Job Summary

• The Sales Associate – Private Seller role at Peach Cars is responsible for supporting customers in the process of selling their vehicles.
• This role emphasizes building strong relationships with sellers to understand their needs and ensure a seamless selling experience.
• Overall, the incumbent will act as the primary contact for sellers, addressing inquiries and resolving issues; delivering excellent customer service through effective communication, and enhancing customer satisfaction throughout the selling process.
• This role is crucial to Peach Cars’ success, as maintaining a strong supply of vehicles is essential for generating demand. It requires a commitment to positive outcomes and a dedication to fostering strong relationships with customers.

Key Responsibilities

Specifically, the Sales Associate-Private Seller at Peach can expect to undertake the below-listed tasks and activities:

• Build relationships with sellers and establish strong connections through personalized communication and successfully negotiate and close car sales.
• Establish and maintain strong relationships with sellers through personalized communication.
• Act as the primary point of contact, guiding sellers through the selling process.
• Understand the unique needs and preferences of individual sellers while addressing inquiries promptly to ensure a transparent selling experience.
• Manage the sales process from initial contact to closing the sale and ensure a smooth transition for the customer in line with company standard operating processes and policies.
• Guide sellers through the selling process and act as their primary point of contact.
• Provide step-by-step guidance tailored to meet the specific needs of sellers
• Address inquiries and offer personalized solutions throughout the selling journey.
• Support car sales transactions by assisting sellers in listing their vehicles effectively.
• Assist sellers in effectively listing their vehicles by providing pricing guidance based on current market trends.
• Coordinate negotiations and closings to ensure accurate representation,  facilitating successful sales outcomes.
• Enhance the seller experience and communication by clearly articulating the selling process.
• Clearly articulate the selling process, including terms and conditions, to ensure sellers fully understand what to expect.
• Educate sellers on platform features and benefits enhancing their overall selling experience.
• Handle seller concerns and disputes promptly and effectively to maintain satisfaction.
• Collaborate with internal teams to resolve any technical or operational issues that may affect sellers
• Work collaboratively with internal teams to resolve any technical or operational issues impacting sellers.
• Provide regular reports on key performance indicators related to the vehicle selling process to track success and opportunities for improvement.

Requirements

• Educational Background: A Bachelor’s degree in Business, Marketing, or a related field is preferred;
• Industry Experience: A minimum of 3 years of experience in automotive sales or a related field is preferred. However, a background in retail sales or customer experience can be beneficial for developing pertinent skills.
• Data Management: Proficiency in using CRM systems and other sales tools for tracking customer interactions and managing leads.
• Customer Relationship Management: Skills in building and maintaining strong customer relationships, including handling inquiries and complaints in a busy environment.
• Account Management: Proven experience in Account Management or Customer Success
• Communication Skills: Proficient in both verbal and written communication for effective customer interaction and the ability to present information clearly and persuasively to customers.

The Sales Associate-Buyer Facing role at Peach drives car sales by understanding customer needs and offering expert guidance. Success in this role requires strong negotiation, customer relationship building, collaboration skills, and knowledge of the car industry.

The individual will focus on ensuring customer satisfaction and accurate data management using available tools while meeting and exceeding sales targets.

As a customer-facing position, the role necessitates the ability to build multi-level trust and maintain transparency at all customer touchpoints. If this sounds like you, we are super excited to hear from you!

Key Responsibilities

Specifically, the Sales Associate-Buyer Facing at Peach can expect to undertake the below listed tasks and activities: 

• Understand and address customer needs, educate them on available products and services, and successfully negotiate and close car sales.
• Conduct thorough needs assessments with customers to understand their preferences and requirements;
• Present vehicles, highlighting features that align with customer needs;
• Negotiate pricing, financing options, and trade-ins where applicable;
• Manage the sales process from initial contact to closing the sale and ensure a smooth transition for the customer in line with company standard operating processes and policies;
• Build and maintain strong relationships with customers throughout their journey including resolving complaints and providing proactive communication.
• Reach out to potential customers through follow-up calls, emails, WhatsApp to nurture relationships and follow up on inquiries;
• Address customer inquiries and concerns promptly and effectively while escalating where required;
• Schedule and conduct test drives while maintaining a positive experience for all customers;
• Maintain regular communication to update customers on deal cars, offers, and promotions;

Collect and accurately input data into trackers and CRM systems on time to support sales activities and decisions.

