Description

The Simba Group, a partner of VAS Global Services, is seeking two Biometric Officers to support Visa Application Centre operations in Kenya. The Biometric Officer is responsible for the accurate and compliant collection of biometric data from visa applicants, including fingerprints and photographs, in strict adherence to international security protocols.

Key Duties & Responsibilities

• Accurate Biometric Data Collection– Capture biometric data (fingerprints, photos, etc.) with zero errors to ensure compliance with security regulations
• Turnaround Time and Process Efficiency – Maintain an optimal turnaround time for biometric collection while upholding accuracy standards
• Customer Assistance and Compliance – Guide applicants through the biometric process while ensuring adherence to international security protocols
• Equipment Handling and Maintenance –  Operate and maintain biometric equipment, ensuring functionality and accuracy at all times
• Data Security and Confidentiality – Safeguard sensitive personal data and adhere to strict security measures

Requirements

Education:

• Minimum: High School Diploma / Pursuing Graduation (Minimum 12 years of Formal Education)
• Additional: Graduate or global equivalent

Experience:

• Prior experience in handling biometric systems is preferred
• Strong focus on 100% accuracy in biometric data collection
• Ability to operate biometric equipment while assisting applicants efficiently
• Ability to work in a fast-paced environment while ensuring precision
• Ability to work in a fast-paced environment while ensuring precision

Behavioural Competencies:

• Entrepreneurship
• Quality & Service Orientation
• Teamwork & Collaboration
• Diversity Sensitivity
• Personal and Professional Development
• Delivering Results
• Communication
• Customer Service Orientation

Functional Competencies:

• Customer Service

Key Duties & Responsibilities

• Provide Level-1 on-site IT support to visa centre staff under direction of the central IT team at VAS Headquarters, covering end-user hardware, software, peripherals, and basic network connectivity issues.
• Act as on-site remote-hands for the central IT team to power-cycle, re-cable, swap, relocate, and label FortiGate firewalls, SD-WAN edge devices, switches, biometric capture units, passport scanners, access-control panels, CCTV cameras, and NVRs as instructed.
• Execute scripted or runbook-based local tasks (cabling checks, link tests, status-LED reporting, equipment photographs, physical inspections) to support central troubleshooting; make no independent changes to firewall, SD-WAN, or network configuration.
• Monitor the visa-processing systems, appointment portal, biometric workflow, internet and SD-WAN links at the centre, and report performance or outage issues to the central IT team through the approved ticketing channel within defined SLAs.
• Maintain the local IT asset inventory at the centre (tagging, location, serial numbers, condition, movement) and synchronise updates to the central asset register on the agreed cadence.
• Apply approved end-user device patches, antivirus checks, and Windows/Office updates pushed by the central team, and confirm completion through the agreed reporting mechanism.
• Support new-joiner onboarding at the centre – handover of pre-configured devices and peripherals, induction on IT acceptable-use, and basic user orientation – once accounts and devices are provisioned centrally.
• Provide first-line assistance for end-user issues with VPN, email, Microsoft 365, biometric capture, and visa-processing applications, and escalate unresolved incidents to the central IT team with complete diagnostic information.
• Coordinate with the central IT team for any change, upgrade, or third-party visit at the centre, and act as the on-site point of contact for ISP technicians, spare-parts couriers, and authorised vendor engineers.
• Comply with VAS information-security, data-protection, and acceptable-use policies, and immediately report any incident, suspected breach, unauthorised access, or tampering with biometric, CCTV, or access-control equipment to the central IT team.
• Maintain accurate local records – ticket logs, change diaries, equipment movement, visitor IT-access logs, and configuration photographs – and submit them to the central IT team on the agreed cadence.
• Provide on-the-ground support during mission, government, regulator, and internal audits, hardware refreshes, and new technology rollouts driven by the central IT team.

Requirements

Education:

• Minimum: Bachelor’s degree in IT, Computer Science, or related field

Experience:

• 2 to 4 years of experience in on-site IT support, helpdesk, or desktop engineering, preferably in a multi-site, branch-office, or public-facing service-centre environment
• Hands-on familiarity with Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive), and common end-user business applications
• Working knowledge of LAN/WLAN cabling, switches, Wi-Fi access points, basic network troubleshooting, and end-user VPN clients; exposure to FortiGate firewalls and SD-WAN concepts is preferred
• Practical experience with peripheral and field equipment – printers, scanners, biometric capture devices (fingerprint, iris, facial), passport readers, CCTV/NVR systems, and access-control readers – at the support, swap, and replacement level
• Ability to follow written instructions, runbooks, and remote guidance from a central IT team accurately, and to document work, observations, and outcomes clearly
• Strong communication and customer-service skills, with the ability to handle non-technical end users and external visitors in a high-traffic, public-facing centre
• Ability to work under pressure during peak appointment hours and during audit, inspection, or system-rollout windows
• Willingness to work shifts, weekends, and extended hours per centre operating schedule, and to remain reachable on call for centre-impacting incidents

Key Duties & Responsibilities

• Security & Risk Management: a. Implement and maintain physical, document, and data security controls across the VAC. b. Ensure zero tolerance for passport loss, data leaks, or fraud. c. Maintain CCTV, access logs, vaults, and restricted zones. d. Secure handling procedures for passports and sensitive documents. e. Managing contracted security guards and control room staff. f. Coordination with external authorities including liaison with local police, civil defense, and embassy security teams.
• Incident & Investigation Management: a. Lead investigations into security breaches, misconduct, or operational risks. b. Ensure all incidents are reported within 24 hours and corrective actions are completed. c. Maintain evidence, logs, and compliance documentation. d. Conducting periodic security risk assessments & vulnerability analysis. e. Business Continuity Plan (BCP) for security incidents and Crisis coordination with management.
• Compliance & Audit: a. Ensure readiness, internal, ISO, and mystery audits. b. Enforce compliance with GDPR, data privacy, and embassy security protocols. c. Provide monthly security performance reports and audit findings tracking.
• Training & Awareness: a. Conduct security training, drills, and certifications for all staff. b. Promote a security-first culture across the organization. c. Developing and updating security SOPs and policy enforcement and disciplinary recommendations.

Requirements

Education:

• Minimum: A degree in Security Management, Criminal Justice, IT Security, or Risk Management

Experience:

• 5-8 years in security, compliance, or risk management
• Experience in visa centres, BPO, banking, government services, or high-security environments
• Exposure to ISO, GDPR, or embassy security frameworks preferred

Key Duties & Responsibilities

• Financial Accuracy and Compliance: a. Ensure precise financial records, zero reconciliation errors and adhere to accounting standards.
• Refund Processing and Financial Operations: a. Ensure timely refund processing and other financial transactions to maintain service efficiency.
• Audit Readiness and Reporting: a. Ensure all financial records are audit-ready and provide clear reporting on financial health. b. Provide daily financial reports to the Visa Center Manager. c. Liaise and work with the Centralized Financial Team.
• Process Improvement and Risk Mitigation: a. Identify and implement enhancements to accounting workflows to improve accuracy and efficiency

Requirements

Education:

• Minimum: A degree in Accounting, Finance, or a related field is required
• CPA/CMA certification preferred

Experience:

• 4-5 years in accounts, finance, or audit
• Solid background in managing accounting processes
• Ability to develop financial projections and support decision making
• Experience in working across departments
• Analytical and problem-solving skills
• Proficient with MS and other accounting tools

Knowledge & Key Skills:

• Cash & revenue reconciliation
• Payroll processing & incentive calculations
• VAT & statutory compliance
• Audit readiness & financial controls
• Analytical and problem-solving skills
• Proficient with MS and other accounting tools