Job Purpose:

Reporting to the Regional RM Business, the RM- Biashara Banking has the responsibility to coordinate business at the regional level to ensure the bank strategies, goals and objectives are achieved.

The regional manager will support the business achieve its objectives on Customer Recruitment, Deposit mobilization, Growth of the asset, identifying Investment & Insurance opportunities, Quality management, Staff productivity, Training, and implementation of the segment strategy at the regional level. The role is at Assistant Manager Level.

Key Accountabilities:

Monitoring and Surveillance/Quality Management

• Track on Daily Basis Loans originated at the branch level and smoke out Malpractices.
• Sample Loans disbursed at the branch daily and review decisions made.
• Daily engagement with staff on arrears management.
• Query daily arrears report with the officers and branch.
• Relationship management of the borrowers in the region.
• Ensuring compliance of staff to Policies &Procedures.

Training, Mentorship and Coaching

• Conducting refresher training to branch staff members.
• Training Branch Credit Committee and Ensure Quality of Loans originated are in Line with Policies &Procedures.
• Enhance the Organization culture and core values among the Sector Team members.
• Handholding, mentoring and coaching the staff within the region on the bank lending processes.

Growth of business

• Participate in development of Sector Products and reviews based on market needs.
• Seek and manage Partnerships aligned to the Sector objectives.
• In charge of bringing business aggregators in the region with conjunction with various partnerships established by the bank.
• Enforcing service delivery within the stipulated SLAs.
• Organizing and Conducting marketing storms for branches.
• Follow up on closures of business leads generated from the marketing storms.
• Participate in formulation of the Sector strategy and ensures its full implementation.

Staff Productivity

• Hold weekly performance review discussions with Biashara banking officers in the region.
• Regional Sector Staff Growth and development, Talent identification and recommendation for alignment to available opportunities
• Identifying staff gaps and advise the Regional RM Business on deployment of staff to branches.

Customer service

• Enforcing service delivery within the stipulated SLAs.
• A brand ambassador of equity bank in the market.
• Partnership Engagement
• In charge of regional micro aggregators
• Supporting the Branches in onboarding the various ecosystems and owning them end to end.

Other roles include:

• Liaison with various Sector internal and external Stakeholders in the Region
• Update and advise the Segment Head – Biashara Banking on progress of business in the region.
• Any other duties as may be assigned by the line manager

Qualifications and Experience 

• Business- related university degree
• At least 6 years’ experience as a Relationship Supervisor- Biashara Banking.

Key Competencies and Skills

• Excellent interpersonal skills and demonstrated conflicts resolution skills.
• Strong coaching skills
• Strong communication, presentation, and negotiation skills
• Self-Driven, an eye for detail and capacity to meet strict deadlines while working under pressure with minimal supervision.
• Individual Leadership skills, Excellent Planning and organizing skills.
• Mature personality & Team player
• Flexibility and an ability to change focus areas when needed.
• Self-motivated and a self-starter
• Excellent understanding of micro finance industry practices.
• Exhibits an exceptional degree of creativity and resourcefulness.
• Guides and transfers knowledge to his/ her team.
• Excellent business relationship management skills and business closure techniques.

Job Purpose:

Reporting to the Regional RM Business, the RM- Biashara Banking has the responsibility to coordinate business at the regional level to ensure the bank strategies, goals and objectives are achieved.

The regional manager will support the business achieve its objectives on Customer Recruitment, Deposit mobilization, Growth of the asset, identifying Investment & Insurance opportunities, Quality management, Staff productivity, Training, and implementation of the segment strategy at the regional level. The role is at Assistant Manager Level.

Key Accountabilities:

Monitoring and Surveillance/Quality Management

• Track on Daily Basis Loans originated at the branch level and smoke out Malpractices.
• Sample Loans disbursed at the branch daily and review decisions made.
• Daily engagement with staff on arrears management.
• Query daily arrears report with the officers and branch.
• Relationship management of the borrowers in the region.
• Ensuring compliance of staff to Policies &Procedures.

Training, Mentorship and Coaching

• Conducting refresher training to branch staff members.
• Training Branch Credit Committee and Ensure Quality of Loans originated are in Line with Policies &Procedures.
• Enhance the Organization culture and core values among the Sector Team members.
• Handholding, mentoring and coaching the staff within the region on the bank lending processes.

