Job Description

• Process claims: Verify and analyzing medical claims as per scheme scope of cover whilst ensuring strict adherence to set guidelines and timelines.
• Manage Costs: Negotiate rates and discounts and monitor trends
• Reconcile claims: Ensure claims are paid on time and reconcile with estimates
• Follow up on claims: Ensure claims are reimbursed on time, and follow up on outstanding claims
• Maintain records: keep records of claims related documents and payment vouchers and provide information to finance department
• Reports: preparation of utilization reports and other reports as required by member / client
• Communicate with providers: Resolve issues, clarify billing and share information
• Claim cost: management through enforcement of agreed tariffs, monitoring claims trend and conducting utilization review
• Compliance – Ensure legal compliance of medical claims data in accordance with the Data Protection Act and any other legislative guidelines.
• Relationship: Maintain strong working relationship with service providers, Insurance company partners, customers and business stakeholders

MINIMUM POSITION QUALIFICATION REQUIREMENTS

• Education     Bachelor’s Degree Bachelor of science in healthcare related field     RQ
• Professional Qualifications    Certificate of proficiency in Insurance – COP    AA
• Master’s Degree    Health management OR a Business-Related Field    AA

Detail     Minimum[1] No of Years Need Type

• Claims Processing    1    RQ
• Claims vetting    1    RQ
• Provider account reconciliations    1    RQ
• Medical claims filing    1    DE

KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10

• Identify gaps in security controls and recommend improvements to mitigate risks.
• Evaluate the effectiveness of cybersecurity controls, including vulnerability management and access management.
• Provide technical Cybersecurity Assurance related support to ICT projects as needed.
• Contribute to the development and improvement of Security Policies and Minimum-Security Configuration Baseline Standards in line with industry best practices and technologies.
• Define, create, and deliver compliance reports and relevant metrics in Cybersecurity Assurance to senior management and relevant stakeholders.
• Provide tactical security expertise across various security domains as assigned from time to time.
• Provide input into Cybersecurity risk and control self-assessments by leveraging specialized knowledge in the Cybersecurity Assurance Space.
• Research on and provide technical expertise on improvements for assurance within the Group Cyber Security department.
• Participate in activities aimed at mitigating information and cyber risks identified by various assurance teams such as Information Risk and Audit

DAILY RESPONSIBILITIES: NOT MORE THAN 5 OF THE MOST TYPICAL

• End-to-end security management, optimization, and monitoring of Cybersecurity Assurance security solutions.
• Preparing technical and compliance reports.
• Identify gaps in security controls and recommend improvements to mitigate risks.
• Carry out continuous security reviews against minimum security baselines and implement or ensure remediation actions are completed.
• Drive implementation and maintenance of Cybersecurity Assurance standards.

CHALLENGES: GIVE ONE EXAMPLE OF THE CHALLENGES ENCOUNTERED IN THIS JOB

• There is greater demand by the business to provide access to business-critical applications, and collaborative tools within and beyond the traditional network perimeter. The greater challenge is in providing this access while at the same time mitigating the risks to authentication of users and security and protection of the organisation’s information assets. When there is inability or mishap in the authentication of users and protection of these assets, the organization may lose data or competitive edge or even suffer financial losses and the associated reputational and regulatory risks.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelor’s Degree    BSc. Information Technology / Computer Science / Telecommunications / Engineering (Electrical, Electronic) or related field    RQ

Professional Qualifications    

• Security certification such as CISA, CCSP, CISSP, CEH, SSCP, CompTIA Security+, CRISC, Microsoft Azure Security Engineer Associate, OSCP, AWS certified Security, GSE, CCFP, CSX-F, ECSA, CCNA-Cyberops.

