Médecins sans frontières (MSF) or Doctors Without Borders, is an international humanitarian-aid non-governmental organization (NGO) and Nobel Peace Prize laureate, best known for its projects in war-torn regions and developing countries facing endemic diseases

Main Purpose

The order processing officer is the first point of contact between SKID and the projects/coordinations supported. He/she receives and manages all orders sent by projects and coordination offices to SKID. After quality check, he/she dispatches these orders to warehouse or procurement team for further treatment. He/she remains in charge of following-up advancement on those orders.

Accountabilities

• First point of contact for all communication relating to order requests received from the projects/ coordinations.
• Responsible for follow-up of orders sent by projects and coordination (sourcing from procurement or from warehouse).
• Responsible for encoding all international purchase orders.
• Responsible for management of product codes on behalf of the projects and coordinations.
• Developing and maintaining good working relationship with supply responsible from projects and coordination’s, through regular and proactive communication.
• Assisting and supporting the supply responsibles of projects and coordinations on orders preparation and management
• Be in constant communication with SKID warehouse and procurement teams to follow-up advancement of orders (picking, purchasing, reception, dispatch,…)
• Filling and archiving essential documents on share point as well as physical files as per MSF policies.
• Keeping all orders up-to-date in the ERP used by SKID (UniField) with relevant information such as dates and locations
• Reporting directly any issue, delay or bottleneck related to orders to his/her supervisor.
• Preparing and sharing weekly reports detailing situations of each order
• Performing delegated tasks according to his/her activity and as specified in his/her job description.

Requirements

Education: Minimum Diploma in supply/Logistics management

Experience: Essential in supply chain management (minimum 2 years) and in organization of supply administration and procedures.

Desirable proven understanding of MSF supply processes

Knowledge: Essential Computer literacy, Excel Desirable UNIFIELD knowledge or ERP software

Competencies

• Excellent communication skills
• Excellent organization skills
• Service oriented
• Teamwork, cooperation
• Results and quality orientation
• Multi-tasking
• Flexibility
• Stress management