Key Responsibilities

• Perform troubleshooting, archiving, and backup of server applications.
• Manage inventory of software licenses, software applications, hardware components, and IT supplies.
• Set up and configure computers for new users.
• Assist in equipment set-up and software installation & updates.
• User administration (setup and maintaining domain account)
• Administering user mailboxes in the Nairobi office G suite organization unit.
• Conduct daily backups of network files and test on a regular basis.
• Liaising with the Systems Engineer to configure for and apply system patches and update systems as soon as a new version of OS and application software comes out
• Responsible for setting up and technical management of conferencing and collaboration solutions throughout the organization.
• Ensure that all systems are installed with an up-to-date version of the enterprise antivirus and ensure prompt detection and cleaning of infected systems.
• Monitoring networks and systems to improve performance
• Attend regular continuing professional education courses to maintain knowledge level.
• Organize and implement the firm’s help desk as required by the organization.
• End-user support and problem resolution

Minimum Qualifications

• Bachelor’s Degree in Computer Science or related field.
• Professional qualifications: Systems administration/System Engineering, Certification in Microsoft MCSE/MCITP
• Working technical knowledge of network, PC, and platform operating systems.
• A solid understanding of Internet-based technologies (TCP/IP, DNS, Security, HTTP/HTTPS)
• Working knowledge of public cloud infrastructure (AWS, GCP) will be desirable