Responsibilities

• Meeting overall revenue and acquisition targets
•  Winning new businesses by identifying, developing and closing opportunities cantered on offering Enterprise solutions.
• Developing relationship with the customers within allocated territories and drive education and awareness of Enterprise solutions.
• Supporting the enterprise dealers & agency sales team, Regional & Territorial Management teams within the SME and retail channel
• Achieve set revenue targets for the territory/region through selling all Enterprise solutions.
• Ensure enough sales pipelines to achieve the revenue targets.
• Development of plans to achieve set billed revenue targets for the dealers and sales agents in the territory/region.
• Monitor Gross Adds target within region and activate relevant sales channels to achieve the set target.
• Proper management of dealer and partner sales trackers.
• Implement agreed plans for dealers managed.
• Propose new areas of development and growth for dealers managed.
• Identification and profiling of all the businesses in the territory. Maintaining an up to date database of all businesses and profile.
• Development and implementation of a route plan which covers the territory.
• Identification of the market opportunism and submit reports on how they can be addressed.
• Proactively attend to dealer and customer related issues and get an excellent customer rating.
• Build long lasting business relations/partnership with customers and assigned dealers.
• Maintain 100% accuracy on reporting on market intelligence and customers feedback.
• Timely submission of territory report, Dealer/partner sales tracker.
• Up to date profile of accounts within the territory and up to date competitor intelligence.
• Activate alternative channels to drive sales and acquisition e.g Partnerships & agency
• Support retail as a channel to actualize Enterprise KPIs

Qualifications

• Honors Degree/Diploma in Business Administration/Bachelor of Commerce degree from a recognized university.
• A valid driving license is a compulsory requirement for this role
• At least 3 years’ experience in selling enterprise solutions, either directly or through partners
• Experience in managing indirect channel in a telecoms environment is an added advantage;
• Strong business Acumen.
• Team player with pleasant outgoing personality & resilience
• Good communication and interpersonal skills
• Proactive, confident, energetic & with ability to work under pressure

Responsibilities
Key accountabilities and decision ownership:

Order-to-Cash Orchestration

• Lead end-to-end order management from post-sale handover through provisioning, activation, billing readiness, and service handover.
• Establish structured order governance frameworks to ensure completeness and accuracy of contract-to-delivery transitions.
• Monitor activation turnaround times and eliminate bottlenecks across provisioning workflows.
• Ensure seamless coordination between Sales, Solutions, Technology, and Finance during delivery.
• Track order fallout, rejection rates, and rework drivers to improve first time-right activation.
• Drive continuous improvement of order-to-cash cycle time to accelerate revenue realization.

Service Activation & Delivery Governance

• Coordinate cross-functional delivery of complex ICT, cloud, cybersecurity, IoT, and managed service solutions.
• Oversee implementation timelines for enterprise and public sector contracts.
• Ensure deployment readiness through structured project and delivery alignment forums.
• Validate solution scope adherence before go-live.
• Monitor delivery performance against contracted milestones.
• Escalate risks proactively where delivery timelines or scope are at risk.

SLA Management & Service Reliability

• Own SLA governance across enterprise portfolio, ensuring uptime, availability, and performance compliance.
• Track service reliability metrics across connectivity, cloud, and managed services.
• Drive structured performance reviews with Technology and support teams.
• Identify recurring failure patterns and lead root cause elimination initiatives.
• Implement preventive maintenance and reliability enhancement programs.
• Protect enterprise revenue by minimizing SLA penalties and service credits.

Escalation & Incident Governance

• Establish tiered escalation frameworks for high-severity enterprise incidents.
• Lead crisis response coordination across technical and support teams.
• Ensure transparent and timely communication with enterprise and public sector clients during outages.
• Oversee post-incident reviews and corrective action tracking.
• Maintain incident trend dashboards to identify systemic issues.
• Reduce mean time to resolve (MTTR) across enterprise support channels.

