Client Management & Sales Execution

• Handle all inquiries from Kenya, Uganda, Tanzania, Rwanda, Zambia, Ghana, and Nigeria, ensuring every lead is engaged and converted.
• Follow up with all leads aggressively—no lost clients, no missed opportunities.
• Convert inquiries into confirmed orders & repeat customers using relationship-based selling.
• Maintain 100% CRM data accuracy—every client interaction must be logged in real-time.
• Conduct high-quality cold calls to businesses, hotels, event organizers, and potential buyers.
• Sell with strategy, not pressure—understand client needs and provide solutions.
• Assist clients with quotations, invoices, and order confirmations while ensuring seamless service.

Follow-Up & Conversion Optimization

• Implement a strict follow-up strategy to ensure maximum conversion of leads.
• Maintain a response time of under 5 minutes for all new inquiries.
• Ensure 85%+ conversion rate for warm leads.
• Track and push clients through the full sales funnel (Inquiry → Quotation → Order → Repeat Purchase).
• Build strong relationships to secure long-term contracts and increase client retention.

CRM & Sales Process Management

• Use Zoho CRM to manage all leads—zero lost data, zero missed follow-ups.
• Handle 3CX calls professionally, ensuring all international client calls are tracked and analyzed.
• Maintain detailed records of inquiries, follow-ups, closed deals, and lost opportunities.
• Identify and implement strategies to increase client lifetime value.
• Provide daily, weekly, and monthly reports on sales performance and client engagement.

Efficiency & Digital Tools Mastery

• Excel in fast typing and accurate data entry for CRM and reports.
• Proficiency in Microsoft Word for writing proposals, quotations, and business emails.
• Use Canva to create client presentations and promotional offers.
• Quick adaptability to Zoho CRM, 3CX, and other business software.

Key Performance Indicators (KPIs)

• 85%+ conversion rate for warm leads.
• Zero missed follow-ups—every inquiry must be engaged.
• CRM data accuracy: 100%—all client interactions must be logged.
• Client response time: Under 5 minutes for new inquiries.
• Daily call target: Minimum of 50 quality calls.
• Repeat business: 90%+ of satisfied customers must return.

Qualifications & Skills Required

• Minimum of 2 years experience in Telesales, Inside Sales, or Client Relationship Management.
• Proven ability to convert inquiries into confirmed sales.
• Strong experience using Zoho CRM, 3CX, and Excel for tracking sales pipelines.
• Fast & accurate typing skills (Speed above 50 WPM preferred).
• Exceptional follow-up skills—zero missed leads, immediate engagement.
• Excellent communication and relationship-building skills.
• Professional email etiquette & Microsoft Word proficiency.
• Basic Canva design skills for client presentations and offers.
• Ability to manage clients across multiple African countries.

Benefits
Salary & Benefits

• Salary: KES 18000 (Net Pay) + Commissions
• Performance-based bonuses for exceeding targets.
• Career growth opportunities in sales management & business development in different countries.
• Fast-paced, high-performance sales culture—only top performers will thrive.

Business Development & Sales Growth

• Identify and close deals with corporate clients, hotels, malls, event organizers, theme parks, and swimming pools.
• Lead aggressive follow-ups on all leads with a target conversion rate of 80% or higher.
• Drive new market expansion and secure partnerships across all Uliza Events branches.
• Ensure 95% client retention through strong customer relationship management and follow-ups.
• Develop and execute strategies to hit monthly sales targets of at least 2 million
• Research and analyze market trends to improve sales performance and customer acquisition.

Operations & Branch Management

• Oversee operations in Kenya, Uganda, Tanzania, Rwanda, Zambia, Ghana, and Nigeria.
• Implement strict stock management and order fulfillment procedures to prevent delays and errors.
• Monitor and enforce KPIs for all team members, ensuring high performance and strict execution.
• Develop efficient processes for handling international logistics, client orders, and fulfillment.
• Identify and eliminate under performers in the team, replacing them with strong executors.
• Work with the leadership team to implement scalable operational strategies across all regions.

Reporting & Data-Driven Execution

• Maintain detailed sales and operations reports using advanced Excel skills.
• Prepare and submit weekly and monthly reports on revenue, sales performance, client status, and logistics.
• Draft and manage business proposals, contracts, and other documentation in Microsoft Word.
• Analyze financial and operational data to provide actionable insights for business growth.
• Develop systems for tracking and optimizing sales, stock levels, and fulfillment performance.

Qualifications & Skills Required

• Bachelor’s degree in Business Administration, Sales, Operations Management, or a related field.
• Minimum of 3 years experience in business development, operations management, or a similar role.
• Proven ability to close high-value corporate deals and manage large client accounts.
• Strong leadership skills with experience in managing and enforcing KPIs for teams.
• Advanced proficiency in Microsoft Excel (data analysis, reporting, forecasting).
• Experience in writing business proposals, contracts, and reports using Microsoft Word.
• Excellent organizational and problem-solving skills to streamline operations across multiple branches.
• Strong communication and negotiation skills with experience in pitching to clients.
• Ability to work under pressure and meet aggressive performance targets.
• Experience in handling logistics and order fulfillment processes is a plus.

