Reporting functionally to the Audit, Risk and Compliance Committee of the Board and administratively to the Managing Director, the successful candidate will be responsible for providing the conduct of independent appraisal of the effectiveness and improvement of policies, procedures and standards of management of financial and physical resources of the Company, lead risk assurance and carry out value-for-money audits.

KEY RESPONSIBILITIES
Managerial Responsibilities

• Provide strategic direction in the Internal Audit and Risk Assurance function of the Company.
• Develop systems for the evaluation of financial, information systems and operational procedures to ensure adequate internal controls are present.
• Develop, document, implement, test and maintain a comprehensive internal audit plan to ensure compliance with applicable laws, regulations, and the Company’s policies and procedures.
• Develop and document systems for reviewing and monitoring the Company’s risk management system and make appropriate recommendations for improvements based on industry best practices.
• Ensure sound practices in internal audit/risk management that conform to international best practice, International Professional Practices Framework (IPPF), International Financial Reporting Standards (IFRS), International Audit Standards (IAS) and the Retirement Benefits Authority (RBA) Act 2007.
• Ensure a competent and motivated internal audit team through quality hiring, training and evaluating of staff; and taking corrective actions to address performance gaps.
• Provide sound leadership and supervision to the staff in the department.
• Prepare comprehensive internal audit draft annual budgets.
• Ensure compliance with the approved budget including prudent and timely spending.
• Ensure timely reporting of the department’s performance.
• Ensure sound systems, policies and procedures for effective functioning of the department are in place.

Operational Responsibilities

• Develop NYANDAWAS Internal Audit Charter and review it regularly.
• Regularly perform risk exposure assessments.
• Act as Secretary to the Audit, Risk and Governance Committee of the Board.
• Act as a link between the external auditors and the internal audit function and the Company as a whole.
• Follow up on recommendations given by external audit team and other regulatory bodies.
• Oversee the preparation of audit reports with relevant recommendations.
• Prepare annual audit schedules, programs and annual internal audit plan (risk-based audits) aligned to the threats and risks identified in the strategic plan – to ensure the company achieves its strategic goals and objectives.
• Determine that all operations carried out at NYANDAWAS are in conformity with existing laws and regulations, and internal policies and procedures and are consistent with both institutional objectives and good business practices.
• Lead in conducting risk-based audits and prepare appropriate recommendations on minimization of risks to safeguard NYANDAWAS’s assets.
• Carry out systems audits of all departments and appraise the application and adequacy of accounting, financial, procurement, IT and other controls.
• Review the credibility and integrity of financial statements by ensuring that they have been prepared in accordance with the relevant Regulations.
• Ensure that noncurrent assets of NYANDAWAS have been safeguarded, their physical condition is proper, they exist and they are correctly valued.
• Ensure that the information contained in the financial statements is complete and reliable for effective decision making.
• Review the economic efficiency and effectiveness in the utilization of NYANDAWAS resources to achieve its objectives.
• Review the adequacy, design and effectiveness of the Internal Control Systems to monitor the quality of such controls, detect any weakness and provide recommendation for improvement through analysis of the accounting system to ensure that security levels are well guarded.
• Identify and qualify key business risks estimating the probability of occurrences and their impact on NYANDAWAS and make appropriate recommendations.
• Train employees and members of the Board on the roles of effective internal Audit.
• Evaluation of strategic plan in terms of performance achieved (half yearly).
• Preparation of quarterly internal audit reports for audit committee.
• Undertake continuous professional development to keep up with current industry trends.
• Undertake any other duties as may be assigned.

REQUIREMENTS FOR APPOINTMENT

• Bachelor’s degree in Finance or Accounting or any related business field.
• Full professional qualification in either CPA (K), ACCA, CISA or CIA.
• Member of ICPAK or CIA with a good standing.
• At least 3 years’ experience in a senior management position.
• Proficiency in ICT with strong MS office and internet ability.
• Excellent planning and organizational skills.
• Strong analytical skills.
• Excellent communication skills.
• Strong leadership skills.
• Good interpersonal relations skills.
• Problem solving skills.
• Shortlisted Candidates must satisfy the requirements of chapter six of the constitution of
• Kenya on Leadership and integrity through provision of; –
  • Current certificate of good conduct from Directorate of Criminal Investigation Department.
  • Current Tax compliance certificate from Kenya Revenue Authority.
  • A clean and current report from an approved credit reference Bureau (CRB).
  • Clearance from the Ethics and Anti-Corruption Commission (EACC).
  • Clearance Certificate from Higher Education Loans Board (HELB).