Risk Control

• Own the Enterprise Operational Risk Framework: Define, implement, and continuously improve policies, control standards, and risk appetite; ensure robust RCSA, KRIs/KCIs, and control testing across all operational domains.
• Strengthen First Line Controls & Assurance by embedding preventive/detective controls in core processes and control remediation with clear owners and timelines.
• Oversee incident reporting, root cause analysis, and loss event capture; close the loop with corrective/preventive actions and governance that reduces repeat incidents and operational losses.
• Implement due diligence and ongoing monitoring for vendors/partners; integrate risk sign offs into projects, system changes, and product launches (e.g., change risk, data/privacy, cyber adjacent operational controls).
• Maintain tested business continuity and disaster recovery plans; ensure adherence to regulatory/ISO standards; provide clear risk dashboards to EXCO/Board and drive culture of control excellence.

Business Continuity

• Own and govern the Enterprise Business Continuity Framework, ensuring policies, standards, and resilience requirements are embedded across all operational units and critical enterprise processes.
• Lead Business Impact Analyses (BIA) to identify critical functions, recovery priorities, resource dependencies, and acceptable downtime thresholds across the enterprise value chain.
• Ensure robust and tested Business Continuity Plans (BCP) for all high risk functions, including crisis management protocols, communication plans, recovery strategies, and alternate site readiness.
• Drive end to end resilience testing, including simulation exercises, disaster recovery drills, and post exercise remediation with measurable improvements in readiness and recovery time.
• Provide reporting and assurance, using resilience dashboards, risk indicators, and compliance scorecards to inform leadership and ensure regulatory/ISO adherence.

Retention Care

• Own the end to end retention strategy for enterprise clients, ensuring proactive engagement, contract management and value based interventions to minimise churn.
• Establish proactive risk management mechanisms, using insights, early warning indicators, usage trends, and sentiment analytics to identify at risk accounts and trigger timely retention actions.
• Drive high touch account lifecycle management, ensuring seamless onboarding, service quality, issue resolution, and continuous value extraction to strengthen loyalty.
• Coordinate cross functional retention squads (Sales, Service Operations, Networks, Billing, Finance) to resolve systemic pain points, service failures, or commercial blockers impacting customer experience.
• Improve retention performance and NPS, using structured governance, dashboards, root cause elimination, and customer back initiatives to secure long term relationships and revenue continuity.

Process Simplification & Automation

• Define Enterprise Automation roadmap that will guide future investment
• Identify manual and fragmented enterprise processes and drive simplification initiatives.
• Lead automation programs across provisioning, ticketing, and service assurance workflows.
• Embed digital tools for order tracking, customer visibility, and operational reporting.
• Reduce operational cycle times through workflow redesign.
• Improve cost-to-serve metrics through structured operational efficiencies.
• Drive adoption of enterprise self-service portals and automation-enabled support.

Customer Support & Service Experience

• Oversee enterprise-grade support models aligned to customer tiering frameworks.
• Institutionalize proactive service management for strategic accounts.
• Monitor enterprise jNPS and customer satisfaction metrics.
• Ensure structured Quarterly Service Reviews for high-value clients.
• Partner with Sales to drive retention through superior service experience.
• Embed continuous feedback loops to improve post-sale customer engagement.

Billing Readiness & Revenue Realization

• Partner with Finance to ensure accurate billing configuration and readiness at activation.
• Monitor billing accuracy and dispute rates across enterprise portfolio.
• Reduce billing-related escalations and revenue leakage.
• Track revenue realization timelines from activation to first invoice.
• Ensure compliance with contractual pricing and billing terms.
• Improve Days Sales Outstanding (DSO) through structured dispute and billing governance.

