Job Purpose:

• Assists in the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for mission critical enterprise systems.
• Assists in the redesign and configuration of operating systems and system applications as well as investigates and analyses feasibility of system requirements and develops systems specifications.

Key responsibilities:

• Assists and ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist support activities.
• Assists in developing new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability.
• Assists in performing troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
• Establishes, maintains and manages users UNIX accounts. Installs, modifies and maintains systems and utility software on server computer systems. Provides server support related to other software.
• Ensures high availability and acceptable levels of performance of mission critical host computer resources.
• Follows procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.
• Follows procedures, programs and documentation for backup and restoration of host operating systems and host-based applications.
• Assists in developing and coordinating project directions and schedules to maximize benefits and minimize impacts on the customer organizations.
• Provides leadership in planning and implementation of projects for computer operations and enterprise systems administration.
• Assists in developing tools, procedures, and training sessions for Operations, Client Support and Systems Development staff to assist with work.
• Manage and administer cloud environments.
• Perform period Disaster recovery drills, backup test.
• Administer active directory , SCCM , sharepoint, Defender for end points and Intune.
• Delegated Authority: As per the approved Delegated Authority Matrix.

Key Performance Measures:

• As described in your Personal Score Card.

Requirements

Knowledge, experience and qualifications required

• Degree in Science/Engineering/Computer Science.
• Minimum of 3 years’ experience in a 24×7 service provider environment.
• Extensive programming background in any applicable language.
• ITIL intermediate.
• Microsoft , Linux Knowledge.

Technical/ Functional competencies:

• Familiarity with networked/distributed computing environment concepts; for example, ability to use the route command, administer routing and remote access service, and modify deployed group policies.
• Ability to write scripts in some administrative language (e.g., Perl, Python, VBScript, Windows PowerShell).
• Programming experience in any applicable language.
• Ability to deal tactfully with employees and contractors who provide a broad spectrum of services.
• Detail oriented and process focused.
• Self-motivated, self-starter who works well in a fast pace, growth orientated entrepreneurial environment.
• Strong organization, time management and prioritization skills.