JOB PURPOSE

The job holder is responsible for the independent assessment of the effectiveness of the internal control systems, risk management and governance process with a view to ensure the full attainment of strategic objectives as per the existing strategic plan and to minimize risk level.

FUNCTIONS / KEY RESULTS EXPECTED

• Develop an integrated risk management and compliance framework.
• Develop annual audit plans for approval by appropriate authority and ensure that routine audits are carried out as per the audit plan.
• Develop internal control measures and organize regular reviews of the same measures.
• Provide assurance by assessing and reporting on the effectiveness of governance, in ensuring that the organization achieves the intended strategic and compliance objectives.
• Guarantees complete confidentiality of records and information obtained during audit jobs.
• Carry out audits and investigations and recommend remedial actions as per operational procedures requirements and as the need may arise.
• Develop and maintain a sound audit manual detailing audit practices, procedures and standards.
• Determine the accuracy and reliability of accounting records by analyzing systems and internal controls.
• To ascertain the completeness and effectiveness of established policies and objectives, plans and procedures of the Society.
• To review and appraise the soundness, adequacy and application of accounting, financial and other operating controls.
• To carry out planned tests to ensure protection of Society’s assets and verification of liabilities.
• To prepare timely quarterly and annual audit reports for executive management and the audit committee and ensure audit working papers are properly prepared, referenced, reviewed and documented systematically.
• To follow-up with the Management on observations/recommendations and directions issued by the Supervisory Committee and External Auditors or government agencies.
• To liaise with External Auditors and ensure that all audit matters/queries are clarified and cleared up.
• To manage the Internal Audit department budget and to ensure budget compliance and cost control.

IMPACT OF RESULTS

Efficient and effective attainment of the Society’s objectives through oversight of design and execution of functions, strategy and systems in the Society.

QUALIFICATIONS AND REQUIREMENTS

• Business-related degree
• CPA (K)/ACCA final
• A member of the ICPAK/ IIA
• Certification on CISA/ CFE /CRM will be an added advantage
• A minimum of eight (8) years’ working experience in financial management, three (3) of which must be at a Senior Officer level in audit

KEY SKILLS AND COMPETENCES

• Objective and independence
• Strategic thinker
• Team Leadership
• Planning and reporting

JOB PURPOSE

The job holder oversees the Customer Relations department in ensuring delightful customer experience for the Sacco members and stakeholders and management of the call center.

FUNCTIONS / KEY RESULTS EXPECTED

• Provide timely response and management of issues/ queries by customers and escalate as required.
• To implement a customer service policy to meet and exceed customer/member expectations.
• To compile periodic customer relationship management reports for use by the management in decision making.
• Timely response and management of the contact center ensuring excellent customer experience
• Provide excellent customer service to all members including walk-ins
• Support customer service feedback initiatives by informing members about the customer service survey feedback form on the website and compiling the monthly reports
• Timely resolution and escalation of customer/member queries/ issues to relevant departments
• Providing information to members of the Sacco products and services
• Gathering and reporting customer feedback to management for further action
• To participate in developing guidelines and standards for improving customer handling programs.
• To receive customer requests, attend to daily customer complaints and follow up to ensure feedback is given and action taken as soon as possible.
• To handle inbound and outbound calls, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide information as may be required by members and customers.
• To support in the generation of sales leads through their interaction with customers.
• To promote Sacco’s customer service charter and ensure that it is strictly adherence to it.
• To administer Customer Satisfaction surveys and provide feedback on efficiency of the customer service processes.
• Identify customers’ needs, clarify information, on customer complaints issues and provide solutions.
• To inform customers of the Sacco product terms and features and project a professionalism image through voice and online and physical interactions.
• Keep records of customer calls, comments and complaints and provide suggestions on how to effectively handle them
• To perform any other duties as may be assigned

IMPACT OF RESULTS

Efficient and effective attainment of the Society’s objectives through oversight of design and execution of functions, strategy and systems in the Society.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree in any Business related field
• Diploma in Public Relations is an added advantage
• Minimum experience of five years with two at supervisory level

KEY SKILLS AND COMPETENCES

• Excellent written and verbal communication skills
• Customer Service and Public Relations
• Active listening
• Analytics
• Negotiation
• Organization

JOB PURPOSE 

Reporting to the Chief Manager Operations, the job holder  will  develop and implement marketing and product strategies that will support the SACCO’s drive for business growth while underpinning its objectives of superior service, increased brand equity, and sustainable profitability.