Commercial Operation

• Deliver Enterprise Business excellence all Enterprise Sectors
• Strengthen Pricing Governance, Margin Discipline & Value Realization
• Enable Data Driven Revenue Growth Across Enterprise, SME & Public Sector
• Build Scalable, Digitized & Efficient Commercial Operations
• Strengthen Customer Centricity & Sector Specific operation Support

Enable Operational Efficiency & Scalability

• Strengthen Governance, Risk & Compliance in Commercial Practices
• Enhance Partner & Ecosystem Commercial Performance
• Elevate Customer Value Delivery Across All Segments
• Accelerate Digital Transformation of Commercial Systems & Tools

Bid Management

• Lead end to end bid governance, ensuring all enterprise bids are commercially viable, compliant, and aligned to organisational strategy, risk thresholds, and profitability expectations.
• Oversee the development of bid responses, coordinating cross functional inputs (Sales, Finance, Legal, Technology, Supply Chain) to produce compelling and competitive proposals.
• Establish and enforce bid management frameworks, approval matrices, pricing governance, and quality standards to improve bid consistency and reduce commercial and contractual exposure.
• Drive rigorous opportunity qualification, bid/no bid decisions, and pursuit strategies using data driven analysis of feasibility, risk, resource requirements, and competitive positioning.
• Ensure timely submission of bids by managing bid timelines, resources, documentation, and stakeholder engagement to meet customer and regulatory requirements.
• Monitor bid performance, win/loss trends, pricing patterns, and customer insights to continuously improve bid strategies, enhance win rates, and strengthen commercial effectiveness.

Leadership & Talent Development

• Coach, mentor, and empower the leadership team to drive strategic excellence, collaboration, and disruptive thinking.
• Drive diversity, inclusion, and leadership bench strength, ensuring succession readiness for pivotal roles within the function.
• Build critical capabilities through targeted hiring and continuous learning programs.
• Institutionalize a functional Academy – develop playbooks, methodologies, and training for execution, and digital-first innovation models.
• Embed OKRs and a performance-driven culture, aligning incentives to strategic impact, and innovation.
• Champion cross-functional collaboration across Safaricom to ensure integrated delivery of products.
• Lead change management for major shifts (new operating models, and innovation platforms) with clear narratives, stakeholder engagement, and adoption tracking.
• Foster a culture of agility and experimentation, encouraging teams to pilot emerging technologies, new business models, and disruptive solutions.
• Model ethical leadership and values, reinforcing integrity, transparency, and responsible innovation in all strategic decisions.
• Ensure governance and compliance in all initiatives, safeguarding organizational reputation and stakeholder trust.
• Champion adoption of emerging technologies (AI, IoT, cloud, blockchain) to enable disruptive innovation and digital transformation.

Qualifications

• Must have technical / professional qualifications:
•  Bachelor’s degree in Telecommunications Engineering, Electrical Engineering, ICT, Computer Science, Business Administration, Operations Management, or a related field from a recognized institution
• Master’s degree in Business Administration (MBA), Operations Management, Telecommunications Management, or Strategic Management is required
• Minimum of 10–12 years’ progressive experience in enterprise service delivery, telecom operations, ICT operations, managed services, or large-scale customer operations within a regulated technology environment
• Demonstrated experience managing end-to-end order-to-cash processes including provisioning, activation, billing readiness, and service assurance
• Strong understanding of enterprise ICT environments including connectivity, cloud, cybersecurity, IoT, managed services, and complex multi-vendor solutions
• Proven experience in SLA governance, service management frameworks, and enterprise-grade incident management processes
• Certification in IT Service Management frameworks such as ITIL (v3 or v4) is required
• Project management certification such as PMP, PRINCE2, or equivalent is required or strongly preferred
• Demonstrated experience in operational process design, automation initiatives, and workflow optimization within large-scale organizations
• Strong knowledge of telecom network architecture and service assurance systems sufficient to coordinate effectively with Technology and Network teams
• Proven experience working in highly matrixed environments collaborating with Sales, Finance, Risk, Legal, and Technology functions
• Demonstrated capability in managing high-severity customer escalations and crisis response coordination
• Strong analytical capability with proficiency in CRM systems, order management platforms, billing systems, and operational performance dashboards
• Experience embedding operational risk controls, compliance frameworks, and audit readiness processes within enterprise operations
• Demonstrated commitment to integrity, regulatory compliance, and responsible operational governance aligned to Safaricom’s Code of Conduct

Responsibilities
Key accountabilities and decision ownership:

