Job Summary:

Join Penda Health in a key role that directly impacts the smooth running and security of our IT infrastructure. As a Systems Administrator, you’ll be responsible for maintaining the efficiency and uptime of Penda’s IT systems, including critical healthcare IT systems (EMRs), ensuring the operational success of our medical centers and support office. If you’re a proactive, solutions-focused IT professional with a passion for continuous learning and a solid understanding of healthcare IT, we want to hear from you!

Key Responsibilities:

• IT Systems Operations & Maintenance: Oversee day-to-day operations, system audits, and ensure minimal downtime by resolving issues quickly.
• User Account Management & Support: Handle user access and provide escalated support to both technical and non-technical users across multiple locations.
• Training & Onboarding: Lead IT inductions, system security training, and ongoing user training to ensure efficient system adoption and usage.
• Documentation & Communication: Maintain comprehensive documentation, share updates on system changes, and liaise with third-party vendors as necessary.
• Business Continuity & Compliance: Lead business continuity activities and ensure full compliance with IT audits and reviews.
• Software Solutions Management: Support in sourcing, implementing, and maintaining software solutions to drive business success.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3+ years’ experience in IT systems administration, with strong knowledge of network infrastructure and security protocols.
• Experience with healthcare IT systems, particularly Electronic Medical Record (EMR) systems.
• Ability to handle multiple tasks simultaneously and maintain a high level of detail.
• Strong communication skills and customer service orientation.
• Programming skills (Python, JavaScript, C#) and relevant certifications (CompTIA, MCSE, CCNA) are highly preferred.
• Willingness to work flexible hours when necessary.