The Analyst is tasked withsupporting GlobalDistribution Systems, Central Reservations System (Altea) andother RevenueManagement systems business rules setup and integration with bothairline andnon-airline partners. The Analyst provides first line supportservice to KenyaAirways Commercial units, through a service desk approach in atimely manner andhelps in resolution of all Altea Reservations and RevenueManagement systems,functional related incidents, including business rulessetup, tests, and support. They Analystalso monitors, prepares, and provide timely monthly reports onDistributioncosts performance, Analyses and tracks distribution costs and theirimpact onKQ’s objective of Distribution unit cost reduction.

Responsibilities        

• Review Amadeus engagement from transactional to a strategic partnership – Contribute to 30% cost reduction
• Prepare and provide timely monthly reports and insights on Global Distribution Systems cost performance.
• Provide monthly CRS cost performance report with highlights of abusive costs per country with an aim of reducing the unproductive GDS costs
• Track, evaluate and validate monthly GDS and CRS invoices before approval in I-pride
• Ensure accurate and timely update of Altea Business rulesand office set-up to facilitate smooth implementation of new routes &ensure Charter Flight rules are updated with approved access granted to the authorized sales offices both KQ and Travel agents.
• Clean up Type A and B TTY Addresses. Contribute to 10%reduction in Teletype cost.
• Review implemented Optional Services to only retain what isin use and critical for the customer journey.
• Support Strategic partnerships through System Implementationof New Codeshares and IETs.
• Respond to 90% of the incidents within 24hrs andincidents/requests logged and closed within the agreed SLAs and with thestakeholders.
• Enhance distribution scope by supporting NDC implementation.
• Support implementation of new customer products. (DPO, CRT,TTT, Priority pass, Flight pass, PNR synch, Loyalty, PNR GOV) and automation ofgroup tool to facilitate payment and ticketing.
• Align with Inventory team to ensure correct business rulesare applied & Altea Inventory messenger queues are handled.
• Altea User Management & Carrier Preferred DisplayProcess alignment with the stakeholders (PRM, Sales, Digital, DCS & IT)
• Efficient and productive stakeholder reports managementthrough Automation and continuous maintenance of the reports to stakeholders(CRS reports, Distribution cost analysis report & Queue Management report)

Job Requirements        

• University Degree preferably business/finance/IT related field from a recognized university.
• Proficiency in Advance MS excel.
• Prior experience with programming languages such as SQL, Python and dashboard desired.
• Minimum 3years’ working experience.

Additional Details        

• Knowledge of Airline Reservation System
• Knowledge of Revenue Management systems
• Knowledge of Commercial Airline Systems
• Advanced knowledge of Excel and   PowerPoint
• Project Planning and management skills
• Data Analytics skills
• Knowledge of Commercial AirlineProcedures and Airline Distribution systems
• Strong negotiating, influencing, problemsolving and decision-making skills.
• Computer programming skills
• Data Analytics skills
• Excellent understanding of GlobalDistribution Systems in the Aviation Industry