Key Responsibilities/Duties/Tasks
Lead and coordinate daily clinic operations across all clinical and administrative functions.
Ensure efficient patient flow, scheduling and service coordination
Maintain adequate staffing levels and coverage
Supervise clinic staff to ensure patient-centered care that honors God.
Manage budgets, operational costs, and performance reporting.
Ensure compliance with Kenyan healthcare regulations and statutory requirements.
Act as liaison with SHA/KMPDC and other regulatory/government offices.
Oversee patient experience, complaints resolution, and service improvement.
Support licensing, inspections, and quality assurance processes.

Responsibilities/Duties

• Ensure the clinic operates and provides safe, high-quality, patient-centered care within the designated operating hours at all times.
• Monitor clinic utilization, volumes, and service demand
• Ensure Standard Operating Procedures exist for all functions and services
• Implement and monitor clinical protocols, infection prevention standards, medication safety practices.
• Develop and grow referral pathways both into the AGC Tenwek Hospital Karen clinic as well as to the AGC Tenwek Hospital and CTC for additional healthcare as needed.
• Ensure alignment with all hospital policies, protocols, and standards
• Monitor staff attendance and absenteeism.
• Ensure proper patient registration, eligibility verification, accurate coding and billing, and claims submission
• Timely follow up on claim approvals and denials
• Ensure proper billing procedures and financial integrity protocols
• Work with clinic staff and patients and their families to handle any patient complaints
• Ensure the clinic and its facilities, equipment, stationery like prescription notes used and other supplies are adequately branded,
• Ensure all the required licenses are obtained, remain current and are displayed within the clinic premises,
• Regularly review of quality standards and take necessary steps to ensure compliance of the clinic under various regulations, laws and authorities e.g. County Government, Licensing bodies
• Ensuring that the clinic has the required medical equipment and optimal utilization and repair in case of breakdown or malfunction
• Act as a liaison with insurance providers, regulatory bodies, and other key groups as needed.
• Ensure all regulatory body guidelines are met for clinic care, pharmacy, radiology, and lab services
• Ensure all staff at the clinic have up to date licenses and are in good standing
• Oversee supply chain and resource management activities
• Work closely with counterparts in the AGC Tenwek Hospital for continuous communication, resolution of issues, implementation of new policies, etc.
• Maintain an excellence personal Christian witness and encourage the staff to share the gospel and the love of Christ freely

Job Competencies (Knowledge, Skills, Experience, and Attributes)
Academic Qualifications

• Bachelor’s degree in healthcare management, Public Health, or related field.
• Diploma in Business Administration is desired.
• Professional Certification and Membership
• Professional registration where applicable.

Work Experience

• 3–5 years in healthcare operations or clinic management.
• More than two years hands-on experience in general office administration.

Job Purpose

• The Cardiac Sonographer provides echocardiography services to ensure patients receive high-quality care, in alignment with AGC – Tenwek CTC policies, prevailing regulations, and the mission to honor God through service.

Key Responsibilities / Duties
Patient Care & Communication

• Review patient medical records, including history, lab results, and requisition orders.
• Obtain and verify clinical information to ensure exam accuracy.
• Communicate effectively with patients and families to explain procedures, support health outcomes, and enhance patient experience.
• Provide emergency care using basic support protocols until advanced care teams arrive.
• Share critical patient information with physicians and clinical teams, highlighting abnormal findings.

Equipment & Facility Management

• Request maintenance of echocardiography and electrogram machines; ensure optimal working conditions.
• Maintain exam area cleanliness and adequate stock of supplies.

Training & Mentorship

• Train and mentor junior staff in basic echocardiography skills.

Compliance & Ethics

• Safeguard patient and hospital confidential information.
• Display Christ-like character and adhere to Tenwek Hospital moral code and Kenya Clinical Officers’ Council regulations.
• Maintain legal compliance in clinical practice.

Clinical & Echocardiography-Specific Skills

• Perform 2D, color flow, and spectral Doppler echocardiography to evaluate cardiac lesions, hemodynamic significance, and pathology.
• Recognize abnormal findings requiring urgent review; inform interpreting physicians of significant changes.
• Respond to emergency exams in ICUs, wards, ER, catheterization labs, and operating rooms.
• Operate ultrasound systems and assist during dobutamine/stress echocardiography; perform contrast studies.
• Prepare written impressions and preliminary reports for adults and pediatric patients.
• Process and submit final data in electronic reporting tools; guide patients for follow-up or treatments.
• Place EKG leads accurately for cardiac monitoring.

Job Dimensions

• Analytical Decisions: Interpret data and information to guide decision-making.
• Operational Decisions: Manage day-to-day clinical and departmental tasks.

