experience with version control tools like Git
• Experience with web development technologies (HTML, CSS, JavaScript frameworks) is a plus.
• Familiarity with relational databases and SQL queries.
• Knowledge of software testing and debugging techniques.
• Strong problem-solving and the ability to work collaboratively within a team environment.
• Excellent teamwork and communication abilities.
• Self-motivated and able to work independently as well as in a team environment.
• A portfolio of personal projects or previous work experience is highly desirable.
• Candidates must have remained with at least one employer for a minimum of two (2) consecutive years, demonstrating stability and commitment in previous roles.

Job Purpose

• The Teller Supervisor is responsible for supporting the Branch Manager in ensuring smooth branch operations, maintaining compliance with regulatory and internal policies, driving operational efficiency, leading frontline staff, and delivering excellent customer service.

Key Responsibilities

Branch Operations Management (35%)

• Oversee daily branch operations, ensuring efficient transaction processing and cash management.
• Manage branch cash flow, vault operations, and teller allocations to maintain liquidity and security.
• Monitor branch financial performance and operational metrics.
• Implement initiatives that improve customer experience and operational efficiency.
• Ensure timely and accurate reconciliations for vault cash, teller tills, petty cash, and bank deposits.

People Leadership & Staff Development (20%)

• Supervise, coach, and mentor tellers and customer service staff.
• Conduct performance reviews and provide ongoing feedback.
• Foster accountability, teamwork, and high service standards.
• Identify training needs and support staff development.

Customer Rela0tionship Management (20%)

• Ensure prompt resolution of customer inquiries and complaints.
• Maintain high service standards across all customer interactions.
• Support customer retention and relationship-building initiatives.
• Collect and share customer feedback to improve service delivery.

Compliance & Risk Management (15%)

• Ensure compliance with Central Bank regulations, AML/CFT requirements, and internal policies.
• Verify Know Your Customer (KYC) documentation.
• Conduct teller audits, surprise cash counts, and fraud risk monitoring.
• Escalate suspicious transactions through the appropriate compliance channels.
• Enforce branch risk controls and cash handling procedures.

Reporting & Governance (10%)

• Prepare accurate operational and financial reports.
• Maintain complete and audit-ready branch records.
• Provide management with performance updates and variance analysis.
• Reporting Requirements
• Daily Reports
• Vault and cash reconciliations.
• Teller balancing reports.
• Cash position summaries.
• Petty cash reconciliations.
• Transaction summaries.
• Weekly Reports
• Customer growth trends.
• Teller performance metrics.
• Customer feedback summaries.
• Operational incident reports.
• Monthly Reports
• Branch performance against targets.
• Teller shortages and excesses analysis.
• Compliance and audit updates.
• Staff performance and training reports.
• Branch performance dashboard.

Qualifications

• Diploma or Bachelor’s Degree in Business, Finance, Economics, Banking, or a related field.

Experience

• The candidate must be able to read, write, and speak Gujarati, Hindi, Swahili, and English fluently
• Minimum 3 years’ experience in a supervisory role within banking, forex bureau, microfinance, SACCO, or another financial services environment.
• Practical experience in cash handling, teller operations, transaction reconciliation, and branch operations.

Knowledge & Skills

• Strong cash management and reconciliation skills.
• Knowledge of Central Bank regulations, AML/CFT, and KYC requirements.
• Leadership and people management skills.
• Excellent customer service and conflict resolution abilities.
• Strong analytical and problem-solving skills.
• High level of integrity and attention to detail.
• Ability to work effectively under pressure.

Desirable

• Experience using banking or financial transaction systems.
• Strong numerical and analytical skills.
• Experience supervising frontline banking or financial services teams
• Note: Female candidates are encouraged to apply.

Role Purpose

• The Senior Operations Manager provides overall strategic oversight, coordination, and performance management across housekeeping, transportation, unit operations, repairs and maintenance, and office operations. This role translates company objectives into operational priorities, ensures budget compliance, enforces quality standards, and fosters seamless cross-departmental coordination.

Key Responsibilities

Operational Leadership & Governance

• Provide management oversight and direction to departmental managers, supervisors, and team leads.
• Review operational performance regularly and hold departmental leads accountable for results, corrective actions, and timely closure of open items.
• Identify recurring operational failures, determine root causes, and implement sustainable process improvements.

