About the role:

• The Area Business Manager will manage sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as the “EasyBuy” Business unit) through a network of agents called as “Energy Officer”.
• EasyBuy technology and services allow customers to purchase units by paying for their Solar products in small instalments, thus ensuring they are highly affordable for off-grid or rural customers. The Area Business Manager is ultimately accountable for generating sales, providing timely and accurate collections, and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

What you would be expected to do:

Hire & retain Energy Officers:

• Hire, train and maintain a team of at least 40  Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable sources of energy in their areas.

Training of energy officers:

• Provide training to Energy Officers: on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully equipped and managed professionally, demonstrating integrity, ethics, and professionalism while dealing with customers.

Provide role clarity to energy officers:

• Provide complete clarity to Energy Officers related to their day-to-day tasks, sales & collections plans, routes and targets; this includes ensuring Energy Officers have a pre-arranged sales route/area to sell in, they demonstrate and sell Sun King products, and they have the confidence to present and resolve basic customer queries on the spot. They have access to the Area Business Manager in case of questions and concerns.

Daily field visits:

• Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues the energy officers face and report them to your Regional Business Manager every week. Ensure that the first five sales of each Energy Officer are made along with the Area Business Manager in the area by each Energy Officer to ensure that each Energy Officer has full grasp of the core sales and collection process.

Work with energy officers:

• Conduct joint fieldwork with a group of Energy Officers to provide sales and collection training weekly and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centres and markets to make group sales.

Exceed your sales & collections targets:

• Meet or exceed sales and collection targets established on the 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and confirmed with your Regional Business Manager.

Drive robust field sales processes:

• Review collection progress with your team daily and provide adequate training to drive better collections in your areas. This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse if the customer defaults.

Resolve customer issues:

• Provide world-class customer service to your customers regarding product delivery, training on using and making payments, installation, and after-sales warranty issues. Ensure that you work with your energy officers to establish clear expectations and processes to resolve all customer issues within 24 hours.

Review meetings with energy officers:

• Conduct weekly table meetings with Energy Officers and ensure that you have a Regional Business Manager present in those meetings to resolve any outstanding customers or Energy Officer issues. Coordinate, plan and organise the meeting to have maximum attendance and progress. Recognise outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.

You might be a strong candidate if you:

• Hold minimum of a diploma from a recognized institution preferably in sales and marketing. A degree will be an added advantage
• Have at least three years of field sales experience, preferably in FMCG, Micro-Finance, or Telecom.
• Are passionate about working with rural consumers and resolving their issues.
• Are process-oriented and able to work without supervision and manage the area.
• Have a drive for social mission to provide energy to consumers and employment to rural communities.
• Good communication skills, ability to build teams.
• Good communication skills.

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About the Role: 

The Contact Center Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

What you would be expected to do

• Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
• Receive customer queries and ensure these are resolved promptly.
• Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
• Help minimize defaults by reaching out to customers with delayed payments.
• Proactively contact dormant customers directly to resolve any pending issues.
• Building and maintaining good customer relationships regarding the diversity of the customer base.
• Report to the call center team managers issues raised from customers that need immediate actions or resolutions from the management.
• Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
• Perform any other tasks or duties that may be assigned.

You might be a strong candidate if you

• Hold a bachelor’s degree or Diploma with at least a year of job-related work experience.
• Proficiency in the Maasai language.
• Possess basic knowledge of Excel spreadsheets and data entry skills.
• Have experience in assisting customers will be of added value.
• Are open to working in a flexible and creative work environment with fast-evolving operations.
• Able to multitask while working under tight deadlines with close attention to detail.
• Always remain professional and courteous with customers.
• Have excellent verbal and written communication skills – both in English and Swahili
• Able to work in shifts.

You will be a great culture addition if you represent the below behaviors.

• Taking ownership of your work and are thorough in your execution – This is by constantly seeking to do more with less because we know that efficiency brings increased value for our consumers.
• Exhibit a spirit and strength of partnership – through prioritizing, forming strong relationships and truly knowing the needs and priorities of our colleagues and customers alike.
• Critical thinking and solving problems creatively – Innovation is at the heart of every element of our business, therefore being curious and looking for opportunities to become more efficient and better at what we do.
• Placing our customers first – by assuming great tasks in surpassing our customers’ expectations and continuously engaging ourselves to raise our standards of exceptional service.
• Prioritizing continuous growth – seeking opportunities to become more knowledgeable, more proficient and stronger.

go to method of application »

About the Role: 

The Contact Center Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

What you would be expected to do

• Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
• Receive customer queries and ensure these are resolved promptly.
• Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
• Help minimize defaults by reaching out to customers with delayed payments.
• Proactively contact dormant customers directly to resolve any pending issues.
• Building and maintaining good customer relationships regarding the diversity of the customer base.
• Report to the call center team managers issues raised from customers that need immediate actions or resolutions from the management.
• Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
• Perform any other tasks or duties that may be assigned.