• Input customer information and sales data into CRM systems accurately and on time;
• Update records to reflect customer interactions, inquiries, and sales progress;
• Monitor and report on sales metrics and data to track leads, follow-up schedules, and performance;

Work effectively with internal teams, including but not limited to Inspections, Fleet, and Customer Experience to promote sales growth and enhance Peach’s overall performance. 

• Attend regular team meetings to discuss sales strategies and share best practices;
• Collaborate with the Finance team to provide accurate and complete information relating to customer payments and receivables;
• Work with the Inspections and Fleet teams to ensure timely and accurate inspection reports and car movements respectively;
• Partner with Customer Success and Marketing teams to ensure timely follow-up and pipelining of all leads generated;

Maintain a deep understanding of the automotive industry and competitive landscape to effectively advise customers and meet sales targets

• Engage in continuous training and learning programs about the features, specifications, and benefits of vehicles in the Peach Cars pipeline;
• Build relationships with industry professionals i.e. sales and buyer professionals;
• Attend automotive bazaars and other events to build networks and learn about the automotive industry;

Requirements

• Educational Background: A Bachelor’s degree in Business, Marketing, or a related field is preferred;
• Industry Experience: A minimum of 2 years of experience in automotive sales. Additionally, background in retail sales or customer experience can be beneficial for developing pertinent skills.
• Communication Skills: Proficient in both verbal and written communication for effective customer interaction and the ability to present information clearly and persuasively to customers.
• Data Management: Proficiency in using CRM systems and other sales tools for tracking customer interactions and managing leads.
• Customer Relationship Management: Skills in building and maintaining strong customer relationships, including handling inquiries and complaints in a busy environment.
• Sales Techniques: Proven experience with sales strategies and techniques, including upselling and cross-selling across various sales channels such as online sales, direct sales, telesales, and lead generation tactics.
• Negotiation Skills: Strong negotiation abilities to manage pricing discussions and trade-in values with a track record of achieving or exceeding sales targets.
• Collaboration Skills: Experience working collaboratively with cross-functional teams i.e Customer Success, Finance, etc

As a Sales Admin Intern at Peach Cars, you will play a vital role in supporting our sales process. This position offers hands-on experience in a dynamic environment, where you’ll develop strong organizational and communication skills while fostering a customer-focused approach.

Key Responsibilities

Specifically, the Sales Admin Intern at Peach will be trained to undertake the following tasks and activities:

• Assist in coordinating checks on vehicle status, including logbook ownership, and communicate findings to internal teams.
• Support buyers and sellers throughout the administrative steps of the sales process.
• Clearly explain sales administration procedures (e.g., agreement preparations, payments, ownership transfers, and insurance) to set expectations for timelines and outcomes.
• Guide customers through our sales documentation, addressing any questions they may have.
• Ensure all documentation is properly signed and maintain KYC records, organizing files both online and offline.
• Help coordinate the physical handover of vehicles with the fleet team, ensuring all necessary checks are completed, and customers sign the handover checklist.
• Conduct pre-handover checks on vehicles to ensure they are clean and ready for delivery.
• Assist in the coordination of logbook-related services, including ownership transfers and logbook pickups.
• Introduce our services and pricing to buyers, and facilitate the collection and delivery of logbooks.
• Monitor the status of logbook ownership and assist customers with any issues related to their Ecitizen accounts.
• Ensure timely logbook transfers and clear communication among all relevant parties.
• Follow up with sellers regarding the cancellation of active insurance policies once the car is sold, and assist buyers in obtaining new policies.
• Coordinate payment processes with the finance team and communicate updates to customers, ensuring that transaction receipts and confirmations are shared promptly.

