Job Purpose

To develop and implement the Bank’s performance management, strategies and policies that support staff productivity, retain and motivate talent, while ensuring alignment to business goals, regulatory compliance and market competitiveness. He or she is responsible for building a culture of high performance across the Bank and bridging the gap between organizational goals and employee productivity by overseeing the end-to-end performance management framework, managing incentive and reward structures, and analysing critical data to support business decision.

Key Responsibilities

Performance Management

• Lead the design, implementation, and continuous improvement of the performance management framework across the Bank.
• Coordinate the annual performance management cycle including goal setting, mid-year reviews, and year-end evaluations.
• Manage and coordinate organization-wide efforts to ensure that performance management and performance improvement programs are developed and managed using a data-driven approach that sets priorities for improvements in line with on-going strategic imperatives.
• Contribute to the design, implementation and management of effective leadership, employee development and talent management initiatives to address performance gaps related to capacity/knowledge gaps among staff and overall talent sourcing, management, and mobility programs.
• Provide training and support to line managers and staff on performance management improvement plan PIP goals are achieved.
• Create a high-performance culture through effective goal setting, performance reviews, and pay-for-performance initiatives.
• Ensure consistency, fairness, and transparency in performance ratings and feedback.
• Analyse performance data and generate insights to inform talent development, succession planning, and rewards decisions.
• Put in place organization wide programs to enhance a high-performance culture
• Implementing a process for tracking progression from goal setting, mid-year reviews and end of year evaluations to support individual, team and organizational performance.
• Ensure targeted communication and capacity building programs in the performance management process to enable managers to effectively evaluate and measure individual and team performance and to optimize performance and productivity.
• Conduct periodic salary and compensation surveys to ensure the Bank’ remuneration packages always remain competitive and aligned with the market and industry standards.

Governance and Reporting

• Prepare management and regulatory reports as required (e.g., CBK).
• Ensure compliance with tax laws, labour laws, and financial regulations relating to performance management.
• Maintain accurate and secure records of performance outcomes.
• Lead the design and generation of talent analytics covering various aspects of talent management including Performance, talent trend data, succession planning and critical roles among other talent related analytics.

Job Requirements:

High Level of Judgement is required in the:

• The ability to manage relationships across the Bank requires strong influencing skills and the Bank’s culture understanding.
• Achieving & maintaining the position of a high-performance culture across the Bank.

Education

• Bachelor’s degree in human resources, Business Administration, Finance, or a related field.
• Professional certification in HR, or Reward Management (e.g. CIPD, GRP, CHRP-K) is an added advantage.

Work Experience

• Minimum of 6–8 years’ experience in HR with at least 3 years in performance management, preferably within the banking or financial services sector
• Knowledge of Kenyan labour laws, reward structures and CBK regulations is essential.

Competencies

• Strong analytical and data interpretation skills
• Solid understanding of performance and reward frameworks
• Excellent stakeholder management and communication skills
• High integrity, confidentiality and professionalism
• Proficiency in HRIS and data analysis tools (Excel, Power BI, SAP, etc.)
• Strategic thinking with strong attention to detail

Job Purpose

To lead the design, implementation and evaluation of learning and development strategies, and programmes that enhance staff capability and performance in alignment with the DIB Kenya strategic objectives. He/she will manage all activities related to these functions and manages all communication, sensitization, and monitoring of the process to ensure its effectiveness and relevance to the business needs.

Key Responsibilities

Learning and Development

• Develop and implement the annual learning and development strategy in alignment with the Bank’s strategic goals and regulatory requirements
• Oversee the Bank’s Knowledge and Learning Management System (KLMS), promote digital learning adoption and develop content to enable publication on the KLMS
• Oversee the design, development, and delivery of training programmes (in-house and outsourced) to address identified skill gaps.
• Monitor the implementation of approved training programs and budget.
• Design tools and templates for measuring the effectiveness of all training programs.
• Coordinate all training-related activities in line with approved and best-in-class standards.
• Ensuring that programs are implemented in line with the resources committed.
• Provision of monthly training reports showing the effectiveness of implemented training programs and proffering suggestions for improvement.
• Conduct regular training needs analysis in collaboration with business units to identify skill gaps and recommend learning solutions.
• Partner and maintain relationships with accredited institutions, training providers, and regulators (e.g. CBK, KBA, NITA) to ensure compliance and relevance of learning content.
• Monitor training effectiveness and maintain robust reporting systems including ROI analysis and compliance tracking.
• Build and promote a learning culture within the Bank to achieve a significant uptake of courses from the Bank’s E-learning platform
• Monitor the quality standards and performance metrics for all trainings
• Coordinate staff team building and engagement activities that promotes a positive workplace culture

