RESPONSIBILITIES

• Manage end-to-end recruitment processes for assigned client requisitions.
• Source, screen, interview, and present qualified candidate profiles to clients.
• Ensure timely follow-up with clients and candidates to achieve requisition closure.
• Maintain accurate recruitment records and reports.
• Build and manage strong client relationships and a reliable CRM database.
• Understand client needs and provide professional recruitment advisory services.

REQUIREMENTS

• Diploma or Degree in Human Resource Management, Marketing, or Business Administration.
• Mandatory: Proven experience working in a recruitment firm.
• Strong sourcing, interviewing, and candidate assessment skills.
• Excellent communication, coordination, and follow-up skills.
• Ability to work under pressure and meet recruitment deadlines.

KEY REQUIREMENTS

• The candidate should preferably be from Lamu County.
• Number of positions: 1
• Degree or Diploma in Food Science and Technology, Analytical Chemistry, or a related field
• Understanding of quality standards and health & safety regulations
• Proficiency in Microsoft Office and Google Workspace, especially Excel and Google Sheets
• Strong communication and time management skills
• Good problem-solving skills and a proactive mindset

RESPONSIBILTIES

• Achieve and exceed monthly and annual sales targets through data- driven revenue analysis and the implementation of effective growth strategies.
• Deliver exceptional, high-end customer service and build long-term client relationships while maintaining a luxury store ambiance.
• Lead, supervise, and motivate the sales team through regular coaching, performance appraisals, and technical training on fragrance notes.
• Manage comprehensive inventory controls, including regular stock counts, reconciliation, and strict loss prevention protocols.
• Oversee daily branch operations and enforce full compliance with company policies, health, and safety standards.
• Execute visual merchandising and store organization in accordance with premium brand guidelines and promotional calendars.
• Manage financial integrity by overseeing all cash handling, banking procedures, and operational cost controls.
• Produce detailed daily, weekly, and monthly performance reports covering sales, inventory, and administrative metrics.
• Coordinate with procurement and marketing teams to ensure stock availability and successful execution of brand promotions.
• Monitor market trends and gather customer feedback to proactively adjust product mix and service delivery.

REQUIREMENTS

• Degree or Diploma in Business, Sales, or Marketing.
• 3-5 years retail experience (perfumes/luxury preferred).
• Proven experience in retail team management.
• Proficient in sales analysis, inventory, and POS systems.
• Strong leadership, communication, and interpersonal skills.
• Customer-focused with a proactive, problem-solving mindset.
• Sharp attention to detail and decision-making ability.
• Knowledge of fragrance families and trends is an advantage.
• Flexible to work weekends and holidays.

RESPONSIBILITIES

• Complete the tasks assigned by HQ on time, such as reports, meetings, etc.
• Friendly and enthusiastic answering customer calls, and regular customer phone call visits.
• Answer inbound phone calls from current and prospective customers
• Place outbound phone calls to current customers to solicit feedback and provide support
• Address customer questions and concerns to ensure satisfactory issue resolution
• Communicate openly and honestly with customers
• Build, manage, and maintain strong, positive customer relationships
• Follow existing Customer Care processes and escalate customer queries and issues to management, as appropriate

REQUIREMENTS

• Strong phone contact handling and active listening skills
• Empathetic customer orientation and ability to adapt and respond to challenging situations
• Excellent written and oral communication skills
• Proficiency with Gmail and Google Suite (Docs, Sheets, Slides)
• Familiarity with customer management systems (Zendesk) preferred
• Ability to multitask, prioritize, and manage time effectively
• Results orientation and comfort in a performance-driven work environment
• Positive, upbeat attitude ready to support vivo customers and agents
• Proficiency in English and Swahili