Responsibilities

• Supervise the operations team.
• Resolve customer issues and answer questions.
• Maintain a safe and clean working environment.
• Provide information about facilities, entertainment options, and rules and regulations.
• Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.
• Record details of attendance, sales, receipts, reservations, or repair activities.
• Maintain inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary.
• Sell tickets and collect fees from customers.
• Keep informed of shut-down and emergency evacuation procedures.
• Inspect equipment to detect wear and damage and perform minor repairs, adjustments, or maintenance tasks, such as oiling parts.
• Provide assistance to patrons entering or exiting amusement rides, boats, or ski lifts, or mounting or dismounting animals.
• Verify, collect, or punch tickets before admitting patrons to venues, such as amusement parks and rides

Qualifications & Experience

• Degree/Diploma in hospitality / leisure.
• 4 years of experience in hospitality.
• Ability to manage, lead and motivate a team.
• Energetic. Physical ability to be on your feet 8 hours at a time.
• Ability to effectively explain rules and regulations to customers
• Strong conflict management skills.
• Excellent customer service & communication skills.
• Friendly and positive attitude.
• First Aid certification is a plus.
• Effective communication and customer service skills.
• Knowledge of cash handling procedures.