The Role

• This is a hands-on position suited to a digitally savvy, proactive, and service-oriented IT professional.
• The successful candidate will play a key role in supporting and enhancing the company’s IT infrastructure, while introducing modern technologies, automation tools, and intelligent digital solutions.
• The role requires a balance of strong technical expertise, excellent interpersonal skills, and high integrity to ensure seamless operations and effective support to all staff.

Key Responsibilities & Requirements

• Bachelor’s degree or Advanced Diploma in IT, Computer Science, Information Systems, or a related field Minimum of 3–4 years’ work experience in the travel industry or a similar operational environment
• Strong technical knowledge in IT infrastructure, networking, systems support, and cybersecurity
• Experience supporting enterprise systems, ERP platforms, or business-critical applications
• Demonstrated problem-solving, troubleshooting, and communication skills Relevant IT or digital technology certifications
• Exposure to automation tools, data platforms, and emerging technologies
• Experience with ERP or booking systems (Tour Plan experience is an advantage)
• Familiarity with system integrations, APIs, and workflow automation

Tour Plan & Systems Support

• Support system implementation, configuration, and ongoing optimization
• Assist with data migration, validation, and testing processes
• Ensure data integrity, reporting accuracy, and system performance
• Collaborate with operational teams to troubleshoot and resolve system-related issues

Ideal Candidate

• Digitally savvy, proactive, and highly service-oriented Passionate about emerging technologies, automation, and continuous improvement
• Strong team player with the ability to train, guide, and support colleagues
• Demonstrates high integrity, professionalism, and accountability
• Comfortable balancing hands-on IT support with system enhancement initiatives

Key Competencies

• Strong analytical and problem-solving abilities
• High attention to detail Ability to communicate technical concepts to non-technical stakeholders
• Project coordination and vendor management skills Process improvement mindset
• Ability to perform effectively in a fast-paced operational environment