Leadership & Stakeholder Management

• Coach and support line managers in developing staff capabilities and embedding a learning culture.
• Engage key stakeholders to foster a culture of continuous improvement, personal development, and wellbeing.
• Prepare and present regular learning reports and updates to senior management and relevant stakeholder
• Support the development and enhancement of relevant leadership and development interventions, programs, events, products, and guidance.

High Level of Judgement is required in the:

• Creativity and incisiveness to identify training needs analysis, outline and carry out the necessary action plans to ensure effective implementation of training strategies.
• The ability to manage relationships across the Bank requires strong influencing skills and the Bank’s culture understanding.
• Achieving & maintaining the position of a robust learning culture across the Bank.

Complexity arises from the:

• Rapid changes being made in the technological environment, (E– learning), legislative amendments on Labor laws, and procedures in the banking industry.

Job Requirements

Education

• Bachelor’s degree in human resource management, Psychology or a related field from a recognized university.

Training / Skills

• A Postgraduate Diploma in HR or CHRP,
• Certified professionals in Learning and Performance (CPLP) credential or Occupational Wellness is an added advantage is a plus.
• Must be a member of HR professional body
• Strong interpersonal skills
• Excellent verbal and written communication skills.
• Proficiency in use of MS office tools
• Proficient in digital learning platforms and HRIS systems
• Excellent facilitation, presentation, and communication skills
• Data-driven approach with strong analytical and reporting skills

Work Experience

• Minimum of 6 years’ progressive experience in learning and development with at least 3 years in a managerial role.
• Experience in the banking or financial services sector is highly preferred.
• Experience with group reporting structure is an added advantage
• Strong knowledge of Kenyan labour laws, workplace health regulations, and industry best practices.
• Well versed with the knowledge of various banks’ products and services

Competencies

• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training & development
• Coaching and mentoring
• Strategic thinking and planning skills
• Strong interpersonal and stakeholder management abilities
• High integrity and commitment to confidentiality
• Passion for employee growth and wellbeing

Job Purpose

To design and implement the Bank’s reward and recognition strategies and policies to attract, retain, and motivate talent, while aligning with business objectives, regulatory requirements, and market standards.

Key Responsibilities

Compensation and Benefits

• Develop and manage competitive compensation and benefits structures, including base pay, variable pay, incentives, and allowances.
• Conduct regular benchmarking and salary surveys in collaboration with various survey partners to ensure alignment with market trends, especially within the Kenyan banking sector.
• Administer the Bank’s salary review process, bonus payout and job grading systems.
• Review and ensure compliance with internal policies, CBK guidelines, and statutory requirements related to pay and benefits.
• Work with Finance and senior management to forecast and manage the remuneration budget.
• Spearhead the job evaluation exercise across the Bank to establish a fair and transparent compensation and design competitive salary structures.
• Ensure the Bank maintains a competitive “pay-for-performance” culture aligned with banking industry benchmarks.
• Design and manage specialized incentive structures

Rewards Strategy and Recognition

• Develop and implement total rewards strategies and policies that support employee engagement and performance.
• Drive reward-based recognition programmes that reinforce organisational values and support a high performance within the Bank.
• Advise leadership on reward-related matters including retention strategies, executive compensation and reward risks.
• Regularly review the reward policy to ensure alignment with the Bank’s strategic objectives
• In liaison with the head of HR, contribute to the design, implementation, and management of effective Recognition Programs to reward staff contributions

Governance, Reporting and Reporting

• Prepare management and regulatory reports as required (e.g., CBK).
• Ensure compliance with tax laws, labour laws, and financial regulations relating to compensation and benefits.
• Maintain accurate and secure records of compensation decisions and performance outcomes.
• Ensure all reward frameworks comply with local regulations, (CBK regulations, labor laws and corporate governance standards.

