Key Responsibilities

• Achieve monthly sales targets through member recruitment and growth of the Society’s portfolio.
• Present, promote and sell products and services to existing and prospective members.
• Maintain effective customer service that meets members’ expectations.
• Develop sales proposals, presentations and reports on time.
• Coordinate sales efforts with team members and other departments.
• Collect member feedback at networking forums to generate leads and improve products and services.
• Participate in marketing activities and events.
• Analyse territory and market potential; track sales and status reports.
• Any other lawful duties as may be assigned.

Qualifications

• Diploma in a business-related field or equivalent from a recognised institution.
• A relevant degree and membership of a relevant professional body is an added advantage.
• Minimum 1 year relevant experience in a similar position.

Key Performance Indicators

• Monthly member recruitment targets achieved.
• Retention of existing members per portfolio.
• Loan uptake and savings by recruited members.
• Daily activity reports, market research and feedback.

Key Responsibilities

• Achieve monthly sales targets through member recruitment and growth of the Society’s portfolio.
• Present, promote and sell products and services to existing and prospective members.
• Maintain effective customer service that meets members’ expectations.
• Develop sales proposals, presentations and reports on time.
• Coordinate sales efforts with team members and other departments.
• Collect member feedback at networking forums to generate leads and improve products and services.
• Participate in marketing activities and events.
• Analyse territory and market potential; track sales and status reports.
• Any other lawful duties as may be assigned.

Qualifications

• Diploma in a business-related field or equivalent from a recognised institution.
• A relevant degree and membership of a relevant professional body is an added advantage.
• Minimum 1 year relevant experience in a similar position.

Key Performance Indicators

• Monthly member recruitment targets achieved.
• Retention of existing members per portfolio.
• Loan uptake and savings by recruited members.
• Daily activity reports, market research and feedback.

Key Responsibilities

• Achieve monthly sales targets through member recruitment and growth of the Society’s portfolio.
• Present, promote and sell products and services to existing and prospective members.
• Maintain effective customer service that meets members’ expectations.
• Develop sales proposals, presentations and reports on time.
• Coordinate sales efforts with team members and other departments.
• Collect member feedback at networking forums to generate leads and improve products and services.
• Participate in marketing activities and events.
• Analyse territory and market potential; track sales and status reports.
• Any other lawful duties as may be assigned.

Qualifications

• Diploma in a business-related field or equivalent from a recognised institution.
• A relevant degree and membership of a relevant professional body is an added advantage.
• Minimum 1 year relevant experience in a similar position.

Key Performance Indicators

• Monthly member recruitment targets achieved.
• Retention of existing members per portfolio.
• Loan uptake and savings by recruited members.
• Daily activity reports, market research and feedback.

Job Purpose

• Ensure loans are repaid as per the loan agreement using efficient, effective and fair debt recovery procedures, maintaining Portfolio at Risk below 5% and minimising bad-debt losses.

Key Responsibilities

• Follow up on non-performing loans through calls, emails and text messages.
• Manage direct debits: extract from loan forms, process and submit to banks, reconcile monthly, follow up and report.
• Manage check-off: send check-off advice and clearance letters to members and employers, follow up and report.
• Communicate and issue default notices as per policy.
• Attend to member inquiries relating to their accounts.
• Refund guarantors where defaulters have made payments.
• Process invoices from debt collectors and other recovery service providers.
• Prepare periodic reports on delinquent loans and accounts.
• Verify member information, documents and bank statements during loan assessment.
• Enforce the tier system on deposit contributions and handle guarantor substitution per policy.
• Any other lawful duties as may be assigned.

Qualifications

• Bachelor’s degree in Finance, Accounting, Credit Administration, Co-operative Management or a related field.
• CPA Finalist or Certified Credit Professional (CCP).
• Minimum 2 years’ relevant experience in credit management, in a similar position.
• Must meet the requirements of Chapter Six of the Constitution of Kenya.

Key Competencies

• Negotiation, persuasion and strong business communication skills.
• Credit monitoring, portfolio management and risk awareness.
• Advanced Microsoft Excel and word-processing skills.
• Analytical, problem-solving and records-management skills.
• High integrity, emotional intelligence and good interpersonal skills.