Job Ref. No: JLIL 279

Role Purpose

• The role holder will be required to lead and manage actuarial teams, provide strategic insights, and ensure the accuracy and integrity of actuarial analysis and reporting. The role holder will support financial stability, risk management, and product development initiatives, ensuring alignment with corporate objectives while fostering collaboration across regional life entities.

Main Responsibilities

1. Strategy

• Develop and implement the regional actuarial strategy to support corporate goals, including profitability, sustainability, and growth.
• Provide actuarial insights and leadership in strategic planning, business development, and mergers or acquisitions within the life insurance domain.
• Support regional leadership in decision-making with forward-looking actuarial insights on profitability, claims trends, and market dynamics.
• Act as a thought leader on market trends, regulatory changes, and industry innovations to maintain competitiveness and compliance.
• Align actuarial practices and reporting across regional entities for consistency and operational excellence.

2. Actuarial

• Oversee the actuarial valuation process for life insurance entities, ensuring timely and accurate financial and regulatory reporting.
• Lead the pricing and design of innovative life insurance products to meet market demands and improve profitability.
• Ensure robust experience analysis (mortality, persistency, expenses, etc.) is conducted and integrated into pricing and reserving assumptions.
• Monitor solvency levels and capital adequacy in compliance with regulatory requirements while optimizing capital efficiency.
• Monitor Asset Liability Management, adherence to investment policy statements, and provide corrective actions to enhance returns and capital efficiency.
• Implement robust risk management frameworks, including stress testing and scenario analysis, to identify risks and recommend mitigation strategies.
• Provide actuarial support for reinsurance negotiations and arrangements across the region.
• Guide the development of actuarial models for pricing, reserving, and financial projections using best-in-class tools and methodologies.

3. Board Reporting and Stakeholder Engagement

• Prepare and present comprehensive actuarial reports, analyses, and recommendations to Boards of Directors for life entities.
• Support executive management and Board discussions with actionable insights on key actuarial metrics and trends.
• Act as the key actuarial point of contact for regional regulators, external auditors, and rating agencies, ensuring compliance and transparency.

4. Corporate Governance and Compliance

• Ensure adherence to statutory and regulatory requirements, including IFRS 17, risk-based capital frameworks, and other reporting standards.
• Establish and uphold robust actuarial governance frameworks for quality, consistency, and compliance.
• Participate in audits and internal reviews, addressing findings and ensuring continuous compliance improvements.
• Advocate and implement best practices in actuarial policies and procedures across regional life entities.

5. Leadership & Culture

• Build and lead high-performing actuarial teams, fostering a culture of collaboration, innovation, and accountability.
• Champion professional development of actuarial staff through mentoring, training, and supporting actuarial qualification pathways.
• Promote cross-functional collaboration between actuarial teams, underwriting, product development, finance, and other departments.
• Act as a role model for ethical practices and corporate citizenship, driving alignment with the organization’s mission and values.

6. Continuous Improvement

• Drive innovation and continuous improvement in actuarial processes, methodologies, and tools for enhanced efficiency and accuracy.
• Monitor and adopt advancements in actuarial science, technology, and analytics to maintain a competitive edge.
• Implement automation and advanced analytics solutions to improve data quality, reporting timelines, and decision-making capabilities.

Key Competencies

• Actuarial Expertise: In-depth knowledge of actuarial principles, methodologies, and practices specific to the life insurance industry.
• IFRS 17 Proficiency: Expertise in policy decisions, assumption setting, and valuation approaches.
• Asset Liability Management Knowledge: Skilled in developing frameworks and crafting Investment Policy Statements.
• Leadership and Team Management: Effective leadership skills to inspire and mentor actuarial teams.
• Strategic Thinking: Ability to provide actuarial insights supporting long-term planning and corporate goals.
• Analytical Skills: Proficient in interpreting complex data, assessing risks, and making informed decisions.
• Communication and Influencing: Excellent presentation skills for engaging senior management and stakeholders.
• Regulatory Knowledge: Understanding of actuarial and insurance regulations for compliance.
• Business Acumen: In-depth knowledge of life insurance industry, market trends, and financial concepts.
• Problem-Solving: Proficiency in addressing challenges with data-driven solutions.
• Collaborative Approach: Ability to work with cross-functional teams to meet regional business needs.
• Adaptability: Capacity to respond to evolving market dynamics and industry trends.

Academic Background & Relevant Qualifications

• Master’s Degree in Actuarial Science, Mathematics, Statistics, or related fields.
• Bachelor’s Degree in Actuarial Science or related course.
• Actuarial Professional Qualifications: Nearly Qualified or Fellow Member of recognized actuarial bodies.
• Minimum 8–10 years’ experience in actuarial.
• Proven experience in leading and managing actuarial teams, mentoring, and driving performance.
• Demonstrated success in strategic planning, financial projections, risk management, and product development for life insurance products.
• Extensive knowledge of actuarial principles, methodologies, and regulatory requirements.
• Experience collaborating with regional business leaders and senior management for strategic decision-making.
• Track record of ensuring regulatory compliance and adherence to reporting standards.

