What you would be expected to do

Stock Management: 

• Receive, store and issue stocks in the shops via the POS system, Angaza and any other system as advised. Single point of contact for all inventory allocated to the area headquarters
• Customer Service: Answer and offer appropriate guidance to all customers (existing, walk-in and prospective customers), ensuring they receive best in class assistance

Reporting: Prepare and submit regular and ad hoc reports on

• Stock holding – weekly
• Store management – System failures, Alarm performance, repairs, security issues etc
• Customer service – Customer complaints, warranty claims, 1st Screening reports etc.
• Products availability in the field

Asset Management: 

• Safeguard company assets to avoid losses and damage and ensure risk aversion in running the shop facilities.

Store Management: 

• Ensure the shop is presentable always – valid trading licenses, shop cleanliness, floor arrangement, product handling, OSHA audit certificates etc.

Regulatory Compliance: 

• Track and update the headquarters on any changes in regulation that affect the store operations

Sales Operations Assistance: 

• Provide maximum assistance to the sales team in stock management, sales generation, and maintaining best-in-class relationships with energy officers and team leaders in the AHQ.

Budgeting and Cost Tracking: 

• Ensure all shop expenses are tracked and reported as directed.
• Any other tasks that may be assigned to you from time to time

You might be a strong candidate if you

• Hold a Degree/ Diploma or equivalent from a recognized institution.
• Possess at least two years of experience in a similar role – preferably in a customer-facing and stock management role.
• Can clearly and straight to the point communicate fluently in both written and spoken English and Kiswahili.
• Have strong computer skills – MS Excel skill is mandatory.
• Have experience in the use of technology – smartphone and web-based applications.
• Possess a high level of integrity and professionalism.
• Can demonstrate sound judgment and excellent communication, presentation and reporting skills.