Overall Responsibility

• The accountant will maintain accurate financial records, ensure statutory compliance, strengthen internal controls, support budgeting processes, and safeguard the facility’s financial integrity.

Key Responsibilities:

• Maintain accurate and up-to-date financial records in compliance with accounting standards and healthcare financial regulations.
• Prepare monthly, quarterly, and annual financial statements and management reports.
• Manage accounts payable and receivable, ensuring timely payments and collections.
• Conduct bank reconciliations and ensure proper cash flow management.
• Oversee payroll processing and ensure accurate statutory remittances (PAYE, NSSF, SHIF/NHIF, Housing Levy, etc.).
• Support budget preparation, monitoring, and variance analysis.
• Strengthen internal controls to prevent fraud, financial leakage, and misappropriation of funds.
• Ensure compliance with tax regulations and statutory reporting requirements.
• Support internal and external audits and implement corrective action plans.
• Monitor departmental expenditure against approved budgets.
• Maintain proper documentation and filing of all financial transactions.
• Provide financial data to support strategic planning and resource allocation.
• Assist in procurement, financial verification, and supplier payment validation.
• Contribute to continuous quality improvement initiatives in line with SafeCare accreditation standards.

Job Qualifications & Skills 

• Bachelor’s Degree in Accounting, or related field.
• At least CPA Part II
• Minimum of 2 years’ experience in a healthcare or institutional setting preferred.
• Strong knowledge of financial reporting, taxation, and statutory compliance.
• Experience with accounting software and ERP systems.
• High level of integrity, confidentiality, and professional ethics.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work independently and meet strict deadlines.

Overall Responsibility

• Support the Customer Experience team in delivering a positive patient experience by assisting with patient engagement, feedback collection, service recovery, customer communication, and monitoring patient experience standards.

Key Responsibilities:

• Support the delivery of excellent patient and customer experience across the facility.
• Welcome, guide, and assist patients and visitors with general service-related inquiries.
• Collect, document, and follow up on patient feedback, complaints, and compliments.
• Assist in monitoring customer experience and identifying service gaps.
• Support customer satisfaction surveys and other customer experience initiatives.
• Escalate customer concerns requiring further intervention to the appropriate supervisor.
• Maintain accurate customer experience records and assist in preparing reports.
• Support implementation of customer experience improvement initiatives.
• Perform any other duties assigned by the supervisor.

Job Qualifications & Skills

• Bachelor’s Degree in Customer Experience, Marketing, Hospitality Management, Public Relations, Communications, Business Administration, or a related field.
• Must have graduated within the last two (2) years.
• Excellent communication and interpersonal skills.
• Good listening and problem-solving skills.
• Professional, courteous, and confident in dealing with people.
• Good computer skills and attention to detail.
• A proactive, enthusiastic, and willing-to-learn attitude.

Overall Responsibility

• Support the Customer Experience team in delivering a positive patient experience by assisting with patient engagement, feedback collection, service recovery, customer communication, and monitoring patient experience standards.

Key Responsibilities:

• Support the delivery of excellent patient and customer experience across the facility.
• Welcome, guide, and assist patients and visitors with general service-related inquiries.
• Collect, document, and follow up on patient feedback, complaints, and compliments.
• Assist in monitoring customer experience and identifying service gaps.
• Support customer satisfaction surveys and other customer experience initiatives.
• Escalate customer concerns requiring further intervention to the appropriate supervisor.
• Maintain accurate customer experience records and assist in preparing reports.
• Support implementation of customer experience improvement initiatives.
• Perform any other duties assigned by the supervisor.

Job Qualifications & Skills

• Bachelor’s Degree in Customer Experience, Marketing, Hospitality Management, Public Relations, Communications, Business Administration, or a related field.
• Must have graduated within the last two (2) years.
• Excellent communication and interpersonal skills.
• Good listening and problem-solving skills.
• Professional, courteous, and confident in dealing with people.
• Good computer skills and attention to detail.
• A proactive, enthusiastic, and willing-to-learn attitude.

Overall Responsibility

• Support the Customer Experience team in delivering a positive patient experience by assisting with patient engagement, feedback collection, service recovery, customer communication, and monitoring patient experience standards.

Key Responsibilities:

• Support the delivery of excellent patient and customer experience across the facility.
• Welcome, guide, and assist patients and visitors with general service-related inquiries.
• Collect, document, and follow up on patient feedback, complaints, and compliments.
• Assist in monitoring customer experience and identifying service gaps.
• Support customer satisfaction surveys and other customer experience initiatives.
• Escalate customer concerns requiring further intervention to the appropriate supervisor.
• Maintain accurate customer experience records and assist in preparing reports.
• Support implementation of customer experience improvement initiatives.
• Perform any other duties assigned by the supervisor.

Job Qualifications & Skills

• Bachelor’s Degree in Customer Experience, Marketing, Hospitality Management, Public Relations, Communications, Business Administration, or a related field.
• Must have graduated within the last two (2) years.
• Excellent communication and interpersonal skills.
• Good listening and problem-solving skills.
• Professional, courteous, and confident in dealing with people.
• Good computer skills and attention to detail.
• A proactive, enthusiastic, and willing-to-learn attitude.

