Job Purpose Statement

This role is responsible for supporting the management of the properties, premises, facilities, and construction projects within the set timelines, budget, standards, and organisational policies and procedures.

Key Accountabilities (Duties and Responsibilities)

Governance (20%)

• The role ensures full compliance with organisational policies, procedures, and regulatory legislation. It involves facilitating and overseeing workplace audits such as OSHA, energy, and fire drills, and ensuring timely resolution of any findings. The incumbent is expected to maintain an audit-ready environment for both internal and external inspections and proactively identify and mitigate risks through safety and quality assurance controls.

Financials (20%)

• Responsibilities include developing and implementing cost-effective plans to achieve annual cost reduction targets of at least 10%. The role supports property and facilities account reconciliation and project closure processes. It also involves managing monthly payment runs, including reconciliation and certification of facilities-related accounts prior to payment. The position requires minimising expenditures, maximising revenues, and adhering to budget parameters, as well as participating in budgeting activities and ensuring proper documentation for facility move-ins and move-outs.

Contracts & Leases (15%)

• The role supports continuous execution and renewal of contracts in line with service level agreements (SLAs) and internal policies to minimise delays. It includes maintaining an up-to-date contracts database and monitoring enforcement of penalties. The incumbent participates in contract negotiations, ensuring compliance with legal, procurement, and financial policies. They also ensure vendor prequalification aligns with procurement standards and work with the Property and Facilities Manager to administer lease and contract renewal programmes well ahead of expiry. Visibility on all premises service contracts and ensuring 100% execution and registration of leases are key deliverables.

Operations & Reporting (30%)

• This function involves maintaining and consolidating property and administration vendor databases, including contracts, leases, tenancy, and rental schedules. The role requires conducting market research related to property and administration and staying informed on market trends in facilities and project management. It includes assisting with workplace relocations, branch openings, and space reorganisations, as well as participating in site acquisition activities. Regular progress reporting, adherence to brand and quality standards, and compliance with design specifications and building regulations are essential. The role also includes proactively reporting critical information and undertaking other duties as assigned.

Stakeholder & Supplier Performance (10%)

• The role facilitates documented engagement with internal and external stakeholders through meetings and site visits. It involves mitigating operational risks and delivering cost-effective, timely services that meet business needs. The incumbent manages feedback loops with service providers, implements corrective measures as per SLAs, and monitors performance metrics. They are responsible for managing and mitigating associated risks to help the organisation meet its obligations and maximise business opportunities.

Learning and Growth (5%)

• The role promotes teamwork and active participation in departmental activities. It includes working with the Property, Facilities, and Projects Manager to review individual staff performance and enhance productivity. The incumbent is expected to undertake relevant training and ensure that the Group culture is embedded in daily routines and operations.

Job Specifications

Academic

• A Degree in Building/Land Economics, Real Estate, Quantity Surveying or Construction Management or Electrical/Mechanical Engineering or related field.

Professional

• Good understanding of the banking industry
• Practical experience in use of MS Word, Excel, PowerPoint, Outlook and Internet
• Proven Project & Facilities Management experience
• Experience in Health & Safety matters/training is an added advantage

Desired Work Experience

• At least four (4) years’ experience in a similar role

Technical Competencies

• Technical skills to effectively perform project and facilities management tasks to consistently produce high-quality service
• Knowledge and effective application of relevant facilities and construction project management regulations, processes, procedures, and guidelines to achieve compliance standards

Behavioural Competencies

• Strong analytical and problem-solving abilities
• Effective planning, prioritisation, and coordination skills
• Negotiation skills to achieve optimal market value
• Excellent interpersonal communication and stakeholder management
• Self-empowerment to foster open communication, teamwork, and trust
• Organisational skills to work independently under pressure
• Teamwork and leadership capabilities
• High integrity and ethical standards
• Decision-making, initiative-taking, and innovative execution
• Skilled in dispute resolution, deadline management, and professional communication
• Knowledge of relevant national/county legislation and application software (e.g., project management tools, Excel)
• Maintain accurate, timely, and reliable records with attention to data integrity

Job Purpose Statement

The DevOps Engineer is responsible for defining and implementing the build, deployment, and monitoring of APIs using standards adopted by the bank. This role involves working within Agile development teams to automate deployment, monitoring, and infrastructure management in both cloud and on-premise environments. Key responsibilities include building and configuring delivery environments to support CI/CD tools, creating scripts to automate infrastructure tasks, and collaborating with development teams to establish automated CI/CD pipelines. The role also involves developing custom scripts to enhance system efficiency and reduce human intervention, evaluating application performance, and implementing solutions to address bottlenecks.