Data Centres

• Lead the overall strategy, design, and evolution of enterprise and edge data centres to ensure high availability, resilience, and operational excellence.
• Oversee capacity planning, infrastructure scalability, and lifecycle management across all data centre environments.
• Implement energy efficient and sustainable data centre architectures aligned to global best practice.
• Drive automation, observability, and predictive maintenance to minimise downtime and improve reliability.
• Ensure compliance to regulatory, security, and governance requirements across all hosting environments.
• Manage vendor and colocation partner performance against SLAs and operational KPIs.
• Champion infrastructure modernization including hybrid cloud, virtualization, and software defined infrastructure.
• Own disaster recovery strategy, business continuity readiness, and multi site redundancy plans.

Applications

• Provide strategic direction for enterprise applications, ensuring alignment to business needs and digital transformation initiatives.
• Oversee application lifecycle management, modernization, API enablement, and migration to cloud native architectures.
• Ensure application reliability, performance tuning, and continuous improvement across critical systems.
• Drive adoption of microservices, DevSecOps, CI/CD, and automation across engineering teams.
• Govern application security, access controls, compliance, and secure coding standards.
• Lead rationalization and consolidation initiatives to eliminate technical debt and reduce cost.
• Partner with business units to co create digital products that improve customer and employee experience.
• Ensure robust system integration, interoperability, and data flow across the enterprise stack.

Marketplace

• Lead the development of a scalable cloud marketplace offering digital services, APIs, SaaS, and partner solutions.
• Define product portfolio, pricing models, and go to market strategy for marketplace offerings.
• Ensure seamless onboarding, certification, and governance of third party solutions on the marketplace.
• Build a robust API ecosystem enabling developers and enterprises to innovate on top of the platform.
• Drive marketplace monetisation through subscription models, usage based billing, and cross sell opportunities.
• Ensure security, compliance, and data privacy across marketplace transactions and integrations.
• Establish operational processes for marketplace support, SLAs, and service assurance.
• Work with marketing and commercial teams to position the marketplace as a leading digital platform for enterprises.

Cloud Strategy

• Develop and execute a multi year cloud strategy covering hybrid, private, and public cloud models.
• Lead cloud transformation initiatives, including infrastructure migration, application modernisation, and cloud native adoption.
• Define cloud governance frameworks covering cost, performance, security, architecture, and compliance.
• Optimize cloud spend through FinOps practices, automation, and predictive capacity management.
• Oversee cloud platform engineering, ensuring reliability, observability, and scalability.
• Drive adoption of containerization, serverless computing, AI/ML platforms, and distributed cloud solutions.
• Partner with business units to accelerate digital product delivery using cloud capabilities.
• Ensure all cloud implementations meet regulatory, cybersecurity, and data sovereignty requirements.

Security

• Provide executive leadership for enterprise security strategy, architecture, and operations.
• Oversee cyber defence, threat intelligence, SOC operations, vulnerability management, and response readiness.
• Implement zero trust frameworks, identity and access management, and secure network segmentation.
• Ensure compliance with legal, regulatory, and industry security standards.
• Drive continuous improvement in security posture through automation, analytics, and AI powered detection.
• Oversee security of cloud platforms, applications, APIs, and data flows across the enterprise.
• Lead employee awareness, secure by design culture, and engineering security practices.
• Manage third party risk, vendor security assessments, and supply chain security.

Partnerships

• Build and manage strategic partnerships with hyperscalers, cybersecurity vendors, cloud integrators, and technology providers.
• Establish co innovation models, joint GTM strategies, and ecosystem collaborations to accelerate digital transformation.
• Negotiate commercial agreements, governance models, and partnership performance metrics.
• Drive partner led solutions that enhance cloud, security, and marketplace capabilities.
• Engage in industry alliances to unlock thought leadership, funding, and technology accelerators.
• Ensure partner compliance with enterprise security, architecture, and operational standards.
• Collaborate with regulators and industry bodies to shape national digital and cloud policy.
• Foster a partner ecosystem that creates long term commercial and capability uplift.