Qualifications & Experience
Academic Qualifications:

• Diploma in Clinical Medicine and Surgery (for Clinical Officers) or Diploma in Medical Imaging
• (Radiology Technologists) or related field from a recognized institution.

Professional Qualifications / Certification:

• Preceptorship / Certificate / Higher Diploma in Cardiac Sonography.
• BLS; ACLS preferred.

Licensing / Memberships:

• Clinical Officers Council of Kenya or Kenya Nuclear Regulatory Authority (KNRA) for radiologists.

Experience:

• Minimum 2 years’ relevant experience in a busy cardiac hospital or related setting.

Skills & Competencies

• Strong multi-tasking, time management, and problem-solving abilities.
• Ability to learn and implement new procedures independently.
• Track record of integrity and accountability.
• Intermediate proficiency in MS Office (Excel, Word, PowerPoint).
• Excellent communication and interpersonal skills.
• Self-motivated, able to work under minimal supervision.
• Commitment to God’s work and improving community health.

Job Purpose

• The CCTV Operator is responsible for monitoring and operating the hospital’s surveillance systems to ensure safety, security, and order within the facility. The role supports patient-centred care by detecting, preventing, and reporting security and safety incidents in compliance with hospital policies and Kenyan legal requirements.

Key Responsibilities

• Monitor live CCTV feeds and review recorded footage to detect suspicious activities, safety risks, or security breaches.
• Ensure continuous operation of CCTV systems and promptly report faults or malfunctions.
• Observe movements within the facility while maintaining patient dignity, privacy, and confidentiality.
• Record and report incidents accurately in line with hospital procedures.
• Retrieve and preserve CCTV footage for investigations when authorized.
• Collaborate with security personnel, clinical teams, and management during incidents or emergencies.
• Monitor restricted and high-risk areas such as wards, pharmacies, stores, and entry/exit points.
• Maintain updated monitoring logs and incident reports.
• Support access control and visitor management processes.
• Escalate emergencies such as theft, fire, violence, or patient safety risks.
• Ensure compliance with the Data Protection Act (Kenya) and hospital policies.
• Uphold the hospital’s mission, values, and ethical standards.
• Perform any other duties as assigned by management.

Qualifications & Experience

Academic Qualifications:

• Diploma in Criminology, Security Management, Information Technology, or a related field.

Professional Qualifications:

• CCTV operation or surveillance training is an added advantage.

Experience:

• At least 1–2 years’ experience in CCTV monitoring or security operations.
• Experience in a hospital or healthcare setting is an added advantage.
• Experience in a faith-based organization or willingness to support a Christian mission is desirable.

Key Competencies & Skills

• Strong observation and attention to detail
• Ability to remain calm and make sound decisions under pressure
• Good communication and report writing skills
• Basic computer literacy and CCTV system knowledge
• High integrity and ability to handle confidential information
• Flexible and willing to work shifts (including nights and weekends)
• Team player with good interpersonal skills
• Ethical, disciplined, and reliable

Job Purpose

• The Infection Prevention Officer will provide specialist Infection Prevention & Control (IPC) support across CTC by implementing, monitoring, and continuously improving infection control practices. The role focuses on surveillance, staff training, outbreak management, and ensuring compliance with national guidelines and hospital policies to promote a safe environment for patients, staff, and visitors.

Key Responsibilities

Clinical & Technical Responsibilities

• Provide expert guidance on infection prevention and clinical management of infectious patients
• Interpret microbiological and epidemiological data to inform care planning and interventions
• Advise on patient placement to minimize infection risks in collaboration with clinical teams
• Support safe handling of hazardous/biological materials, including clinical waste and spillages
• Participate in outbreak investigations and implement corrective and preventive measures
• Work with bed management teams to ensure appropriate isolation and cohorting of patients

Infection Prevention & Control

• Promote adherence to national IPC guidelines across all departments
• Monitor implementation of standard precautions and infection control protocols
• Conduct IPC audits, surveillance, and continuous quality improvement initiatives
• Ensure availability and proper use of PPE and infection prevention supplies
• Support development and review of IPC policies, procedures, and guidelines
• Monitor infection control practices across clinical and non-clinical areas (e.g., housekeeping, waste management, sterilization, food services)

Training & Capacity Building

• Organize and deliver IPC orientation and continuous training for staff
• Provide on-the-job coaching through ward visits and engagement with teams
• Promote awareness and education for staff, patients, and visitors

Data, Reporting & Administration

• Collect, analyze, and interpret infection control data
• Prepare and present monthly IPC reports to relevant committees
• Maintain accurate records and support evidence-based decision-making

General Responsibilities

• Collaborate with multidisciplinary teams to enhance patient safety
• Participate in quality improvement and research initiatives
• Perform any other duties as assigned

Qualifications & Experience

• Bachelor’s degree in Public Health, Epidemiology, Nursing, Medical Laboratory Sciences, or related field
• Minimum 3 years’ experience in Infection Prevention & Control
• Relevant professional registration (e.g., KMLTTB or applicable regulatory body)

• To support the kitchen team by maintaining high standards of cleanliness, hygiene, and organization in all kitchen and food preparation areas, ensuring compliance with health and safety standards.