Key Accountabilities (Duties and Responsibilities)

Key Accountabilities:

• DevSecOps (40%)
  • Implement DevOps processes and pipelines for CI/CD.
• Software QA Processes (10%)
  • Design, develop, and improve Systems QA processes.
• Software Testing (10%)
  • Apply automated software testing standards to assist in product development.
• Governance (10%)
  • Adhere to internal policies and procedures for application development and management.
• Stakeholder Management (10%)
  • Manage relationships with technical platform owners and internal business owners.
• Continuous Improvement (20%)
  • Advise on technology improvements to maximize business objectives.

Job Specifications

Ideal Job Specifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, or related field. A Master’s degree is an advantage.
• Experience: Minimum 2 years in IT systems development, with at least 2 years in software testing. Experience with Core Banking Software (preferably T24) and hands-on DevOps experience required.
• Technical Skills: Proficiency in automated test suites (Cucumber, Selenium, etc.), software development (Java, Kotlin, C++), and RDBMS (Oracle, MS SQL). Knowledge of Linux/Unix commands, SQL, and industry-standard formats/protocols (JMS, SOAP, REST).
• Certifications: ITIL, PRINCE2 preferred.

Key Responsibilities:

• Understand customer requirements and project KPIs.
• Implement development, testing, automation tools, and IT infrastructure.
• Manage stakeholders and external interfaces.
• Set up DevOps tools and infrastructure.
• Define and set development, test, release, update, and support processes.
• Review, verify, and validate software code.
• Troubleshoot and fix code bugs.
• Monitor processes and update/create new processes for improvement.
• Encourage and build automated processes.
• Deploy cybersecurity measures.
• Manage incident resolution and root cause analysis.
• Coordinate and communicate within the team and with customers.
• Select and deploy CI/CD tools.
• Strive for continuous improvement in CI/CD pipelines.
• Report progress to the line manager.

Behavioral Competencies:

• Interpersonal Skills: Relates well with executives, managers, technical teams, and customers.
• Commercial Acumen: Broad business knowledge and interest in market trends.
• Leadership & Communication: Communicates effectively with stakeholders.
• Innovation & Adaptability: Passionate about technology and innovation.
• Self-Driven & Results Oriented: Motivated and impactful in attracting and delighting customers.

Job Purpose Statement

Card payment acquiring contributes a critical role in the current E-channel offering within the Loop DFS. Cards offer a pivotal driver in Loop DFS digital strategy to provide a common market place for consumers and merchants by introducing value to the Loop DFS customer wallets and providing a pool of consumers to merchants. In addition to offering convenient channels, card payment acquiring contributes to the Loop DFS revenue drivers including NFI through payment processing, interchange and commissions.

This position is to provide strong management and operational support to the Senior Manager, Card Operations to drive card acquiring operation management within the card business thus ensure maximum process efficiency as well as ensuring the acquiring operations performance meets internal and external customer expectations. This will include documentation and oversight of processes to ensure that they are financially and operationally sustainable.  The role entails process mapping, process modelling, work measures, volumes, standards and procedures to ensure pre-defined quality standards for acquiring operations are met.

Key Accountabilities (Duties and Responsibilities)

 Financial (20%)

• Optimize operational expenditure (OPEX), change request budgets, and manage write-offs, litigation, and operational losses.
• Ensure accuracy and timeliness in payment operations with minimal errors and risk exposure.
• Prevent income loss or revenue leakage from data errors, reconciliation, or settlement gaps.
• Oversee dispute resolution for card operations within defined SLAs.

 Internal Business Processes (30%)

• Ensure smooth operational performance of acquiring networks (e.g., Visa) to support business competitiveness.
• Manage team workload and incident resolution, ensuring root cause analysis and preventive measures.
• Oversee transaction processing, reconciliation, and settlement with accuracy and compliance.
• Analyze and mitigate card fraud losses through data-driven insights and collaboration with Engineering.
• Support merchant acquisition processes and improve automation, efficiency, and user experience.
• Drive continuous process improvement and execution of ad hoc projects within timelines.