Leadership & Talent Development

• Coach, mentor, and empower the leadership team to drive strategic excellence, collaboration, and disruptive thinking.
• Drive diversity, inclusion, and leadership bench strength, ensuring succession readiness for pivotal roles within the function.
• Build critical capabilities through targeted hiring and continuous learning programs.
• Institutionalize a functional Academy – develop playbooks, methodologies, and training for execution, and digital-first innovation models.
• Embed OKRs and a performance-driven culture, aligning incentives to strategic impact, and innovation.
• Champion cross-functional collaboration across Safaricom to ensure integrated delivery of products.
• Lead change management for major shifts (new operating models, and innovation platforms) with clear narratives, stakeholder engagement, and adoption tracking.
• Foster a culture of agility and experimentation, encouraging teams to pilot emerging technologies, new business models, and disruptive solutions.
• Model ethical leadership and values, reinforcing integrity, transparency, and responsible innovation in all strategic decisions.
• Ensure governance and compliance in all initiatives, safeguarding organizational reputation and stakeholder trust.
• Champion adoption of emerging technologies (AI, IoT, cloud, blockchain) to enable disruptive innovation and digital transformation.

Qualifications
Must have technical / professional qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Electrical/Electronic Engineering, Telecommunications, Cybersecurity, or a related technical discipline, with strong foundational knowledge of ICT infrastructure, cloud technologies, and digital systems.
• Master’s degree in ICT Management, Cloud Computing, Cybersecurity, Engineering Management, Digital Transformation, or an MBA with a strong technology focus, demonstrating advanced capability in leading large scale technology environments will be an added advantage
• Minimum of 12–15 years’ progressive leadership experience in ICT operations, cloud engineering, IoT ecosystems, digital platforms, cybersecurity, enterprise architecture, and large scale infrastructure transformation within telecoms, technology, financial services, or other highly regulated industries.
• Proven experience architecting and managing hybrid, private, and multi cloud environments (e.g., AWS, Azure, GCP), including cloud migration, cloud native modernization, containerization (Kubernetes), DevSecOps, and enterprise cloud governance frameworks.
• Extensive experience deploying and operating large scale IoT platforms, including device management, connectivity technologies (NB IoT, LTE M, 5G), IoT security, data ingestion pipelines, edge computing, digital twins, and integration with enterprise systems and APIs.
• Demonstrated leadership of enterprise grade ICT infrastructure, including data centres, networks, storage, compute, virtualization, systems integration, disaster recovery, and high availability architectures supporting mission critical operations.
• Advanced cybersecurity expertise, including zero trust security models, identity & access management (IAM), SOC operations, vulnerability management, regulatory compliance, cloud security, incident response, and governance of third party security posture.
• Strong background in enterprise architecture and technology strategy, with the ability to link ICT, cloud, and IoT capabilities to business needs, drive digital transformation, optimize cost-to-serve, and lead end to end technical roadmaps.
• Strong commercial, financial, and analytical acumen, including cloud cost optimization (FinOps), technology investment analysis, vendor/partner management, large-scale CAPEX/OPEX planning, and building performance frameworks (KPIs, SLAs, SLOs).
• Relevant professional certifications such as AWS/Azure/GCP Architect, CCSP, CISSP, CISM, TOGAF, ITIL, PMP, or IoT specific certifications—demonstrating mastery of cloud architecture, cybersecurity, ICT management, and digital infrastructure leadership

Responsibilities
Key accountabilities and decision ownership:

Wholesale Revenue Growth & Portfolio Optimization

• Deliver annual revenue and gross margin targets across interconnect, roaming, capacity, and international voice/data streams.
• Develop multi-year wholesale growth plans aligned to traffic trends, network evolution, and competitive dynamics.
• Optimize revenue mix across inbound and outbound traffic to maximize margin contribution.
• Identify new wholesale monetization opportunities including infrastructure sharing and cross-border capacity sales.
• Drive traffic growth strategies leveraging bilateral and multilateral carrier agreements.
• Monitor performance against budget and implement corrective actions to protect profitability.

