Description

• The Scrum Master is accountable for establishing Scrum as defined in the Scrum Guide. Should help everyone understand Scrum theory and practice, both within the Scrum Team and the organization.
• The Scrum Master is accountable for the Scrum Team’s effectiveness. They do this by enabling the Scrum Team to improve its practices, within the Scrum framework making them true leaders who serve the Scrum Team and the larger organization.

Responsibilities

The Scrum Master serves the Scrum Team in several ways, including:

• Coaching the team members in self-management and cross-functionality;
• Helping the Scrum Team focus on creating high-value Increments that meet the
• Definition of Done;
• Causing the removal of impediments to the Scrum Team’s progress; and,
• Ensuring that all Scrum events take place and are positive, productive, and kept within the timebox.

The Scrum Master serves the Product Owner in several ways, including:

• Helping find techniques for effective Product Goal definition and Product Backlog management;
• Helping the Scrum Team understand the need for clear and concise Product Backlog items;
• Helping establish empirical product planning for a complex environment; and,
• Facilitating stakeholder collaboration as requested or needed.

The Scrum Master serves the organization in several ways, including:

• Leading, training, and coaching the organization in its Scrum adoption;
• Planning and advising Scrum implementations within the organization;
• Helping employees and stakeholders understand and enact an empirical approach for complex work; and,
• Removing barriers between stakeholders and Scrum Teams.

Qualifications

• Experience in a scrum master role
• Familiarity with software development
• Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)
• Good knowledge of other Agile frameworks (Kanban, SaFe, LeSS etc.)
• Should have worked with numerous collaboration tools (Azure DevOps, Jira, Confulence, Slack, Teams etc)
• Degree in Computer Science, Business or similar field
• Outstanding interpersonal, leadership, mentorship, excellent communication, and facilitation skills to establish and maintain excellent working relationships in a corporate environment
• Should understand the Waterfall Approach as some projects.
• Ability to analyze, think quickly and to resolve conflict & problem solve.
• Knowledgeable in techniques to fill in gaps in the scrum
• Ability to determine what is scrum and what is not
• Ability to adapt to a changing environment
• Self-motivation and ability to stay focused in the middle of distraction.
• Scrum master certification is a plus.

Role Summary

The Network Engineer will play a key role in supporting the IT department by assisting in the maintenance, implementation, and troubleshooting of network systems to ensure optimal performance, security, and availability. This role provides foundational exposure to enterprise networking and works closely with senior network engineers to ensure seamless connectivity, uptime, and efficient IT operations across the organization.

Key Responsibilities

• Assist in the configuration, installation, and maintenance of network hardware and software, including routers, switches, access points, and firewalls.
• Monitor network performance, identify potential issues, and escalate critical problems to senior engineers as needed.
• Provide first-level network support, troubleshooting connectivity issues, resolving minor network faults, and escalating complex issues within SLA timelines.
• Support network security protocols, including implementing access controls, monitoring firewalls, and ensuring compliance with IT security policies.
• Maintain network inventory, documenting configurations, equipment changes, and updates in line with best practices.
• Assist in analyzing network traffic patterns and identifying potential bottlenecks to improve network efficiency.
• Work with senior engineers to enforce firewall policies, VPN configurations, and endpoint security guidelines.
• Participate in incident response activities related to network security breaches or cyber threats.
• Assist in deploying and managing wireless networks, ensuring optimal performance for corporate and guest users.

Key Deliverables & Performance Metrics

• Network Uptime & Reliability: Contribute to maintaining a 99.9%+ network availability by supporting proactive monitoring and maintenance.
• Incident Response & Resolution: Ensure timely troubleshooting and resolution of network-related incidents within SLA guidelines.
• Network Security Compliance: Assist in enforcing network security standards, ensuring compliance with company policies and industry best practices.
• Technical Documentation: Maintain accurate network documentation, ensuring all changes and configurations are well recorded.
• Process Improvement: Identify and recommend optimizations in network operations, contributing to increased efficiency and cost-effectiveness.

Qualifications

Required Qualifications & Skills

• Basic knowledge of networking protocols, including TCP/IP, VLANs, OSPF, BGP, and STP.
• Familiarity with network security concepts, including firewalls, VPNs, and NAC solutions.
• Understanding of LAN, WAN, Wi-Fi, and SD-WAN technologies.
• Hands-on experience with Cisco, Juniper, Fortinet, or similar networking equipment (preferred but not mandatory).
• Basic knowledge of network monitoring tools (e.g., SolarWinds, PRTG, Wireshark).
• Understanding of cloud networking (Azure, AWS, GCP) and hybrid cloud environments is an added advantage.

