Job Summary:

The IT Assistant is responsible for supporting the hotel’s day-to-day technology operations by ensuring all IT systems, networks, hardware, and software function efficiently. The role involves providing technical support to hotel staff and guests, troubleshooting system issues, maintaining IT equipment, and assisting in the smooth operation of hospitality systems including PMS, POS, internet connectivity, telephony, and CCTV systems.

Key Responsibilities:

Technical Support

• Provide first-level IT support to all hotel departments including Front Office, Finance, Housekeeping, Food & Beverage, and HR.
• Troubleshoot hardware, software, printer, and network issues promptly.
• Assist staff with login credentials, email access, and system usage.
• Support guests with internet connectivity and basic in-room technology issues.

Systems & Network Maintenance

• Monitor and maintain hotel network systems, Wi-Fi connectivity, and internet performance.
• Assist in maintaining hotel systems such as PMS, POS, key card systems, CCTV, telephony systems, and smart TVs.
• Install, configure, and update computers, printers, and other IT equipment.
• Conduct routine system checks and preventive maintenance.

Security & Data Protection

• Support data backup procedures and system recovery processes.
• Ensure antivirus software and security patches are updated regularly.
• Maintain confidentiality and security of hotel systems and information.
• Assist in monitoring system access and user permissions.

Event & Conference Support

• Set up and support audiovisual equipment for meetings, conferences, and events.
• Ensure projectors, microphones, sound systems, and presentation equipment function properly.

Inventory & Documentation

• Maintain records of IT assets, repairs, and maintenance activities.
• Log and track IT support requests and resolutions.
• Assist in managing IT inventory and equipment allocation.

Vendor Coordination

• Coordinate with external service providers and vendors for repairs, maintenance, and installations when required.
• Escalate major technical issues to the IT Manager.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Minimum 1–2 years of experience in IT support, in hospitality is a MUST
• Knowledge of computer hardware, software, networking, and troubleshooting.
• Familiarity with hospitality systems such as PMS and POS is an added advantage.
• Basic understanding of network infrastructure, CCTV, and telephony systems.
• Strong problem-solving and communication skills.
• Ability to work under pressure and respond quickly to technical issues.
• Willingness to work shifts, weekends, and public holidays if required.