The Talent Operations Associate – Shared Services is responsible for providing efficient, comprehensive and accurate HR Support within the Shared Service team to all CloudFactory employees across different locations  in collaboration with the Global Talent Team. This includes HR administrative support in all CloudFactory Talent Processes, Employee Documentation and Employee-Related  Data.

Major Responsibilities: 

• Undertake accurate and timely employee administration/transactional processes, including; making changes to individual terms and conditions, document processing, onboarding, offboarding, internal mobility etc
• Liaising and working collaboratively with Global Talent Team (Talent Business Partners and Heads of Talent across locations) to provide an efficient and effective services
• Input information and  maintain documents, employee records and data on HRIS  to agreed procedures and compliance standards
• Ensure that all BambooHR  and other Talent Databases  are accurately updated and maintained.
• Regularly conduct audits on BambooHR and Talent Databases to ensure that we are compliant with ISO 9001, ISO  27001, SOC 2 Standards and local employment laws.
• Preparing Shared Service related reports for the stakeholders enabling them to take important decisions based on various facts and trends.
• Provide excellent service to employees by answering questions, resolving issues, and providing information.

Requirements

• Attention to detail.
• Excellent organizational skills
• Customer focus.
• Strong communication skills.
• Problem-solving abilities.
• Teamwork and collaboration abilities.
• Proficient with or the ability to quickly learn the organization’s HRIS, G-Suite and similar employee management software.
• Ability to manage time and tight schedules, work effectively under pressure. Using own initiative, with a creative approach to problem solving.

Education and Experience:

• Bachelor’s degree in Human Resources, Industrial Psychology, or related field required.
• At least 1-2 years of experience in a similar  role

Benefits

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensation
• Remote and Home working
• Commuter/home office, internet and airtime allowance
• Comprehensive medical cover including dental, vision and emergency benefits and an annual Health Spending Account
• Group life insurance
• Personal development and growth opportunities
• Office snacks and lunch
• Periodic team building and social events