Benefits & Vendor Administration

• Manage relationships and service level agreements (SLAs) with external benefits providers (e.g., medical insurance, pension administrators and wellness partners).
• Administer specialized financial industry perks, such as staff loan schemes, mortgage subsidies, and car loans.

Benchmarking & Market Analytics

• Continuously monitor industry trends and conduct benchmarking surveys to ensure salary packages remain competitive in the financial sector.
• Utilize HRIS data and analytics to model cost implications for new reward structures and evaluate the ROI of existing benefits.

Job Requirements:

High Level of Judgement is required in the:

• Creativity and incisiveness to identify gaps in the rewards and compensation systems
• The ability to manage relationships across the Bank requires strong influencing skills and the Bank’s culture understanding.
• Achieving & maintaining the position of a high-performance culture across the Bank.

Complexity arises from the:

• Rapid changes being and amendments on tax and Labor laws, and procedures in the banking industry.

Education

• Bachelor’s degree in human resources, Business Administration, Finance, or a related field.
• Professional certification in HR, Compensation, or Reward Management (e.g. CIPD, GRP, CHRP-K) is an added advantage

Work Experience

• Minimum of 6–8 years’ experience in HR with at least 3 years in rewards management, preferably within the banking or financial services sector
• Knowledge of Kenyan labour laws, compensation structures, and CBK regulations is essential.

Competencies

• Strong analytical and data interpretation skills
• Solid understanding of performance and reward frameworks
• Excellent stakeholder management and communication skills
• High integrity, confidentiality, and professionalism
• Proficiency in HRIS and data analysis tools (Excel, Power BI, SAP, etc.)
• Strategic thinking with strong attention to detail

Job Purpose

Assist the Manager Digital Channels in the day-to-day operations, optimization and growth of the bank’s digital channels. The role holder will be tasked with commercializing virtual banking propositions and digital channels which will result in business growth, increase customer engagement and deliver synergy across the Bank’s Business. Additionally, the incumbent will be ensuring that all digital channel systems deployed in the bank (Mobile Banking, Internet Banking, Digital Payment Services, Lipa Na Mpesa, Card System and remittance solutions)are appropriately managed and supported to provide high availability and exceptional customer experience.

Key Responsibilities

• Support the development of commercialization initiatives for digital solutions working with cross-functional teams. KPIs include Product revenue & profitability, channel adoption, customer retention and response/win rates.
• Identify growth opportunities by leveraging data analytics, new product enhancements and customer feedback.
• Performing technical support for existing Mobile Banking, Card System and remittance solutions.
• Ensuring that card and electronic banking systems operations and processes are executed as required.
• Managing resolution of systems-related problems to the card systems and electronic banking systems.
• Support system implementation/upgrades of the card systems and electronic banking systems,
• Ensuring that card and electronic banking systems are protected and properly secured and handling proper change management systems.
• Ensuring business continuity through timely backups of the systems, delivering quality service to internal and external customers and always providing high system availability of e – channels systems.
• Performing system upgrades and applying system patches promptly received from system vendors.
• Performing core systems administration tasks, that is the custodian of systems, ensuring the security of systems and information, maintaining inventory of systems, and performing authorized users’ administration.
• Adhering to change control procedures in implementing system change, assisting audit in fraud investigation, and implementing corrective measures.
• Ensuring that all procedures as laid down in the Asset Management Policy or other policies as advised are adhered to.
• Any other additional task as maybe assigned by the line manager from time to time.

Job Requirements

• Bachelor’s Degree IT/Computer Science or Technical related.
• Professional certification in IT.
• Minimum of 4 years’ experience supporting digital Channelsin the financial industry.
• In-depth understanding of the various mobile banking platforms
• In-depth understanding of Financial Technology (Fintech)
• Experienced in planning and participating in the implementation and development of project and program activities.
• Proven people, networking, and negotiation skills.
• Knowledge of Sharia Compliant Banking will be an added advantage.