Overall Responsibility

• Support the Customer Experience team in delivering a positive patient experience by assisting with patient engagement, feedback collection, service recovery, customer communication, and monitoring patient experience standards.

Key Responsibilities:

• Support the delivery of excellent patient and customer experience across the facility.
• Welcome, guide, and assist patients and visitors with general service-related inquiries.
• Collect, document, and follow up on patient feedback, complaints, and compliments.
• Assist in monitoring customer experience and identifying service gaps.
• Support customer satisfaction surveys and other customer experience initiatives.
• Escalate customer concerns requiring further intervention to the appropriate supervisor.
• Maintain accurate customer experience records and assist in preparing reports.
• Support implementation of customer experience improvement initiatives.
• Perform any other duties assigned by the supervisor.

Job Qualifications & Skills

• Bachelor’s Degree in Customer Experience, Marketing, Hospitality Management, Public Relations, Communications, Business Administration, or a related field.
• Must have graduated within the last two (2) years.
• Excellent communication and interpersonal skills.
• Good listening and problem-solving skills.
• Professional, courteous, and confident in dealing with people.
• Good computer skills and attention to detail.
• A proactive, enthusiastic, and willing-to-learn attitude.

Overall Responsibility

• Support the Customer Experience team in delivering a positive patient experience by assisting with patient engagement, feedback collection, service recovery, customer communication, and monitoring patient experience standards.

Key Responsibilities:

• Support the delivery of excellent patient and customer experience across the facility.
• Welcome, guide, and assist patients and visitors with general service-related inquiries.
• Collect, document, and follow up on patient feedback, complaints, and compliments.
• Assist in monitoring customer experience and identifying service gaps.
• Support customer satisfaction surveys and other customer experience initiatives.
• Escalate customer concerns requiring further intervention to the appropriate supervisor.
• Maintain accurate customer experience records and assist in preparing reports.
• Support implementation of customer experience improvement initiatives.
• Perform any other duties assigned by the supervisor.

Job Qualifications & Skills

• Bachelor’s Degree in Customer Experience, Marketing, Hospitality Management, Public Relations, Communications, Business Administration, or a related field.
• Must have graduated within the last two (2) years.
• Excellent communication and interpersonal skills.
• Good listening and problem-solving skills.
• Professional, courteous, and confident in dealing with people.
• Good computer skills and attention to detail.
• A proactive, enthusiastic, and willing-to-learn attitude.

Overall Responsibility

• Support the Customer Experience team in delivering a positive patient experience by assisting with patient engagement, feedback collection, service recovery, customer communication, and monitoring patient experience standards.

Key Responsibilities:

• Support the delivery of excellent patient and customer experience across the facility.
• Welcome, guide, and assist patients and visitors with general service-related inquiries.
• Collect, document, and follow up on patient feedback, complaints, and compliments.
• Assist in monitoring customer experience and identifying service gaps.
• Support customer satisfaction surveys and other customer experience initiatives.
• Escalate customer concerns requiring further intervention to the appropriate supervisor.
• Maintain accurate customer experience records and assist in preparing reports.
• Support implementation of customer experience improvement initiatives.
• Perform any other duties assigned by the supervisor.

Job Qualifications & Skills

• Bachelor’s Degree in Customer Experience, Marketing, Hospitality Management, Public Relations, Communications, Business Administration, or a related field.
• Must have graduated within the last two (2) years.
• Excellent communication and interpersonal skills.
• Good listening and problem-solving skills.
• Professional, courteous, and confident in dealing with people.
• Good computer skills and attention to detail.
• A proactive, enthusiastic, and willing-to-learn attitude.

Overall Responsibility

• Support the Customer Experience team in delivering a positive patient experience by assisting with patient engagement, feedback collection, service recovery, customer communication, and monitoring patient experience standards.

Key Responsibilities:

• Support the delivery of excellent patient and customer experience across the facility.
• Welcome, guide, and assist patients and visitors with general service-related inquiries.
• Collect, document, and follow up on patient feedback, complaints, and compliments.
• Assist in monitoring customer experience and identifying service gaps.
• Support customer satisfaction surveys and other customer experience initiatives.
• Escalate customer concerns requiring further intervention to the appropriate supervisor.
• Maintain accurate customer experience records and assist in preparing reports.
• Support implementation of customer experience improvement initiatives.
• Perform any other duties assigned by the supervisor.

Job Qualifications & Skills

• Bachelor’s Degree in Customer Experience, Marketing, Hospitality Management, Public Relations, Communications, Business Administration, or a related field.
• Must have graduated within the last two (2) years.
• Excellent communication and interpersonal skills.
• Good listening and problem-solving skills.
• Professional, courteous, and confident in dealing with people.
• Good computer skills and attention to detail.
• A proactive, enthusiastic, and willing-to-learn attitude.