KEY RESPONSIBILITIES

• Technical Support & Client Assistance
• Assist in providing first-level technical support to users under supervision. Help troubleshoot basic software and system issues. Support the management of ticketing systems and track assigned issues. Document common issues and solutions for knowledge base development.
• Pre-Sales & Product Support
• Support the team in preparing technical demonstrations and presentations. Assist in gathering user requirements and documenting findings. Participate in product demos and client meetings for learning purposes.
• Bid & Proposal Support
• Assist in compiling technical documentation for proposals. Support the team in preparing bid-related materials and submissions.
• Customer Experience & Project Support
• Work with team members to ensure smooth on-boarding of clients. Assist in user training and system adoption activities. Support project implementation tasks as assigned.
• Innovation & Learning
• Participate in system testing and feedback sessions. Support development of internal tools or demo applications. Conduct research on new technologies and industry trends.
• Quality & Compliance
• Adhere to company policies and quality standards. Support documentation required for ISO and internal processes. Participate in continuous improvement initiatives.

LEARNING OBJECTIVES / KPIs (FOR INTERNSHIP SUCCESS)

• Timely response to assigned support tickets
• Ability to troubleshoot and escalate issues appropriately
• Active participation in team tasks and projects
• Quality of documentation and reports
• Demonstrated improvement in technical and soft skills
• Positive feedback from supervisors and team members

QUALIFICATIONS & REQUIREMENTS

Education

• Bachelor’s degree in Information Technology, Computer Science, Software
• Engineering, or a related field. Relevant professional certifications are an advantage.