Growth of business

• Participate in development of Sector Products and reviews based on market needs.
• Seek and manage Partnerships aligned to the Sector objectives.
• In charge of bringing business aggregators in the region with conjunction with various partnerships established by the bank.
• Enforcing service delivery within the stipulated SLAs.
• Organizing and Conducting marketing storms for branches.
• Follow up on closures of business leads generated from the marketing storms.
• Participate in formulation of the Sector strategy and ensures its full implementation.

Staff Productivity

• Hold weekly performance review discussions with Biashara banking officers in the region.
• Regional Sector Staff Growth and development, Talent identification and recommendation for alignment to available opportunities
• Identifying staff gaps and advise the Regional RM Business on deployment of staff to branches.

Customer service

• Enforcing service delivery within the stipulated SLAs.
• A brand ambassador of equity bank in the market.
• Partnership Engagement
• In charge of regional micro aggregators
• Supporting the Branches in onboarding the various ecosystems and owning them end to end.

Other roles include:

• Liaison with various Sector internal and external Stakeholders in the Region
• Update and advise the Segment Head – Biashara Banking on progress of business in the region.
• Any other duties as may be assigned by the line manager

Qualifications and Experience 

• Business- related university degree
• At least 6 years’ experience as a Relationship Supervisor- Biashara Banking.

Key Competencies and Skills

• Excellent interpersonal skills and demonstrated conflicts resolution skills.
• Strong coaching skills
• Strong communication, presentation, and negotiation skills
• Self-Driven, an eye for detail and capacity to meet strict deadlines while working under pressure with minimal supervision.
• Individual Leadership skills, Excellent Planning and organizing skills.
• Mature personality & Team player
• Flexibility and an ability to change focus areas when needed.
• Self-motivated and a self-starter
• Excellent understanding of micro finance industry practices.
• Exhibits an exceptional degree of creativity and resourcefulness.
• Guides and transfers knowledge to his/ her team.
• Excellent business relationship management skills and business closure techniques.

Job Purpose:

The purpose of this role is to lead the bank’s efforts in serving and managing customer relationships within the manufacturing sector. It will focus on understanding the specific financial needs of manufacturing businesses, developing tailored banking solutions, and driving the bank’s strategy to support this key sector. The Senior Manager will be responsible for developing and managing client portfolios, providing expert financial guidance, and fostering long-term, trusted relationships with manufacturing clients.

Key Responsibilities

• Develop and maintain strong, trusted long-term relationships with key clients and stakeholders within the manufacturing sector, including CFOs, CEOs, and other senior executives.
• Serve as the primary point of contact for high value manufacturing clients, understanding their financial needs and challenges.
• Identify new business opportunities within the manufacturing sector and drive the growth of the client base.
• Collaborate with the bank’s product and services teams to offer customized solutions such as working capital financing, trade finance, equipment financing, and cash management solutions.
• Lead strategic initiatives to expand the bank’s presence and offering to manufacturing clients, including organizing events and outreach programs specific to the sector.
• Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors.
• Collaborate with senior leadership and segment teams to align the bank’s manufacturing strategy with market opportunities and client requirements.
• Work closely with credit and risk teams to ensure that client proposals align with the bank’s risk management framework.
• Recommend appropriate credit facilities, pricing, and risk mitigation strategies to support the manufacturing clients’ financing needs.
• Establishing and Managing Strategic partnership agreements with key partners within the manufacturing industry.
• Understand the key trends and challenges in the manufacturing industry, how they impact client needs and effective mitigation strategies.
• keeps abreast of the latest developments in the manufacturing sector, understanding the impact of market fluctuations, technological changes, or new regulations on clients’ businesses to anticipate client needs and offer relevant solutions.
• Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
• Role Models the Brand and Corporate Values of the Bank both internally and externally.
• Works as part of a team for the purpose of winning together.
• Proposal Writing
• Market Intelligence
• Internal and External Stakeholder management
• Product Development

Qualifications

Education

• Bachelor’s degree in finance, Business Administration, Economics, or a related field. An MBA or relevant financial certifications (CFA, FRM) is a plus.

