KEY RESPONSIBILITIES:

• Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures. Recommend, within divisional policy, appropriate service and staffing levels.
• Implement system changes through automation, process changes, management solutions and training.
• Conduct diagnostic investigations of system errors and implement or recommend solutions or methodologies for resolution. Consult with vendors regarding system functionality.
• Prepare various documentation including project reports, process and user manuals, presentations, strategic and technical plans and other related information on assigned application analyses.
• Develops risk management procedures, business continuance scenarios, contingency and disaster recovery plans for central and distributed systems and networks to maintain operations during downtime and/or major disasters. Identifies and makes recommendations regarding critical points of failure. Develops and implement policies and procedures for business continuance and disaster recovery plans. Proactive in building processes to minimize/eliminate downtime.
• Responsible for researching, developing and implementing testing methods and procedures. Ensure that products meet the highest quality standards. Monitors and reports on defects.
• Review proposed systems software for compliance with applicable quality assurance standards before acquisition or implementation.

MINIMUM POSITION QUALIFICATION REQUIREMENTS 

Academic & Professional 

Education 

• Bachelor’s degree
• Computer Science or Information Technology or Information Systems or related      RQ
• Master’s degree
• Management / IT      AA

Professional Qualifications

• Microsoft Certified: Azure
• Fundamentals /Azure Administrator
• Associate/Microsoft 365 Certified/ITIL  RQ
• LINUX Administration      RQ
• Database Management      AA

 Experience 

Total Minimum No of Years’ Experience Required      2

• Operational characteristics of a variety of computer platforms and operating systems in banking applications      2  ES
• Applications technical support      2  ES
• Operational characteristics, services and activities of an information systems and analysis program  2  DE
• Principles and practices of application software installation and support      2  DE
• Basic budgeting, contracting, purchasing practices, policies and procedures      1  DE
• Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems      2  DE
• Principles and procedures of quality assurance and security related to complex, large computer systems and applications      2  DE
• Principles and practices of application development and troubleshooting      2  DE
• Effective analysis, communication, presentation and customer relationship skills     2  DE
• Principles and practices of project management and administration      2  DE
• Knowledge of relevant industry (banking) practice      2  DE
• Principles of contract negotiation and administration      2  DE

KEY RESPONSIBILITIES: 

• Manage self and the assigned team of sourcing managers and specialists.
• Develop and execute the annual category management plan and budget within the approved limits.
• Develop and maintain business continuity plans, risk management, compliance, and regulatory controls for the assigned category.
• Relationship management and engagement with key stakeholders for the assigned category: Heads of Departments, Subsidiaries, Suppliers, Contractors, Consultants, Divisional Directors, Management Tender Committee, and the Executive Committees.
• Implement standards, controls, processes, or regulatory determined procedures for the Category.
• Implement cost management programs/initiatives for the assigned category during the business cycle and strategically negotiate contracts to deliver optimal outcomes for the Bank.
• Manage the supplier contract calendar for the Category, review expiries, inclusions, retirements, and cancellations of contracts.
• Manage suppliers’ performance for the assigned category, monitor and review service level agreements, hold review meetings.
• Review and analyse data on industry trends and devise long term strategy for optimal category decision making.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelor’s degree    Business Related/Social Sciences    RQ
• Professional Qualifications    Member of Kenya Institute of Supplies Management (KISM) and valid Practicing License    RQ
• Member of Chartered Institute of Purchasing and Supply (CIPS) or equivalent    AA
• Master’s degree    MBA /Business Related     AA

Experience

• Total Minimum No of Years Experience Required    7 years
• Detail    Minimum No of Years    Need Type[2]
• Procurement Strategy Management (development & implementation)    5    ES
• Logistics    3    ES
• Commercial Experience (negotiation, market analysis & knowledge)    5    ES
• Stakeholder Management    5    ES

Main Duties & Responsibilities 

Strategy implementation 

• Implement sector strategy in line with the overall Sector Strategy.
• Deliver on Annual Business Growth Targets: Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers.
• Drive sustainable growth through understanding customer/prospects needs and delivering innovative and customized financial solutions to meet identified customer needs.
• Develop in-depth knowledge of the client’s strategy, business, financial performance, industry outlook/trends, specific sector knowledge and general macroeconomic issues and trends in the country and other relevant geographies and ensure that this is transferred to the relevant internal stakeholders.

