Summary

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

What you will do 

• Handle customer issues (Normal CSR work).
• Handling Emergency cases and fault Isolation for the customer.
• Handle dedicated support.
• Handle Software Update Management (SUM).

To be successful in the role you must have:

• Education: Bachelor’s degrees in telecommunication engineering or related university degree.
• Min years of experience: 2+ Years
• Domain experience: BSS, Charging System
• Delivering results & meeting customer expectations
• Good Troubleshooting & fault Isolation skills
• Delivering results & meeting customer expectations
• Presentation & communication skills.

Additional Requirements:

• Very good knowledge in SDP/AIR/NGCRS/NGVS/OCC/CCN
• Should able do tracing and sophisticated logs analysis for BSS applications, RedHat, Linux System Administration, Virtualization, Scripting or SQL, Oracle and other related platforms.
• Very good knowledge in RedHat Linux RHEL.
• Good knowledge in VMware hypervisor, Kubernetes & Docker
• Past experience with Ericsson will be preferred.
• Linux (bash scripting, installation & networking)
• SQL & Oracle DB (is a plus)