Soft Skills

• Strong problem-solving skills with a proactive approach to troubleshooting.
• Ability to work independently and collaboratively within a team.
• Effective communication skills, both verbal and written, for technical reporting and user support.
• Willingness to learn and adapt to evolving networking technologies.

Preferred Certifications

• Cisco Certified Network Associate (CCNA)
• CompTIA Network+
• Juniper Networks Certified Associate (JNCIA)
• Fortinet NSE 4 (if working with Fortinet firewalls

Experience

• 2-4 years of experience in a networking or IT support role.

Description 

The Technology Business Control Assurance Manager is responsible for providing independent assurance over the design and operating effectiveness of technology controls that support critical business processes, ensuring alignment with business objectives, regulatory requirements, and the organization’s risk appetite.

The Technology Business Control Assurance Manager will proactively identify, assess, and mitigate technology-related risks, fostering a culture of strong controls and continuous improvement across the technology function.

Job Responsibilities/ Accountabilities:  

• Collaborate with business stakeholders to understand key business processes and translate business objectives into specific technology control requirements.
• Design and implement control frameworks that align with industry best practices (e.g., COBIT, NIST, ISO 27001), regulatory requirements (e.g., GDPR), and internal organizational policies.
• Develop and maintain control documentation, including control descriptions, risk assessments, and testing procedures.
• Assessing and monitoring the adequacy and effectiveness of internal controls related to IT processes, systems and operations.
• Collaborate with various business stakeholders to design and implement control frameworks that align with regulatory requirements and organizational policies.
• Conduct regular audits and control self-assessments to identify control and process weaknesses, recommend improvements and track the implementation of corrective actions.
• Utilize data analytics techniques to perform continuous control monitoring, identifying anomalies and potential control failures.
• Track the implementation of corrective actions, validating that they effectively address identified control weaknesses.
• Provide training and guidance to teams on control best practices ensuring a strong control environment.
• Prepare reports for senior management and stakeholders highlighting control performance, compliance status, and emerging risks.
• Communicate control-related matters to various audiences, including technical teams, business stakeholders, and senior management.
• Promote a culture of accountability and continuous improvement within the technology function.
• Monitor and assess risks associated with emerging technologies (e.g., cloud computing, artificial intelligence, blockchain).

Qualifications 

Knowledge and Experience  

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field.
• Hold relevant industry certifications (e.g., CISM, CRISC, CGEIT, CISSP)
• Minimum of 7-10 years of experience in IT audit, risk management, compliance, or a related role.
• Experience in performing IT risk assessments and control self-assessments.
• Proficiency in using data analytics tools and techniques for continuous control monitoring.

Key Critical Competencies & Skills  

• Excellent in preparation of reports, dashboards and documentation
• Strong understanding of Legal, Risk, Compliance, and Cybersecurity concerns
• Strong analytical and problem-solving skills.
• Excellent communication, interpersonal, and presentation skills.
• Ability to work effectively with cross-functional teams.
• Proficiency in analysis and presentations skills using MS Excel, MS Word and MS PowerPoint.

Description 

• The Senior Manager IT Audit & Assurance is responsible for supporting and coordinating in the development and execution of IT Audit strategies that assess the effectiveness, security and compliance of an organizations IT systems and processes.
• He/she will develop, implement, and continuously oversight technology audit, risk management, compliance initiatives, policy development, and internal control assessments.

Job Responsibilities/ Accountabilities:  

• Define and refine IT Governance, Risk, and Compliance (GRC) policies, procedures, and standards across key IT areas such as Change Management, Access Controls, and Cybersecurity.
• Planning and conducting IT Audits and internal control self-assessments to evaluate internal controls, risk management practices and adherence to regulatory requirements.
• Collaborate with various departments to identify areas for improvement, provide actionable recommendations, and follow through on implementation of controls to enhance the overall security and efficiency of IT Operations.
• Provide guidance and support to IT teams in the implementation of governance processes and controls.
• Managing and supporting the coordination of audit teams both internal and external and ensuring effective execution of audit and advisory assessments and timely provision of management actions, timelines for remediation.
• Prepare comprehensive reports for senior management and stakeholders on the status of IT governance, risk, and compliance initiatives
• Key advisor on IT Risk and compliance matters between business and technology teams. Act as a key liaison for all IT and IS audit and risk assessment engagements
• Escalate critical control deficiencies to senior management and relevant stakeholders in a timely manner.
• Collaborate with IT and business teams to develop remediation plans that are practical and sustainable.
• Foster a culture of continuous improvement within the organization and alignment between Risk, Compliance, Internal Control and Technology teams.
• Keep up-to-date with regulations and prudential guidelines affecting IT and IS, continuously updating policies, standards, and procedures
• Provide assurance to senior management that IT change activities support business control objectives while adhering to governance and compliance standards.