JOB REFERENCE: NYANDAWAS/CMT/002/2025

Job Specification:

• The Finance Manager is responsible for overseeing all accounting and financial aspects and human resources management of NYANDAWAS. He/she shall also be responsible for the implementation of the accounting and financial policies, human resources policies and procedure manuals, strategies, budgetary planning, and asset management.

Duties and responsibilities:

• Prepare accurate and timely financial reports, including balance sheets, income statements, and cash flow statements promptly for decision-making
• Confirming compliance with tax laws across all business transactions
• Ensuring safe custody of company records and assets
• Analyzing below-the-line accounts and handling cash transactions duties
• Reviewing payment documents and complying with relevant tax laws
• Processing vouchers, and cheques and posting payments and receipt vouchers in the cashbooks
• Management of all cashbook transactions in line with Public Finance Management Act (PFM)
• Verifying supporting documents seeking for letters of credit
• Extracting and providing cash liquidity analysis
• Ensuring the security of cheques and cheque books
• Extracting documents and information for financial audit purposes and inclusion in periodic reports for decision-making
• Analyze financial data and provide insightful reports to management for strategic decision-making.
• Oversee day-to-day accounting activities, including accounts payable, accounts receivable, general ledger, and payroll.
• Reconcile financial discrepancies and ensure the accuracy and completeness of financial records.
• Assist in the development and monitoring of NYANDAWAS’s budget and collaborate with department heads to forecast financial performance and identify areas for cost optimization.
• Ensure compliance with relevant accounting principles, laws, and regulations and coordinate with external auditors during the audit process.
• Conduct financial analysis to assess the company’s financial performance and identify trends, risks, and opportunities.
• Provide recommendations for improving financial efficiency and profitability.
• Establish and maintain strong internal control procedures to safeguard NYANDAWAS assets and prevent fraud.
• Evaluate existing controls and suggest improvements where necessary.
• Utilize and maintain NYANDAWAS’s accounting systems effectively and Identify opportunities to enhance automation and streamline accounting processes.
• Collaborate with cross-functional teams on financial matters and promote a cooperative work environment.
• Ensure compliance with approved human resources management policies, systems, and procedures and their standard application within the organization;
• Prepare, monitor, and maintain the human resources budget and timely and accurate payroll administration and remittance of deductions;
• Support in the Administration and review of NYANDAWAS’s HR manual/policy document;
• Review of NYANDAWAS’s strategic plan as pertains to the human resource & administration department;
• Lead training and appraisal of all staff in line with the overall NYANDAWAS staff training and development objective
• Perform any other duties as may be assigned from time to time by the Managing director.

Job Requirements

• Bachelor’s degree in any of the following fields: Commerce (Accounting or Finance option), Business Administration (Accounting option) from a recognized institution or any other relevant equivalent qualification;
• Full professional qualification in either CPA (K), ACCA, CISA or CIA.
•  A Member of ICPAK with good standing
• At least 3 years’ work experience.
• Proficiency in ICT with strong MS office and internet ability.
• Excellent planning and organizational skills.
• Strong analytical skills.
• Excellent communication skills.
• Strong leadership skills.
• Good interpersonal relations skills.
• Problem solving skills.
•  Shortlisted candidates must satisfy the requirements of chapter six of the constitution of Kenya on Leadership and integrity through provision of; –
  • Current certificate of good conduct from Directorate of Criminal Investigation Department.
  • Current Tax compliance certificate from Kenya Revenue Authority.
  • A clean and current report from an approved credit reference Bureau (CRB).
  • Clearance from the Ethics and Anti-Corruption Commission (EACC).
  • Clearance Certificate from Higher Education Loans Board (HELB).