Departmental Oversight

• Housekeeping Operations: Oversee the Housekeeping Manager to ensure SOP compliance, hygiene standards, inspection pass rates, inventory control, and timely unit readiness.
• Transportation & Logistics: Oversee daily transport management, route scheduling,fuel efficiency, vehicle licensing/insurance, routine maintenance, and safety compliance.
• Unit Operations & Readiness: Ensure high presentation standards across all units,manage check-in/check-out readiness, defect resolution, unit onboarding, and offboarding workflows.
• Repairs & Maintenance: Manage maintenance workflows, preventive maintenance schedules, vendor contracts, quality checks on repairs, and emergency issue escalation.
• Office Operations: Provide administrative oversight to ensure a secure, well-supplied, and functional workplace.

Reporting Requirements

• Weekly departmental performance, unit-readiness, incidents and priority action update.
• Monthly operating-cost, maintenance, transport, inventory and service-quality review.
• Quarterly operational improvement, staffing and resource-planning recommendations.

Qualifications & Experience

• Diploma or bachelor’s degree in Operations, Hospitality, Facilities Management, Business Administration or a related field.
• At least 4 years of operational experience, including 2 years in management; hospitality, serviced-apartment, property or facilities experience preferred.
• Working knowledge of housekeeping, maintenance, transport, procurement, budgets,reporting and operational cost drivers.
• Proven ability to lead departmental teams, manage vendors and resolve cross-functional operational issues.

Role Summary

• We are seeking a hands-on and analytical Cost Controller to strengthen food, beverage, wine and spirits cost control, inventory accuracy and profitability across hospitality operations.
• The role will monitor actual costs against standards, reconcile sales and stock consumption, investigate losses and recommend practical improvements. The successful candidate will work closely with Finance, Operations, Kitchen, Restaurant, Bar, Stores and Purchasing teams to maintain accurate costing records and strengthen internal controls.

Key Responsibilities

• Monitor food, beverage, wine and spirits costs against standard costs and budgets, and analyse cost-of-sales, gross profit and contribution margin variances.
• Maintain recipe and beverage costing, standard yields, portion sizes and pour measures, updating costs when purchase prices, recipes or serving sizes change.
• Reconcile POS sales and expected recipe consumption against actual inventory usage and ERP records, investigating missing postings, incorrect units of measure and unexplained variances.
• Review receipts, stock issues, outlet transfers, returns and stock adjustments to ensure accurate recording and appropriate approvals.
• Coordinate periodic and surprise stock counts, reconcile physical stock against system balances and follow up on approved corrective actions.
• Monitor stock ageing, slow-moving products and expiry risks, and investigate wastage, spoilage, breakages, shrinkage and over-pouring.
• Ensure staff consumption, complimentary items, promotions and other non-sale stock issues are properly authorised and recorded.
• Review purchasing and receiving controls, including purchase-price variances and quantity and price checks against approved orders and supporting documentation.
• Maintain accurate item costs, recipes, units of measure and stock information within ERP and POS systems, ensuring controlled changes and appropriate audit trails.
• Prepare timely cost, stock, yield, wastage and outlet profitability reports, identify root causes of variances, recommend corrective actions and track resolution.
• Support budgeting, forecasting, menu pricing and cost optimisation initiatives, and assess the effectiveness of implemented improvements.

Control Accountability

• The Cost Controller is responsible for independent monitoring, reconciliation and reporting of cost and inventory controls.
• Operational teams remain responsible for stock custody, accurate transaction recording and implementation of corrective actions. Stock adjustments and write-offs must follow the approved authorisation process, with significant or unresolved discrepancies escalated to the Financial Controller.

Qualifications and Experience

• Bachelor’s degree in Accounting, Finance, Hospitality Management or a related field.
• CPA, ACCA, CMA or CIMA qualification, or progress towards certification, is an added advantage.
• Three to five years of cost-control experience within hospitality, restaurants, food and beverage operations or another inventory-intensive environment.
• Practical experience in recipe costing, yield analysis, portion and pour controls, stock reconciliation and loss investigations.
• Experience using ERP, POS and inventory management systems. Familiarity with Zoho Books, Zoho Inventory and Loyverse POS is an added advantage.
• Strong Excel skills, including reconciliations, pivot tables, lookup functions and analysis of sales and inventory data.
• Experience working across multiple outlets is an added advantage.