Job Description

• As a Customer Care Centre Officer, you will be responsible for: – Handling and resolving client queries and complaints across Email and Social Media channels with professionalism and efficiency
• Managing investigations (Levels 1 and 2) in accordance with established protocols and delivering high-quality service within agreed service standards whilst meeting performance targets and maintaining compliance with risk, regulatory, and operational requirements. Documenting all interactions accurately and escalating complex matters appropriately.

Qualifications

Type of Qualification: First Degree

Experience Required

• 1-2 years
• Experience in a customer service and sales role, preferably in a financial institution.
• Demonstrated experience in handling customer interactions, resolving queries, and delivering service excellence.
• Familiarity with customer relationship management systems and processes.
• At least six months of experience working in a Contact Centre environment in the financial services sector.

Additional Information

Behavioural Competencies:

• Articulating Information
• Convincing People
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Making Decisions
• Showing Composure
• Understanding People

Technical Competencies:

• Active Listening
• Difficult Calls Management
• Electronic Communications & Devices
• Inbound Phone Statistics
• Query Resolution
• Telephone Caller Handling

Job Description

• The Analyst, Investments will conduct comprehensive financial and non-financial research and reporting on prospective investments and existing issuers and counter parties, assessing investment performance potential and sustainability. Provide robust analytical data and insights to support portfolio-management strategy and investment decision-making processes. Support business development and client relationship management initiatives to drive growth within the investments division.

Qualifications

Type of Qualification: First Degree

Field of Study: Finance and Accounting, Economics, Business & Commerce or related field

• Professional/Technical Certifications – Chartered Financial Analyst (CFA)  or equivalent professional qualification. CIFA/ICIFA membership, or registration with other recognised professional bodies in investment management and financial analysis

Experience Required

• Minimum 5-7 years of professional experience in investment research, financial modelling, and securities dealing
• Demonstrated proficiency with Artificial Intelligence tools and technologies in asset management environments
• Proven track record in conducting rigorous financial and non-financial analysis to support investment decision-making

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Developing Expertise
• Examining Information
• Inviting Feedback
• Meeting Timescales
• Taking Action

Technical Competencies:

• Economic Analysis
• International Market Knowledge
• Performance Benchmarking
• Product Development
• Quantitative Analysis
• Research

Job Description

• The Production Support Engineer serves as the primary technical authority for the organization’s hybrid integration landscape, encompassing IBM MQ, DataPower, API Gateway, and the broader CP4I platform on OpenShift.
• To build, maintain, and sustain a resilient, high-performance hybrid integration landscape (IBM MQ, DataPower, API Gateway, and CP4I on OpenShift) by shifting the operational paradigm from reactive firefighting to proactive reliability. This is achieved through the rapid restoration of critical services within strict SLAs, the permanent elimination of root causes via rigorous RCA and defect remediation, and the systematic automation of operational workflows to reduce toil.

Qualifications

Type of Qualification: First Degree
Field of Study: Computer Science, Information Technology, Software Engineering, or a related technical field.

• Any of the below professional/Technical Certifications (Preferred)
• IBM Cloud Pak for Integration (CP4I) Administration
• API Gateway certifications (e.g., IBM API Connect Certified Administrator, Apigee Certified Engineer, or AWS Certified API Developer)
• IBM Certified Solution Developer – IBM MQ or IBM DataPower Gateway
• IBM Certified Administrator – IBM MQ or IBM DataPower Gateway
• DevOps-related certifications (e.g., Docker Certified Associate, Jenkins Engineer, or HashiCorp Certified: Terraform Associate)
• Certified Kubernetes Administrator (CKA)
• Red Hat Certified Specialist in OpenShift Administration (EX280) or Red Hat Certified Engineer (RHCE)

Experience Required

• 3-4 years
• Middleware & Integration Platforms: Hands-on experience administering and supporting IBM MQ and IBM DataPower Gateway in high-volume production environments.
• API Management: Proven experience managing and troubleshooting API Gateways (IBM API Connect, Apigee, or equivalent), including policy configuration, security enforcement (OAuth, JWT, mTLS), rate limiting, and developer portal administration.
• Cloud Pak for Integration (CP4I): Hands-on experience administering and supporting IBM Cloud Pak for Integration components, including platform installation, lifecycle management, and integration with underlying OpenShift infrastructure.
• Production Support: Proven track record of providing 24/7 on-call production support for mission-critical integration platforms, with demonstrated ability to diagnose and resolve incidents under pressure within stringent SLAs
• CI/CD Pipelines: Hands-on experience building and maintaining CI/CD pipelines (Jenkins, GitLab CI, Azure DevOps, or equivalent) for automated deployment of integration assets and platform configurations.
• Root Cause Analysis: Experience conducting formal Root Cause Analyses (RCAs) for major incidents, including documenting technical findings, collaborating with development teams on code fixes, and tracking remediation to closure.
• Change & Release Management: Demonstrated experience executing complex zero-downtime deployments, firmware upgrades, and emergency hotfixes in production environments, including thorough pre- and post-validation and rollback planning.
• Performance Tuning: Demonstrated experience conducting capacity planning, performance benchmarking, and tuning of middleware and API platforms to optimize throughput, latency, and resource utilization.
• Cross-functional Collaboration: Strong experience collaborating with development, infrastructure, networking, and security teams to drive end-to-end incident resolution and platform improvements.
• Disaster Recovery (DR): Proven experience designing, testing, and executing DR and failover drills to validate RTO/RPO targets.

Additional Information

Behavioural Competencies:

• Checking Things
• Documenting Facts
• Embracing Change
• Managing Tasks
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Application Support
• Availability Management
• Business Continuity and Disaster Recovery Planning
• Continuous Deployment
• Database Administration
• Network Security Monitoring
• Project Management (Project Mgmt)
• Stakeholder Management
• Testing (unit, regression, integration)
• Trouble Shooting

Job Description

• Lead and oversee the Scored Lending portfolio by managing credit risk, portfolio performance, and policy adherence within the Bank’s risk appetite. Prepare and deliver high-quality credit risk and portfolio reporting to management and governance committees. Drive data-driven decision-making through continuous monitoring of portfolio trends, risk indicators, and emerging risks to support sustainable growth.

Qualifications

Type of Qualification: First Degree
Field of Study: Statistics, Mathematics, Actuarial Science, Economics, Finance, Data Science, Banking, Accounting, Computer Science, or a related quantitative discipline.

Experience Required

• 5-7 years
• Credit Data Analytics within consumer banking.
• Experience in (preferably Digital consumer credit) data exploitation and business intelligence development and implementation
• Experience in the extraction, transformation and visualisation of data using bank approved toolsets e.g. SQL/SAS/Python/PowerBi

Additional Information

Behavioural Competencies:

• Articulating Information
• Documenting Facts
• Examining Information
• Exploring Possibilities
• Interpreting Data
• Managing Tasks
• Providing Insights
• Team Working

Technical Competencies:

• Data Management
• Evaluating Risk Management Effectiveness
• Risk Awareness
• Risk Management
• Risk Reporting
• Statistical & Mathematical Analysis