Job Ref. No: JLIL 280

Role Purpose

• The role holder will be responsible for cultivating, maintaining, and expanding Bancassurance relationships to drive revenue growth through exemplary customer service.
• The role focuses on meeting retention targets, increasing portfolio profitability, and expanding the portfolio through benefits upselling, proper loading, and claims control.

Main Responsibilities

1. Strategy

• Execute the Bancassurance strategy to align with overall business objectives, identifying potential partner banks and financial institutions.
• Continuously assess and improve Bancassurance processes to enhance efficiency and customer experience.
• Drive operational excellence by setting clear goals, monitoring performance, and implementing improvement initiatives.
• Analyze Bancassurance sales data to identify trends and opportunities for improvement.
• Conduct customer needs analysis to recommend suitable life insurance solutions.

2. Operational

• Bancassurance Partnerships: Establish and manage partnerships with banks and financial institutions to promote life insurance products.
• Sales and Revenue Generation: Drive life insurance sales through the Bancassurance channel, setting sales targets and developing sales plans.
• Market Intelligence: Monitor market trends and competitor offerings in the Bancassurance sector.
• Product and Sales Training: Coordinate with product development and training teams to equip bank staff with the necessary knowledge and skills to effectively promote life insurance products.
• Sales Reporting and Analysis: Prepare regular sales reports, track key performance indicators (KPIs), and provide insights to the senior management. Utilize data-driven analysis to inform strategic decisions.
• Ensure a customer-centric approach in all Bancassurance interactions. Work to enhance the customer experience and address customer feedback and concerns promptly.
• Ensure compliance with insurance regulations and internal policies.
• Manage allocated Bancassurance retail portfolio to meet retention targets and increase premium and lives volume.
• Cultivate and manage productive partnerships with partner banks and financial institutions.
• Promote life insurance products and services to bank clients. Leverage the bank’s customer base and referral network to generate leads and close life insurance sales.
• Implement Customer service journeys and put in place an annual customer touch point for each client and ensure that this is adhered to, and records maintained.

3. Corporate Governance

• Compliance: Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards.
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry, and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

4. Leadership & Culture

• Lead and manage a team of senior bancassurance officers, providing guidance, coaching, and performance feedback.
• Fostering a corporate culture that promotes ethical practices and good retail citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization’s objectives.
• Monitor team performance, track progress against targets, and provide regular reports to senior management. Conduct regular team meetings and training sessions to enhance skills and knowledge related to claims handling and industry trends.
• Building relevant departmental capacity to deliver on strategy by leading, guiding, directing, and evaluating the work of the team.
• Building the team capabilities and ensuring adequate succession planning within the department.

Key Competencies

• Strategic thinking and business acumen for identifying growth opportunities.
• Excellent communication and negotiation abilities.
• Sales-driven and target-oriented mindset.
• Customer-centric approach and empathy.
• Financial acumen and understanding of life insurance products.
• Excellent data skills, Report writing and Presentational skills.
• Excellent leadership and team management skills to lead the bancassurance team.
• Strong relationship-building and negotiation abilities for managing external partnerships.
• Analytical mindset for data-driven decision-making and performance evaluation.
• Customer-centric approach, focusing on enhancing customer experiences.

Academic Background & Relevant Qualifications

• Bachelor’s degree in insurance, Finance, Business or any other related course.
• Diploma in Insurance qualification will be an added advantage.
• LOMA/CII/IIK Qualification will be an added advantage.
• Minimum 6-8 years’ experience in a similar role.
• Proven track record in sales and relationship management, preferably in the bancassurance or insurance sector.
• Proven track record of successfully implementing strategic initiatives and driving process improvements.

Job Ref. No: JLIL 281

Role Purpose

The role holder will be responsible for designing, developing, and delivering effective training programs and initiatives for the agency force. The role holder will also play a crucial role in equipping agents with the necessary knowledge, skills, and tools to succeed in their roles, drive sales performance, and uphold high professional standards