At least one RQ

• Master’s Degree    MBA/MSc    AA

Detail    Minimum No of Years    Need Type

• Experience in Cyber Security    2    ES
• Experience in Project Implementation and user training    1    DE
• Experience in large busy technology environment     3    ES
• Experience in System, Network, or Database Administration    1    ES

Key Responsibilities

• To develop/ lead the implementation of the region’s strategy in line with the overall KCB Group strategy through revenue maximization and prudent cost management.
• Deliver on the region’s portfolio’s annual business growth targets revenue, fees and commissions, profit before tax, assets, liabilities and customer numbers.
• Relationship management for regional markets’ customers and stakeholders.
• Drive sustainable growth through understanding customer/prospects needs and delivering innovative and customized financial solutions to meet identified customer needs
• Develop in-depth knowledge of the client’s strategy, business, financial performance, industry outlook/trends, specific sector knowledge and general macroeconomic issues and trends in the region and country and to ensure that this is transferred to the relevant internal stakeholders.
• Execute client deals in line with developed strategic client plans while ensuring strong cross- selling of existing and new products to existing and new clients.
• Implement and control the pricing tactics and parameters for the portfolio in line with pricing policy while maintaining a healthy link between the Balance Sheet and Income Statement through managing the margins at which facilities are made available to clients in the portfolio.
• Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
• Develop critical relationships with local authorities, clients and key decision makers in the region and regularly define and communicate commercial opportunities for new and existing clients of KCB Group.
• Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements while maintaining the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
• Work closely with other units in promoting green lending while ensuring consistent messaging to internal and regional market.

The Person

• A bachelor’s degree from a recognized university
• At least Seven (7) years’ banking experience in the Financial/banking sector, five (5) of which should be in Relationship Management.
• At least 2 years’ experience in Credit and Financial Analysis
• At least 3 years’ experience in Client Portfolio Management
• Knowledge of Trade and Transaction Banking products
• Digital Savvy and Computer literacy
• Entrepreneurial and Commercial thinking
• Excellent research, analytical, and problem-solving skills.
• Integrity & courage to challenge actions within various business units and the status quo.
• Strong persuasion, management and communication skills
• Strong organizational skills
• Excellent stakeholder management skills
• Creative approach, with the ability to anticipate challenges and develop innovative solutions;

KCB Group is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation, National Bank of Kenya, and all associated companies. The holding company was set up to among other things to enhance the Group’s capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group’s operating entities and enhance corporate governance across the Group and oversight in the management of subsidiaries. Related documentation:  Group Name Change,   Name Change Certificate,  KCB Advise on Non-Operating Holding Company,  KCB Group Structure,  Kenya Gazette Notice.
 

KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10

• Determine internal audit scope for assigned areas and develop effective audit plans to align with Bank Strategy.
• Serve as an objective and independent advisor to business functions by providing assurance that operations and processes conform to current KCB group policies and procedures, regulatory requirements as well as applicable legislation.
• Identify and evaluate significant risk exposures and contribute to the improvement of risk management and control systems.
• Ensure audits are performed in accordance with the Internation Professional Practices Framework (IPPF) and the bank’s internal audit methodology.
• Maintain respectful and effective communications and relationships with key stakeholders pre, during and post audit assignments to ensure alignment of audit objectives to Bank strategy.
• Prepare and present quality audit reports that communicate audit findings and recommendations to the audit clients.
• Follow up on the implementation of audit recommendations, identifying and reporting any gaps that may derail implementation of audit recommendations.
• Provide advisory services to management on risk management, internal controls, and governance processes.
• Stay updated with industry trends, regulatory changes, and best practices in internal auditing as well as developments in the Banking industry and business environments that would inform the quality of the audit and quality assurance.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelor’s degree    Relevant Field    RQ
• Professional Qualifications    Accounting, Internal Audit and Risk qualifications e.g. CPA (K)/ ACCA/ CISA/ CIA    RQ
• Master’s degree    Business or related field    AA

Experience

Total Minimum No of Years Experience Required

• 4 years

Detail    Minimum No of Years    Need Type[2]