Carrier Partnership Strategy & Relationship Management

• Develop and manage strategic relationships with domestic and international carrier partners.
• Negotiate bilateral agreements covering roaming, interconnect, and international traffic exchange.
• Conduct regular business reviews with key carrier partners to align commercial performance and traffic targets.
• Identify partnership expansion opportunities across regional and global markets.
• Manage partner performance scorecards including revenue realization and settlement accuracy.
• Safeguard long-term partnership sustainability through transparent governance and dispute resolution mechanisms.

Interconnect & Roaming Governance

• Oversee interconnect frameworks ensuring regulatory compliance and financial integrity.
• Manage roaming agreements including pricing, clearing, and settlement structures.
• Ensure accurate traffic measurement, rating, and reconciliation processes.
• Monitor inbound and outbound roaming performance and margin contribution.
• Lead dispute management processes with domestic and international operators.
• Continuously optimize interconnect pricing structures aligned to regulatory guardrails.

International Voice & Data Monetization

• Develop competitive routing strategies to maximize international voice margins.
• Negotiate international termination and transit rates to protect cost position.
• Monitor traffic flows to detect fraud, leakage, or routing inefficiencies.
• Optimize international data capacity utilization and cross-border bandwidth sales.
• Partner with Technology teams to align network capacity planning with commercial demand forecasts.
• Drive margin improvement initiatives through cost optimization and traffic rebalancing.

Capacity & Infrastructure Commercialization

• Monetize fiber, subsea cable, and infrastructure capacity through structured commercial agreements.
• Develop capacity pricing models aligned to market demand and competitive benchmarks.
• Partner with Technology to forecast infrastructure expansion opportunities.
• Lead infrastructure-sharing agreements and related commercial negotiations.
• Monitor utilization rates and drive initiatives to improve asset yield.
• Evaluate new infrastructure investment opportunities from a wholesale commercial perspective.

Regulatory & Compliance Oversight (In Collaboration with Corporate & External Affairs)

• Ensure adherence to national and international telecom regulations governing interconnect and roaming.
• Maintain compliance with cross-border settlement standards and industry clearing frameworks.
• Partner with External Affairs to monitor regulatory changes impacting wholesale economics.
• Ensure alignment with competition law and anti-trust provisions in carrier agreements.
• Support audit processes related to wholesale settlements and traffic reporting.
• Embed risk mitigation frameworks for regulatory and contractual exposure.

Financial Settlement & Risk Governance

• Oversee traffic billing, reconciliation, and settlement accuracy across all wholesale streams.
• Monitor and reduce revenue leakage risks through structured controls.
• Partner with Finance to ensure timely settlement of receivables and payables.
• Improve Days Sales Outstanding (DSO) for wholesale receivables.
• Conduct periodic margin and profitability analysis for wholesale portfolio.
• Maintain a wholesale risk register covering financial, regulatory, and operational risks

Leadership & Talent Development

• Coach, mentor, and empower the leadership team to drive strategic excellence, collaboration, and disruptive thinking.
• Drive diversity, inclusion, and leadership bench strength, ensuring succession readiness for pivotal roles within the function.
• Build critical capabilities through targeted hiring and continuous learning programs.
• Institutionalize a functional Academy – develop playbooks, methodologies, and training for execution, and digital-first innovation models.
• Embed OKRs and a performance-driven culture, aligning incentives to strategic impact, and innovation.
• Champion cross-functional collaboration across Safaricom to ensure integrated delivery of products.
• Lead change management for major shifts (new operating models, and innovation platforms) with clear narratives, stakeholder engagement, and adoption tracking.
• Foster a culture of agility and experimentation, encouraging teams to pilot emerging technologies, new business models, and disruptive solutions.
• Model ethical leadership and values, reinforcing integrity, transparency, and responsible innovation in all strategic decisions.
• Ensure governance and compliance in all initiatives, safeguarding organizational reputation and stakeholder trust.
• Champion adoption of emerging technologies (AI, IoT, cloud, blockchain) to enable disruptive innovation and digital transformation.