Main Responsibilities

1. Operational

• Deliver training courses and programs to the Life Company Sales Force.
• Formulate input to training needs analysis and organize training based on it.
• Develop, review and maintain a training curriculum, content materials, manuals, aids, and tools relating to the Life Assurance Training.
• Conduct regular training impact assessment.
• Prepare relevant and timely reports for specific target groups through their respective Managers.
• Ensure the effective scheduling of all training activities and execute all training as per the training calendar.
• Build adequate control mechanisms to ensure the optimum number of people covered under each training session.
• Respond to product queries from agents, develop testing and procedures.
• Coordinate COP/ECOP registrations and other educational needs of the agents with the College of Insurance and ensure all payments are made on time.
• Coordinate, train, and register all agents in the Life Agency Portal/track the number of agents registered in the portal every new month.
• Track and analyze market training trends by staying current with the latest developments in the industry and competitor activities.
• Facilitate and coordinate the recruitment and training of new agents and managers, in liaison with the leadership of agency, bancassurance, and alternative channels.
• Identify and assist in the opening up of markets.
• Give presentations on Personal Financial Management to groups as part of market activations.

2. Corporate Governance

• Compliance: Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards.
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry, and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

3. Culture

• Foster a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization’s objectives.

Key Competencies

• Training and Facilitation: Ability to design and deliver effective training programs, utilizing a variety of training methodologies and techniques to engage participants and facilitate learning.
• Communication and Presentation: Excellent verbal and written communication skills to effectively convey training content, explain complex concepts, and engage learners.
• Relationship Building: Strong interpersonal skills to build rapport and credibility with agents, fostering a positive and supportive learning environment.
• Analytical Thinking: Ability to assess training needs, analyze performance gaps, and develop targeted interventions to address specific skill requirements.
• Problem-Solving: Aptitude for identifying challenges, analyzing root causes, and proposing solutions to enhance training effectiveness and agent performance.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Insurance, Finance, Business, or any other related course.
• Certified Trainer Qualification.
• ECOP Qualification.
• Diploma in Insurance qualification will be an added advantage.
• LOMA/CII/IIK Qualification will be an added advantage.
• Minimum 2-3 years’ experience in a similar role.

Job Ref. No: JLIL 282

Role Purpose
The role holder will support the execution of marketing strategies to drive business growth, enhance brand visibility, and ensure effective communication with customers, agents, and stakeholders. The role involves operational marketing, content creation, and campaign management to promote life insurance products and achieve organizational objectives.

Main Responsibilities

1. Strategy

• Collaborate with the Senior Manager – Marketing to develop and implement integrated marketing strategies that align with business objectives and market trends.
• Conduct market research to assess customer needs, competitor activity, and emerging industry trends, providing actionable insights for strategic planning.
• Identify opportunities for innovation, brand differentiation, and customer engagement in the life insurance market.
• Assist in setting key performance indicators (KPIs) to evaluate the success of marketing initiatives.

2. Operational

• Marketing Campaigns: Plan, execute, and monitor marketing campaigns across multiple channels, including traditional media, digital platforms, and direct customer engagement. Optimize campaigns for maximum ROI, ensuring alignment with brand goals and audience preferences.
• Content Creation: Develop high-quality, engaging, and relevant content for various platforms, including social media, websites, newsletters, and advertising materials. Collaborate with internal teams and external agencies to produce compelling visuals and written content that resonate with target audiences.
• Digital Marketing: Lead digital marketing efforts, including social media management, email marketing, search engine optimization (SEO), and search engine marketing (SEM). Track and analyze digital campaign performance using analytics tools and recommend optimizations to enhance outcomes.
• Brand Management: Ensure consistency in brand messaging, tone, and visual identity across all communication touchpoints. Conduct regular brand audits and oversee the development of branding materials to reinforce the company’s market position.
• Customer Experience: Collaborate with product and sales teams to align marketing efforts with customer needs and expectations. Create tailored marketing materials that highlight the unique selling points of life insurance products.
• Event Planning: Assist in organizing and executing marketing-related events, activations, and sponsorships that enhance brand visibility and engagement. Provide innovative ideas for corporate events, ensuring alignment with brand values and goals.
• Marketing Analytics and Reporting: Monitor marketing performance metrics, analyze trends, and prepare detailed reports to inform future strategies. Use data insights to recommend campaign adjustments and enhance marketing effectiveness.
• Budget Management: Assist in managing the marketing budget, ensuring efficient allocation of resources and adherence to financial constraints. Provide regular updates on expenditure and ROI for marketing initiatives.

3. Corporate Governance

• Ensure all marketing activities comply with internal policies, industry regulations, and legal requirements.
• Maintain robust data protection and privacy standards to safeguard customer and stakeholder information.
• Collaborate with risk and compliance teams to address any gaps identified during audits.
• Keep abreast of industry best practices and emerging regulatory changes to ensure the organization remains compliant.

4. Leadership & Culture

• Mentor and support junior marketing team members, fostering a culture of continuous learning and collaboration.
• Promote a corporate culture that values innovation, customer-centricity, and ethical practices.
• Conduct performance reviews and provide constructive feedback to team members to help them achieve their professional goals.
• Build strong relationships with cross-functional teams, ensuring seamless collaboration on marketing initiatives.
• Encourage a work environment that embraces creativity, inclusivity, and high performance.