Skills, Knowledge and Expertise

• Degree in Business Administration, or a related field.
• Knowledge of Microsoft Office and Google Suite.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both verbal and written, to effectively engage and correspond with internal and external stakeholders.
• Customer-focused mindset with a desire to learn.
• Experience with the NTSA portal on the eCitizen platform (logbook transfers) is an added advantage.

Competencies

• Clear communication
• Attention to detail
• Coordination and process management

Attitudes & Behaviors

• Customer-first mindset
• Ownership and accountability
• Proactive and solution-oriented

Job Summary

• This role operates at the intersection of people, performance, and operations, ensuring that teams are structured, supported, and managed effectively to deliver business outcomes. The People Partner combines advisory, execution, and data-driven insights to drive organizational effectiveness, performance, and culture.

Key Responsibilities

Specifically, the People Partner at Peach can expect to lead/own the following People  elements:

Strategic People Initiatives:  

• Partner with business leaders to understand team objectives, challenges, and talent needs
• Translate business priorities into actionable People strategies and plans
• Identify workforce gaps and develop plans to attract, develop, and retain talent
• Provide ongoing People insights to support decision-making and business performance

Talent Management & Performance

• Drive execution of performance management cycles (goal setting, check-ins, reviews)
• Support managers in setting clear, measurable, and outcome-driven goals
• Guide performance improvement, development planning, and career progression
• Support succession planning and pipeline development across functions
• Ensure onboarding programs effectively integrate new hires into the business

Employee Relations: 

• Act as the first point of contact for employee relations matters across assigned teams
• Manage grievances, investigations, and disciplinary processes in line with policy and law
• Coach managers on handling performance and behavioral challenges
• Promote a culture of accountability, open communication, and respect
• Identify and address employee experience gaps and risks proactively

HR Policies, Compliance & Governance

• Ensure compliance with labour laws and internal policies across all People processes
• Advise stakeholders on HR policies, procedures, and best practices
• Support development and continuous improvement of People policies and SOPs
• Ensure consistency, fairness, and adherence to governance frameworks
• Monitor execution of employee lifecycle processes in line with policy

People Operations & Service Delivery

• Ensure efficient execution of People processes across the employee lifecycle
• Maintain accurate and up-to-date employee records (physical and digital)
• Support payroll inputs including benefits, deductions, and documentation accuracy
• Improve service delivery timelines and responsiveness to employee requests
• Identify and implement process improvements and automation opportunities

Data Analysis & Reporting

• Track and analyze People metrics (e.g., performance, attrition, engagement)
• Develop dashboards and reports to support leadership visibility
• Generate insights to inform People strategy and interventions
• Monitor effectiveness of People initiatives and recommend improvements

Stakeholder Management

• Build strong relationships with managers and employees across the business
• Act as a trusted advisor on People-related matters
• Influence decision-making through data, insights, and People expertise
• Collaborate cross-functionally to drive organizational initiatives

Skills, Knowledge and Expertise

Qualifications & Experience

Need to haves…

• 5+ years of experience in HR/People roles, preferably in a high-growth or startup environment
• Strong experience in employee relations, performance management, and business partnering
• Solid understanding of labour laws and HR compliance requirements
• Proven ability to manage multiple priorities in a fast-paced environment
• Strong analytical and data-driven decision-making capability
• Experience with HRIS, ATS, and performance management systems

Nice to haves…

• Experience supporting customer-facing or operational teams
• Exposure to scaling organizations or building People systems from scratch

Competencies

• People Strategy & Business Partnering: Ability to align People initiatives with business priorities and outcomes
• Employee Relations & Risk Management: Strong judgment in handling sensitive matters and mitigating risk
• Performance Management: Ability to drive accountability and high performance across teams
• Data & Analytical Thinking: Ability to interpret People data and translate into actionable insights
• Execution Excellence: Strong attention to detail and ability to deliver consistently

Attitudes & Behaviors

• Ownership Mindset: Takes full responsibility for outcomes and follows through to completion
• Highly Collaborative: Works seamlessly across teams and builds strong partnerships
• Empathetic & Respectful: Balances employee advocacy with business needs
• Adaptable & Resilient: Thrives in ambiguity and fast-changing environments
• Continuous Improvement: Proactively identifies gaps and drives improvements