What You’ll Do:

• Supervise branch employees and oversee loan approvals and collections.
• Conduct financial analyses and market the branch to grow accounts.
• Plan and forecast branch objectives aligned with company goals.

What We’re Looking For:

• Exceptional leadership and organizational skills.
• Strong analytical abilities and a customer-focused mindset.
• Experience in motivating and leading a team.

Key Responsibilities:

• Achieve monthly collections targets through field .
• Resolve customer complaints in line with company policies.
• Detect fraudulent activities and report them promptly.

Requirements:

• Experience in debt recovery and strong negotiation skills.
• Computer literacy and keen attention to detail.
• Ability to manage field visits effectively.

Your Role:

• Collect outstanding debts and negotiate payment plans.
• Respond to customer inquiries and resolve complaints.
• Meet daily, weekly, and monthly targets.

Requirements:

• Diploma in a relevant field and 1-2 years in debt collection/credit.
• Strong communication, interpersonal, and negotiation skills.
• Computer literate and fluent in English.

Key Responsibilities:

• Achieve monthly KPIs in disbursement, collections, and customer growth.
• Conduct market research and competitor analysis.
• Maintain a database of potential customers and prepare weekly reports.

Qualifications:

• Business-related Diploma/Degree.
• 2+ years in sales/marketing; microfinance experience is a bonus.
• Strong communication and customer relations skills.