Key Competencies

• Strategic Thinking: Ability to align marketing activities with business objectives and adapt strategies to market dynamics.
• Content Creation Expertise: Proficiency in creating compelling content that effectively communicates key messages to diverse audiences.
• Digital Marketing Skills: Deep understanding of online marketing techniques, including social media, SEO, and performance tracking.
• Brand Management: Expertise in maintaining consistent brand identity and ensuring positive brand perception.
• Analytical Skills: Strong ability to analyze marketing data, derive insights, and implement data-driven decisions.
• Leadership: Capability to mentor and guide team members, fostering a collaborative and productive environment.
• Communication Skills: Exceptional written and verbal communication abilities to engage both internal and external stakeholders.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Marketing, Communications, Business, Finance, or any other related course.
• Relevant Marketing-Related Qualifications.
• Master’s degree will be an added advantage.
• Minimum of 5–7 years’ experience in marketing, preferably within the insurance or financial services sector.
• Proven track record of managing successful campaigns and creating impactful content.
• Hands-on experience with digital marketing and social media platforms.
• In-depth knowledge of life insurance products, policies, and regulations.
• Extensive experience in leading and managing marketing functions, ideally within the insurance or financial services sector.

Job Ref. No: JLIL 284

Role Purpose
The role holder will ensure the delivery of superior customer experience by monitoring, evaluating, and enhancing service quality across customer touchpoints, processes, and interactions. The role holder will also aim to drive continuous improvement in customer satisfaction and operational efficiency by leveraging data-driven insights and best practices.

Main Responsibilities

1. Strategy

• Customer Experience Standards: Define, implement, and periodically review customer experience benchmarks to ensure consistency and excellence.
• Touchpoint Optimization: Develop strategies to enhance the quality of interactions across all touchpoints, ensuring alignment with organizational objectives.
• NPS Monitoring: Translate Net Promoter Score (NPS) insights into actionable strategies to drive improvements in customer satisfaction and loyalty.
• Process Improvement: Identify and recommend systemic changes to improve the overall customer journey and align it with best practices.
• CX Opportunities: Collaborate with stakeholders to identify and implement initiatives that enhance customer experience.

2. Operational

• Conduct quality assurance audits, including call and service calibrations, to assess and improve performance across all customer-facing touchpoints.
• Analyze customer feedback, NPS data, and service performance to identify trends, recurring issues, and improvement areas.
• Deliver gap analyses and coaching recommendations to frontline teams, ensuring alignment with CX standards.
• Conduct customer immersions and gather actionable insights to refine customer experience strategies.
• Monitor and evaluate the end-to-end customer journey to recommend and implement process improvements.
• Develop and deliver CX training programs to strengthen frontline capabilities in delivering exceptional service.
• Collaborate with cross-functional teams to uphold the organization’s customer excellence mission and ensure alignment of processes with QA insights.
• Prepare and communicate detailed reports on quality performance, customer feedback, and improvement initiatives to management and stakeholders.
• Lead the calibration process to ensure consistency in scoring quality assessments.
• Cascade CX standards and best practices across the organization to embed a culture of customer excellence.

3. Corporate Governance

• Adhere to and ensure compliance with internal policies, industry regulations, and best practices in quality assurance.
• Maintain the highest levels of objectivity and integrity in quality assessments and reporting.
• Support audits by providing accurate and timely documentation of processes and outcomes.
• Identify risks associated with service delivery and propose mitigative measures to safeguard customer satisfaction.

4. Leadership & Culture

• Lead and manage a team, providing guidance, coaching, and performance feedback.
• Foster a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization’s objectives.
• Conduct regular performance evaluations, set goals, and provide constructive feedback to team members.
• Identify training and development needs based on performance gaps and take appropriate action.

Key Competencies

• Strong understanding of life insurance products, services, and processes.
• Proficiency in customer experience mapping, design thinking, and quality assurance methodologies.
• Exceptional communication, interpersonal, and negotiation skills.
• Ability to collaborate effectively in cross-functional teams and influence outcomes.
• Analytical mindset with attention to detail and strong problem-solving abilities.
• Agile and adaptive mindset with the ability to work under pressure and meet strict deadlines.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Insurance, Finance, Business, or any other related course.
• Diploma in Insurance.
• Certifications in QA methodologies, customer experience, or design thinking are an added advantage.
• Minimum of 5 years in call center and service center operations, with a focus on quality assurance and customer experience.
• Proven track record in analyzing customer feedback and implementing impactful process improvements.
• Experience in driving customer excellence initiatives in the insurance industry is preferred.