JOB REFERENCE: NYANDAWAS/CMT/003/2025

Key Responsibilities

Identify and Evaluate Suppliers

• Source and assess suppliers based on quality, pricing, delivery capabilities, and reliability.

Negotiate Contracts and Pricing

• Negotiate terms, conditions, and pricing to ensure favorable agreements for the organization.

Maintain Supplier Relationships

• Build and manage strong relationships with key suppliers to ensure long-term partnerships and reliable service.

Oversee Purchase Orders

• Approve and monitor purchase orders to ensure timely procurement and delivery of goods and services.

Manage Procurement Budget

• Control and track procurement expenditures to stay within budget and identify costsaving opportunities.

Monitor Market Trends

• Analyze market trends and price fluctuations to make informed purchasing decisions and forecasts.

Ensure Compliance with Policies

• Enforce company procurement policies and ensure compliance with legal and regulatory standards.

Develop and Implement Procurement Strategies

• Create strategic sourcing plans aligned with organizational goals.

Evaluate Supplier Performance

• Continuously assess supplier performance and take corrective actions when necessary.

Resolve Supplier Issues

• Handle disputes or issues with suppliers, such as delays, quality concerns, or contract violations.

Coordinate with Internal Departments

• Work closely with other departments (e.g., finance, operations, logistics) to understand and meet their procurement needs.

Manage Inventory Levels

• Collaborate with inventory and warehouse teams to maintain optimal stock levels and avoid shortages or overstocking.

Oversee Logistics and Delivery

• Coordinate with logistics teams to ensure timely and efficient delivery of goods.

Implement and Manage Procurement Systems

• Use procurement software or ERP systems to streamline operations and maintain accurate records.

Analyze Procurement Data

• Collect and analyze procurement-related data to identify trends, improve processes, and support decision-making.

Develop Procurement Policies and Procedures

• Establish and regularly update procurement policies and standard operating procedures.

Manage Vendor Risks

• Identify and mitigate risks related to supplier reliability, geopolitical factors, and compliance.

Train and Supervise Procurement Staff

• Lead, mentor, and evaluate procurement team members to build a high-performing team.

Support Sustainability and Ethical Sourcing

Promote environmentally and socially responsible sourcing practices.Prepare Reports and Presentations

• Provide regular updates and reports to senior management on procurement activities, performance, and cost savings

 Job Requirements

• Bachelor’s degree in Procurement, Supply Chain Management or a related field.
• Minimum of at least 3 years work experience in procurement
• An active member of KISM or CIPS with good standing;
• Shortlisted Candidates must Meet the requirements of chapter six of the Constitution of Kenya 2010 which includes:
  • Certificate of Good Conduct from the Directorate of Criminal Investigations;
  • Clearance Certificate from the Higher Education Loans Board;
  • Tax Compliance Certificate from the Kenya Revenue Authority;
  • Clearance from the Ethics and Anti-Corruption Commission; and
  • Report from an Approved Credit Reference Bureau.

Key Skills

• Strong negotiation and communication skills.
• Analytical thinking and attention to detail.
• Financial and cost management skills.
• Knowledge of procurement regulations, compliance, and ethical sourcing.
• Ability to manage multiple projects and deadlines.
• Leadership and team management abilities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and ERP procurement modules.
• Knowledge of Public Procurement and Asset Disposal Act (PPADA) 2015

JOB REFERENCE: NYANDAWAS/CMT/004/2025

Job Purpose

• To manage and maintain the utility’s Geographic Information System (GIS) database, map water infrastructure, and provide spatial data to support planning, maintenance, and decision-making. The GIS Officer will also play a key role in improving asset management, monitoring service coverage, and supporting Non-Revenue Water (NRW) control, project planning, and reporting.

