Role Purpose

The HR Officer will support the Human Resources Department in ensuring smooth recruitment coordination, accurate HR documentation, and timely data entry across HR systems. The role is designed to provide operational support across recruitment administration, onboarding coordination, staff file management, and HR data quality processes.

The ideal candidate is organized, detail-oriented, proactive, and interested in building a career within Human Resources and Talent Acquisition.

Key Responsibilities

Recruitment Coordination

• Support recruitment administration and filing processes
• Interview scheduling and coordination between candidates, hiring managers, and interview panels
• Prepare and share interview confirmations, calendar invites and relevant interview documentation
• Support candidate communication throughout the recruitment process
• Maintain recruitment trackers and ensure recruitment data is updated accurately and on time
• Facilitate job posting across internal and external platforms
• Coordinate candidate documentation during recruitment and onboarding stages
• Support with onboarding coordination and new hire documentation
• Support recruitment administration and filing processes

HR Data Integrity & Documentation

• Support digitization and clean-up of HR records where required
• Support in organizing, updating, and maintaining employee files and HR documentation
• Ensure staff records are complete, accurate, and properly filed in line with the existing standards
• Data entry and updates within HR systems and databases
• Conduct basic data quality checks to identify missing or inconsistent employee information

Reporting & Administrative Support

• Support preparation of basic HR and recruitment reports
• Assist in tracking recruitment metrics and onboarding progress
• Provide general administrative support to the HR colleagues and other Bank employees as required
• Engagement with Background check vendors

Customers of this Position

• All departments

Qualifications & Experience

• Bachelor’s degree in Human Resources or Business Administration
• CHRP or a Higher Diploma in Human Resource Management
• Previous experience in Human Resources Management, preferably in Talent Acquisition and HR Services, will be an added advantage
• Demonstrated interest in Human Resources and Talent Acquisition

Skills & Competencies

• Strong attention to detail and accuracy
• Good organizational and time management skills
• Ability to manage multiple tasks and deadlines
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite, especially Excel and Outlook
• Ability to handle confidential information professionally
• Proactive attitude and willingness to learn
• Comfortable working with systems, trackers, and data

Job Purpose

This role is focused on driving insurance sales, business development, and customer retention through the bank’s bancassurance channel. The position is responsible for increasing insurance penetration among the bank’s customer base by identifying new business opportunities, cross-selling insurance solutions, and implementing sales initiatives that support revenue growth. Working closely with bank staff and key stakeholders, the role also involves strengthening customer relationships, improving retention through tailored insurance solutions and exceptional service, monitoring sales performance, and ensuring compliance with regulatory standards and company policies.

This is a fixed-term contract role, renewable based on performance. It offers a fixed monthly retainer complemented by a performance-based commission structure, providing a stable income while rewarding strong sales performance, business development, and customer retention.

We are looking to post successful applicants in the following locations: Nairobi, Mombasa, Kisumu

Key Responsibilities

Business Growth & Development (80%)

• Drive the sales of insurance products within bank branches/segments
• Provide customers with comprehensive insurance consultations and solutions.
• Monitor and analyze sales performance and adjust strategies accordingly
• Collaborate with management to develop and implement marketing campaigns.
• Ensure compliance with regulatory standards and company policies.
• Support the Segment/ Regional teams to ensure that insurance business is done on
• time, and through SBM Bancassurance Intermediary Limited
• Drive insurance penetration into the customers database
• Customer retention

Compliance (10%)

• Ensure all regulatory requirements are met by ensuring compliance to the insurance act and SLA’s
• Ensures review and escalation if required of Sales administrative issues.
• Responsible for compliance with business procedure manuals
• Ensuring all claims are reported, tracked and resolved as per SLA by COE
• Ensure compliance with Snap checks process and internal audit.

Business fulfillment (10%)

• Ensure all premiums are collected from all sales as per laid down procedures in accordance with the insurance Act and SLAs with partner insurers
• Zero tolerance to non-collection
• Ensure all regional/segment insurance sales are placed through the centralized Bancassurance team to avoid revenue leakage
• Manage all aspects of premium refunds raised by sales teams
• Support customers by proposing credit arrangements such as IPF, Credit card

Knowledge: Skills and Experience required for this Role

• Sales and Marketing Skills
• Strong interpersonal skills to build and maintain relationships with bank partners, agents, and customers.
• In-depth understanding of health insurance products, including coverage options, benefits, and exclusions.
• Capability to provide training and support to bank staff and agents on selling insurance products.
• Ability to adapt to changing market conditions, customer preferences, and organizational priorities.
• Customer focus.
• Ethical conduct, ensuring transparency and fairness in interactions with customers and partners.

Competencies required for this Role:

• A Diploma or Bachelor’s degree from a reputable and recognizable university
• Must have a Certificate of Proficiency in Insurance
• At least 1 year experience in Bancassurance or Insurance Sales.
• Understanding of and experience with Insurance products and processes

Job Purpose

This role is focused on driving insurance sales, business development, and customer retention through the bank’s bancassurance channel. The position is responsible for increasing insurance penetration among the bank’s customer base by identifying new business opportunities, cross-selling insurance solutions, and implementing sales initiatives that support revenue growth. Working closely with bank staff and key stakeholders, the role also involves strengthening customer relationships, improving retention through tailored insurance solutions and exceptional service, monitoring sales performance, and ensuring compliance with regulatory standards and company policies.

