Mission Description                      

Manage the teams handling Sea Export out of Kenya.

• Keep the team informed of the changes/evolutions & communicate the necessary internal alignments, objectives.
• Evaluate the subordinates performance.
• Develop the skills of the employees.
• Implement good conditions (procedure) of the case transfer in case of organization changes within the team.

Build the Middle office organization, expertise, the means and ensure the standard process are in place.

• Ensure the organization, the expertise and the means are in line with the objectives given by the Manager.
• Regularly review the Standard Operating Procedure (SOP) and ensure alignment to serve customers.
• Control the implementation of the SOP by MO team, Quality audit (internal and external) and by continually monitoring it against the approved action plan.

Coordinate and monitor operations.

• Monitor the quality of service provided to the clients.

Control and manage the risks.

• Ensure the risk control framework is in place.
• Implement all actions to ensure minimal extra/ additional charge exposure.
• Ensure our agreed contractual KPIs with the clients and internal KPIs are met.
• Implement all actions to ensure minimal disbursements exposure (compliance classification procedures, application of proper billing and expenses posting to the files and manage the risk (focus on debit).
• Assist the customer disputes process in coordination with the Front Office and Back Office (Legal, Insurance) and implement actions to neutralize the repetition of root causes.
• Ensure the proper insurance cover, of our services including our own means or contracted, is in place with the Back-Office support (Insurance).

Inform Management

• Identify critical customers (cargo nature, volumes, financial position, key account …) and put in place the conditions for a specific operations monitoring as appropriate.
• Collect the information relating to risks Operation (including customs issues) and provide a monthly summary to the Manager.
• Prepare and communicate a monthly report to the Manager regarding the performance of the department and the outlook for coming months, taking into account market forces (customers, competitors …)

Profile

• Business Degree
• Diploma in Clearing & Freight Forwarding or related field
• 5 years in a busy C & F company handling Sea Exports in a managerial role