Brief Description   

• Assuring that crew comply to the regulatory standards and assisting with their inquiries.

Detailed Description
Inflight and Catering

• Disseminate information to promote better communication flow between management and cabin crew.
• Prepare weekly reports on crew performance in liaison with inflight management for decision making by the management.
• Prepare and analyze periodic performance data reports, i.e. lay over, sick off, ground duty, leave days, etc.; in order to enhance cabin crew utilization and productivity
• Compile data and run voyage reports.
• Prepare and compile crew monthly achieved nights.
• Check, verify and submit cabin crew productivity claims, i.e. layover and extra hours allowances payment and subsequent payroll data entry within stipulated timelines.
• Ensure the office is well administered organized all the times.
• Planning, organizing and coordinating meetings both internal and external and taking minutes as required.
• Plan and facilitate cabin crew appraisal performance reports in liaison with IPMs.
• Raise inflight requisitions from the stores/supplies.
• Collate and forward crew documents to crew planning for update.
• Update cabin notices and maintaining accurate and timely records of crew members.
• Ensuring crew roster integrity and referring to Managers on the irregularities.
• Ensuring adequate crew number to operate the flights.
• Communicating with hotel and transport for crew layover in BKK.
• Preparing and compiling crew monthly achieved nights and other expense.
• Ensuring implementation of safety, security and emergency standards at all times.
• Performing additional duties as assigned.

Job Requirements        

Knowledge, Skills and Experience

• Secondary education completed
• University degree in a business-related field
• TOEIC score of at least 450 points with 2 years validity
• 3 years of relevant experiences in a large organization or service industry
• Excellent communication and interpersonal skills
• PC literacywith working knowledge of Microsoft Office packages

Additional Details        

Other Skills 

• Impeccable bias for action and high resilience
• Good communication and interpersonal skills
• Result oriented/ pro-active/ innovative
• Organizational and analytical and numerical skills
• Honest with high integrity
• Team player

Brief Description        

The role holder will disseminate information to promote better communication flow between management and cabin crew.

Detailed Description        

Principal Accountabilities (Responsibility) 

• Disseminate information to promote better communication flow between management and cabin crew.
• Prepare weekly reports on crew performance in liaison with inflight management for decision making by the management.
• Prepare and analyze periodic performance data reports; i.e. lay over, sick off, ground duty, leave days, etc; in order to enhance cabin crew utilization and productivity
• Compile data and run voyage reports.
• Prepare and compile crew monthly achieved nights.
• Check, verify and submit cabin crew productivity claims, i.e. layover and extra hours allowances payment and subsequent payroll data entry within stipulated timelines.
• Ensure the office is well administered organized all the times.
• Planning, organizing and coordinating meetings both internal and external and taking minutes as required.
• Plan and facilitate cabin crew appraisal performance reports in liaison with IPMs.
• Raise inflight requisitions from the stores/supplies.
• Collate and forward crew documents to crew planning for update.
• Update cabin notices.

Job Requirements        

Qualification (Minimum) 

• KCSE Grade C plain
• University degree in a business-related field
• 3 years of relevant experiences in a large organization or service industry
• Excellent communication and interpersonal skills
• PC literacy with working knowledge of Microsoft Office packages

Additional Details        

Other Skills

•  Impeccable bias for action and high resilience
• Good communication and interpersonal skills
• Result oriented/ pro-active/ innovative
• Analytical and numerical
• Honest with high integrity
• Team player

Brief Description        

• Key accountability to the Board of Directors for the delivery of the Kenya Airfreight Handling Company Limited (KAHL) strategy aimed at growing the revenue contribution and oversee the daily operations, ensuring smooth and efficient handling of airfreight services, adhering to regulatory standards, and driving operational excellence.
• The role holder will lead and manage teams, improve service delivery, implement strategic plans, manage budgets, and ensure customer satisfaction while maintaining the company’s profitability and growth in the highly competitive airfreight and logistics industry.
• In addition, he/she will be responsible and have authority for the management and supervision of functions and activities within the scope of organization to contribute to the development of the overall KAHL product by the establishment of policies, procedures, and an ethical guide for the operations.

Detailed Description        

Principal Accountabilities (Responsibility)

Operational Management

• Oversee the airfreight handling operations, ensuring timely and efficient processing of cargo in compliance with industry standards.
• Supervise daily activities related to cargo handling, warehousing, sorting, and distribution to ensure operations are smooth and meet customer expectations.
• Optimize operational processes to reduce costs, increase efficiency, and meet service level agreements (SLAs).
• Develop and champion a security and safety culture within KAHL in compliance with relevant legislative/industry requirements

Leadership & Staff Management

• Support new regional freighter business by studying and aligning to evolving market dynamics
• Lead, motivate, and manage the operations team, ensuring staff are well-trained, adequately resourced, and aligned with company objectives.
• Develop and implement performance management systems to ensure high performance across teams and departments.
• Foster a culture of safety, teamwork, and continuous improvement among all staff members.

Customer Relations & Service Excellence

• Build and maintain strong relationships with key clients, airlines, freight forwarders, and other stakeholders to enhance customer satisfaction.
• Actively engage with customers to resolve any complaints or issues, ensuring service is delivered to a high standard.
• Drive the development of customer-oriented solutions, enhancing service offerings and operational quality.
• Drive commercial engagement, sales and customer services to both airline and freight forwarders clientele.

