Job Summary:

The Industrial Chemicals Support Specialist will be responsible for providing on-site technical support and performance optimization for industrial utility systems including boilers, cooling towers, and chillers. This role involves field service, troubleshooting, customer training, and ensuring compliance with safety and environmental standards.

Role and Responsibilities;

• Conduct routine site visits to monitor and optimize chemical treatment programs for boilers, cooling towers, and chillers.
• Perform water sampling, testing, and analysis to assess system health and recommend corrective actions.
• Troubleshoot system issues such as scaling, corrosion, microbiological growth, and fouling.
• Prepare detailed service reports, treatment recommendations, and performance summaries.
• Train customer personnel on safe chemical handling, dosing procedures, and system
• Ensure compliance with local environmental and safety regulations.
• Collaborate with sales and engineering teams to support customer retention and growth.

Requirements:

• Diploma or Degree in Chemical Engineering, Industrial Chemistry, Environmental Science, or related field.
• 2+ years of experience in water treatment or industrial utilities (boilers, cooling towers, chillers).
• Strong knowledge of water chemistry, corrosion control, and microbiological management.
• Familiarity with chemical dosing systems and water testing equipment.
• Excellent communication and customer service skills.
• Valid driver’s license and willingness to travel frequently.

Key Skills and Competencies:

• Ability to interpret technical data and generate actionable insights.
• Safety-conscious with knowledge of chemical handling protocols.
• Certification in water treatment or boiler operations.
• Experience with automated control systems and remote monitoring.

The successful candidates will join a dedicated team of specialists in the Water and Energy sectors which have significant potential for future growth. The job will provide a challenging and stimulating work environment with excellent growth opportunities for the successful candidates.

The principal job tasks being as follows:

• Monitor and ensure that all systems development initiatives follow the approved software development lifecycle and internal governance processes.
• Coordinate and document various testing stages including functional testing, integration testing, and User Acceptance Testing (UAT).
• Track system health and ensure performance indicators meet defined SLAs, including timely helpdesk ticket turnaround.
• Review and verify resolution of incidents related to software development, enhancements, and deployments.
• Maintain clear documentation for test cases, test results, defects, and release notes.
• Conduct routine system audits to check stability, reliability, and adherence to standards.
• Support the development team in identifying gaps, risks, and improvement opportunities in processes.
• Participate in change management activities including communication, training support, and post-deployment monitoring.
• Collaborate with stakeholders to validate requirements, ensure clarity, and support quality delivery.
• Escalate recurring issues and propose preventative measures to reduce system downtime and user disruptions.

The successful candidate will have the following attributes:

• Holder of an Upper 2nd class degree in Computer Science, Information Technology, Software Engineering or a related field from a recognized institution.
• At least 1-2 years’ experience in software testing, systems quality assurance or IT support.
• Knowledge of QA methodologies, test planning, defect tracking and documentation.
• Familiarity with tools such as Azure DevOps, Jira, or similar platforms is an added advantage.
• Basic understanding of SDLC and change management procedures.
• Strong analytical, troubleshooting and communication skills.
• High attention to detail, process-oriented mindset and commitment to continuous improvement.

The principal job tasks are as follows:

• Develop, maintain, and evolve observability systems (metrics, logs, traces).
• Define and implement SLOs/SLIs for key services.
• Perform incident response, post-incident reviews, and root-cause analysis.
• Build and evolve internal frameworks that reduce operational toil and help teams deploy, test, and run services reliably.
• Continuously evaluate and improve platform reliability, scaling, and performance, ensuring systems adapt to growing business demands.
• Make efficient use of version control and bug tracking systems.
• Design and maintain automation frameworks (CI/CD pipelines)
• Mentor team members on DevOps to build a culture of excellence.
• Working with software developers to ensure that development follows established processes and works as intended

The successful candidate will have the following attributes:

• Holder of an Upper 2nd class honours degree in Computer Science or a closely related field from a recognized institution.
• 2+ years of DevOps, site reliability, or infrastructure engineering.
• Good understanding of Source Code version control: Git
• Experience with CI/CD tools, cloud platforms (AWS, Azure, GCP), and container orchestration tools (Kubernetes, Docker).
• Experience in integration with 3rd Party Applications.
• Excellent communication, problem-solving and people skills.

The position holder should be ready to handle the following responsibilities:

• Develop and execute end-to-end e-commerce growth strategies designed to increase retail sales, improve conversion rates, and expand the customer base across all regional e-shops.
• Lead optimization of all Shopify stores, ensuring consistent structure, best-practice merchandising, and full utilization of Shopify marketing and automation features across every market.
• Drive performance marketing across Google and social platforms, integrating catalogue feeds, social-commerce tools, and paid funnel strategies to generate high-quality traffic and measurable online sales.
• Conduct continuous customer-behaviour and funnel analysis, applying A/B testing, CRO techniques, and SEO improvements to enhance traffic quality and increase purchase completion rates.

The successful candidates will have the following Essential Knowledge & Skill:

• A minimum of 2 years of dedicated e-commerce marketing experience, with a verifiable track record of driving substantial online sales revenue growth.
• Advanced, hands-on knowledge of the Shopify or equivalent platform and its associated marketing applications; multi-store or multi-market setup experience is highly preferred.
• Proven effective project management and collaboration abilities, especially when integrating with ICT, Product, and Frontline Sales teams.
• Graphic design skills would be an added advantage.
• Proficiency in social media advertising and social-commerce tools (Meta Commerce Manager, TikTok Ads, catalogue management), with demonstrated ability to convert social traffic into sales.

Key Qualifications

• Hold an Upper 2nd class honours degree in Marketing, Digital Marketing, E-commerce, or a related commercial field from a recognized institution.
• Demonstrate proficiency in diverse digital marketing technologies and platforms, including Google Analytics (GA4), and possess a comprehensive grasp of online analytics and retail e-commerce Key Performance Indicators (KPIs).
• Exhibit robust analytical skills with hands-on experience in data-focused aspects of digital marketing (including A/B testing, CRO, and marketing automation) to extract actionable, sales-driven insights.