Qualifications 

Knowledge and Experience  

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field.
• Hold relevant industry certifications (e.g., CISM, CRISC, CGEIT, CISA)
• Minimum 10 years of experience in Information Technology with at least 8 years of work experience in governance, audit, compliance, risk, and/or security
• Previous experience of working with Internal Audit on drafting management responses and closing audit findings
• Expansive knowledge of technology controls in various IT environments. Experience in financial services sector an added advantage.
• Working familiarity with Agile product management methodologies such as Scrum/Kanban

Key Critical Competencies & Skills  

• Excellent in preparation of reports, dashboards and documentation
• Strong understanding of Legal, Risk, Compliance, and Cybersecurity concerns
• Strong analytical and problem-solving skills.
• Excellent communication, interpersonal, and presentation skills.
• Ability to work effectively with cross-functional teams.
• Proficiency in analysis and presentations skills using MS Excel, MS Word and MS PowerPoint.

Description 

The Manager IT Risk Optimization is responsible for identifying, assessing and mitigating IT related risks to enhance the organizations overall risk posture and ensure alignment with business objectives. This role focuses on finding the optimal level of risk to enable innovation and business growth while minimizing potential negative impacts.

He/she will develop, implement, and continuously improve the organization’s IT risk management program, ensuring that IT risks are effectively identified, assessed, mitigated, and optimized in alignment with business objectives and regulatory requirements.

Job Responsibilities/ Accountabilities: 

• Develop and implement risk management frameworks and strategies that prioritize risk optimization across IT processes and projects and that align with industry best practice (e.g., NIST, COBIT, ISO27005) and the organizations technology risk appetite.
• Benchmark the organization’s IT risk management program against industry best practices and identify opportunities for improvement.
• Conduct risk assessment, analyze potential vulnerabilities and work closely with cross-functional teams to design and implement controls that reduce risk exposure.
• Develop and track key risk indicators (KRIs) to provide early warning of potential IT risks.
• Monitor the effectiveness of risk mitigation efforts, report on technology risk status to senior management.
• Ensure compliance with all applicable regulatory requirements, industry standards and internal policies related to Technology Risk Management.
• Automate compliance monitoring and reporting processes to improve efficiency and accuracy.
• Manage IT compliance audits, both internal and external, and ensure that audit findings are addressed effectively.
• Manage the organization’s third-party risk management (TPRM) program, including vendor risk assessments, contract reviews, and ongoing monitoring.
• Foster a risk-aware culture within the organization by raising awareness of IT risks and security best practices.
• Provide training and guidance on risk management best practices to IT staff and other stakeholders.
• Continuously improve risk management processes to adapt to evolving threats and business needs.
• Stay up-to-date on the latest IT security threats, vulnerabilities, and risk management techniques.

Qualifications 

Knowledge and Experience  

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field.
• Hold relevant industry certifications (e.g., CISM, CRISC, CGEIT, ISO 31000, Certified in Quantitative Risk Management (CQRM)).
• Minimum 6 years of experience in Information Technology with at least 3 years of proven experience in developing and implementing IT risk management frameworks and strategies.
• Deep understanding of IT Risk assessment methodologies (e.g., NIST, COBIT, FAIR) and Regulatory compliance frameworks (e.g., GDPR, PCI DSS)
• Experience with quantitative risk analysis techniques an added advantage.

Key Critical Competencies & Skills  

• Excellent in preparation of reports, dashboards and documentation
• Strong knowledge of risk management principles and practices.
• Strong analytical and problem-solving skills.
• Excellent communication, interpersonal, and presentation skills.
• Ability to work effectively with cross-functional teams.
• Proficiency in analysis and presentations skills using MS Excel, MS Word and MS PowerPoint.