Financial Management &Budgeting

• Prepare and manage the departmental budget, ensuring optimal allocation of resources.
• Monitor financial performance, identify cost-saving opportunities, and report financial outcomes to the CEO and the Board.
• Drive revenue growth through business development and effective contract management with clients.

Compliance & Risk Management

• Ensure the company complies with all regulatory requirements, safety protocols, and quality standards set by relevant authorities (e.g., KCAA, ICAO, customs).
• Implement best practices for cargo security, health & safety, and environmental sustainability within all operations.
• Identify operational risks and develop strategies to mitigate them effectively.

Business Development &Strategy

• Support the strategic direction of the company, contributing to long-term business growth and market expansion.
• Identify new business opportunities and develop strategies for enhancing the company’s competitive edge.
• Lead process improvements, service innovations, and technology adoption to streamline operations.
• development of the KAHL product portfolio

Reporting & Governance

• Report regularly to the Chairman and Board on operational progress, key performance indicators (KPIs), financial status, and challenges.
• Drive corporate governance and ensure all internal controls and company policies are followed.

Technology & Process Improvement

• Keep abreast of technological advancements and recommend new technologies or systems that can improve operational efficiency and customer service.
• Implement process automation and systems integration to enhance overall operational capabilities.

Job Requirements        

Qualification (Minimum)  

• Relevant University Degree (Master’s degree or professional certifications preferred).
• Minimum of 7 – 10 years of experience in airfreight handling, logistics, or supply chain management, with at least 5 years in a senior management or leadership role.
• Proven experience in managing large teams, operational performance, and multi-department coordination.
• In-depth knowledge of airfreight operations, industry regulations (such as customs, aviation regulations, and international trade), and logistics management.
• Strong financial acumen, including budgeting, forecasting, and financial analysis.
• Proficient in business software, including cargo management systems, ERP systems, and MS Office Suite.

Additional Details        

Desired Skills & Attributes

• Strong leadership and interpersonal skills, with the ability to motivate and manage diverse teams.
• Excellent communication and negotiation skills, with a customer-focused approach.
• Strong problem-solving abilities and decision-making skills in high-pressure situations.
• Ability to adapt quickly to changing market dynamics and industry trends.
• Commitment to safety, quality assurance, and continuous operational improvement.
• Knowledge of Kenyan and international trade regulations and procedures.
• High level of integrity and ethical standards.
• Decision making skills.
• Leadership skills.
• Risk management skills.
• Stakeholder relations.

Brief Description        

• Execute daily catering operations so as to ensure seamless product delivery and efficient management of catering processes in a timely, safe and secure environment.

Detailed Description        

• Execute planned catering activities to ensure reliability of standards and schedules
• monitor all safety and security guidelines and regulations are observed and incorporated in all operational tasks
• Report on catering meal uplift per flight and address any operational challenges
• Monitor and manage any disruptions in liaison with related stakeholders
• Monitor efficient and effective loading and offloading of in-flight amenities to achieve targeted objectives
• Audit catering products from catering supplier and ensure KQ specifications are adhered to at all times
• Monitor waste management and over catering initiatives are in line with projected targets
• Verify loading of items from the caterer and spot check on meals
• Monitor and report on catering equipment return from out stations
• Monitor proper loading of reading materials, landing cards, visa forms, headsets, blankets and other amenities
• Monitor meal uplifts and communicate to out stations on return catering
• Ensure all SPMLs are loaded and handed over to Crew with appropriate paperwork on flights ex-NBO and back catered flights
• Meet arriving flights and solicit for feedback from crew in regard to the catering product.
• Participate in all catering related meetings and ensure implementation of any recommendations
• Ordering of out station landing cards and preparation of in-flight documents for use on board
• Input meal data and do a daily reconciliation with NBO catering supplier.
• Ensure closure on variances daily

Job Requirements        

Qualification (Minimum) 

• KCSE Mean Grade C Plain and above
• Advanced Diploma or higher in catering operationsor a hospitality related field
• Certified in catering or related field
• At least 4 years relevant experience in catering
• Computer proficiency
• Organizational and analytical skills
• Food and beverage knowledge
• HACCP Knowledge
• Valid East African Passport
• Valid driving license with at least 2 years’ experience
• 4 years in Food and Beverage related field

Additional Details        

Other Skills

• Efficient decision making
• Waste management
• Cost management
• Accuracy and attention to detail
• Results oriented
• Ability to work with minimal supervision
• Team collaboration

Brief Description        

• The candidate will ensure accurate and timely billing collection and reconciliation of terminal handling and other revenues for proper accounting.

Detailed Description
Principal Accountabilities (Responsibility)

• Assess and generate import invoices to ensure correct changes are billed to maximize revenue.
• Receive ICCD arrival notification copy and AWB copies and ensure compliance with customers’ regulatory procedures.
• To provide efficient customer service by responding promptly to queries on tariffs and involving meeting customer expectations.
• To control the use of accounting stationery to ensure cost reduction and minimal wastage.
• Compute 3rd party changes collect to ensure accurate collection and accounting to customer airlines.
• To maintain proper voucher records and reports for reference and accountability.
• To verify and reconcile petty cash claims to ensure safety and correct usage.
• To support the cargo and ramp operations by giving insights into new accounting procedures.

Job Requirements        

Qualification (Minimum)  

• B’com Accounting or related business degree from a recognized University.
• CPA II is an added advantage.
• 2 years’ relevant accounting experience in a commercial environment.

Additional Details        

Other Skills

• Good interpersonal skills
• Computer skills
• Proficiency in MS Office applications
• Good analytical skills
• Practical working experience in use of accounting packages.