• Audit     4    ES
• Banking operations or external auditing a financial institution.    3    ES
• Data Analytics    3    ES
• Automated auditing tools and documentation platforms    3    ES
• Stakeholder Management    2    ES
• People management    2    DE
• Multi-country audit experience    2    DE

KEY RESPONSIBILITIES:

• Ensure 24/7 System availability by collaborating with other Technology staff to ensure smooth and reliable operation of systems for fulfilling business objectives and processes across KCB
• Coordinate extraction, transformation, loading and generation of data from Core Banking and other channels in and out of Data warehouse to facilitate end user consumption.
• Support, develop and maintain ETL and data warehouse objects and processes in a large Data warehouse of Terabyte scale
• Support teams across with data related items
• Work with vendors to resolve any arising system issues that affect the reporting ecosystem.
• Recommend establishment of new or modified reporting methods and procedures to improve report content and completeness of information
•  Participate in designing and implementing ETL architecture to meet corporate data management needs and business functional requirements, ensuring that solution designs address operational requirements such as scalability, maintainability, extensibility, flexibility,

ACADEMIC REQUIREMENTS:

• Bachelor’s degree in computer science, Data Science, Information Technology, Engineering, Mathematics or equivalent combination of education and experience
• Professional Qualification in System Administration or Cloud Platform Data management, PLSQL or any data manipulation language
• Master’s Degree will be an added advantage

 REQUIRED EXPERIENCE AND SKILLS:

• Data Warehousing (On Premise or cloud)
• Experience in use of any ETL tool e.g., Oracle ODI/Microsoft SSIS/SAP Data services/Alteryx or any other tool.
• SQL (Oracle PL/SQL)
• System Administration (Linux, windows)
• Programming (Python and(or) R)
• Data Visualization e.g. OBIEE/Power BI/Tableau/SAP BI tools
• Data Governance/Data Quality
• Cloud Data Management

KEY RESPONSIBILITIES

• Development and execution of marketing plans for assigned business units under Digital Financial Services.
• Working closely with the unit heads, product development teams, and sales teams to achieve the business objectives whilst participating in projects driven by the respective business units supported.
• Develop briefs for campaigns and engagements in line with the business and brand objectives.
• Working with partner agencies and suppliers to ensure timely execution of promotional projects and campaigns with the aim of achieving the business and brand objectives and implement an internal marketing plan.
• Regular performance tracking of marketing campaigns and activations against set KPIs e.g., sales numbers and value, monthly share of Voice (SOV), and compilation of reports on each activity that is circulated to the respective stakeholders.
• Carry out competitor advertising and industry trends and prepare monthly reports with recommendations to the line manager.
• Monitor assigned budgets and reconcile the same on a monthly basis with Finance whilst ensuring all projects are delivered within budget and within policy to meet the objectives across their Business Units.
• Stakeholder management: ensure quality relationship management with all stakeholders i.e., business partners and branding service providers for own area.
• Working with analytics to identify key consumer insights to strengthen the development and execution of brand campaigns while ensuring delivery against the overall bank strategy; Utilize research reports such as Brand Tracker, Usage and Attitude surveys, and product-specific surveys to inform and develop marketing plans.
• Act as the brand custodian in own area by monitoring the continuous implementation of the Brand Standards across all assets and consumer-facing touchpoints.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education

• Bachelors’ Degree – Any relevant field (RQ)
• Master’s Degree – MBA (AA)

Professional Qualifications

• CIM (AA)

[1] Need Types are: RQ = Required, AA = Added Advantage

Experience

• Total Minimum No of Years’ Experience Required – 4 years

Detail

• Brand Management – 4 years (RQ)
• Portfolio Management – 3 years (RQ)
• Managing teams – 1 year (RQ)
• Agency Management – 3 years (RQ)
• Planning and organizing experience with working proficiency in Project Management skills – 3 years (RQ)
• Communication & Presentation Skills – 3 years (RQ)