Qualifications
Must have technical / professional qualifications:

• Bachelor’s degree in Telecommunications Engineering, Electrical Engineering, ICT, Computer Science, Business Administration, Economics, or a related field from a recognized institution
• Master’s degree in Business Administration (MBA), Telecommunications Management, Finance, or Strategic Management is an added advantage
• Minimum of 10–12 years’ progressive experience in wholesale telecommunications, carrier business, interconnect, roaming, or international voice and data operations within a telecom or ICT environment
• Demonstrated experience managing wholesale and carrier revenue streams including interconnect, roaming, capacity, international voice, and international data services
• Strong commercial acumen with proven experience in bilateral carrier negotiations, pricing frameworks, settlement governance, and margin optimization
• Proven experience in managing cross-border carrier partnerships and international traffic routing strategies
• Strong understanding of telecommunications regulatory frameworks, interconnect
• obligations, roaming standards, and competition law within regulated markets
• Demonstrated experience in traffic billing, reconciliation processes, settlement systems, and revenue assurance controls
• Professional certification in telecommunications, project management, or commercial management such as PMP, PRINCE2, ITIL, or equivalent will be an added advantage
• Strong knowledge of telecom network architecture, international routing models, subsea capacity commercialization, and infrastructure sharing frameworks
• Experience working in highly matrixed environments collaborating with Network/Technology, Finance, Risk, Regulatory & External Affairs, and Legal teams
• Proven ability to embed financial controls, compliance frameworks, and risk mitigation mechanisms in wholesale operations
• Strong analytical capability with proficiency in financial modeling, traffic analytics tools, settlement platforms, and enterprise reporting systems
• Member in good standing of a recognized professional body relevant to telecommunications, engineering, or commercial leadership
• Demonstrated commitment to integrity, regulatory compliance, and responsible commercial conduct in alignment with Safaricom’s Code of Conduct and industry standards

Responsibilities
Key accountabilities and decision ownership:

Enterprise Solutions Portfolio Architecture

• Define and maintain the end-to-end enterprise solutions portfolio across connectivity, Payments, Fixed, Mobile, Fixed Voice, VAS
• Establish clear solution taxonomy, bundling logic, and modular architecture standards.
• Develop standardized solution blueprints and reference architectures for enterprise and public sector segments.
• Ensure portfolio alignment to enterprise strategy, vertical priorities, and growth ambitions.
• Conduct periodic portfolio reviews to assess performance, scalability, and market relevance.
• Retire, refresh, or scale solutions based on lifecycle maturity and commercial performance

Convergence & Integrated Proposition Design

• Lead convergence across fixed, mobile, cloud, security, and fintech propositions into unified enterprise-grade bundles.
• Eliminate product silos by aligning cross-platform integration frameworks.
• Drive cross-sell enablement through standardized bundled offerings.
• Develop integrated value propositions tailored to Large Enterprise, SME, and Public Sector needs.
• Monitor solution attach rates and convergence performance metrics.
• Strengthen internal alignment to ensure seamless integration between commercial and technical domains.

Industry-Aligned Solution Development

• Translate vertical industry requirements into sector-ready solution architectures.
• Design compliance-aligned solution frameworks for Government, BFSI, Health, Manufacturing, and Transport.
• Partner with Sales to incorporate industry insights into solution design.
• Develop sector reference use cases and case studies.
• Align ecosystem partnerships to industry-specific requirements.
• Monitor vertical performance and refine solution positioning accordingly.

Commercial Viability & Lifecycle Governance

• Validate financial viability of enterprise solutions in partnership with Commercial Excellence and Finance.
• Define pricing frameworks and margin expectations for new solution launches.
• Govern go-to-market readiness reviews prior to commercial launch.
• Monitor solution revenue contribution and profitability performance.
• Ensure clear ownership of roadmap evolution and enhancement prioritization.
• Embed structured launch, scale, and retirement processes within portfolio governance.

