Customer Prospecting, Acquisition & Market Expansion

• First-hand knowledge of and network building skills specifically for the markets of the counties of Kiambu, Kirinyaga, Nyeri, Embu, Meru, Isiolo, Laikipia, Muranga, Tharaka-Nithi (herein termed as Central Kenya)
• Prospect and Acquire Key Customer partners in our B2B channel in line with the requirements of growth of our Expansion business units as well as our turnaround business units
• Actively execute the acquisition of the prospects as per the targets

Relationship Management

• Build and maintain long relationship with the Customer to generate trust
• Market and story tell our brands and products and services – existing and new

Customer Prospecting, Acquisition & Market Expansion

• First-hand knowledge of and network-building skills specifically for the markets of the counties of Kiambu, Kirinyaga, Nyeri, Embu, Meru, Isiolo, Laikipia, Muranga, Tharaka-Nithi (herein termed as Central Kenya)
• Prospect and Acquire Key Customer partners in our B2B channel in line with the requirements of growth of our Expansion business units as well as our turnaround business units
• Actively execute the acquisition of the prospects as per the targets

Relationship Management

• Build and maintain long relationship with the Customer to generate trust
• Market and story tell our brands and products and services – existing and new
• Keep the customer engaged actively via virtual & in person client engagement

Customer-wise Sales Growth & Forward Planning

• Managing primary wholesalers, importers and agents
• Monitor key accounts performance and drive business optimization and growth in range, variety and frequency

Order Processing & Fulfilment Planning

• Timely order placement into the system
• Timely, collaborative communication with the relevant Teams
• Proactive sharing of information with the customer
• Develop and execute fulfilment plans with the customers

Market Insights & Learnings

• Actively and dynamically know our consumers, customers, markets, competitors, opportunities
• Learn from behaviors of customers/consumers to understand them better
• Provide the Company with marketing/sales intelligence to drive market leadership
• Have a good understanding and leveraging on local culture
• Understand the customers business, their clients, the challenges, the pain points, and the areas of growth

Differentiation & Innovation Commercialization

• Actively innovate offerings through in-depth and extensive customer and consumer driven insights
• Proactively drive new offerings in the market execute commercialization

Drive Universe Depth & Spread in Markets

• Execute sales and distribution plan for all business units in the focus regions as per this JD
• Drive sustainability through the spread of multiple universe offerings in core markets and through key customers

Brand Positioning & Buyer Experience

• Deeply understand and drive our Brands products & services in the market
• Proactively engage with customers on brands and products all the time

Key Deliverables

Sales Growth

• Achieve year round active business activity in the markets of Central Kenya
• Drive Growth of 20% YoY for next 3 years for our Expansion business units
• Drive Growth of 10% YoY for next 3 years for our Turnaround business units

Customer Acquisition & Market Expansion

• Establish key customers across all expansion and turnaround business units
• Cultivate and develop eco systems of primary users in expansion business units to enable brand differentiation

Brand & Product Differentiation

• Drive brand awareness, loyalty, and growth through value propositions localized for the user base in each market

Sales Strategy Execution

• Drive growth to achieve a minimum of 20% YOY Growth over next 3 years across our Expansion business units
• Drive growth to achieve a minimum of 10% YOY Growth over next 3 years across our Turnaround business units

Key Customer Growth Pathways

• 40 Key Accounts Growth strategy execution with a growth path of a minimum of 35% YoY growth over the next 3 years evenly spread across Expansion business units

Key Accountabilities

• Sales Targets Achievement
• Customer Base & Acquisition Growth
• Sales Pipeline & Forecasting
• Managing Credit Risk

Competencies & Qualities

• Products, Sector & Market Knowledge
• Excellent Sales and Negotiation Skills
• High Trust Customer Relationship Builder
• Multi-Cultural & Multi-Lingual
• Results Driven
• Market Learning Led