Job Ref. No: JLIL 283

Role Purpose
Reporting to the CEO, the role holder will be responsible for the development of a comprehensive innovation strategy for the Life business, driving customer and business growth through innovative solutions for emerging consumer segments. The role holder will be responsible for driving strategic innovation initiatives that position the company for long-term success and sustainable growth in a rapidly evolving marketplace.

Main Responsibilities

1. Strategy

• Innovation Strategy Development: Design and implement an Innovation and Growth Strategy aligned with corporate objectives. Monitor global and regional trends to ensure the company remains at the forefront of industry innovation.
• Business Growth Enablement: Identify and exploit new market opportunities and emerging consumer segments. Formulate strategies to enhance lead generation through digital platforms.
• Customer-Centric Solutions: Leverage data analytics and customer insights to craft innovative solutions that improve customer satisfaction and loyalty.

2. Operational

• Product Development: Lead ideation, design, and deployment of new life insurance products and services tailored to customer preferences.
• Ensure continuous assessment and refinement of existing product portfolios to meet market demands.
• Market Research: Conduct extensive market research to identify trends, consumer behaviors, and competitor activities. Monitor the external environment for innovative practices, technologies, and solutions to enhance business growth.
• Digital Lead Generation: Develop and execute strategies to optimize digital lead generation through innovative digital platforms and campaigns.
• Collaboration: Work closely with internal teams, including Marketing, Sales, IT, and Underwriting, to ensure seamless integration of new products and processes.
• Partnership Management: Cultivate strategic partnerships with external stakeholders, including but not limited to startups, technology vendors, and industry experts, to enhance innovation capabilities and access new markets.
• Risk Management: Identify and address risks associated with new initiatives, ensuring adherence to regulatory frameworks and internal policies.
• Change Management: Promote a culture of innovation by championing creativity and collaboration across the organization.
• Performance Monitoring: Establish and track KPIs to measure the success of innovation and growth projects, ensuring alignment with business objectives.
• Thought Leadership: Represent the company in industry forums, conferences, and networking events to establish thought leadership and build strategic connections.

3. Jubilee Life Brand

• Ensuring effective public relations and enhancing the company’s corporate image with all stakeholders and partners.

4. Corporate Governance

• Ensure compliance with all regulatory and industry standards related to product development and innovation.
• Establish frameworks for ethical risk management in all innovation initiatives.
• Uphold transparency and integrity in stakeholder engagements and partnerships.

5. Leadership & Culture

• Lead and manage a team, providing guidance, coaching, and performance feedback.
• Foster a corporate culture that promotes ethical practices and good retail citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization’s objectives.

Key Competencies

• Strategic Thinking: Ability to align innovation initiatives with long-term business goals.
• Creativity and Innovation: Demonstrates a proactive approach to problem-solving and ideation.
• Leadership and Collaboration: Strong interpersonal skills to lead teams and foster collaboration across functions.
• Analytical Skills: Proficient in data-driven decision-making and leveraging insights for strategy formulation.
• Communication Skills: Excellent verbal and written communication for stakeholder engagement and thought leadership.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Actuarial Science, Business Administration, Marketing, Economics, Commerce, IT, or related fields.
• MBA or equivalent postgraduate qualification is an added advantage.
• Professional certification in Project Management (e.g., PMP).
• Minimum of 10 years in a similar role, with a proven track record in driving innovation and growth.
• Experience in product development, digital lead generation, and strategic partnerships.
• Demonstrated ability to lead change management and foster a culture of innovation.

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Job Ref. No: JLIL 285

Role Purpose
The role holder will work with stakeholders across all functions within Jubilee Life to analyze, optimize, and enhance business processes. This role is central to driving digital transformation, streamlining operations, and aligning processes with the company’s strategic objectives to deliver operational excellence and superior customer experiences.

Main Responsibilities

Strategy

• Digital Transformation: Develop and execute a digitalization roadmap with clearly defined phases, milestones, and resource requirements.
• Change Leadership: Drive change management initiatives to facilitate seamless adoption of automation processes and tools.
• Performance Metrics: Design and monitor KPIs to measure the success of process improvements and automation projects.
• Technology Integration: Work with IT to identify and implement scalable technology solutions that align with strategic goals.

Operational

• Process Documentation: Analyze and document existing business processes to identify inefficiencies and opportunities for improvement.
• Requirements Analysis: Elicit, validate, and document business and technical requirements to address operational challenges.
• System Optimization: Ensure integration and seamless interoperability between life insurance core systems and external applications.
• Automation Design: Develop strategies for automating repetitive tasks and optimizing workflows to enhance efficiency.
• Stakeholder Collaboration: Conduct workshops and meetings to align on requirements and validate process improvements.
• Business Case Development: Prepare detailed business cases outlining cost-benefit analyses, resource needs, and expected outcomes.
• Project Support: Participate in project planning, execution, and monitoring to ensure alignment with business goals.
• Cost Analysis: Conduct cost-benefit analyses for proposed solutions to ensure sustainable financial benefits.
• Operational Streamlining: Enhance processes related to product distribution and service delivery for improved customer experience.