This is a fixed-term contract role, renewable based on performance. It offers a fixed monthly retainer complemented by a performance-based commission structure, providing a stable income while rewarding strong sales performance, business development, and customer retention.

We are looking to post successful applicants in the following locations: Nairobi, Mombasa, Kisumu

Key Responsibilities

Business Growth & Development (80%)

• Drive the sales of insurance products within bank branches/segments
• Provide customers with comprehensive insurance consultations and solutions.
• Monitor and analyze sales performance and adjust strategies accordingly
• Collaborate with management to develop and implement marketing campaigns.
• Ensure compliance with regulatory standards and company policies.
• Support the Segment/ Regional teams to ensure that insurance business is done on
• time, and through SBM Bancassurance Intermediary Limited
• Drive insurance penetration into the customers database
• Customer retention

Compliance (10%)

• Ensure all regulatory requirements are met by ensuring compliance to the insurance act and SLA’s
• Ensures review and escalation if required of Sales administrative issues.
• Responsible for compliance with business procedure manuals
• Ensuring all claims are reported, tracked and resolved as per SLA by COE
• Ensure compliance with Snap checks process and internal audit.

Business fulfillment (10%)

• Ensure all premiums are collected from all sales as per laid down procedures in accordance with the insurance Act and SLAs with partner insurers
• Zero tolerance to non-collection
• Ensure all regional/segment insurance sales are placed through the centralized Bancassurance team to avoid revenue leakage
• Manage all aspects of premium refunds raised by sales teams
• Support customers by proposing credit arrangements such as IPF, Credit card

Knowledge: Skills and Experience required for this Role

• Sales and Marketing Skills
• Strong interpersonal skills to build and maintain relationships with bank partners, agents, and customers.
• In-depth understanding of health insurance products, including coverage options, benefits, and exclusions.
• Capability to provide training and support to bank staff and agents on selling insurance products.
• Ability to adapt to changing market conditions, customer preferences, and organizational priorities.
• Customer focus.
• Ethical conduct, ensuring transparency and fairness in interactions with customers and partners.

Competencies required for this Role:

• A Diploma or Bachelor’s degree from a reputable and recognizable university
• Must have a Certificate of Proficiency in Insurance
• At least 1 year experience in Bancassurance or Insurance Sales.
• Understanding of and experience with Insurance products and processes

Job Purpose

This role is focused on driving insurance sales, business development, and customer retention through the bank’s bancassurance channel. The position is responsible for increasing insurance penetration among the bank’s customer base by identifying new business opportunities, cross-selling insurance solutions, and implementing sales initiatives that support revenue growth. Working closely with bank staff and key stakeholders, the role also involves strengthening customer relationships, improving retention through tailored insurance solutions and exceptional service, monitoring sales performance, and ensuring compliance with regulatory standards and company policies.

This is a fixed-term contract role, renewable based on performance. It offers a fixed monthly retainer complemented by a performance-based commission structure, providing a stable income while rewarding strong sales performance, business development, and customer retention.

We are looking to post successful applicants in the following locations: Nairobi, Mombasa, Kisumu

Key Responsibilities

Business Growth & Development (80%)

• Drive the sales of insurance products within bank branches/segments
• Provide customers with comprehensive insurance consultations and solutions.
• Monitor and analyze sales performance and adjust strategies accordingly
• Collaborate with management to develop and implement marketing campaigns.
• Ensure compliance with regulatory standards and company policies.
• Support the Segment/ Regional teams to ensure that insurance business is done on
• time, and through SBM Bancassurance Intermediary Limited
• Drive insurance penetration into the customers database
• Customer retention

Compliance (10%)

• Ensure all regulatory requirements are met by ensuring compliance to the insurance act and SLA’s
• Ensures review and escalation if required of Sales administrative issues.
• Responsible for compliance with business procedure manuals
• Ensuring all claims are reported, tracked and resolved as per SLA by COE
• Ensure compliance with Snap checks process and internal audit.

Business fulfillment (10%)

• Ensure all premiums are collected from all sales as per laid down procedures in accordance with the insurance Act and SLAs with partner insurers
• Zero tolerance to non-collection
• Ensure all regional/segment insurance sales are placed through the centralized Bancassurance team to avoid revenue leakage
• Manage all aspects of premium refunds raised by sales teams
• Support customers by proposing credit arrangements such as IPF, Credit card

Knowledge: Skills and Experience required for this Role

• Sales and Marketing Skills
• Strong interpersonal skills to build and maintain relationships with bank partners, agents, and customers.
• In-depth understanding of health insurance products, including coverage options, benefits, and exclusions.
• Capability to provide training and support to bank staff and agents on selling insurance products.
• Ability to adapt to changing market conditions, customer preferences, and organizational priorities.
• Customer focus.
• Ethical conduct, ensuring transparency and fairness in interactions with customers and partners.

Competencies required for this Role:

• A Diploma or Bachelor’s degree from a reputable and recognizable university
• Must have a Certificate of Proficiency in Insurance
• At least 1 year experience in Bancassurance or Insurance Sales.
• Understanding of and experience with Insurance products and processes