Key Expectations Of Candidate’s Impact To The Company

• Uphold and live the Organization’s Core Values & Culture
• Understanding the Company Strategy
• Execute and Realize the Goals of the Company
• Market Focus and Commercialization Approach
• Customer Growth Driven
• Problem Solving and Team Player
• Self-Driven & Accountable

Requirements Added

• 5+ years of experience in Sales

CORE RESPONSIBILITIES

• Customer Prospecting, Acquisition & Market Expansion
• First-hand knowledge of network building, Prospecting and Acquire Key Customer partners in our B2B
• Channel in line with the requirements of growth of our Expansion business units as well as our  turnaround business units
• Actively execute the acquisition of the prospects as per the targets

Relationship Management

• Build and maintain long relationship with the Customer to generate trust
• Market and story tell our brands and products and services – existing and new
• Keep the customer engaged actively via virtual & in person client engagement
• Customer-wise Sales Growth & Forward Planning
• Managing primary wholesalers, importers and agents
• Monitor key accounts performance and drive business optimization and growth in range, variety and frequency

Order Processing & Fulfilment Planning

• Timely order placement into the system
• Timely, collaborative communication with the relevant Teams
• Proactive sharing of information with the customer
• Develop and execute fulfilment plans with the customers

Market Insights & Learnings

• Actively and dynamically know our consumers, customers, markets, competitors, opportunities
• Learn from behaviors of customers/consumers to understand them better
• Provide the Company with marketing/sales intelligence to drive market leadership
• Have a good understanding and leveraging on local culture
• Understand the customers business, their clients, the challenges, the pain points, and the areas of  growth

Differentiation & Innovation Commercialization

• Actively innovate offerings through in-depth and extensive customer and consumer driven insights
• Proactively drive new offerings in the market execute commercialization
• Drive Universe Depth & Spread in Markets
• Execute sales and distribution plan for all business units in the focus regions as per this JD
• Drive sustainability through the spread of multiple universe offerings in core markets and through key  customers

Brand Positioning & Buyer Experience

• Deeply understand and drive our Brands products & services in the market
• Proactively engage with customers on brands and products all the time

KEY DELIVERABLES
Sales Growth

• Achieve year round active business activity in the markets of Central Kenya
• Drive Growth of 20% YoY for next 3 years for our Expansion business units
• Drive Growth of 10% YoY for next 3 years for our Turnaround business units

Customer Acquisition & Market Expansion

• Establish key customers across all expansion and turnaround business units
• Cultivate and develop eco systems of primary users in expansion business units to enable brand differentiation

Brand & Product Differentiation

• Drive brand awareness, loyalty, and growth through value propositions localized for the user base ineach market

Sales Strategy Execution

• Drive growth to achieve a minimum of 20% YOY Growth over next 3 years across our Expansion business units
• Drive growth to achieve a minimum of 10% YOY Growth over next 3 years across our Turnaround business units

Key Customer Growth Pathways

• 40 Key Accounts Growth strategy execution with a growth path of a minimum of 35% YoY growth over the next 3 years evenly spread across Expansion business units

KEY DECISION MAKING

• Sales Targets Achievement
• Customer Base & Acquisition Growth
• Sales Pipeline & Forecasting
• Managing Credit Risk

KEY SKILLS & COMPETENCIES

• Products, Sector & Market Knowledge
• Excellent Sales and Negotiation Skills
• Hi Trust Customer Relationship Builder
• Multi Cultural & Multi Lingual
• Results Driven
• Market Learning Led

COMPANY EXPECTATIONS

• Uphold and live the Organization’s Core Values & Culture
• Understanding the Company Strategy
• Execute and Realize the Goals of the Company
• Market Focus and Commercialization Approach
• Customer Growth Driven
• Problem Solving and Team Player
• Self Driven & Accountable

CORE RESPONSIBILITIES

• Generate Opportunities for Growth in Local Markets through Data
• Generate actionable insights and work closely with other teams to drive growth and generate business value
• Service ad-hoc requests for information
• Ensure data consistency and confidentiality

