Position overview

• The ICT Support Assistant’s overall responsible for ICT project implementations, providing user support on ICT systems/applications, maintenance of IT equipment/software and liaising with 3rd party support to provide effective ICT systems.

Responsibilities and duties:

• Provide end-user support to branches.
• Ensure ICT asset file and maintenance files/logs are maintained and up to date.
• Run backup for user files from user machines.
• Email configuration, backup, and maintenance
• Setting up of desktop computers, laptops, and printers for users.
• Conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Respond to program error messages by finding and correcting problems.
• Add users to the domain, analyze and solve domain related issues.
• Maintain and upgrade hardware, software.
• Help in procurement of IT equipment.
• Connect users to the network.
• Ensure all support requests are recorded and closed within a reasonable time frame.
• Ensure printers are in good working condition and service is done by vendor as and when scheduled and printer consumables are maintained in stock.
• Ensure all ICT maintenance plans are created and communicated with the team and the relevant departments or 3rd Party companies involved.
• Assist with computer recycling and arrange for the safe disposal of used toner cartridges.
• Assist with the administration of the telephone system.
• Maintain an inventory of computer hardware and software (including licences)
• Perform preventive maintenance duties on items of ICT hardware, including the cleaning of equipment.
• Liaise with suppliers and external support companies as appropriate.
• Report any suspected security breaches to the Systems Administrator and IT Manager.
• Perform any other duties as may be required from time to time.

Key Qualifications and Requirements:

• Bachelor’s degree in ICT/IT related course.
• Experience in use of SAP.
• IT professional certification course is an added advantage.
• Creative & analytical thinking.
• Taking initiative and problem-solving skills.
• Good time management skills.
• Good communication and multitasking skills.
• Ability to work under pressure.
• At most 2 years’ experience working in a busy environment.