We are a leading Vehicle Tracking and Fleet Management company based in Nairobi, with 10 branches across Kenya and regional presence in Uganda and Tanzania. With over 10 years in the market, we provide reliable vehicle tracking and fleet management solutions to corporate and individual clients.

We are looking for a proactive and well-organized Renewals & Client Follow-Up Officer to support our subscription renewal process.

Job Purpose:

To proactively remind clients of upcoming subscription renewals for their tracking devices, follow up on outstanding renewal payments, maintain accurate records, and ensure continuity of service while upholding professionalism and excellent customer relations.

Key Responsibilities:

• Contact clients to remind them of upcoming tracking service renewals.
• Follow up on unpaid renewal invoices via calls, SMS, and email.
• Provide clients with renewal quotations and payment details.
• Maintain accurate records of all client communication and commitments.
• Update daily follow-ups and payment confirmations in the system.
• Liaise with the Finance team to confirm payments and reconcile accounts.
• Escalate long-outstanding or unresponsive accounts as per company policy.
• Recommend service suspension where renewal payments remain unpaid.
• Prepare daily and monthly renewal performance reports.
• Maintain professionalism, courtesy, and client confidentiality at all times.

Minimum Qualifications & Experience:

• Diploma in Business, Finance, Accounting, or related field.
• At least 2 years’ experience in customer follow-up, renewals, credit control, or call center operations.
• Experience in subscription-based services is an added advantage.

Key Competencies:

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Good negotiation and follow-through skills
• High attention to detail
• Organized and target-driven
• Ability to handle objections professionally

Based on the above regions, knowledge of the local dialect will be an added advantage.

Key Requirements

• Diploma/Degree in Sales, Marketing, Business, or related field.
• Having experience from a vehicle tracking company is an added advantage.
• At least 1–2 years’ proven experience in field sales in a tracking industry.
• Strong negotiation, networking and closing skills.
• Proven track record of meeting or exceeding sales targets.
• Ability to work under minimal supervision.
• A well-groomed and presentable person who is enthusiastic and energetic.

Job Description

• Prospect and pitch vehicle tracking solutions to SMEs, corporates, and individuals
• Build and grow client portfolio within assigned region
• Deliver on monthly and quarterly sales targets
• Maintain quality service by establishing and enforcing organization standards.

Benefits

• Competitive Retainer +Commissions
• Retainer + Transport + Airtime.
• Career growth

Female Candidates are encouraged to apply.

Job Purpose:

To install, service, maintain, and remove vehicle tracking devices professionally while ensuring safety, accuracy, and compliance with company standards.

Key Responsibilities:

• Conduct installation, servicing, and removal of tracking devices and accessories in client vehicles.
• Receive daily job allocations from the Operations Supervisor and report movement before and after assignments.
• Ensure proper handling, usage, and return of installation tools, trackers, and related equipment.
• Complete job cards accurately for every job done and submit them promptly.
• Adhere strictly to safety standards and avoid any damage to client vehicles during installations.
• Maintain professional behavior, attire, and communication while on client premises.
• Report technical issues or faulty devices to the Operations Supervisor immediately for escalation.
• Test devices post-installation to confirm functionality (signal, GPS, engine cut-off, etc.).
• Provide basic client guidance on device functionality after installation when required.
• Keep records of completed jobs and note any challenges or client complaints encountered.
• Support audits and physical inspections by ensuring all installed devices match internal logs.
• Observe strict confidentiality of client data, vehicle access, and internal system configurations.
• Participate in periodic technical training and system updates.

Key Performance Indicators (KPIs):

• Number of successful installations completed.
• Device functionality rate (minimal reworks).
• Compliance with safety standards.
• Accuracy of documentation.
• Client satisfaction feedback.

Minimum Qualifications & Experience:

• Certificate or Diploma in Automotive Electrical/Electronics, Mechatronics, or related technical field.
• Minimum of 2–3 years’ experience in vehicle electronics or tracking system installation.
• Valid driver’s or rider’s license is an added advantage.
• Familiarity with GPS tracking systems is preferred.
• Basic understanding of vehicle electrical systems and diagnostics.

Key Competencies:

• Technical proficiency.
• Attention to detail.
• Problem-solving skills.
• Professional conduct.
• Ability to work independently and in the field.

Based on the above regions, knowledge of the local dialect will be an added advantage.

Key Requirements

• Diploma/Degree in Sales, Marketing, Business, or related field.
• Having experience from a vehicle tracking company is an added advantage.
• At least 1–2 years’ proven experience in field sales in a tracking industry.
• Strong negotiation, networking and closing skills.
• Proven track record of meeting or exceeding sales targets.
• Ability to work under minimal supervision.
• A well-groomed and presentable person who is enthusiastic and energetic.

Job Description

• Prospect and pitch vehicle tracking solutions to SMEs, corporates, and individuals
• Build and grow client portfolio within assigned region
• Deliver on monthly and quarterly sales targets
• Maintain quality service by establishing and enforcing organization standards.

Benefits

• Competitive Retainer +Commissions
• Retainer + Transport + Airtime.
• Career growth

Female Candidates are encouraged to apply.

Based on the above regions, knowledge of the local dialect will be an added advantage.

Key Requirements

• Diploma/Degree in Sales, Marketing, Business, or related field.
• Having experience from a vehicle tracking company is an added advantage.
• At least 1–2 years’ proven experience in field sales in a tracking industry.
• Strong negotiation, networking and closing skills.
• Proven track record of meeting or exceeding sales targets.
• Ability to work under minimal supervision.
• A well-groomed and presentable person who is enthusiastic and energetic.

Job Description

• Prospect and pitch vehicle tracking solutions to SMEs, corporates, and individuals
• Build and grow client portfolio within assigned region
• Deliver on monthly and quarterly sales targets
• Maintain quality service by establishing and enforcing organization standards.

Benefits

• Competitive Retainer +Commissions
• Retainer + Transport + Airtime.
• Career growth

Female Candidates are encouraged to apply.

Based on the above regions, knowledge of the local dialect will be an added advantage.

Key Requirements

• Diploma/Degree in Sales, Marketing, Business, or related field.
• Having experience from a vehicle tracking company is an added advantage.
• At least 1–2 years’ proven experience in field sales in a tracking industry.
• Strong negotiation, networking and closing skills.
• Proven track record of meeting or exceeding sales targets.
• Ability to work under minimal supervision.
• A well-groomed and presentable person who is enthusiastic and energetic.

Job Description

• Prospect and pitch vehicle tracking solutions to SMEs, corporates, and individuals
• Build and grow client portfolio within assigned region
• Deliver on monthly and quarterly sales targets
• Maintain quality service by establishing and enforcing organization standards.

Benefits

• Competitive Retainer +Commissions
• Retainer + Transport + Airtime.
• Career growth

Female Candidates are encouraged to apply.