Key Responsibilities/ Duties /Tasks: –

• Prepare detailed maps using Arch map and/AutoCAD software.
• Coordinate land surveying to confirm/establish land boundaries and pipeline way leaves.
• Carry out surveys work using simple survey equipment (e.g. Total Station and dumpy level), create profiles, topographic maps and determine elevations and provide relevant reports.
• Prepare accurate GIS data base of the company’s infrastructure (water meters, tanks, valves, water lines etc.)
• Work with GIS to model and analyse landscape features, pipelines and appurtenances for NRW reduction and better asset management.
•  Use of GIS and maps to improve water coverage, Improve efficiency and accuracy of the company’s operations.
• Maintain section records for ease of retrieval and future reference.
• Prepare and submit reports.

Job Requirements

• Diploma in Geo information system GIS with at least 2 years’ experience with the use of GIS programs and software in water related field.
• Good project management skills
• GIS track record, including proficiency with standard GIS application and data layers
• A self-driven person with high need for achievement
• Good analytical skills
• Good Computer skills (word, excel and PowerPoint)
• Knowledge of CAD
• Knowledge in Engineering survey (Total station, TKK etc)
• Have good interpersonal relations and communication skills
• Excellent organization skills.
• Shortlisted candidates must satisfy the requirements of chapter six of the constitution of Kenya on Leadership and integrity through provision of; –
  • Current certificate of good conduct from Directorate of Criminal Investigation Department.
  • Current Tax compliance certificate from Kenya Revenue Authority.
  • A clean and current report from an approved credit reference Bureau (CRB).
  • Clearance from the Ethics and Anti-Corruption Commission (EACC).
  • Clearance Certificate from Higher Education Loans Board (HELB).

JOB REFERENCE: NYANDAWAS/CMT/005/2025

Job Purpose

• To enhance customer satisfaction by addressing inquiries, resolving complaints, and  facilitating efficient service delivery. The officer will serve as the first point of contact for customers and helps build trust and confidence in the utility’s services.

Key Responsibilities/ Duties /Tasks: –

• Receive and respond to customer inquiries via phone calls, emails, walk-ins, or other channels.
• Provide accurate information about water services, tariffs, meter readings, and billing procedures.
• Guide customers on how to apply for new water connections or report service issues.
• Log all customer complaints in the complaints register or customer relationship management (CRM) system.
• Categorize and forward complaints to relevant departments for prompt action.
• Follow up on complaints to ensure timely resolution and communicate feedback to the customer.
• Escalate unresolved or sensitive issues to senior officers or management.
• Assist customers in understanding their bills and reconciling payment records.
• Coordinate with the billing department to resolve issues related to overbilling, underbilling, or incorrect meter readings.
• Verify customer account details and update records where necessary.
• Provide information on payment options, deadlines, and consequences of non-payment.
• Assist in mobilization campaigns to encourage timely bill payment in rural communities.
• Help reconcile customer payments with accounts during customer visits.
• Maintain updated customer contact information and service history.
• Prepare reports on customer queries, complaints, and feedback.
• Ensure accurate documentation of customer interactions for audit and performance purposes.
• xvii. Support community outreach efforts to educate customers on water
• conservation, hygiene, and the importance of paying for water services.
• Participate in public barazas, stakeholder forums, or community meetings when required.
• Liaise with technical, billing, and meter-reading teams to coordinate service delivery.
• Submit periodic reports on customer service performance, recurring complaints, and suggested improvements.
•  Attend internal meetings to share feedback and learn about service updates or policy changes.

Job Requirements

• Diploma in Customer Service, Business Administration, Public Relations, Communication, Social Work, or a related field with at least 2 years’ experience.
• Computer literacy with proficiency in MS Office (Word, Excel, Email).
• Familiarity with billing systems or CRM software is an added advantage.
• Excellent verbal and written communication skills.
• Strong active listening and interpersonal skills.
• Customer-oriented mindset and professionalism.
• Conflict resolution and problem-solving skills.
• Attention to detail and accuracy in data handling.
• Ability to manage time effectively and work under pressure.
• Cultural sensitivity and respect for rural community dynamics.
• Shortlisted candidates must satisfy the requirements of chapter six of the constitution of Kenya on Leadership and integrity through provision of; –
  • Current certificate of good conduct from Directorate of Criminal Investigation Department.
  • Current Tax compliance certificate from Kenya Revenue Authority.
  • A clean and current report from an approved credit reference Bureau (CRB).
  • Clearance from the Ethics and Anti-Corruption Commission (EACC).
  • Clearance Certificate from Higher Education Loans Board (HELB).