You might be a strong candidate if you

• Hold a bachelor’s degree or Diploma with at least a year of job-related work experience.
• Proficiency in the Maasai language.
• Possess basic knowledge of Excel spreadsheets and data entry skills.
• Have experience in assisting customers will be of added value.
• Are open to working in a flexible and creative work environment with fast-evolving operations.
• Able to multitask while working under tight deadlines with close attention to detail.
• Always remain professional and courteous with customers.
• Have excellent verbal and written communication skills – both in English and Swahili
• Able to work in shifts.

You will be a great culture addition if you represent the below behaviors.

• Taking ownership of your work and are thorough in your execution – This is by constantly seeking to do more with less because we know that efficiency brings increased value for our consumers.
• Exhibit a spirit and strength of partnership – through prioritizing, forming strong relationships and truly knowing the needs and priorities of our colleagues and customers alike.
• Critical thinking and solving problems creatively – Innovation is at the heart of every element of our business, therefore being curious and looking for opportunities to become more efficient and better at what we do.
• Placing our customers first – by assuming great tasks in surpassing our customers’ expectations and continuously engaging ourselves to raise our standards of exceptional service.
• Prioritizing continuous growth – seeking opportunities to become more knowledgeable, more proficient and stronger.

go to method of application »

About the Role: 

The Contact Center Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

What you would be expected to do

• Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
• Receive customer queries and ensure these are resolved promptly.
• Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
• Help minimize defaults by reaching out to customers with delayed payments.
• Proactively contact dormant customers directly to resolve any pending issues.
• Building and maintaining good customer relationships regarding the diversity of the customer base.
• Report to the call center team managers issues raised from customers that need immediate actions or resolutions from the management.
• Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
• Perform any other tasks or duties that may be assigned.

You might be a strong candidate if you

• Hold a bachelor’s degree or Diploma with at least a year of job-related work experience.
• Proficiency in the Maasai language.
• Possess basic knowledge of Excel spreadsheets and data entry skills.
• Have experience in assisting customers will be of added value.
• Are open to working in a flexible and creative work environment with fast-evolving operations.
• Able to multitask while working under tight deadlines with close attention to detail.
• Always remain professional and courteous with customers.
• Have excellent verbal and written communication skills – both in English and Swahili
• Able to work in shifts.

You will be a great culture addition if you represent the below behaviors.

• Taking ownership of your work and are thorough in your execution – This is by constantly seeking to do more with less because we know that efficiency brings increased value for our consumers.
• Exhibit a spirit and strength of partnership – through prioritizing, forming strong relationships and truly knowing the needs and priorities of our colleagues and customers alike.
• Critical thinking and solving problems creatively – Innovation is at the heart of every element of our business, therefore being curious and looking for opportunities to become more efficient and better at what we do.
• Placing our customers first – by assuming great tasks in surpassing our customers’ expectations and continuously engaging ourselves to raise our standards of exceptional service.
• Prioritizing continuous growth – seeking opportunities to become more knowledgeable, more proficient and stronger.

go to method of application »

About the Role: 

The Contact Center Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

What you would be expected to do

• Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
• Receive customer queries and ensure these are resolved promptly.
• Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
• Help minimize defaults by reaching out to customers with delayed payments.
• Proactively contact dormant customers directly to resolve any pending issues.
• Building and maintaining good customer relationships regarding the diversity of the customer base.
• Report to the call center team managers issues raised from customers that need immediate actions or resolutions from the management.
• Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
• Perform any other tasks or duties that may be assigned.

You might be a strong candidate if you

• Hold a bachelor’s degree or Diploma with at least a year of job-related work experience.
• Proficiency in the Maasai language.
• Possess basic knowledge of Excel spreadsheets and data entry skills.
• Have experience in assisting customers will be of added value.
• Are open to working in a flexible and creative work environment with fast-evolving operations.
• Able to multitask while working under tight deadlines with close attention to detail.
• Always remain professional and courteous with customers.
• Have excellent verbal and written communication skills – both in English and Swahili
• Able to work in shifts.

You will be a great culture addition if you represent the below behaviors.

• Taking ownership of your work and are thorough in your execution – This is by constantly seeking to do more with less because we know that efficiency brings increased value for our consumers.
• Exhibit a spirit and strength of partnership – through prioritizing, forming strong relationships and truly knowing the needs and priorities of our colleagues and customers alike.
• Critical thinking and solving problems creatively – Innovation is at the heart of every element of our business, therefore being curious and looking for opportunities to become more efficient and better at what we do.
• Placing our customers first – by assuming great tasks in surpassing our customers’ expectations and continuously engaging ourselves to raise our standards of exceptional service.
• Prioritizing continuous growth – seeking opportunities to become more knowledgeable, more proficient and stronger.

go to method of application »

About the role:
Sun King Store Executive will ensure that the overall performance targets of the Sun King Stores in the area are met, both in terms of quality and quantity.

What you would be expected to do:

Stock Management: 

• Receive, store and issue stocks in the shops via the POS system, Angaza and any other system as advised. Single point of contact for all inventory allocated to the area headquarters
• Customer Service: Answer and offer appropriate guidance to all customers (existing, walk-in and prospective customers), ensuring they receive best in class assistance

Reporting: Prepare and submit regular and ad hoc reports on

• Stock holding – weekly
• Store management – System failures, Alarm performance, repairs, security issues etc
• Customer service – Customer complaints, warranty claims, 1st Screening reports etc.
• Products availability in the field

Asset Management: 

• Safeguard company assets to avoid losses and damage and ensure risk aversion in running the shop facilities.