Customer (30%)

• Strengthen and retain customer relationships by ensuring superior service delivery.
• Meet or exceed Service Level Agreements (SLAs) and Turnaround Times (TATs).
• Achieve high Customer Satisfaction Index (CSI) and support a customer-obsessed culture.

 Learning and Growth (20%)

• Lead and develop team capability through performance management and continuous learning.
• Foster high engagement and productivity across the team.
• Ensure adequate staffing levels and skill readiness to prevent business disruption.
• Maintain up-to-date competency assessments and actionable development plans.

Job Specifications

Academic:

• University degree or equivalent, with major study in finance, business and/or technology
• Certification in MasterCard or VISA Dispute Management, Compliance, Reconciliation and Settlement

Professional:

• At least 4 years’ experience in business operations functions, including various customer servicing channels, vendor management, fraud and business analytics.
• At least 2 years’ experience in a Card Acquiring Role.
• Must have 2 years’ experience in a Visa & MasterCard Operations role.

Desired work experience:

• Expansive knowledge of e-commerce and retail card transactions, merchant billing methods, interchange, network fees, statement analysis and pricing models.
• Working knowledge of traditional banking systems, for example: debit and credit card issuing, processing, ACH, wires, and ATM.
• Knowledge of the Banking and Payments Act – Secrecy, policy and guidelines, Information Security Policy, Anti-Money Laundering and Cyber Security Act
• Ability to perform job functions accurately and with attention to detail
• Maintain confidential customer and Bank information in a responsible and secure manner
• Have a strong control and process and risk management mindset, constantly paying attention to details and have ability to perform deep-dive investigation and crunching for control and process issues
• Proactive team player with ability to work with minimal supervision and equips with excellent communication (both spoken and written), presentation and business writing skills
• Flexibility and ability to multi-task and take on different types of roles and activities at the same time in a fast-paced environment. Able to effectively manage time and prioritize tasks and responsibilities
• Positive attitude and willing to take new challenges with an open-mind
• Creative, quick & systemic thinking with strong analytical, organizational, planning and strong problem-solving skills.

Job Purpose Statement

The role of the Business Manager is to provide strategic, operational and administrative support to the Managing Director, ensuring effective execution of business priorities, coordination across departments and delivery of key initiatives within the General Insurance Business.

Desired Work Experience

At least 4 years’ experience working in administration and business support with at least two years supporting senior management teams in a similar size Insurance or Financial institution, in a role requiring:

• The ability and confidence to establish and maintain positive and productive relationships with stakeholders at senior director level and across all cadres inside and outside the organisation and influence positive outcomes.
• The ability to produce and disseminate high quality professional information and documents which involve researching, note-taking, collating, writing, proof-reading, editing, and presenting accurate materials, minutes and follow management reports.
• The ability to effectively manage processes, recommend improvements and establish new and more efficient ways of working.
• Working knowledge of documents and data management with a high level of competency in standard Microsoft packages, data analysis and reporting tools.
• The ability to work flexibly with versatility, meet unexpected and on occasion very tight deadlines, prioritise and proactively manage competing demands, multi-task, manage pressure, work autonomously and collaboratively with colleagues and external stakeholders.
• A well-placed sense of judgement, tact, diplomacy, and tenacity, with the ability to exercise absolute discretion and confidentiality.
• A demonstrable level of numeracy and ability to analyse statistical and financial data with strong attention to detail and a high level of accuracy.

We know you are the best because you have

• A Bachelors degree from a recotnized accredited university majoring in Commerce; Economics or any business related study.
• A professional certification in either Insurance; Finance or any related field.
• At least 4 years’ experience working in administration and/or business support with at least two years experience supporting senior management teams in a similar size Insurance or Financial institution, in a role requiring:
  • the ability and confidence to establish and maintain positive and productive relationships with stakeholders at senior director level and across all cadres inside and outside the organisation and influence positive outcomes.
  • the ability to produce and disseminate high quality professional information and documents which involve researching, note-taking, collating, writing, proof-reading, editing, and presenting accurate materials, minutes and follow management reports.
  • the ability to effectively manage processes, recommend improvements and establish new and more efficient ways of working.