FUNCTIONS / KEY RESULTS EXPECTED

The Jobholder is responsible for:

• To plan, implement, co-ordinate and review the Sacco’s marketing strategies.
• To lead in the creation of a Marketing Strategy for the SACCO and ensure that all key SACCO stakeholders are engaged in this process.
• To identify, explore and develop appropriate new business opportunities for the SACCO – in both income-generating and service provision areas – through networking, representing SACCO at events, marketing and research.
• To lead on the design and implementation of appropriate monitoring and evaluation procedures for all SACCO services.
• To collate and analyze both quantitative and qualitative data to provide regular reports to management.
• To keep up to date with trends and developments in monitoring and evaluation including Impact Assessment Measurement, Social Return on Investment etc.
• To work with the Marketing team to analyze market needs and trends, identify and deliver marketing strategies and initiatives.
• To supervise external communications with consultancy teams in planning and implementing marketing of SACCO events and programs including authorized media releases and other activities. Promote the SACCO to members ,beneficiaries, local communities and partners
• To implement and manage the SACCO brand strategy to communicate a consistent and strong brand message and image to SACCO members, stakeholders and the broader public.
• To ensure high level of Member service to ensure Member’s loyalty, satisfaction and retention.
• To develop a growth strategy focused both financial gain and customer satisfaction.
• To lead the design and implementation of a marketing strategy for the SACCO, encompassing traditional and digital channels, including the commissioning and management of suitable suppliers and other service providers.
• To increase the level of member awareness of the SACCO and positive association with the brand and adoption and compliance within the brand guidelines by stakeholders.
• To regularly visit organizations and investment groups to evaluate their needs as they relate to day to day operations, member service and marketing.
• To develop training materials, and to conduct product and service training programs to members.
• In collaboration with the Chief Manager Operations to regularly review and update existing member products and services that are market oriented
• To identify localized marketing requirements in the defined geographical area complementing the centralized marketing efforts of the SACCO.
• To develop an annual Marketing plan which should detail the year’s activity to meet agreed SACCO objectives as per the Business plan and Strategic Management Plan.
• To ensure staff performance standards, KPI’s are established, signed and communicated to staff and ensure targets are achieved.
• To establish, oversee and implement member compliance handling procedures and ensure prompt investigation, research and response to member complaints/concerns.

IMPACT OF RESULTS

Leads to overall attainment of the SACCO’s short and long term strategic goals with particular emphasis on the membership growth, quality service and patronage of SACCO products and services.

QUALIFICATIONS & REQUIREMENTS

• Bachelor’s Degree in Sales & Marketing/ a Bachelor’s Degree in a Business related field
• Member of Marketing Society of Kenya (MSK)/ Chartered Institute of Marketers (CIM)/ Diploma in Marketing will be an added advantage
• Minimum experience of five years with two at supervisory level

KEY SKILLS AND COMPETENCES

• Communication and interpersonal skills
• Collaboration, selling and negotiations skills
• Planning and organizing skills
• Analytical, problem solving and decision making skills

JOB PURPOSE

The job holder ensures that loan recoveries are done on time, following up on loans in arrears and communicating with the members and guarantors to ensure that loan payments are implemented effectively.

FUNCTIONS / KEY RESULTS EXPECTED

• To ensure new loans submitted for recovery are recovered timely.
• To contact salaried member’s employers in National Government, County Governments and private sector by telephone, emails, visits to ensure Sacco deductions.
• In putting data on deposits, share capital and benevolent fund, for new applications.
• Effecting variations and adjustments of Sacco deductions as per the members’ request.
• Reconciliations/verifications of fresh loans to identify unrecovered cases.
• Effecting stoppages on all the cleared loans, erroneous deductions and for those who have quit the Sacco.
• Effecting manual standing orders as per members’ requests.
• Identify transferred members and update the Sacco’s management information system.
• Preparing monthly summary reports for management about the status of unrecovered loan.
• Receive calls to respond to members and employers’ emails directed to the office
• To perform any other duties as may be assigned

IMPACT ON RESULTS

Efficient and effective attainment of the Society’s objectives through oversight of design and execution of functions, strategy and systems in the Society.

QUALIFICATIONS AND REQUIREMENTS

• Degree in Cooperative, Business Administration or Management/ relevant field with a minimum of three (3) years’ working experience in a related field
• Diploma in Data and Records management with a minimum of five (5) years’ working experience in a related field.

KEY SKILLS AND COMPETENCES

• Advanced excel
• Data management
• Communication and interpersonal skills

JOB PURPOSE

The job holder is responsible for evaluating the authorization, accuracy, completeness, and timeliness of transaction processing and controls in operating systems. Review application systems and business procedures to determine if they are achieving business objectives.