Solution Standardization & Reusability

• Reduce bespoke solution dependency by building modular and reusable components.
• Develop standardized templates for common enterprise and public sector use cases.
• Drive replication of successful solution patterns across industries and segments.
• Monitor percentage of standardized versus customized solutions delivered.
• Improve implementation efficiency through documented solution playbooks.
• Enhance scalability by embedding automation and integration-ready components.

Technical Architecture & Cross-Functional Alignment

• Partner with Technology (TES) to ensure solution feasibility, scalability, and roadmap alignment.
• Validate integration requirements across platforms, APIs, and infrastructure layers.
• Ensure solution readiness aligns with capacity planning and network evolution.
• Coordinate with Systems Integration for complex multi-vendor solution alignment.
• Provide technical advisory support during strategic bid pursuits.
• Maintain structured documentation of enterprise solution architectures.

Innovation & Emerging Technology Integration

• Embed AI, automation, analytics, and emerging technologies into enterprise solution roadmap.
• Identify new digital infrastructure opportunities aligned to market evolution.
• Collaborate with ecosystem partners and hyperscalers to enhance solution depth.
• Monitor competitive innovation trends across ICT and digital markets.
• Drive experimentation pilots for next-generation enterprise propositions.
• Ensure Safaricom’s enterprise portfolio remains future-ready and differentiated.

Leadership & Talent Development

• Coach, mentor, and empower the leadership team to drive strategic excellence, collaboration, and disruptive thinking.
• Drive diversity, inclusion, and leadership bench strength, ensuring succession readiness for pivotal roles within the function.
• Build critical capabilities through targeted hiring and continuous learning programs.
• Institutionalize a functional Academy – develop playbooks, methodologies, and training for execution, and digital-first innovation models.
• Embed OKRs and a performance-driven culture, aligning incentives to strategic impact, and innovation.
• Champion cross-functional collaboration across Safaricom to ensure integrated delivery of products.
• Lead change management for major shifts (new operating models, and innovation platforms) with clear narratives, stakeholder engagement, and adoption tracking.
• Foster a culture of agility and experimentation, encouraging teams to pilot emerging technologies, new business models, and disruptive solutions.
• Model ethical leadership and values, reinforcing integrity, transparency, and responsible innovation in all strategic decisions.
• Ensure governance and compliance in all initiatives, safeguarding organizational reputation and stakeholder trust.
• Champion adoption of emerging technologies (AI, IoT, cloud, blockchain) to enable disruptive innovation and digital transformation.

Qualifications
Must have technical / professional qualifications:

• Bachelor’s degree in Business, Economics Telecommunications, Computer Science, Information Technology, Business Information Systems, or a related technical field from a recognized institution
• Master’s degree in Business Administration (MBA), Technology Management, Digital Transformation, Strategy, or a related discipline is an added advantage
• Minimum of 10–12 years’ progressive experience in enterprise solution design, ICT product management, solution architecture, digital platforms, or technology consulting within telecommunications, ICT, cloud, or fintech environments
• Demonstrated experience designing and managing converged enterprise solutions spanning connectivity, cloud,  IoT, and digital platforms
• Strong understanding of enterprise ICT architectures, API ecosystems, cloud-native frameworks, DevSecOps principles, and systems integration models
• Proven experience translating industry vertical requirements into scalable, commercially viable solution architectures
• Demonstrated experience working in matrixed environments collaborating with Sales, Technology, Finance, Risk, and Operations functions
• Experience in product lifecycle management, including solution launch governance, roadmap planning, and retirement processes
• Certification in cloud technologies (e.g., AWS, Azure, Google Cloud), enterprise architecture (e.g., TOGAF), or cybersecurity frameworks will be an added advantage
• Certification in project or program management such as PMP, PRINCE2, or equivalent is preferred
• Strong commercial acumen with demonstrated ability to assess solution profitability, pricing frameworks, and margin impact
• Experience partnering with hyperscalers, OEMs, system integrators, and technology ecosystem partners
• Strong analytical capability with proficiency in solution modeling tools, enterprise reporting platforms, and portfolio performance dashboards
• Demonstrated commitment to innovation, responsible technology deployment, and adherence to Safaricom’s Code of Conduct and regulatory standards