KEY RESPONSIBILITIES:

• Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability
• Conduct research on software systems products to justify recommendations and to support purchasing efforts.
• Participate in system acquisition process
• Propose and create system design models, specifications, diagrams, charts and implementation roadmaps to provide strategic direction to the business
• Perform recovery and testing of systems and processes in accordance with the company’s disaster recovery and business continuity strategies.
• Create and maintain documentation as it relates to system configuration, mapping, and processes.
• Create and maintaining best practice policies and procedures for business users; ensuring that there are adequate controls around that all service improvements are managed effectively and meet the needs of the organization.

Academic & Professional

• Education     Bachelor’s Degree    IT Related    RQ
• Professional Qualifications     Microsoft Certified Solutions Expert (MCSE) and LINUX/UNIX certifications    RQ
• Master’s degree    AA    AA

 Experience

Total Minimum No of Years’ Experience Required    

• 2 years

Detail    Minimum No of Years    Need Type[1]

• Operational characteristics of a variety of computer platforms and operating systems    2    ES
• Operational characteristics of a variety of computer database management systems    2    ES
• Principles and practices of application software installation and support    2    ES
• Basic budgeting, contracting, purchasing practices, policies and procedures    2    ES
• Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems    2    ES
• Principles and procedures of quality assurance and security related to complex, large computer systems and applications    2    ES
• Effective analysis, communication, presentation and customer relationship skills    2    ES
• Principles and practices of project management and administration    1    DE
• Knowledge of relevant industry (banking) practise    1    DE

Job Description

• Develop Group-wide annual risk-based internal audit plan for bank operations for assigned entities.
• Facilitate and monitor the delivery of the Operations Audits (including Assurance and Advisory assignments); understanding the key audit issues arising and escalating any significant audit findings that remain unresolved.
• Perform risk assessments across assigned domain to identify significant risks or exposure related to internal controls and provide feedback and recommendations on business risks for improving operational efficiencies and processes.
• Provide expert audit advice to the Head of Operations Audit and to other Bank projects and functions as may be necessary.
• Ensure all risk-based audits across own domain are embedded with Global Internal Audit Standards and any other national standards, legislative requirements as well as regulatory requirements.
• Develop and maintain a robust risk assessment process for documenting and communicating results of business risk assessment and audit plan for each function assigned to him or her.
• Work with Credit, Treasury & Legal Audit (CTLA) team and Information Systems Audit (ISA) team to achieve a wholistic approach to the assessment of risks, development and execution of audit plans.
• On a regular basis, proactively engage with senior management and other relevant stakeholders on improvement of risk management across the Group.
• Be responsible for a team of auditors, providing leadership to the team in the execution of the audit plans as well the team’s performance management and talent development.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelors Degree    Related field    RQ
• Professional Qualifications    CPA (K); ACCA; CISA; CIA    RQ
• Masters Degree    Business Administration    AA

Experience

Total Minimum No of Years Experience Required

• 8 years

Detail    Minimum No of Years    Need Type[2]

• General Audit    5    ES
• General Banking Operations     4    ES
• Finance/ Financial Services     3    DE
• Data Analytics    3    ES
• Audit Management Software    3    ES
• Stakeholder Management    3    ES
• People management    3    ES
• Multi-country audit experience    3    DE

KEY RESPONSIBILITIES

• Define, document, and implement software security policy, secure coding practices, and guidelines in line with industry best practices and regulatory requirements.
• Develop and maintain a software security assurance framework to guide security and risk assessments of applications and provide security requirements for developers and third parties.
• Ensure Information Security involvement in all software and application implementation projects to meet security requirements before production deployment.
• Collaborate with Enterprise Architecture and Business Services teams to improve application security and integrate security controls in DevOps tools.
• Conduct regular training on secure coding, software security, and application security practices for development and technology teams.
• Continuously monitor and defend critical applications, such as core banking and digital channels, against cybersecurity threats and report on security measures taken.
• Integrate and maintain security tools, such as SAST and DAST, within the Software Development Life Cycle (SDLC) and CI/CD pipelines.
• Perform risk assessments for business solutions, identify inherent security risks, and provide recommendations to mitigate them.
• Generate and deliver software/application security compliance reports and relevant metrics to Senior Management.
• Protect the bank’s applications and systems by defining access privileges and implementing security control structures.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education