JOB REFERENCE: NYANDAWAS/CMT/006/2025

Job Purpose

• To install, repair, and maintain water distribution systems, including pipelines, valves, meters, and fittings, ensuring continuous and safe water supply to customers in rural communities.

Key Responsibilities/ Duties /Tasks: –

• Install new water service connections for domestic and institutional customers.
• Repair broken, leaking, or blocked water pipelines.
• Maintain and replace valves, taps, meters, and fittings as required.
• Assist in the construction of pipeline extensions and new water distribution lines.
• Perform routine inspection of pipelines and water installations to detect faults early.
• Respond promptly to reported breakdowns, leakages, or bursts within the distribution network.
• Record and report fieldwork completed, materials used, and any unresolved issues.
• Ensure proper use and maintenance of plumbing tools, equipment, and safety gear.
• Work closely with meter readers and customer care teams during investigations and maintenance visits.
• Provide basic customer education on proper use of water connections and fittings.
• Support efforts to reduce non-revenue water (NRW) through prompt leak detection and repair.
• Follow health and safety procedures while working in the field.
• Participate in emergency response operations such as fixing burst mains or supporting water trucking.
• Assist in the preparation of bills of quantities for plumbing works and material requisitions.
• Maintain good relations with the community and represent the utility professionally on-site.

Job Requirements

• Certificate in Plumbing or Water Engineering.
• Government Trade Test Certificate Grade I in Plumbing, Water Supply Technology, or a related field will be an added advantage.
• A valid motorbike riding license (if required for fieldwork in dispersed rural areas) is an added advantage.
• Practical skills in water plumbing installation, repair, and maintenance.
• Ability to read and interpret technical drawings and pipeline layouts.
• Problem-solving ability in the field with limited supervision.
• Good physical condition and stamina for outdoor, manual work.
• Basic record-keeping and report writing.
• Familiarity with safety standards and the use of protective equipment.
• Team player with a proactive and reliable work ethic.
• Ability to work under pressure, especially during emergencies.
• Basic understanding of rural water systems and community dynamics.
• Have good interpersonal relations and communication skills
• Excellent organization skills.
• Shortlisted Candidates must satisfy the requirements of chapter six of the constitution of Kenya on Leadership and integrity through provision of; –
  • Current certificate of good conduct from Directorate of Criminal Investigation Department.
  • Current Tax compliance certificate from Kenya Revenue Authority.
  • A clean and current report from an approved credit reference Bureau (CRB).
  • Clearance from the Ethics and Anti-Corruption Commission (EACC).
  • Clearance Certificate from Higher Education Loans Board (HELB).

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JOB REFERENCE: NYANDAWAS/CMT/007/2025

Job Purpose

• To accurately read customer water meters, record consumption data, report faulty or tampered meters, and support timely and correct billing for water services.

Key Responsibilities/ Duties /Tasks: –

• Visit customer premises to read and record water meter readings accurately.
• Ensure all assigned meters are read within the billing cycle.
• Report faulty, damaged, leaking, or tampered meters to the supervisor.
• Identify and report illegal connections, meter bypasses, or unauthorized water use.
• Ensure readings are recorded clearly and legibly in meter reading App.
• Inform customers of any meter-related issues observed during visits.
• Assist in verifying disputed readings or customer complaints regarding high or low bills.
• Work closely with the billing team to ensure timely data entry and bill generation.
• Maintain accurate records of daily routes, meters read, and anomalies found.
• Ensure care and maintenance of meter reading tools and equipment.
• Maintain good customer relations and uphold the utility’s image in the community.
• Report safety hazards or access issues (e.g., locked gates, dogs, flooded meter boxes).
• Support disconnection or reconnection operations when required.
• Participate in periodic meter audits, inspections, and data verification exercises