FUNCTIONS / KEY RESULTS EXPECTED

• Performing general and application control reviews for simple to complex computer information systems.
• Performing information control reviews to include system development standards, operating procedures, system security, programming controls, communication controls, backup and disaster recovery, and system maintenance.
• Performing reviews of internal control procedures and security for systems under development and/or enhancements to current systems.
• Maintains computerized audit software.
• Preparing audit finding memoranda and working papers to ensure that adequate documentation exists to support the completed audit and conclusions.
• Preparing written and oral reports and other technical information in a pertinent, concise, and accurate manner for distribution to Manager Internal Audit and Risk.
• Advice staff on various operational issues related to computerized information systems, and on general business operations as needed.
• Follow up on audit findings to ensure that management has taken corrective action(s).
• Assists and trains other audit staff in the use of computerized audit techniques, and in developing methods for review and analysis of computerized information systems.
• Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems.
• Make recommendations on disruptive IT infrastructure innovations.
• Maintain confidentiality and integrity of the society’s information.
• Conduct operational, compliance, financial and investigative audits, as assigned.

IMPACT ON RESULTS

The key results of the role have an impact on the overall efficiency and effectiveness of the Society in defining how the organization will use processes, people and other resources to ensure effective and efficient use of ICT in enabling the Sacco to achieve its goal.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s Degree in Information Technology/ a related field
• Certification in Information Systems Auditor (CISA)/ Certified Fraud Examination (CFE)
• CPA/ ACCA intermediate qualifications will be an added advantage
• Minimum experience of five years working in IT

KEY SKILLS AND COMPETENCES

• Expert in Microsoft Systems
• Ethical hacking
• Systems trouble shooting
• Database administration- Microsoft SQL DB Management
• Networking and – Server Management
• IT security

JOB PURPOSE

The job holder is responsible for efficient and effective execution of the Society’s FOSA operations within the relevant guidelines.

FUNCTIONS / KEY RESULTS EXPECTED

• To disburse members’ salary, loans and all other payments to member’s savings account.
• To reconcile all cash, bank and control accounts, M-pesa accounts and FOSA accounts
• Check and confirm that all documents for account postings have been coded
• Post all receipts and payments in their respective ledger accounts
• To issue ATM cards to members.
• To ensure timely payment of all the invoices received and forward to the relevant persons.
• To clear exit cases and members files in the system
• To prepare, write and ensure the banking of cheques for stakeholders and members daily
• To ensure compliance with all Sacco policies and procedures, laws, regulations and legislation affecting sales, programs and services.
• To prepare and make bulk M-pesa payments
• Managing customer relations on a day-to-day basis
• To perform any other duties as may be assigned

IMPACT ON RESULTS

Contribute effectively to the Society’s performance and service delivery.

QUALIFICATIONS AND REQUIREMENTS

• Business Related Degree plus CPA intermediate /CPA (K)
• 3 years’ relevant working experience in a SACCO/financial institution

KEY SKILLS AND COMPETENCES

• Reconciliation
• Accounting skills
• Knowledge of taxation issues
• Advanced excel proficiency
• Time management skills
• Accuracy

JOB PURPOSE

The Jobholder is responsible for carrying out our direct marketing and recruitment as per the laid targets.

FUNCTIONS / KEY RESULTS EXPECTED

• Marketing the Sacco’s products and services, preparing presentations for prospective customers and following up on any potential members.
• Recruitment of at least 25 members in a month and actively seeking new sales opportunities through calling and emailing potential members across the country.
• Identifying potential business opportunities and sharing the available products with them.
• Establishing and maintaining relationships with potential stakeholders.
• Organizing training activities in liaison with the Marketing Team
• Developing and implementing marketing campaigns and strategies for the Sacco growth.
• Write reports and provide feedback to the management on the progress of marketing activities.
• Monitoring various marketing strategies and issuing reports on the same to increase the numbers and product patronage.
• To perform any other duties as may be assigned

IMPACT ON RESULTS

Contribute effectively to the Society’s performance and service delivery.

QUALIFICATIONS AND REQUIREMENTS

• Diploma in Sales & Marketing/ Business-related Diploma/ Degree in Sales & Marketing and minimum one (1) years’ experience in sales
• Any other Degree/ Diploma should have at least 2 years sales experience

KEY SKILLS AND COMPETENCES

• Communication and interpersonal skills
• Time management and organization skills
• Attention to detail
• Selling and negotiations skills
• Planning and organizing skills
• Analytical, problem solving and decision-making skills