Jubilee Life Brand

• Ensuring effective public relations and enhancing the company’s corporate image with all stakeholders and partners.

Corporate Governance

• Ensure compliance with industry regulations and internal policies.
• Stay informed on insurance-related laws and standards, implementing best practices to minimize risk.
• Contribute to risk management strategies and internal control frameworks to safeguard operational and financial integrity.
• Support audits and reviews by providing accurate process and system documentation.

Culture

• Foster a corporate culture that promotes ethical practices and good corporate citizenship.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Create personalized development plans that align with career aspirations and the organization’s objectives.
• Provide transformational leadership to meet and surpass stakeholder expectations.

Key Competencies

• Industry Knowledge: Good knowledge and understanding of the life insurance industry, including products, actuarial principles, underwriting processes, risk management, and regulatory compliance.
• Interpersonal and Negotiation Skills: Excellent interpersonal, negotiation, and conflict management skills.
• Communication Skills: Strong communication and stakeholder management skills.
• Problem-Solving Skills: Good risk management and assessment skills.
• Innovation and Business Acumen: Highly innovative, performance, and results-driven with good business acumen.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Insurance, Finance, Business, IT, or any other related course.
• Diploma in Insurance.
• LOMA/CII.
• Certified Business Analysis Professional (CBAP) or other relevant certifications.
• Minimum of 3 years of experience within the Life Insurance business.
• Experience in operating in complex business environments and/or regulated sectors.
• Demonstrated ‘best in class’ knowledge of technology, change, process improvement, and operational management in relevant businesses.
• Experience with process automation and digitalization projects is a plus.

Job Ref. No: JLIL 286

Role Purpose
The role holder will provide support to the procurement team in managing procurement activities, including supplier management, purchase order processing, and compliance monitoring. This role offers an opportunity to gain practical experience in procurement within the life insurance industry while developing professional skills and knowledge.

Main Responsibilities

• Supplier Support. Assist in the identification and evaluation of potential suppliers. Maintain and update supplier records, including contact details and performance metrics.
• Purchase Order Processing. Support the preparation and issuance of purchase orders. Track deliveries and assist in resolving discrepancies between orders and received goods.
• Documentation and Record Keeping. Maintain accurate records of procurement activities, including contracts, purchase orders, and delivery receipts. Ensure proper filing and documentation of procurement-related information.
• Market Research. Conduct market research to identify competitive pricing and alternative suppliers. Analyze trends and provide insights to improve procurement processes.
• Compliance Monitoring. Assist in ensuring procurement activities comply with internal policies and regulatory requirements. Support the preparation of reports related to procurement compliance and risk mitigation.
• Cost Analysis. Participate in cost analysis and budgeting for procurement activities. Identify opportunities for cost savings under the supervision of senior staff.
• General Support. Provide administrative support to the procurement team. Assist in preparing presentations and reports for internal and external stakeholders

Key Competencies

• Attention to Detail: Ability to ensure accuracy in documentation and procurement activities.
• Analytical Thinking: Basic analytical skills to review data and support decision-making.
• Communication Skills: Effective verbal and written communication to interact with suppliers and internal teams.
• Team Collaboration: Capability to work collaboratively in a team-oriented environment.
• Problem Solving: Eagerness to address procurement-related challenges with guidance.
• Time Management: Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Ethical Practices: Understanding of ethical procurement practices and confidentiality requirements.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Supply Chain Management, Business Administration, Procurement, or a related field.
• Basic knowledge of procurement processes and practices.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
• Exposure to procurement systems or software (preferred).
• Interest in pursuing or currently pursuing professional certification in procurement (e.g., KISM CIPS) is an advantage.

Job Ref. No: JHIL144

Role Purpose

The role holder will be responsible for managing and retaining a portfolio of health insurance clients. Primary responsibilities will include executing strategies to retain existing medical insurance clients, ensuring exceptional client experiences, and driving customer loyalty.

Key Responsibilities

Strategy

• Develop and execute comprehensive strategies to retain existing health insurance clients. Build and maintain strong relationships with key clients, understanding their needs, and proactively addressing any concerns or issues that may arise.
• Cultivate strong relationships with key decision-makers within client organizations. Understand their business objectives, industry challenges, and market trends to position health insurance solutions effectively.
• Analyze client retention rates, identify trends, and implement strategies to improve retention. Use data-driven insights to identify opportunities for proactive engagement and enhance the client experience.
• Stay updated on industry trends, competitor activities, and regulatory changes impacting the health insurance landscape. Utilize market insights to identify opportunities for product enhancements, service improvements, and customer retention strategies.
• Identify opportunities to cross-sell and upsell additional health insurance products and services to existing clients. Collaborate with sales and marketing teams to leverage these opportunities and drive revenue growth.

