Job Purpose:

The Operations Manager will be responsible for leading the day-to-day operational performance of the online betting platform. This role involves managing cross-functional departments, ensuring compliance with local regulations, optimizing platform performance, and maintaining exceptional customer experience. The successful candidate will play a central role in the company’s continued growth by ensuring efficiency, scalability, and innovation across all operational functions.

Key Responsibilities:

Strategic Operations Management:

• Develop and implement operational strategies that align with business goals and growth objectives.
• Oversee all operational departments including customer support, payments, compliance, IT operations, and marketing.
• Define and monitor operational KPIs, prepare reports, and provide insights to senior management.

• Support scalability plans for product launches and market expansion.

Platform Oversight & Optimization:

• Supervise platform performance, system uptime, and user experience across betting, casino, and payment platforms.
• Liaise with product, tech, and provider teams to ensure timely delivery of platform enhancements and issue resolution.
• Proactively identify operational inefficiencies and propose solutions for continuous improvement.

Compliance and Risk Management:

• Ensure full adherence to BCLB and other regulatory bodies requirements.
• Prepare audit documentation and address findings through corrective action.
• Maintain robust processes around responsible gaming and legal compliance.

Customer Experience & Service Excellence:

• Oversee all customer touchpoints, including support, VIP, and payments teams.
• Drive initiatives to enhance customer satisfaction, loyalty, and reduce churn.
• Recruit, train, and evaluate team performance based on KPIs.

Crisis Management:

• Respond swiftly to incidents such as downtime, system failures, or payment issues.
• Coordinate with technical and support teams to resolve problems and implement preventive measures.
• Maintain incident logs and lead post-incident reviews.

Vendor and Stakeholder Management:

• Manage relationships with key vendors including platform providers, payment processors, and third-party tech partners.
• Negotiate contracts and ensure service level agreements are met.
• Collaborate across departments to implement new systems and processes.

Leadership & Team Development:

• Provide leadership to operations teams and nurture a high-performance culture.
• Mentor department heads and facilitate team growth through regular feedback and training.
• Conduct performance evaluations and align teams with company goals.

Financial Oversight:

• Manage and track operational budgets and expenditures.
• Collaborate with finance teams to ensure cost efficiency while maintaining service standards.
• Assist in long-term forecasting and financial planning for operational functions.

Qualifications & Experience:

• Bachelors degree in Business, Operations Management, IT, or related field.
• At least 5 years of experience in an operations leadership role, preferably within the iGaming, betting, or fintech sector.
• Strong understanding of online betting platforms, customer lifecycle management, and compliance frameworks.
• Proven experience in managing cross-functional teams and scaling operations.
• Excellent project management, communication, and leadership skills.

Key Competencies:

• Strategic thinker with excellent problem-solving capabilities.
• Highly organized, analytical, and detail-oriented.
• Strong leadership presence and people management skills.
• Familiarity with regulatory environments and technical systems in the iGaming industry.
• Ability to work under pressure and adapt to a dynamic environment.

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Job Purpose:

The Marketing Manager will be responsible for developing and executing high-impact marketing strategies that drive customer acquisition, engagement, and retention. Working closely with the regional team based in South Africa, the role focuses on growing brand visibility, leading a high-performing local team and managing multi-channel campaigns in line with regulatory and brand guidelines.

Key Responsibilities

Marketing Strategy & Execution:

• Develop and execute a comprehensive marketing strategy tailored for the Kenyan market.
• Design and roll out multi-channel campaigns focused on customer acquisition, reactivation, and retention.
• Align with the South African team on shared goals, best practices, and performance tracking.

Customer Acquisition & Retention:

• Lead acquisition initiatives via PPC, SEO, social media, influencers, affiliates, and programmatic advertising.
• Develop customer segmentation and personalized engagement strategies.
• Build customer journeys and implement loyalty and retention programs to reduce churn.

Brand Management:

• Drive brand awareness and consistency across digital and traditional platforms.
• Collaborate with the design team to ensure high-quality creative output aligned with brand guidelines.
• Uphold a strong brand voice and tone across all campaigns and customer touchpoints.

