Job Purpose Statement

This role ensures that the Bank’s IT infrastructure aligns with its vision by maintaining system uptime in line with agreed SLAs, managing capacity, and planning for business continuity. The role oversees data center operations, provides second‑level end‑user support, and collaborates with IT units and business departments in the execution of technology projects.

Key Accountabilities (Duties and Responsibilities)

erver Infrastructure – 40%

• Manage Linux OS platforms and administer virtual environments.
• Deploy and support server and storage infrastructure.
• Perform Active Directory (AD), DNS, and DHCP administration.
• Deploy and manage VMware Cloud features.
• Conduct routine system maintenance and upgrades.
• Maintain accurate inventory and system documentation.
• Ensure system uptime in line with SLAs and SOPs.
• Coordinate vendor support engagements (on‑site and remote).

Business Continuity Planning – 20%

• Perform regular backup restores, snapshots, and live recovery tests.
• Monitor and resolve Commvault backup issues.
• Execute and maintain Disaster Recovery (DR) plans.
• Collaborate with internal IT and business teams on BCP initiatives.
• Manage and test disaster recovery procedures.

Security, Risk and Compliance – 20%

• Perform regular server and VMware host maintenance.
• Manage OS patching and system upgrades.
• Address audit findings and enforce compliance with policies.
• Run, review, and share audit scripts.
• Patch and upgrade ESXi servers regularly.
• Review user access rights and permissions periodically.
• Enforce segregation between PR, DR, and UAT environments.

Learning and Growth – 20%

• Participate in infrastructure projects and strategic initiatives.
• Continuously update technical knowledge and skills.
• Share knowledge within the department.
• Train Level 1 support teams on end‑user issue resolution.
• Document operational processes comprehensively.

Job Specifications

Academic Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Professional Qualifications

• Relevant professional certifications such as HCIA, RHCSA, RHCE, VCP, ITIL, MCSE, MCITP, MCP, or equivalent.
• Project Management certification and experience (e.g. PRINCE2, PMP) is an added advantage.

Desired Work Experience

• Data center management and virtualization (VMware, Azure, etc.).
• Minimum of 3 years’ IT experience with hands‑on exposure to RHEL, VMware, Active Directory, SAN Storage, and Commvault.
• Unix/Linux experience (e.g. Ansible, Satellite).
• Proficiency in Windows Enterprise servers.
• Experience with multiple server models (rack mount, blade servers).
• Process automation expertise.
• Knowledge of system security and data backup/recovery.
• Familiarity with SAN storage arrays.
• Microsoft 365 and Active Directory Services experience.
• Collaboration with third‑party vendors.
• Banking or financial services experience is an added advantage.