KEY DELIVERABLES
Insights Sharing & Followups

• Share insights on a weekly basis with relevant teams as per agreed focus areas
• Follow up on actions taken and feedback
• Routine Information Sharing
• Establish a schedule for information sharing
• Share information with relevant teams as per the schedule

KEY DECISION MAKING

• Research relevant areas to focus on for data mining in line with the Company and IT Strategy and seek approval from the Team Lead – Information Systems & Business Intelligence and Head of IT & Systems
• Liaise with other teams for Routine Information Sharing and seek approval from the Team Lead -Information Systems & Business Intelligence and Head of IT & Systems

KEY SKILLS & COMPETENCIES

• Data analysis and visualization using multiple data sources
• Able to explore and apply AI for auto-generation of insights
• Good SQL knowledge
• Good communication skills and stakeholder management
• Critical thinking and problem solving

COMPANY EXPECTATIONS

• Uphold and live the Organization’s Core Values
• Upholding and driving our S&S Culture
• Understanding and implementation of the Company and IT Strategy
• To leverage in-depth insights to drive company growth and profitability in Local Market

CORE RESPONSIBILITIES
Quality Management System Oversight

• Oversee Quality Management System (QMS).
• Ensure compliance with KEBS, industry standards and other regulatory requirements.
• Conduct regular internal audits to verify adherence to QMS procedures.
• Facilitate external audits by regulatory bodies or customers.

Process Improvement and Optimization

• Identify areas for process improvement within the production cycle.
• Develop and implement corrective and preventive action plans.
• Monitor and analyze production data to identify trends and areas for enhancement.
• Collaborate with cross-functional teams to implement process optimizations.

Product Inspection and Testing

• Implement inspection and testing protocols for raw materials, in-process, and finished goods.
• Conduct regular product inspections to ensure adherence to quality standards.
• Investigate and address non-conformities, and implement corrective actions.

KEY DELIVERABLES

• Quality Audit Reports
• Timely submission of comprehensive quality audit reports.
• Recommendations for process improvements based on audit findings.
• Documentation of corrective actions taken in response to audit results.
• Monitoring of the effectiveness of implemented corrective actions.

Awareness Programs:

• Awareness of quality issues to production staff.
• Monitoring of processes to align with updated procedures and standards.

Quality Metrics Monitoring:

• Regular updates of the quality metrics to Head of Production.
• Analysis and interpretation of trends and variances in quality data.
• Action plans to address any declining performance in quality metrics.
• Documentation of successful quality initiatives and their impact on the business.

KEY DECISION MAKING

• Products manufacturing and quality testing standards setting
• Quality grading and decisions
• Reduction and control measures of undergrade and waste
• Quality assurance/control laboratory equipment’s requirement and maintenance
• Manpower planning, recruitment, motivation/welfare, discipline and release.
• Audit and certification – decides when and how to conduct internal and external audits of the quality management systems.

KEY SKILLS & COMPETENCIES

• Technical Proficiency in Quality Assurance
• Attention to detail
• Decision making
• Team management

QUALIFICATIONS

• Quality Management Expertise: Proficiency in Six Sigma, TQM principles, and other quality methodologies.
• Team Leadership Skills: Demonstrated experience in leading and motivating quality control teams for continuous improvement.
• Data Analysis Proficiency: Ability to interpret data to drive process improvement and ensure compliance.
• Result-Oriented with Relentless Commitment to Customer Success: Demonstrates a focus on achieving outcomes and a dedicated commitment to driving customer satisfaction and success.
• Industry Experience: Minimum of 10 years’ experience in quality assurance roles, preferably within textile manufacturing, with a proven track record of enhancing customer satisfaction.

COMPANY EXPECTATIONS

• Uphold and live the Organization’s Core Values
• Upholding and driving our S&S Culture
• Align production teams to S&S Strategy and OKR practice.
• To be proactive and Team Player
• Accountable for quality assurance responsibilitie