• Bachelor’s Degree in BSc. Information Technology, Computer Science, Telecommunications, Engineering (Electrical, Electronic, or equivalent) (RQ)
• Master’s Degree in MBA/MSc (AA)

Professional Qualifications

• At least one Information Security certification is required:
  • CDP: Certified DevSecOps Professional
  • CEH: Certified Ethical Hacker
  • CSSLP: Certified Secure Software Lifecycle Professional
  • CISM: Certified Information Security Manager
  • CISA: Certified Information Systems Auditor
  • CISSP: Certified Information Systems Security Professional
• More than one certification is an added advantage (AA)

Experience

• Total Minimum Years of Experience Required – 5 years (ES)
  • Experience in Information Security – 2 years (ES)
  • Strong Application Security knowledge, Secure SDLC, and DevSecOps – 1 year (ES)
  • Experience in Banking Operations – 1 year (ES)
  • Experience in software development or scripting – 1 year (DE)
  • Experience in Project Implementation and user training – 1 year (DE)

KEY RESPONSIBILITIES

• Ensure adherence to and application of established policies, processes, procedures and tools to achieve optimal efficiency, compliance and cost containment.
• Stakeholder management to ensure alignment on delivery of Trade Finance products.
• Tracking and regular review of products and channels from client feedback and market trends
• Formulate effective product documentation, policies, procedures and SLA’s.
• Contribute to the formulation of the sales budget and pricing process including concessions.
• Conduct regular portfolio reviews to identify areas of improvement and develop tactical plans towards achieving set risk and compliance criteria.
• Responsible for the implementation and adoption of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes within Trade finance department, and trade finance product audits
• Provide Regional strategic input for Trade Finance products
• Ensure the implementation and regular review of Product Program Guides for Trade Finance product sets.
• Monitoring and remediation of transaction booking in liaison with CAU, and Trade Operation teams.
• Represent the Bank at sales forums and industry events.
• Revenue Assurance and tracking of Trade Finance income for accuracy
• Product training to Bank staff and Customers across the KCB Group
• Oversee Procurement and Upgrades of Trade Finance systems
• Ensure proper and accurate maintenance of records for commodities financed under collateral management for clients under the Structured Trade Finance (STF) portfolio
• Ensure reconciliation of records relating to commodities held under collateral management
• Oversee and ensure that regular physical inspection of warehoused commodities is undertaken under the STF portfolio
• Lead in Market intelligence related to the Bank’s Structured Trade Finance business
• Monitor the Bank’s STF portfolio to ensure adherence to approved terms and conditions as set out in the relevant term sheets and approvals

Academic:

• Bachelors’ Degree
• Possession of Masters’ Degree will be an added advantage

Professional:

• Certified Documentary Credit Specialist (CDCS) or ACIB/AKIB Banking qualifications will be an added advantage.

Essential work experience:

• At least 10 years’ Banking experience, 8 years of which should have been in Trade Finance business development or Trade operations.
• Critical: Operational knowledge of Trade Finance products
• Integrity and courage to challenge actions within various business units and status quo
• Excellent stakeholder management skills

KCB Group is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation, National Bank of Kenya, and all associated companies. The holding company was set up to among other things to enhance the Group’s capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group’s operating entities and enhance corporate governance across the Group and oversight in the management of subsidiaries. Related documentation:  Group Name Change,   Name Change Certificate,  KCB Advise on Non-Operating Holding Company,  KCB Group Structure,  Kenya Gazette Notice.