Key Responsibilities

• Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank or sales leads provided by the bank. 
• Explaining the features of the products to prospective customers in line with the product’s specifications and treating customers fairly.
• Guiding customers on how to complete applications for the respective product they wish to purchase. 
• Reviewing of the application and documentation provided by the customer to confirm accuracy. 
• Authentication of customer details by checking the original copies against photocopies of documents provided e.g. National ID and passports. 
• Forwarding completed applications to the relevant Sales Manager or Retail Support Team, within 24 hours of sign-off by the customer. 
• Prospecting customers for any other Bank products suitable for their needs. 
• Ensuring safe custody of customer documents under their care. 
• Forwarding customer feedback or complaints to the respective Sales/Branch Manager. 
• Sharing market information from the field to the leadership to improve the bank’s products and provide regular Sales reports.

The Person

For the above position, the successful applicant should have the following:

• Be a graduate of a recognized university.
•  Have 2 years’ working experience in Sales.
• Have excellent analytical and interpersonal skills.
• Have a passion and commitment to quality service.
• Have excellent verbal and written communication skills.
• Can meet stringent targets within defined deadlines

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KEY RESPONSIBILITIES:

• Defines & executes the Oil & Gas MSME sector strategy in alignment with the Retail Division and overall MSME ecosystem agenda.
• Drives growth by analyzing market trends, identifying opportunities, and ensuring strategic alignment across internal stakeholders and delivery channels.
• Oversees and develops the Oil & Gas MSME team, ensuring appropriate resourcing, capability building, and high performance in delivering sector objectives.
• Collaborates with product, digital, and marketing teams to design and refine competitive sector-specific financial solutions that meet evolving customer needs.
• Ensures strong risk management and compliance with all regulatory, prudential, and operational standards relevant to the Oil & Gas MSME portfolio.
• Monitors financial performance, customer satisfaction, and market share to ensure sustainable growth and continuous improvement within the

DAILY RESPONSIBILITIES:

• Define and implement the Oil & Gas MSME sector strategy in alignment with the Retail Division and MSME ecosystem strategic agenda.
• Analyse sector trends, competitor activity and market opportunities to inform business decisions.
• Collaborate with internal stakeholders to align Oil & Gas MSME initiatives with organisational priorities and capabilities.
• Identify and drive human capital requirements for the Oil & Gas MSME portfolio.
• Support and guide sales and service teams in delivering the Oil & Gas MSME sector offering.
• Build and maintain strong relationships with Branch network and Digital teams to ensure seamless delivery of sector solutions.
• Develop, coach and retain a high-performing Oil & Gas MSME sector team.
• Identify training and development needs specific to Oil & Gas sector requirements and support targeted interventions.
• Collaborate with product and digital teams to co-create and refine MSME Oil & Gas sector products and solutions.
• Ensure product offerings are competitive and meet evolving sector needs, particularly in financing, cash management and digital solutions.
• Ensure all operational processes relevant to the Oil & Gas MSME sector (transaction, incident, problem and change management) are documented, updated and adhered to.
• Identify and proactively manage sector-specific risks, ensuring effective monitoring and timely corrective action.
• Ensure compliance with regulatory, Anti-Money Laundering, Sanctions, and prudential requirements for the Oil & Gas MSME sector.
• Build and enhance the Oil & Gas MSME sector value proposition, focusing on customer experience and service differentiation.
• Drive customer migration to optimal channels, supporting efficiency and customer convenience.
• Implement sector-specific customer retention initiatives and monitor performance.
• Track and enhance customer satisfaction and sector market share.
• Develop and manage the Oil & Gas MSME sector budget and financial targets.
• Monitor sector financial performance, identify variances, and drive corrective action where necessary.
• Ensure timely reporting on sector performance, highlighting key trends and insights.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelor’s Degree    Degree from a recognized university     RQ
• Professional Qualifications    Project management or business field         AA
• Master’s Degree    Business Administration         AA

Experience

Total Minimum No of Years Experience Required    7

• Proactive selling skills in oil and gas industry or relevant     7    RQ
• Credit Underwriting Skills    5    ES
• Customer Relationship management    7    ES
• Banking Operations    2    DE
• Business research and product development    4    AA
• Project management    2    AA

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KEY RESPONSIBILITIES:

• Lead the development and implementation of innovative banking products and value propositions in own area that address customer needs and market opportunities.
• Manage the full product lifecycle, including concept development, business case preparation, pilot testing, launch, and post-launch evaluation.
• Collaborate with key stakeholders (Digital Banking, Marketing, Operations, Risk, Finance, and IT) to ensure timely and successful product rollout.
• Drive commercialization strategies to enhance product uptake, profitability, and market share.
• Develop and maintain detailed product documentation, including product manuals, processes, and pricing models.
• Monitor product performance and customer feedback to identify areas for improvement and enhancement.
• Conduct competitor and market analysis to ensure the bank’s offerings remain competitive and innovative.
• Support the creation of go-to-market plans, promotional materials, and staff training to ensure effective product positioning and understanding.
• Ensure all new products comply with internal policies, risk frameworks, and regulatory requirements.
• Provide insights and recommendations to senior management on product performance, market trends, and emerging opportunities.
• Work closely with Finance and Strategy teams to ensure product profitability and alignment with the bank’s financial goals.
• Champion a culture of innovation, customer-centric design, and continuous improvement within the Products Department.

Academic & Professional

• Education     Bachelors Degree    Degree    ES
• Professional Qualifications    Product development    ES
• Masters Degree    –    AA

Experience

Total Minimum No of Years Experience Required

• 5 years

Detail    Minimum No of Years    Need Type

• Product development    3    ES
• Project management    3    ES
• Banking Operations    2    ES
• Sales/Marketing    2    DE

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KEY RESPONSIBILITIES: 

• Provide direction and guidance to product design teams to meet timely deliveries.
• Manage product design and development activities.
• Provide design solutions to meet cost-effectiveness and on-time deliveries.
• Validate product designs, identify constraints and provide corrective actions.
• Evaluate the design of new and existing products by conducting thorough analysis and assessment of product specifications.
• Support and align efforts to meet customer and business needs.
• Understand and negotiate the needs and expectations of multiple stakeholders.
• Effectively communicate insights and plans to cross-functional team members and management.
• Contribute to product direction conversations, with emphasis on leading the experience vision for the product areas.
• Meet regularly with key business partners to review current challenges, uncover root causes, recommend course correction, and implement strategies to support implementation effectiveness based on feedback

The successful candidate will meet the below minimum criteria:

• Bachelor’s degree from a recognized university (Required).
• Professional Qualifications/Certification in Business Analysis Certification is an added advantage.
• At least 5 years’ relevant experience in product design within the financial services or fintech sectors. This should include specific experience in the following areas:
• 5 years’ experience in digital Banking solutions delivery
• 5 years’ experience in product or Service design; design &/or digital multi-channel technical support
• 3 years’ experience in product customer journey mapping, service design
• 2 years’ experience in workflow optimization
• 2 years’ experience in information architecture and accessibility standards
• 2 years’ experience working in agile teams
• 4 years’ experience in cross-functional stakeholder management