Experience

• 8+ years of experience in Corporate or SME banking – relationship management, product knowledge and risk management with at least 3-5 years of experience working specifically with manufacturing clients.
• Proven track record in managing large client portfolios and driving business growth in a banking or financial services environment.
• Strong understanding of the financial needs and challenges faced by manufacturing businesses, including financing, cash flow management, and working capital.
• Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry.
• Able to apply financial knowledge and skills to achieve business goals.
• Able to identify and minimize potential and inherent risks in banking.
• Communicates effectively and is able to explain complex Business issues.
• Track record of motivating, managing and developing individuals and teams to achieve results.
• Proficient in the use of Banking and office management systems.

Key Competencies & Skills

• Goal focused and able to spot business opportunities.
• Builds networks and maintains strong relationships.
• Able to manage and influence others to achieve results.
• Has passion and drive to achieve results under difficult circumstances.
• Pleasant and able to relate well in diverse social set ups and teams.
• Upholds high standard of Professionalism, integrity, and respect for others.

Management and leadership ability:

• Able to identify, motivate and develop talent within the Bank.
• Capacity to influence decisions at senior management levels
• Communicates effectively
• Drives high performance in teams

Job Purpose:

Reporting to the Regional RM Business, the RM- Biashara Banking has the responsibility to coordinate business at the regional level to ensure the bank strategies, goals and objectives are achieved.

The regional manager will support the business achieve its objectives on Customer Recruitment, Deposit mobilization, Growth of the asset, identifying Investment & Insurance opportunities, Quality management, Staff productivity, Training, and implementation of the segment strategy at the regional level. The role is at Assistant Manager Level.

Key Accountabilities:

Monitoring and Surveillance/Quality Management

• Track on Daily Basis Loans originated at the branch level and smoke out Malpractices.
• Sample Loans disbursed at the branch daily and review decisions made.
• Daily engagement with staff on arrears management.
• Query daily arrears report with the officers and branch.
• Relationship management of the borrowers in the region.
• Ensuring compliance of staff to Policies &Procedures.

Training, Mentorship and Coaching

• Conducting refresher training to branch staff members.
• Training Branch Credit Committee and Ensure Quality of Loans originated are in Line with Policies &Procedures.
• Enhance the Organization culture and core values among the Sector Team members.
• Handholding, mentoring and coaching the staff within the region on the bank lending processes.

Growth of business

• Participate in development of Sector Products and reviews based on market needs.
• Seek and manage Partnerships aligned to the Sector objectives.
• In charge of bringing business aggregators in the region with conjunction with various partnerships established by the bank.
• Enforcing service delivery within the stipulated SLAs.
• Organizing and Conducting marketing storms for branches.
• Follow up on closures of business leads generated from the marketing storms.
• Participate in formulation of the Sector strategy and ensures its full implementation.

Staff Productivity

• Hold weekly performance review discussions with Biashara banking officers in the region.
• Regional Sector Staff Growth and development, Talent identification and recommendation for alignment to available opportunities
• Identifying staff gaps and advise the Regional RM Business on deployment of staff to branches.

Customer service

• Enforcing service delivery within the stipulated SLAs.
• A brand ambassador of equity bank in the market.
• Partnership Engagement
• In charge of regional micro aggregators
• Supporting the Branches in onboarding the various ecosystems and owning them end to end.

Other roles include:

• Liaison with various Sector internal and external Stakeholders in the Region
• Update and advise the Segment Head – Biashara Banking on progress of business in the region.
• Any other duties as may be assigned by the line manager

Qualifications and Experience 

• Business- related university degree
• At least 6 years’ experience as a Relationship Supervisor- Biashara Banking.

Key Competencies and Skills

• Excellent interpersonal skills and demonstrated conflicts resolution skills.
• Strong coaching skills
• Strong communication, presentation, and negotiation skills
• Self-Driven, an eye for detail and capacity to meet strict deadlines while working under pressure with minimal supervision.
• Individual Leadership skills, Excellent Planning and organizing skills.
• Mature personality & Team player
• Flexibility and an ability to change focus areas when needed.
• Self-motivated and a self-starter
• Excellent understanding of micro finance industry practices.
• Exhibits an exceptional degree of creativity and resourcefulness.
• Guides and transfers knowledge to his/ her team.
• Excellent business relationship management skills and business closure techniques.