Job requirements

• Basic training in meter reading, data collection, or customer service
• Certificate in any relevant field such as plumbing, business, or water operations is an added advantage.
• Computer literacy or familiarity with digital meter reading devices and apps.
• A valid motorbike riding license (for fieldwork in dispersed rural areas) is an added advantage.
• Accuracy and attention to detail in reading and recording meter data.
• Good knowledge of rural areas and ability to follow routes with minimal supervision.
• Physical fitness and ability to work outdoors in varied weather conditions.
• Basic troubleshooting skills for identifying faulty or tampered meters.
• Good communication and interpersonal skills, especially when interacting with customers.
• Honesty, reliability, and high level of integrity.
• Basic problem-solving and reporting skills.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with handheld reading devices or willingness to learn.
• Respect for customer property and privacy while performing duties.
• Have good interpersonal relations and communication skills
• Excellent organization skills.
• Shortlisted Candidates must satisfy the requirements of chapter six of the constitution of Kenya on Leadership and integrity through provision of; –
  • Current certificate of good conduct from Directorate of Criminal Investigation Department.
  • Current Tax compliance certificate from Kenya Revenue Authority.
  • A clean and current report from an approved credit reference Bureau (CRB).
  • Clearance from the Ethics and Anti-Corruption Commission (EACC).
  • Clearance Certificate from Higher Education Loans Board (HELB)

go to method of application »

JOB REFERENCE: NYANDAWAS/CMT/008/2025

Job Purpose

• To support the identification, reduction, and control of Non-Revenue Water (NRW) by conducting field inspections, leak detection, data analysis, meter verification, and monitoring illegal connections.

Key Responsibilities/ Duties /Tasks: –

• Assist in the implementation of NRW reduction strategies and action plans.
• Conduct routine patrols to identify leaks, bursts, and illegal water connections.
• Support active leak detection using basic tools or acoustic devices.
• Participate in district metered area (DMA) analysis, including flow and pressure monitoring.
• Verify meter readings, check for faulty or bypassed meters, and report anomalies.
• Assist in customer meter audits and data verification exercises.
• Collaborate with meter readers and plumbers to resolve discrepancies in water use or meter performance.
• Maintain updated records of leakages, illegal connections, meter issues, and interventions made.
• Educate customers on proper water use and legal service connections.
• Support enforcement actions such as disconnection of illegal users or tampered meters.
• Monitor water losses at production and distribution points.
• Assist in GIS mapping or GPS tagging of infrastructure related to NRW control.
• Prepare daily or weekly reports on field findings, water loss trends, and recommended actions.
• Ensure the proper use and care of NRW tools, equipment, and protective gear.
• Participate in community awareness campaigns on reducing wastage and illegal use of water.

Job Requirements

• Diploma in Water Engineering, Plumbing, Environmental Science, or a related technical field with at least 2 years’ experience.
• Basic training in Non-Revenue Water management, leak detection, or water audit is an added advantage.
• Computer literacy (MS Excel, Word, or data collection apps).
• Familiarity with GIS, GPS tools, or flow/pressure monitoring equipment is desirable.
• Motorbike riding license (if required for field mobility) is an added advantage.
• Basic understanding of water supply systems and NRW components.
• Field investigation and reporting skills.
• Ability to detect and report leaks, bursts, or meter tampering.
• Keen attention to detail when inspecting pipelines, meters, and connections.
• Problem-solving skills and ability to analyse simple data.
• Good communication and teamwork abilities.
• Integrity, accountability, and discretion when handling sensitive customer information.
• Familiarity with rural terrain and ability to work under minimal supervision.
• Physical fitness for fieldwork in all weather conditions.
• Willingness to work odd hours, including during emergencies or night patrol
• Have good interpersonal relations and communication skills
• Shortlisted candidate must satisfy the requirements of chapter six of the constitution of Kenya on Leadership and integrity through provision of; –
  • Current certificate of good conduct from Directorate of Criminal Investigation Department.
  • Current Tax compliance certificate from Kenya Revenue Authority.
  • A clean and current report from an approved credit reference Bureau (CRB).
  • Clearance from the Ethics and Anti-Corruption Commission (EACC).
  • Clearance Certificate from Higher Education Loans Board (HELB).