Responsibilities

• Analyzing existing computer systems and making recommendations for upgrades and improvements.
• Developing and overseeing the installation of systems, which include software and hardware.
• Performing tests and troubleshooting, as well as quality assurance.
• Implementing safety procedures and data recovery plans.
• Recruiting, training, and evaluating IT staff members.
• Developing user manuals, as well as policies, procedures, and safety protocols.
• Collaborating with other departments and professionals in the development of IT systems.
• Ensuring all installations, maintenance, and upgrades are carried out on schedule and to client specifications.
• Delegating tasks and developing budgets and work schedules.
• Staying up-to-date with field advancements and ensuring the team receives refresher training as well.
• Supervision of IT team tasks
• Developing reports for management on a daily, weekly and monthly intervals.
• Any other related tasks

IT Supervisor Requirements:

• Degree/ Diploma in computer science, IT or similar.
• 6 years working experience in a pharmaceutical manufacturing, plant formulations or API industries
• Strong written and verbal communication skills.
• Excellent interpersonal and leadership skills.

Core Experience

 End User Support Experience– Experience in desktop / Laptop hardware and networking

• Infrastructure Experience – Basic experience in servers, data backup, networking devices
• QC Application Administration Experience – User Management of applications like Chromeleon / Empower etc.
• Manufacturing Equipment (Computerized) Administration – User Management of HMI / SCADA Systems etc.
• Compliance – Understanding of Quality Management System in Pharma, SOP Compliance, Change Control, Deviation etc.