Key Responsibilities

Content Management:

• Develop and curate content for various brands, ensuring alignment with brand identity and marketing objectives.
• Maintain content calendars and ensure timely publication across platforms.

Advertising Campaigns:

• Assist in planning, executing, and monitoring digital advertising campaigns on platforms like Google Ads, Facebook, and Instagram.
• Analyze campaign performance and provide recommendations for optimization.

Content Creation:

• Design visually appealing graphics using Canva for social media, websites, and other digital platforms.
• Collaborate with the team to produce multimedia content, including videos and infographics.

Market Research:

• Conduct research on industry trends and competitor activities to inform content strategies and campaigns.

Performance Reporting:

• Compile and analyze data from digital campaigns to assess effectiveness and identify areas for improvement.

Qualifications

Education:

• Current enrollment in or recent graduation from a Bachelor’s program in Marketing, Communications, Graphic Design, or a related field.

Skills & Experience:

• Proficiency in Canva and other graphic design tools.
• Familiarity with digital marketing platforms and tools.
• Strong design skills with a keen eye for detail.
• Prior experience in a marketing agency or similar setting is preferred.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and meet deadlines.

Personal Attributes:

• Creative thinker with a passion for digital marketing and content creation.
• Team player with strong collaboration skills.
• Eager to learn and adapt in a fast-paced environment.

Business Development & Revenue Growth

• Develop and execute strategies to secure high-value partnerships for digital marketing and media services.
• Lead corporate sales pitches, presenting Uliza Agency and Uliza Links as premium service providers for brands, businesses, and organizations.
• Identify, negotiate, and close large-scale marketing & media contracts with clients across corporate, entertainment, and commercial sectors.
• Follow up on all leads aggressively, ensuring an 80%+ conversion rate.
• Achieve and exceed monthly sales targets for digital marketing campaigns, content production, and media services.

Strategic Partnerships & Client Expansion

• Develop partnerships with brands, advertising agencies, influencers, PR firms, event companies, and corporate clients.
• Grow the agency’s presence across Kenya and internationally, targeting businesses, government agencies, NGOs, and media houses.
• Build and manage long-term client relationships to ensure repeat business and upsell additional services.

Sales & Reporting

• Maintain detailed sales reports, partnership updates, and revenue tracking using Excel.
• Prepare and deliver high-quality proposals, presentations, and contract documents using Microsoft Word.
• Provide weekly and monthly reports on sales performance, partnership deals, and revenue projections.
• Conduct market research to identify new opportunities and competitive strategies.

Qualifications & Skills Required

• Bachelor’s degree in Business, Marketing, Sales, Communications, or a related field.
• Minimum of 3 years experience in business development, corporate sales, or agency partnerships.
• Proven ability to close high-value corporate deals in digital marketing, branding, media, or production.
• Strong leadership and negotiation skills to drive revenue and secure long-term partnerships.
• Advanced proficiency in Microsoft Excel for data tracking and reporting.
• Experience in writing proposals, sales contracts, and presentations using Microsoft Word.
• Deep understanding of the digital marketing and media industry, including ad campaigns, content production, and social media growth.
• Ability to build and maintain strong business relationships with decision-makers and key stakeholders.
• Strong communication and public speaking skills, with confidence in pitching and presenting to executives.
• Self-motivated and highly organized, with the ability to work under tight deadlines.

News & Consistent Content Creation

• Publish a minimum of 10 news articles daily on politics, entertainment, business, and trending stories.
• Write fast, accurate, and engaging news stories while ensuring factual integrity.
• Track and report breaking news in real time to keep Uliza Links active and relevant.
• Develop exclusive and original stories beyond trending topics.

Digital Media & Content Production

• Create visually appealing news graphics using Canva.
• Edit short-form videos using CapCut for social media platforms.
• Conduct voice-over tests and on-camera news reporting for digital content.
• Engage with audiences on social media by posting and promoting news content.

Constructive Journalism & Ethical Reporting

• Ensure credibility and fairness in all news reporting—no misinformation, no sensationalism.
• Uphold ethical journalism standards and fact-check all stories.
• Work with editors to refine storytelling and optimize content for digital audiences.

Qualifications & Skills Required

• Bachelor’s degree (or ongoing studies) in Journalism, Media, Communication, or a related field.
• Strong writing & editing skills with a passion for news reporting.
• Ability to write and publish multiple news stories daily.
• Proficiency in Canva (for graphics) and CapCut (for video editing).
• Experience in voice-over and on-camera reporting.
• Fast learner with a strong understanding of social media trends.
• Self-motivated, disciplined, and able to work in a fast-paced newsroom.