Role overview:

The IT Governance Manager is responsible for establishing and maintaining a robust IT Governance Framework that aligns IT strategies with business objectives using COBIT 2019, ITIL, ISO standards and other applicable Technology standards while ensuring compliance with regulatory requirements and best practices.

He/she will develop, implement, and manage the organization’s IT Governance framework, ensuring alignment between IT strategies and business objectives, effective risk management, regulatory compliance, and the responsible use of IT resources.

Role responsibilities: 

• Develop, implement, and maintain a comprehensive IT governance framework, including policies, procedures, standards, and guidelines, aligned with industry best practices (e.g., COBIT 2019, ITIL, ISO 27001).
• Regularly review and update the IT governance framework to ensure its effectiveness and relevance in a changing business and technology landscape.
• Define and track key IT performance metrics that demonstrate the effectiveness of IT governance controls and support data-driven decision-making.
• Facilitate IT risk management processes to identify, assess, and mitigate potential IT-related risks, including security risks, compliance risks, and operational risks
• Collaborate with stakeholders across the organization to ensure that IT initiatives adhere to governance standards, support strategic goals and deliver value
• Manage the IT policies, procedures and processes lifecycle, including testing, attestation, awareness, and enforcement.
• Provide training and guidance on governance issues to stakeholders and ensure that IT policies and procedures are communicated effectively to all stakeholders and are readily accessible.
• Prepare reports for senior management to enhance decision-making and drive continuous improvement in IT governance practices.
• Foster a culture of accountability and transparency within the IT department to ensure effective oversight and management of IT resources.
• Establish and maintain strong relationships with key stakeholders across business units (e.g., HR, Legal, Finance, Operations, Internal Controls) to understand their specific IT needs and ensure IT governance policies and procedures are effectively communicated and implemented.
• Support in managing, developing, implementing and monitoring business continuity plans to ensure proper prevention and recovery from potential IT threats.
• In liaison with the other IT stakeholders, maintain up-to-date disaster recovery plans and ensure recovery procedures are effective for restoration of key IT systems and therefore resumption of critical business processes.
• Stay up to date on changes to regulatory requirements and industry standards and adapt IT governance policies and procedures accordingly.

 Qualifications

Knowledge and Experience

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field.
• Hold relevant industry certifications (CGEIT, CRISC, CISM, CISSP, ITIL etc)
• Minimum 8 years of experience in Information Technology with at least 4 years of proven experience in IT Governance, Risk Management, and Compliance.
• Strong knowledge of IT Governance frameworks (e.g., COBIT, ITIL, ISO 27001).

Key Critical Competencies & Skills

• Excellent in preparation of reports, dashboards and documentation
• Excellent leadership, communication and problem-solving skills
• Ability to handle high pressure situations and complex projects with key stakeholders.
• Good analytical skills; ability to provide intuitive reports & dashboards from a variety of data sources.
• Proficiency in analysis and presentations skills using MS Excel, MS Word and MS PowerPoint.Strong knowledge of IT Governance frameworks (e.g., COBIT, ITIL, ISO 27001).

Key Critical Competencies & Skills

• Excellent in preparation of reports, dashboards and documentation
• Excellent leadership, communication and problem-solving skills
• Ability to handle high pressure situations and complex projects with key stakeholders.
• Good analytical skills; ability to provide intuitive reports & dashboards from a variety of data sources.
• Proficiency in analysis and presentations skills using MS Excel, MS Word and MS PowerPoint.

Role Description:

The IAM specialist is responsible for overseeing and ensuring the Governance of Identity and Access Management processes within the Organization.

He/she will define and implement an IAM Governance framework and initiatives to ensure continued effectiveness of the initiatives.

Role Purpose:

• Support in development and maintenance of a multi-year IAM strategic roadmap aligned with the organization’s business goals, digital transformation initiatives, and risk appetite.
• Develop and implement IAM policies, procedures and frameworks that align with regulatory requirements and industry standards
• Manage the access control lifecycle ensuring that user access to systems and data is appropriately granted, monitoring and revoked based on the principle of least privilege
• Implement controls to prevent privilege escalation and unauthorized access to sensitive data.
• Collaborate with various stakeholders to assess IAM risks, monitor compliance with access policies.
• Conduct regular audits to identify vulnerabilities or inefficiencies in the IAM process and follow-up remediation efforts.
• Adapt IAM policies, procedures, and systems to ensure ongoing compliance with all applicable regulations.
• Maintain a comprehensive understanding of the legal and regulatory requirements impacting IAM both local and industry best practice.
• Provide training and guidance on IAM best practices to various stakeholders,
• Track the effectiveness of IAM governance initiatives and prepare reports for senior management
• Ensure that IAM processes support the organizations security posture and business objectives while protecting sensitive information.
• Develop and maintain a detailed compliance matrix that maps specific IAM policies and controls to the requirements of relevant regulations.
• Support in the development of procedures for investigating and responding to IAM-related security incidents, such as unauthorized access attempts or privilege escalations.
• Assess the security and compliance posture of IAM for vendors to ensure that they meet the organization’s requirements and regulatory obligations.
• Define and track key IAM metrics that demonstrate the effectiveness of IAM controls and identify areas for improvement

Qualifications

Knowledge and Experience

• Bachelor’s Degree in Information Technology, Information Security, Engineering or similar area of study
• Hold relevant industry certifications (ISO 27001, CRISC, CISM, CISSP, ITIL etc.)
• Minimum 7 years of experience in Information Technology with at least 3 years of active involvement in IAM initiatives
• Knowledge of Identity and Access Management concepts including RBAC, Privileged Access, Zero Trust Frameworks.
• Experience with industry standard frameworks (ISO 27000, ITIL, NIST, PCI DSS).
• Ability to effectively provide briefings to business and technical stakeholders on Identity & Access Management performance.

Key Critical Competencies & Skills

• Excellent in preparation of reports, dashboards and documentation
• Excellent leadership, communication and problem-solving skills
• Ability to handle high pressure situations and complex projects with key stakeholders.
• Good analytical skills; ability to provide intuitive reports & dashboards from a variety of data sources.
• Proficiency in analysis and presentations skills using MS Excel, MS Word and MS PowerPoint.

Job Purpose

The Group Technology Compliance Manager is responsible for ensuring that the organizations technology systems and processes adhere to relevant laws, regulations, industry standards and internal policies.

He/she will develop, implement, and manage a comprehensive IT compliance program that ensures the organization’s IT systems, processes, and practices adhere to all relevant laws, regulations, industry standards, and internal policies, with a particular focus on data protection, cybersecurity, and IT Governance.

Job Responsibilities/ Accountabilities: 

• Develop, implement and maintain compliance programs for key frameworks and regulations, including but not limited to ISO 27001, ISO 20000, ISO 22301, PCI DSS, GDPR, SWIFT Customer Security Program (CSP) and PSP as mandated by the Group.
• Tailor compliance programs to address data protection, cybersecurity, and IT governance requirements specific to the organization’s industry, geographic location, and business objectives.
• Establish and maintain a compliance calendar to ensure timely completion of all required compliance activities.
• Responsible for conducting regular assessments and audits to identify compliance gaps, manage risk assessments and ensure that necessary controls are in place to mitigate compliance risks and maintain certifications.
• Ensure that IT policies and procedures are aligned with regulatory requirements and industry best practices.
• Provide consultative support to engineering teams and business partners to identify opportunities for control improvements with the objective of mitigating risk and improving operational performance
• Act as primary point of contact for audits, facilitate written business responses to audit findings and develop action plans with key stakeholders
• Collaborate with cross-functional teams to provide training, insights and guidance on compliance best practices.
• Stay up to date with regulatory changes to adapt the organizations policies and risk control landscape periodically to reflect regulatory changes.
• Communicate compliance updates and requirements to all stakeholders in a timely and effective manner.
• Prepare detailed reports for senior management and regulatory bodies ensuring transparency in compliance efforts
• Promote a culture of accountability within the organization’s technological practices.

Qualifications 

Knowledge and Experience  

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field.
• Hold relevant industry certifications (CGEIT, CRISC, CISM, CISSP, ITIL etc)
• Minimum 8 years of experience in Information Technology with at least 4 years of proven experience in IT Governance, Risk Management, and Compliance.
• Strong knowledge of IT Governance frameworks (e.g., COBIT, ITIL, ISO 27001).

Key Critical Competencies & Skills  

• Excellent in preparation of reports, dashboards and documentation
• Excellent leadership, communication and problem-solving skills
• Ability to handle high pressure situations and complex projects with key stakeholders.
• Good analytical skills; ability to provide intuitive reports & dashboards from a variety of data sources.
• Proficiency in analysis and presentations skills using MS Excel, MS Word and MS PowerPoint.