Key Responsibilities

• Clean and sanitize kitchen equipment, utensils, and work surfaces.
• Ensure proper waste disposal in accordance with hygiene standards.
• Assist in basic food preparation tasks as directed by the chef.
• Maintain cleanliness of floors, walls, storage areas, and washing stations.
• Ensure adequate supply of clean utensils and equipment during operations.
• Support stock handling and storage, including receiving deliveries.
• Always adhere to infection prevention and food safety guidelines.
• Report any maintenance or hygiene issues promptly.

Qualifications & Requirements

• KCSE Certificate or equivalent.
• Certificate in Food Handling or Hygiene is an added advantage.
• Previous experience in a busy kitchen environment is preferred.

Key Competencies

• High standards of cleanliness and hygiene
• Team player with a positive attitude
• Ability to work in a fast-paced environment
• Reliability and attention to detail

Job Summary

• The Pastry Cook will be responsible for preparing baked goods, desserts, and special diet pastries for patients, staff, and visitors in the hospital. The role also involves supporting general kitchen operations to ensure smooth food production, hygiene, and timely meal service according to hospital standards.

Key Responsibilities

Pastry and Baking Duties

• Prepare bread, cakes, cookies, chapati, mandazi, scones, and other baked products as per menu.
• Prepare special diet pastries as instructed (low sugar, low salt, soft diet, Gluten free, etc.).
• Ensure all baked products meet hospital nutrition and hygiene standards.
• Plan daily pastry production according to meal schedule.
• Monitor quality, taste, and presentation of baked items.
• Ensure proper storage of baking ingredients.

Support in General Kitchen Operations

• Assist in food preparation for patient meals when required.
• Support cooking team during busy hours or staff shortage.
• Work closely with cooks, service team, and supervisors to ensure smooth service.
• Follow instructions from the Catering Supervisor / Head Chef in charge.

Hygiene and Safety

• Maintain high standards of cleanliness in pastry section and kitchen.
• Follow hospital food safety and infection control policies.
• Ensure proper use of protective clothing (apron, cap, gloves).
• Keep equipment clean and report any damage to supervisor.
• Follow FIFO (First in First Out) when using ingredients.

Stock Control

• Monitor baking ingredients and report shortages.
• Assist in receiving and checking supplies.
• Reduce wastage and use ingredients properly.
• Maintain proper storage in dry store, fridge, and freezer.

Teamwork and Support

• Work as part of the catering team.
• Be flexible to work in different kitchen sections when required.
• Assist during events, meetings, and special hospital functions.
• Train kitchen assistants when needed.

Other Duties

• Follow hospital rules and regulations.
• Report to Head Chef.
• Perform any other duty assigned in the kitchen department.

Qualifications

• Certificate / Diploma in Food Production, Pastry, or Catering.
• Experience in bakery / pastry section preferred.
• Experience in hospital or institutional kitchen is an added advantage.

Skills Required

• Baking and pastry skills
• Knowledge of food hygiene
• Teamwork
• Time management
• Ability to work under pressure
• Flexibility in kitchen duties

Job Purpose

• To provide efficient and courteous food service to patients, staff, and visitors while ensuring adherence to hospital hygiene and dietary standards.

Key Responsibilities

• Serve meals and beverages to patients, staff, and guests promptly and professionally.
• Assist patients with meal setup where necessary, observing dietary instructions.
• Ensure proper handling and transportation of food from kitchen to service areas.
• Maintain cleanliness of dining and serving areas.
• Collect used trays, utensils, and ensure proper cleaning procedures are followed.
• Communicate patient feedback or dietary concerns to the kitchen team.
• Adhere to infection prevention, food safety, and hygiene standards.
• Support stock control and replenishment of service items.

Qualifications & Requirements

• KCSE Certificate or equivalent.
• Certificate in Food & Beverage Service or Hospitality is an added advantage.
• Previous experience in a hospital or hospitality setup is preferred.

Key Competencies

• Excellent customer service skills
• Good communication and interpersonal skills
• Attention to detail and hygiene
• Ability to work under pressure
• Compassion and patient-centered approach