Operational

• Serve as the main point of contact for assigned clients, ensuring their ongoing satisfaction with their health insurance coverage. Conduct regular check-ins, provide support, and offer tailored solutions to meet their evolving needs.
• Monitor and measure client satisfaction levels through surveys, feedback, and regular interactions. Implement initiatives to continuously improve client satisfaction, address any gaps, and exceed client expectations.
• Manage the contract renewal process for assigned clients, ensuring timely and accurate renewals. Work closely with underwriting and pricing teams to negotiate competitive terms and secure client loyalty.
• Serve as an advocate for clients within the organization, representing their interests and ensuring their voice is heard. Collaborate with cross-functional teams to address client requests, resolve issues, and deliver exceptional customer service.
• Prepare regular reports and presentations on client retention metrics, progress, and performance. Provide insights to senior management, highlighting successes, challenges, and recommendations for improvement.

Corporate Governance

• Ensure adherence to regulatory requirements and organizational policies during the renewal process. Work closely with underwriting and pricing teams to align with compliance standards.
• Stay informed on regulatory changes impacting the health insurance landscape to ensure compliance with industry standards and laws.

Leadership & Culture

• Build and maintain positive relationships with brokers, clients, and other internal and external stakeholders, providing exceptional customer service.

Key Skills and Competencies

• Exceptional customer service and relationship management skills
• Stakeholder Management skills
• Contract and Policy Interpretation
• Business Acumen
• Strong negotiation and problem-solving abilities
• Strong interpersonal and communication skills with a client-centric approach
• Analytical skills to interpret data

Academic & Professional Qualifications

• Bachelor’s degree in business administration, Actuarial Science, Finance, or a related field. Master’s degree is a plus.
• Professional Insurance Qualification

      Relevant Experience 

• A minimum of five (5) years working experience in client relationship management, within the insurance or healthcare industry with proven ability to develop and execute client retention strategies.

Job Ref. No: JHIL143

Role Purpose

The role holder will be responsible for the management, administration and control of the company’s underwriting operations to ensure profitable growth, quality and timely service. Responsible for timely set-up, renewal, service and support, documentation, and management of schemes on ACTi sure, and handling related queries from clients and intermediaries on new or existing schemes. Provide dedicated and comprehensive service to the intermediaries, clients and internal customers with a proactive approach to ensure business acquisition and retention of the schemes by meeting set service timelines while ensuring underwriting guidelines and controls are strictly adhered to and enforced.

Key Responsibilities

Strategy

• Contribute to the development and implementation of underwriting strategies and philosophies, aligning them with the company’s overall business goals.
• Identify and assess emerging risks in the insurance sector and propose strategies to effectively mitigate those risks.
• Design and implementation of automated underwriting processes to drive efficiency and Customer excellence, and development of intelligent underwriting models to drive growth, profitability and customer behaviour.

Operational

• Develop and implement the underwriting philosophy for business including underwriting guidelines, underwriting manuals and authority matrices.
• Review and approval of non-standard quotations for underwriting compliance
• Review and approval of renewal terms and conditions for underwriting compliance
• Quality assurance of new, renewal and additional business to ensure adherence to underwriting guidelines and customer excellence
• Timely issuance of policy and underwriting documents
• Support the distribution team in new business acquisition and renewal engagements to close contracts
• Preparation of various underwriting reports for management insights and decision making
• Re-underwriting of the corporate book for profitable growth
• Schemes Onboarding: Ensure accurate membership set up, benefits set up, prompt debiting and dispatch of premiums invoices and the renewal/commencement premium schedules to the client/intermediary.
• Scheme Maintenance: Manage membership details in ACTi sure and ensure timely scheme maintenance i.e., timely communication to intermediaries/clients/Relationship managers, issuance of policy documents and contracts, timely dispatch of premium debits/credits, scheme reconciliations, reporting and ensure all agreed TATs are met.
• Ensure accurate system capture of medical benefits purchased and members covered, prompt debiting and dispatch of premiums invoices and the renewal/commencement premium schedules to the client/intermediary.
• Ensure all documents required by client/intermediary are issued within the expected TATs and SLA

Corporate Governance

• Ensure compliance with underwriting guidelines, company policies, and regulatory requirements, maintaining high standards of ethical and legal conduct.
• Establish and maintain risk control measures to monitor and manage risks associated with insurance policies effectively.