Sales and business development 

• Execute client deals in line with developed strategic client plans.
• Executes sales growth tactics and targets in collaboration with business partners (e.g. Sectors, Product Management teams, Bancassurance, Capital and any other business partners).
• Ensure strong cross- selling of existing and new products to existing and new clients.
• Responsible for maintaining a healthy link between the Balance Sheet and Income Statement through managing the margins at which facilities are made available to clients in the portfolio.
• Implement and control the pricing tactics and parameters for the portfolio in line with pricing policy and financial targets.
• Drives the growth of non-financial performance such as new customer acquisition, Net Promoter Score, updated customer information, accurate segmentation of customers in the portfolio.

Client and Stakeholder Relationship Management

• Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
• Personally maintain and deepen client relationships at the appropriate level and foster long-term client interest.
• Relationship Management of Key Sector Customers and Stakeholders.
• Develop critical relationships with client decision makers and regularly define and communicate commercial opportunities for new and existing clients of KCB Group.
• Collaborate with internal teams (credit, legal, operations, technical specialists) to deliver integrated solutions.
• Engage with external stakeholders such as regulators, suppliers, and industry associations.

Client Portfolio Management

• Manage and monitor a portfolio of mining clients, ensuring profitability and sustainability.
• Track key performance metrics including revenue growth, client retention, and risk exposure.
• Monitor daily referrals to ensure that client facilities are managed within the parameters set by the Bank
• Exercising discretion regarding account conduct based on a close knowledge and understanding of client activities
• Prepare reports on client performance, business development activities, and portfolio health.

Risk Management 

• Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements.
• Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
• Manage and maintain robust monitoring, controls, business continuity, governance and risk management environment
• Ensure timely preparation of relevant reports and daily monitoring of accounts to ensure facilities have accurate interest rates, are within the approved limits, and taking remedial actions in line with policy.
• Ensure compliance to the Bank’s policies, procedures and regulatory requirements.

Academic & Professional Qualification 

Essential 

Desirable 

• University Degree in any relevant field
• Professional qualifications (CPA, ACCA, AKIB)
• Master’s degree in a relevant field from a recognized institution is an added advantage.
• Post graduate and or Banking qualifications will be an added advantage
• Professional qualification in sales / marketing

Work Experience & Skills 

Essential  Desirable 

• Minimum five (5) years’ experience in the mining sector.
• Commercial awareness of the mining sector ecosystem.
• Experience working with industry actors in the mining sector (upstream and downstream actors)
• Mining bank product development
• Excellent research, analytical, and problem-solving skills.
• Entrepreneurial and Commercial thinking
• Strong persuasion, management and communication skills
• Excellent stakeholder management skills

Banking/financial services experience

• Structuring of mining deals within Financial services industry
• High degree of interpersonal skills when dealing with a range of people and situations.
• Good computer skills
• Negotiation and Influencing skills

KEY RESPONSIBILITIES:

• Managing and leading customer relations, both corporate and Retail.
• Shari’ah compliant product sales and other cross sales of other basket products as per targets
• Liaison with Relationship teams and Retail Branch network to grow the business
• Risk Management to mitigate losses e.g. Frauds and revenue leakages.
• Training and development of branch staff
• Proper Documentation and administrations of Shari’ah compliant portfolios,
• Managing PAR as per set targets.
• Responsible for leadership, management, growth and maintenance of the SAHL book
• Maintain and grow the existing SAHL customers through enhanced relationships
• Achieve the set targets in terms of numbers and values for both liabilities and assets
• Monitor and manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards

Experience:

• University Degree from a recognized institution.
• At least 3 years’ General Banking experience, of which one must have:
• 2-year Experience in Sales.
• 2-year Experience in Banking Operations.
• 2-year Experience in Credit.
• 2 years Experience in Shariah Banking