Store Management: 

• Ensure the shop is presentable always – valid trading licenses, shop cleanliness, floor arrangement, product handling, OSHA audit certificates etc.

Regulatory Compliance: 

• Track and update the headquarters on any changes in regulation that affect the store operations

Sales Operations Assistance: 

• Provide maximum assistance to the sales team in stock management, sales generation, and maintaining best-in-class relationships with energy officers and team managers in the AHQ.

Budgeting and Cost Tracking: 

• Ensure all shop expenses are tracked and reported as directed.
• Any other tasks that may be assigned to you from time to time

You might be a strong candidate if you:

• Hold a Degree/ Diploma or equivalent from a recognized institution.
• Possess at least two years of experience in a similar role – preferably in a customer-facing and stock management role.
• Can clearly and straight to the point communicate fluently in both written and spoken English and Kiswahili.
• Have strong computer skills – MS Excel skill is mandatory.
• Have experience in the use of technology – smartphone and web-based applications.
• Possess a high level of integrity and professionalism.
• Can demonstrate sound judgment and excellent communication, presentation and reporting skills.

go to method of application »

About the role:

The Zonal Business Manager will drive sales, collections, and entire business operations in the entire zone they are assigned to, for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit). This is done through a large network of agents called Field Agents who visit door-to-door and sell. EasyBuy technology and services allows customers to purchase units by paying for their Solar products in small installments, thus ensuring they are extremely affordable for off-grid or rural customers. The Zonal Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire direct distribution network growing rapidly in a sustainable manner, with the help of his team that typically consists of Regional Business Managers, Area Business Managers, Sun King Store Executives, Customer Loyalty Executive and all field agents in the region.

What you would be expected to do:

Hire, retain and motivate the entire zonal team for the best performance: 

• The Zonal Business Manager’s team typically consists of Regional Business Manager, Area Business Managers, Sun King Executives, and Field Sales Executives (there may be some variations based on the region).
• The Zonal Business Manager is expected to ensure they create a world-class winning team in their zone that is disciplined, process-oriented, and devoted to delivering the best customer experience.

Training:

• Provide training on several aspects of the business such as sales, collections, product, technical, inventory and logistics related.
• Ensure the team is fully aligned and managed professionally, demonstrating the highest level of integrity, ethics, and professionalism while dealing with Sun King customers.

Provide role clarity to Regional Business managers, Area Business Managers and  Sun King Store Executives:

• Provide complete clarity to the team related to their day-to-day tasks, sales & collections plans, routes, and targets. This includes ensuring that your sales team has a pre-settled sales route/area to sell in, they acknowledge how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot, and they have access to Regional Business Manager at all times in case of questions and concerns.

Conduct Joint Fieldwork with Regional Business Managers: 

• Conduct joint fieldwork with Field Sales Executives to provide sales and collection training on a weekly basis and drive Field Service Executives’ engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.

Exceed your sales & collections targets:

• Meet or exceed sales and collection targets established and consented upon on the second of every month with your sales supervisors.
• Provide daily and weekly updates on sales, Field Sales Executive recruitments, customer issues and resolutions, and New Area Launch preparations as expected and aligned with the Country Business Leader.

Drive robust field sales processes: 

• Review sales and collection progress daily and provide adequate training to the team on better collections in your areas. This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments, and repossessing the systems as a last recourse if the customer defaults.

Resolve Customer Issues:

• Provide world-class assistance to your customer as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues.
• Ensure that you work with Field Sales Executives to establish clear expectations and processes to resolve all customer issues within 24 hours.

Control Marketing and other assistance spend:

• Provide adequate marketing assistance and equipment (such as smartphones) necessary to all your areas.
• Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.

Review meetings with Areas: 

• Ensure that Regional Business Managers and Area Business Managers are conducting periodic table meetings and reviews with all Field Sales Executives under their purview.
• Conduct surprise visits to field meetings and areas to ensure that the sales processes and standards observed are of the highest quality.
• Recognize outstanding performers from time to time and ensure the motivation of the entire zonal team is maintained at an all-time high.

You might be a strong candidate if you have:

• Have a degree in a Business-related field, with an MBA as an added advantage.
• Have at least 6 years’ experience in sales of which 3 years at a senior managerial position preferably having worked in Distribution, Micro-Finance, Banking or BOP Business
• Proven strategic business capability with the ability to engineer solutions, transform teams and drive business processes.
• Passionate about working with rural, off-grid consumers and resolving their issues.
• Motivated by the social mission to provide energy to consumers and employment to rural communities. Should be value oriented.
• Good communication skills and be able to build and manage large field sales executives’ teams.

What we offer (in addition to compensation and statutory benefits):

• A platform for professional growth in a rapidly expanding, high-impact sector.
• Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
• A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
• Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.