Leadership & Culture

• Provide guidance, mentorship, and technical expertise to junior underwriters, fostering a collaborative and supportive work environment.
• Build and maintain positive relationships with brokers, clients, and other internal and external stakeholders, providing exceptional customer service.

Key Skills and Competencies

• Analytical Thinking: Ability to analyse complex underwriting data, identify patterns, and make informed underwriting decisions based on sound judgment.
• Attention to Detail: Thoroughly review and assess insurance applications, policies, and related documents to ensure accuracy and minimize errors.
• Communication: Excellent communication skills to effectively convey underwriting decisions, policy terms, and conditions to stakeholders in a clear and concise manner.
• Decision-Making: Demonstrate strong decision-making skills in assessing risks, evaluating options, and determining appropriate underwriting actions for insurance policies.
• Financial Analysis: Proficient in analysing financial statements and evaluating the financial stability of clients.
• Risk Evaluation: Strong understanding of risk assessment methodologies and underwriting principles specific to the insurance segment.

Academic & Professional Qualifications

• Bachelor’s degree in business administration, Actuarial Science, Finance, or a related field. Master’s degree is a plus.
• Professional Insurance Qualification

Relevant Experience 

•  A minimum of four (4) Years Experience in Health Underwriting

Job Ref. No: JHIL142

Role Purpose

The role holder will manage and oversee underwriting operations to ensure profitable growth and timely, high-quality service. They will handle policy setup, renewal, documentation, and ACTisure system management, addressing client and intermediary queries. They will proactively support business acquisition and retention by meeting service timelines while enforcing strict adherence to underwriting guidelines and controls.

Key Responsibilities

Strategy

• Contribute to the development and implementation of underwriting strategies and philosophies, aligning them with the company’s overall business goals.
• Identify and assess emerging risks in the insurance sector and propose strategies to effectively mitigate those risks.
• Design and implementation of automated underwriting processes to drive efficiency and Customer excellence, and development of intelligent underwriting models to drive growth, profitability and customer behavior.

Operational

• Develop and implement the underwriting philosophy for business including underwriting guidelines, underwriting manuals and authority matrices.
• Review and approval of non-standard quotations for underwriting compliance
• Review and approval of renewal terms and conditions for underwriting compliance.
• Quality assurance of new, renewal and additional business to ensure adherence to underwriting guidelines and customer excellence.
• Timely issuance of policy and underwriting documents.
• Support the distribution team in new business acquisition and renewal engagements to close contracts.
• Preparation of various underwriting reports for management insights and decision making.
• Re-underwriting of the retail book for profitable growth.
• Ensure accurate set up, benefits set up, prompt debiting and dispatch of premiums invoices and the renewal/commencement premium schedules to the client/intermediary.
•  Manage policy details in ACTi sure in a timely fashion i.e., timely communication to intermediaries/clients/Relationship managers, issuance of policy documents and contracts, timely dispatch of premium debits/credits, reconciliations, reporting and ensure all agreed TATs are met.
• Ensure accurate system capture of medical benefits purchased, and members covered, prompt debiting and dispatch of premiums invoices and the renewal/commencement premium schedules to the client/intermediary.
• Ensure all documents required by client/intermediary are issued within the expected TATs and SLA

Corporate Governance

• Ensure compliance with underwriting guidelines, company policies, and regulatory requirements, maintaining high standards of ethical and legal conduct.
• Establish and maintain risk control measures to monitor and manage risks associated with insurance policies effectively.

Leadership & Culture

• Provide guidance, mentorship, and technical expertise to junior underwriters, fostering a collaborative and supportive work environment.
• Build and maintain positive relationships with brokers, clients, and other internal and external stakeholders, providing exceptional customer service.

Key Skills and Competencies

• Analytical Thinking: Ability to analyse complex underwriting data, identify patterns, and make informed underwriting decisions based on sound judgment.
• Attention to Detail: Thoroughly review and assess insurance applications, policies, and related documents to ensure accuracy and minimize errors.
• Communication: Excellent communication skills to effectively convey underwriting decisions, policy terms, and conditions to stakeholders in a clear and concise manner.
• Decision-Making: Demonstrate strong decision-making skills in assessing risks, evaluating options, and determining appropriate underwriting actions for insurance policies.
• Financial Analysis: Proficient in analysing financial statements and evaluating the financial stability of clients.
• Risk Evaluation: Strong understanding of risk assessment methodologies and underwriting principles specific to the insurance segment.

Academic & Professional Qualifications

• Bachelor’s degree in business administration, Actuarial Science, Finance, or a related field. Master’s degree is a plus.
• Professional Insurance Qualification

Relevant Experience 

•  A minimum of four (4) Years Experience in Health Underwriting