Team Leadership & Development:

• Lead and mentor a cross-functional team of marketers, designers, and content creators.
• Foster a collaborative and innovative marketing culture.
• Define roles, set clear goals, and oversee performance and career development.

Partnerships & Affiliates:

• Build and manage affiliate and media partnerships to support growth targets.
• Oversee the affiliate program, ensuring partner performance and compliance.
• Coordinate with third-party vendors, influencers, and agencies for effective campaign delivery.

Budgeting & Performance Reporting:

• Manage the marketing budget efficiently, tracking ROI across all channels.
• Prepare regular reports for EXCO and company directors, highlighting KPIs and optimization areas.
• Monitor and analyze market trends and campaign metrics to inform strategy.

Regulatory & Compliance Oversight:

• Ensure all marketing practices comply with advertising regulations and responsible gaming policies.
• Liaise with legal and compliance teams to approve marketing materials and promotions.

Innovation & Market Intelligence:

• Stay current on global and local marketing trends, technologies, and industry developments.
• Continuously test new channels, tools, and approaches to stay ahead of the competition.

Qualifications & Experience:

• Bachelors degree in Marketing, Communications, Business, or related field.
• Minimum 5 years in a senior marketing role, ideally within the betting, gaming, or fintech industries.
• Proven experience leading cross-functional teams and managing large marketing budgets.
• Strong knowledge of digital marketing tools (Google Ads, Meta, CRM, SEO, Analytics, etc.).
• Experience with affiliate and influencer marketing.
• Deep understanding of the Kenyan consumer landscape and regulatory environment.

Key Competencies:

• Strategic thinker with strong analytical skills.
• Creative, innovative, and execution-focused.
• Excellent leadership and communication skills.
• Strong project management and multitasking ability.
• Results-oriented with a passion for customer engagement.

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Responsibilities:

• Oversee and manage daily store operations, ensuring smooth and efficient functioning.
• Motivate and inspire store staff to meet and exceed monthly sales targets.
• Collect and analyze market information, providing regular reports to the company.
• Handle customer complaints and resolve issues related to store operations.
• Implement company instructions and complete additional tasks as assigned by leadership.

Requirements:

• Fluency in English and a local language is required.
• A minimum of a diploma or degree in a relevant field.
• At least 3-5 years of experience in a related field.
• Preferred background in sales, retail management, or equivalent.
• Proficient in basic computer operations.
• Strong team management and coordination skills.
• A strong sense of responsibility, positive attitude, and good professional ethics. Excellent communication and writing skills are essential.

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Job Purpose:

This role combines direct selling of bakery products with timely delivery to clients. The successful candidates will be responsible for growing sales on their routes, maintaining customer relationships, and ensuring fresh, high-quality bread reaches customers on time and in excellent condition.

Key Responsibilities:

Sales Duties:

• Build and maintain strong relationships with grocery shops, kiosks, cafés, restaurants, and supermarkets.
• Promote and upsell bread and other bakery items to existing clients and identify new sales opportunities along the route.
• Offer advice on stock levels, shelf displays, and ordering patterns to support repeat sales.
• Process daily orders, issue invoices, and collect or follow up on payments.
• Monitor market trends and share customer feedback with the management team.

Delivery Duties:

• Load products into the delivery vehicle each morning, ensuring order accuracy and safe handling.
• Deliver bakery products to clients on time, maintaining professional and courteous customer service.
• Assist customers in checking stock and placing reorders.
• Maintain delivery vehicle cleanliness and report any service issues.
• Keep delivery logs and paperwork updated daily.
• Follow hygiene and safety protocols during handling and delivery of food products.

Key Requirements:

• Previous experience in sales, delivery, or field distribution, ideally in the bakery or FMCG sector.
• At least 1-2 years of experience in a related field.
• KCSE certificate (minimum qualification).
• A valid drivers license and a clean driving record.
• Strong customer service and communication skills.
• Ability to start early mornings and manage delivery timelines efficiently.
• Punctual, reliable and self-driven with good record-keeping habits.
• Training in sales, logistics, or customer service is an added advantage.